Find Hotel with a Concierge in Akumal

"The staff here is amazing!!!! Big shout out out to bartenders Francisco. Such a great guy! While I have no major complaints, I didn’t like how all the restaurants required pants. Not even dress shorts were allowed and no speakers by the pool. I understand they were respecting everyone taste in music but consider we were at a adult resort, I thought they would be more flexible . The beach was amazing on the days it was clean but not the resorts fault. Would definitely recommend "

"A beautiful resort with excellent staff. There was some construction going on but it wasn't overly intrusive. The views over Akumal Bay are amazing. Very good food!"

"The staff is friendly and their tour is amazing don’t skip this unique opportunity "

"Huge resort so many options for pools & beach areas, food was 5 star with so much variety and freshness! Would recommend for a week away! "

"Great room but lack of shuttle service for regular guests Pushing VIP sales and catering to them more than regular quests. "

"Rude staff, I rented a hotel price arbnb place and I thought I was renting a hotel room. No service, noone came to take out trash and noone came to bring an extra roll of toilet paper. When asked if we can acess the pools - hard NO … when asked why- Well since last year we changed our policy but we haven’t changed the information online, and we need DAILY PASS OF $60-$100 depending which pool. Very misleading. When asked about hot water - we will fixed and they never did. "

"Love it happy I didn’t go with the previous reviews hehehe. They did have hot water and a helpful person. Many things were processed via WhatsApp but super helpful and quick."

"Worst condition ever of a vacation home. It was absolutely the worst hotels.com experience ever. Just to list a few reasons: Most fans in bed-rooms not working (not ideal in warm Mexico) AC in a few rooms not working. No hot water in any bathrooms. Kitchen equipped for 4 people despite we had 10 on the reservation. Bedding for 6 people despite 10 on the reservation. Ceiling light not working in kitchen, living- and dining room. We sat in dark for 4 evenings! We moved around other light but...

"The residence is actually located on Tulum golf resort and Bahia Principe is across the highway. There's nothing to do on the residential side. You will definitely need to rent a vehicle which they assisted with. Please download Whatsapp, you will need it! All communications went through the app. Front desk was helpful but again nothing is at the golf resort. You can purchase armbands for the resort across the highway but no transportation is provided. They will call a taxi lol for $20,...

"My family stayed here for 2 nights. This villa is very spacious with two bedrooms: one with a king bed, and the other room has two single beds so it's perfect for my family. There's a full kitchen with a huge fridge and nice gas stove. The roof top area is nice too but unfortunately the hammock was broken and we didn't have a chance to use the roof top jaccuzi. Just a note that the roof top is accessible from a stairway OUTSIDE of the house. Also we had some issues with the hot water...