Deluxe Suite | Balcony view

Reviews of Barceló Puerto Vallarta - All Inclusive

4 out of 5
Barceló Puerto Vallarta - All Inclusive
Km 11.5 Zona Hotelera Sur, Puerto Vallarta

Reviews

8.0

Very Good

Rating 10 - Excellent. 942 out of 2137 reviews" "
Rating 8 - Good. 587 out of 2137 reviews" "
Rating 6 - Okay. 303 out of 2137 reviews" "
Rating 4 - Poor. 150 out of 2137 reviews" "
Rating 2 - Terrible. 155 out of 2137 reviews" "

8.6/10

Cleanliness

8.6/10

Staff & service

8.0/10

Amenities

8.2/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Samuel

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Service was amazing
Stayed 7 nights in Apr 2024
Response from Guest Service on May 16, 2024
Dear Samuel, we appreciate your kind comment, we are happy to know that you had a pleasant stay and that we were able to meet your expectations for a peaceful stay. It's a pleasure for us, we hope to see you back soon in your home Barceló Puerto Vallarta. Kind regards

10/10 Excellent

Antonio

Traveled with family and small children, Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great experience for sisters destination wedding. Barcelo had everything you need in a quaint resort.
Stayed 7 nights in May 2024
Response from Guest Service on May 16, 2024
Dear Antonio, we appreciate your kind comment, we are happy to know that you had a pleasant stay and that we were able to meet your expectations for a peaceful stay. It's a pleasure for us, we hope to see you back soon in your home Barceló Puerto Vallarta. Cordially

2/10 Terrible

Miguel Alejandro

Traveled with family and small children, Traveled with group
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
The beach was not big/clear. The resort was too small And food trays at the buffet was constantly empty.. Buffet Sucks The reserved restaurants for dinner were good.
Stayed 6 nights in Mar 2024
Response from Guest Service on May 15, 2024
Dear Miguel Alejandro, although we sincerely regret your disappointment with your stay in our Barceló Puerto Vallarta, we would like to thank you for sharing your comments as it will help us to identify areas of concern and act immediately so as to enhance our future guests' experience among us. We also regret that our buffet couldnt meet your expectations, mainly because the quality and the diversity of our culinary offer counts to our strengths. We take your comments regarding our cuisine very seriously, because we wish that our gastronomy remains a very special treat for our guests.We have taken note of your various constructive comments and please be assured that we value all our guests' feedback to be of utmost importance to us and will ensure that the necessary corrective measures are taken accordingly to avoid any similar situations in the future. Cordially

10/10 Excellent

OSCAR

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place
Stayed 3 nights in May 2024
Response from Guest Service on May 14, 2024
Dear Oscar, we appreciate your kind comment, we are happy to know that you had a pleasant stay and that we were able to meet your expectations for a peaceful stay. It's a pleasure for us, we hope to see you back soon in your home Barceló Puerto Vallarta. Kind regards

8/10 Good

Jordan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in May 2024
Response from Guest Service. on May 15, 2024
Dear Jordan, we appreciate your kind comment, we are happy to know that you had a pleasant stay and that we were able to meet your expectations for a peaceful stay. It's a pleasure for us, we hope to see you back soon in your home Barceló Puerto Vallarta. Cordially

8/10 Good

Elizabeth, Doral

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like the location , the attention it was really good with the benefits of premium level , I recommend the Italian and the seafood restaurants. The Japanese it was not good . The only thing that I didn’t like it was the SPA , the hotel Deserve to have a really good SPA .
Stayed 4 nights in May 2024
Response from Guest Service on May 14, 2024
Dear Elizabeth, thank you for reviewing your recent stay in our Barceló Puerto Vallarta. It's wonderful to hear we were able to make your stay special from the moment you arrived until the moment you departed. We are glad to read that you really enjoyed our unbeatable location to visit the wonders of a vacation in Puerto Vallarta. We appreciate your kind words regarding the location of the hotel and its proximity to the beach. Truly, our hotel is located in an unbeatable area close to the beach and that allows guests to enjoy the entire coast.We thank you for this very kind review of our hotel and we look forward to serving you again in the future. Cordially

10/10 Excellent

Georgina G, peoria

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
THE BEST WAS THE STAFF, SUPER FRIENDLY AND HELPFULL
Response from Guest Service on May 14, 2024
Dear Georgina G, we appreciate your kind comment, we are happy to know that you had a pleasant stay and that we were able to meet your expectations for a peaceful stay. It's a pleasure for us, we hope to see you back soon in your home Barceló Puerto Vallarta. Warm regards

