"top notch service and beautiful gardens. we keep coming back to this hotel again and again. the team at the concierge desk are the best group of people we have ever worked with at any hotel to date, and we have been to dozens around the world. we love this place it’s truly a gem,
also, nice rugs!!"
"Upon checking in, Mr. Keira at front desk was very helpful to change my room for quiet side. I was warned that the room is a little smaller than another rooms and the bathroom is unit bath. Yes, room is smaller, but it is ok. However, the bathroom is very small and not enough ventilation. Later on I noticed the door is able keep open. It’s very heavy door. In generally the room is accessible."
"Everything is good. Just the breakfast starts at 7:00am is too late. If can start 6:30am will be better because come from America have a jet leg. We get up at 5:00am and Hunger but no place can get the breakfast. The last day I have to check out hotel at 7;15am and have no chance to get the breakfast. And waster my breakfast two people payment. "
"Very good experience, professional staff, location is ideal (close to subway stops), beautiful hotel garden.
A couple of negative points: check-in process was long, the hotel is very luxurious but old facilities and needs to be refreshed (expand the fitness room, add streaming services in room TVs, general decor…), sometimes long breakfast line in the morning (maybe expand the breakfast hours?). "
Lowest nightly price found within the past 24 hours based on a 1 night stay for 2 adults. Prices and availability subject to change. Additional terms may apply.
Lowest nightly price found within the past 24 hours based on a 1 night stay for 2 adults. Prices and availability subject to change. Additional terms may apply.
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"The check in went very smooth. The staff was very helpful and courteous. They had English speaking staff also to help. The hotel was in walking distance to shopping, restaurants and cafes. We walked to downtown Shinjuko and lots to see. "
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