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"Easy access to subway, close to many dining options. Room was clean and well served. "

"top notch service and beautiful gardens. we keep coming back to this hotel again and again. the team at the concierge desk are the best group of people we have ever worked with at any hotel to date, and we have been to dozens around the world. we love this place it’s truly a gem, also, nice rugs!!"

"Great staff, room was spacious and well appointed. Subway station in the same building was very convenient. "

"Upon checking in, Mr. Keira at front desk was very helpful to change my room for quiet side. I was warned that the room is a little smaller than another rooms and the bathroom is unit bath. Yes, room is smaller, but it is ok. However, the bathroom is very small and not enough ventilation. Later on I noticed the door is able keep open. It’s very heavy door. In generally the room is accessible."

"I like the staff and the top roof bar"

"Beautiful"

"Everything is good. Just the breakfast starts at 7:00am is too late. If can start 6:30am will be better because come from America have a jet leg. We get up at 5:00am and Hunger but no place can get the breakfast. The last day I have to check out hotel at 7;15am and have no chance to get the breakfast. And waster my breakfast two people payment. "

"A major, centrally located landmark that blends the old and new with topnotch Japanese hospitality."

"Very good experience, professional staff, location is ideal (close to subway stops), beautiful hotel garden. A couple of negative points: check-in process was long, the hotel is very luxurious but old facilities and needs to be refreshed (expand the fitness room, add streaming services in room TVs, general decor…), sometimes long breakfast line in the morning (maybe expand the breakfast hours?). "

"This was a very nice hotel. The staff were amazing. Very friendly, very polite. I would rate this hotel a 10 on almost everything except I found that the rooms could be cleaned a bit better. The walls and ceiling were dirty the doors were dirty...needs to be wiped down properly especially since this is such a high-end hotel, and the vents and fans are full of dust like they haven't been cleaned for years. I was quite surprised. Also our first night there was a stain on the bed sheets and there...