10/10 Excellent

Anastasia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved absolutely everything!!!
Stayed 7 nights in May 2024
Response from Guest Service on May 14, 2024
Dear Anastasia, we appreciate your kind comment, we are happy to know that you had a pleasant stay and that we were able to meet your expectations for a peaceful stay. It's a pleasure for us, we hope to see you back soon in your home Barceló Puerto Vallarta. Kind regards

10/10 Excellent

Tangi

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic property. I have stayed here many times. Juventino the pool bartender is like family!!
Stayed 1 night in May 2024
Response from Guest Service. on May 13, 2024
Dear Tangi, we appreciate your kind comment, we are happy to know that you had a pleasant stay and that we were able to meet your expectations for a peaceful stay. It's a pleasure for us, we hope to see you back soon in your home Barceló Puerto Vallarta. Kind regards

6/10 Okay

sylvia

Traveled with family
Liked: Staff & service
Disliked: Amenities
You can smell sweat from the people who used that bed, plus they are too hard to rest your head on and sleep. For the category that this hotel has, they should use anti-allergic pillows. Also I was really disappointed about the beach accommodations and the tiny and old elevator. The kitchen and the door man staff were very helpful, nice and friendly. Some of the ladies on the front desk and concierge have a little bit of attitude when they have to deal with Spanish visitors. They automatically change the way they talk when they have to deal with people from other countries. I give this resort a 3 star.
Stayed 4 nights in May 2024
Response from Guest Service on May 11, 2024
Dear Sylvia,In Barceló we strongly believe that there is always room for improvement and your comments will assist our team in their continuous efforts aimed at meeting our guests' expectations, therefore we greatly appreciate the time you took out of your day to share your constructive critics.Thorough cleaning is an absolute must for Barceló and we follow very strict protocols to guarantee satisfying results regarding hygiene and cleanliness in our hotels, for future occasions we strongly encourage you to contact our reception in the event of finding any area of uncleanliness, this will give us an opportunity to bring your remarks to the attention of our housekeeping management.Thank you for making us your choice hotel on this occasion, we look forward to serving you again in the near future. Cordially

10/10 Excellent

Henry

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful resort
Stayed 4 nights in May 2024
Response from Guest Service on May 11, 2024
Dear Henry, we appreciate your kind comment, we are happy to know that you had a pleasant stay and that we were able to meet your expectations for a peaceful stay. It's a pleasure for us, we hope to see you back soon in your home Barceló Puerto Vallarta. Cordially

6/10 Okay

Candace Michelle

Traveled with family and small children
Liked: Cleanliness
Disliked: Staff & service
Beautiful all inclusive resort, with stunning greenery. Rooms were well taken care of, A/C worked amazing! Our maids were always ensuring our rooms were kept tidy, mopping every other day - we did notice our bottled water was not consistently stocked. Good nightly shows, decent buffet options, lots of English speaking workers. This resort is located on a small private cove, with not much around you - be prepared to taxi! We wish there were more night life options, potentially in the centre area. The adults only pool does not have a swim up bar, but the regular pool did which was odd. We found several cockroaches at night time around the perimeter of the resort, which gave us the ick - l did not ever see one in a washroom, or restaurant. The bartenders made very strong drinks, and several "see you tomorrow" comments were made - so strong you could not enjoy your beverage. Our friends stayed in tower 2 and noted while their 1.5yr old was napping, someone from service knocked then let themselves in to change a filter. They also commented that when their A/C turned on, they would get a septic smell throughout their room. Several other reviews stating in room theft was med-high - luckily this was not the case for us. Premium rooms have 2 bed (2 twin beds), 2 bath. Regular rooms have sufficient room for a family of 3 (1 king, 2 pull out sofa beds)! Would stay here again if decent pricing, but wouldn't go out of my way to select this resort.
Stayed 7 nights in May 2024
Response from Guest service. on May 13, 2024
Dear Candace Michelle, firstly we would like to thank you for taking the time to share your impressions regarding your recent stay at our Barceló Puerto Vallarta hotel. It is only through feedback such as yours that we are able to maintain and improve upon the service that we provide to our guests.We were most concerned to read your remarks on the service you experienced whilst staying among us, mostly because your comments do not reflect the usual standard of service we strive to ensure for our guests, nevertheless please rest assured that your review will be shared with our head of departments for information and further revision. Thank you for your visit and constructive critics, our primary goal being to assure our guests feel comfortable and fully enjoy their visits, we are eager to regain your confidence during another occasion if you gave us that chance. Cordially

