6/10 一般
Corrina
与配偶出行, 商务旅客
2024年05月23日
I called the hotel the day before to state I was traveling through the night from KY to VA with a horse trailer that I needed to drop at a school to pick up my daughters horse to bring home for the summer which is a 10 hour drive and would I be able to check in earlier than the check in time, I was advised I could check in 10-11am as the hotel was not fully booked. I was staying 1 night and had to be back on the road to pick up the trailer from the school back to KY.
I arrive at the hotel at 10:30am to be advised that I will be able to check in at 12-1pm as housekeeping was cleaning the rooms and they had no rooms available..
1:30pm I asked If there was a room available and was told no normal checkin is at 3pm and the receptionist before has finished the shift….and the hotel was fully booked last night….
4pm I was finally given my room key to check in to a room, an hour after the normal check in time.
Customer service for this hotel is terrible and they do not accommodate for needs or try and help you. I would not recommend staying here unless you arrive after the check in time as they will not accommodate for you.
Corrina
2024 年 5 月入住 1 晚