Room had multiple lights not operational, low hvac system, phone did not work at all no emergency services available in room after notifying front desk. Tampon found in bathroom (unused). Going under renovation however walls are paper thin and Harry and the Henderson were upstaira
Anthony
2024 年 5 月入住 2 晚
8/10 还可以
Isabelle
2024年05月21日
满意:住宿条件和设施,清洁度
Isabelle
2024 年 5 月入住 3 晚
6/10 一般
Dana,Edmonton
商务旅客
2024年05月20日
满意:员工和服务
不满意:住宿条件和设施,清洁度
Hotel sent me a message advising of a $21 per night surcharge AFTER I’d booked. Then, in a separate message, the hotel advised me renovations were taking place & apologized for the rooms not matching the pictures on their site.
There’s renovation-dirty and there’s neglectful-dirty. My room was an example of housekeeping not being done. From dirt in the corners, walls blackened by years of scuffing to the window screen laying on the ground outside, and the fire sprinkler peering out of a roughly cut hole in the ceiling, this was not a clean room. Factoring in the oh-by-the-way surcharge left me with a less than pleasant memory.
Dana
2024 年 5 月入住 3 晚
8/10 还可以
Natasha
2024年05月20日
满意:清洁度、员工和服务、住宿条件和设施
Natasha
2024 年 5 月入住 1 晚
2/10 糟糕
Crystal
与配偶出行
2024年05月20日
不满意:清洁度、服务设施、住宿条件和设施
Gym hours were not honored. Coffee maker broken. No ice bucket bag. Window screen broken so couldn’t leave window open due to bugs. Front desk unknowledgeable. Parking garage inconvenient because they allow cars to block other cars and require you leave keys with them to move if other cars need to get out. No sink stopper. Very bad neighborhood. Homeless encampment across street.
Crystal
2024 年 5 月入住 1 晚
10/10 超赞
sehyun
与配偶出行
2024年05月19日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
유니버셜 스튜디오에서 기깝고 주차 가능하며 저렴해서 좋아요
sehyun
2024 年 5 月入住 2 晚
6/10 一般
Valerie
与家人及幼儿出行
2024年05月17日
The only convenient thing about this hotel was that it was right down the street from Universal Studios. There are a lot of good places to eat around here which does meet that convenient. However, the bed was horrible & he room was dirty.
Valerie
2024 年 5 月入住 1 晚
8/10 还可以
Linda
团体旅客
2024年05月15日
满意:清洁度、员工和服务、服务设施
不满意:住宿条件和设施
I didn't care for the bad plumbing that causes the toilet to clog and had to semi fix the toilet ourselves to stop the water from running continuously after the toilet was said fixed but everything else was good. Comfortable beds and nice front desk help