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"We loved the hotel and the staff were very polite and professional throughout. We had a lovely room 1205 and the view across London was amazing. Unfortunately we were disturbed on both nights by the family in the next room. They obviously had small children and the mother mostly was screaming at them to be quiet. The children sounded very frightened and this made them cry even more. They were pleading with their “mummy “ to stop. This was all very upsetting. I did use the telephone in the bedroom to ring reception as we were very concerned. Unfortunately we got no answer and thought it best not to knock on their door. This has no reflection on the staff or the hotel as you can’t choose in advance what type of guests you get. I did mention this to reception this morning when we checked out and they apologised and said they would monitor it. Once again can I say that we enjoyed the hotel and would consider a return visit in the future. "

"The staff were accommodating and made my stay so much more pleasant "

"Property central and accessible to different areas of London "

"The stay was excellent; the rooms were tidy, the breakfast was delicious, and I made some really nice friends. The lavatory requires routine maintenance."