4/10 Poor
Douglas, Highlands Ranch
Traveled with family
May 31, 2024
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
The Old Faithful Snow Lodge is beautiful and its' walking distance to Old Faithful and the numerous surrounding geysers make it a prime destination location.
However, that all falls away due to the poorly trained staff and workers at the Old Faithful Snow Lodge. We had interrupted our exploration of Yellowstone to be at the Old Faithful Snow Lodge at 4PM for check-in. Upon arrival, we were told our room was not ready (no cause for alarm, that happens) and after talking with the cleaning crew, the front desk staff informed us our room would be ready in 15 to 20 minutes.
Not enough time to go do anything more than visit the gift shop - we came back about 30 minutes later and now waited behind multiple other people checking-in, only to be told our room was STILL not ready. We were told that our room would absolutely be ready in another 30 minutes. We had wanted to take a shower and change out of our stinky clothes before dinner (had been out hiking the majority of the day) and the on-site restaurants do not take reservations and with the amount of people already waiting to be seated, we were looking at not being able to eat dinner on-site and taking the hour and a half (one way) trip to West Yellowstone for dinner - so we attended dinner at the Obsidian restaurant as is. Skip forward - our room was still not available FOLLOWING dinner. Our room was not available until AFTER 7PM (more than 3 HOURS after the check-in time)
Dinner was even more awful. Untrained waitstaff...
Douglas
Stayed 1 night in May 2024