8/10 Good
Dmitry
Traveled with family and small children
May 16, 2024
Liked: Cleanliness, staff & service, amenities
Loved my stay, usually do not write reviews but decided to leave a mark this time.
Service - great, special thanks to Ivan and Carolina for accommodating my requests.
Wi-fi - great, available across the whole property.
Food - usual mexican one, always smth to find.
Beach and areas - well maintained.
The issue in this hotel is with A/Cs. They are so dated that never work, neither in rooms nor in common areas, you can not hide from the heat. Buildings have 3 levels, ground floors have AC working but the rooms have crazy smell of mold, we had to change it, with Ivan’s ( blond guy at the front desk, very nice to chat with and always eager to help or improve customer experience, THANKS A TON!)help moved to the 3rd floor which is much drier but A/C works very poorly, so, the nights were sweaty in unpleasant way.
On the good side, the hotel does go through renovation, as concludes , should get a perfect score from me.
Dmitry
Stayed 8 nights in May 2024