10/10 Excellent

Ali

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice place to stay for a vacation
Stayed 3 nights in May 2024
Response from Guest Service on May 11, 2024
Dear Ali, we appreciate your kind comment, we are happy to know that you had a pleasant stay and that we were able to meet your expectations for a peaceful stay. It's a pleasure for us, we hope to see you back soon in your home Barceló Puerto Vallarta. Cordially

10/10 Excellent

Pia Kristina

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our stay at the Barcelo PV was wonderful. We stayed in a spacious 2 bedroom family room with 2 bathrooms, which was fantastic. The staff were so friendly everywhere. The service was great. We enjoyed the mexcian food a lot. And our experience at all the restaurants was amazing. Pool water was warm and the entertainment staff were amazing.
Stayed 7 nights in May 2024
Response from Guest Service on May 11, 2024
Dear Pia Kristina,We always find it nice to read that our guests went home with great holiday memories and we are very grateful for the time and effort you spent to share your personal experience at our Barceló Puerto Vallarta hotel with us.We also greatly appreciate your comments on the quality and variety of our buffets because our talented team of Chefs strive to ensure a wide variety of both local and international delicacies for each service to please all palates, it is indeed very rewarding to read that we were able to conquer yours.Thank you again for this heartwarming review of your stay with us, we look forward to your next visit. Cordially

6/10 Okay

Erin, Puyallup

Traveled with group
Not very many restaurant choices - multiple were closed during stay. No real VIP / Premium perks. Staff not very friendly
Stayed 4 nights in May 2024
Response from Guest Service on May 9, 2024
Dear Erin, we appreciate you taking the time to rate our services, however, we sincerely regret not having exceeded your expectations on this occasion, we assure you that our commitment is to always offer memorable experiences for our guests on every visit.We hope you will give us the opportunity to serve you again and show you the true service we offer in this, your Barceló Puerto Vallarta home. Cordially

8/10 Good

SANDRA, Redwood City

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A most beautiful resort. Loved the pools and our room
Stayed 3 nights in May 2024
Response from Guest Service. on May 9, 2024
Dear Sandra, we appreciate your kind comment, we are happy to know that you had a pleasant stay and that we were able to meet your expectations for a peaceful stay. It's a pleasure for us, we hope to see you back soon in your home Barceló Puerto Vallarta. Kind regards

10/10 Excellent

Claudia, canoa park

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff is kind and helpful. Food need work and some areas look like they need some maintenance. The lady in reception Cassandra R is amazing as well as many others. But she was knowledgeable professional and always willing to help you
Stayed 7 nights in Apr 2024
Response from Guest Service. on May 9, 2024
Dear Claudia, thank you for the great feedback of your recent holiday experience at our Barceló Puerto Vallarta; guest satisfaction is our number one goal and there is nothing better than achieving that, we are happy our hotel and staff were able to meet all your needs during your stay.Again we thank you for this very kind review of our hotel and we look forward to serving you again in the future. Kind regards

10/10 Excellent

Amy

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were extremely friendly and helpful. We had a beautiful partial view of the ocean. The property was clean and there was a variety of food options.
Stayed 5 nights in Apr 2024
Response from Guest Service. on May 8, 2024
Dear Amy, we would like to thank you for choosing our Barceló hotel for your holidays in Puerto Vallarta and for the review you shared, all of your kind words about your stay with us are great to hear.Thank you for this heartwarming review of your stay with us, we look forward to your next visit. Cordially

8/10 Good

Thomas

Liked: Staff & service
Stayed 7 nights in Apr 2024
Response from Guest Service. on May 9, 2024
Dear Thomas, we appreciate your kind comment, we are happy to know that you had a pleasant stay and that we were able to meet your expectations for a peaceful stay. It's a pleasure for us, we hope to see you back soon in your home Barceló Puerto Vallarta. Kind regards

6/10 Okay

Shanice

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pros: Stayed at this resort April 26-May 3. Overall wonderful property! I will definitely come back here in the future. The staff are great, the customer service is also wonderful. The restaurants on the resort were also great. Except for the seafood one. I expected better food but it wasn’t anything special. The nighttime Shows were amazing!! And I appreciate the fact that we weren’t scattering around for drinks. There’s always someone to offer you a drink. Adelina was AMAZING and helped out with booking the restaurants and bus transfers. Rooms were also wonderful!! Don’t except a King size bed though even when you click the king size room after booking. We ended up with 2 double size beds and fought hard for the king bed since we had our child sleeping with us. We walked off the resort to restaurants and convenient stores which was amazing! Cons - The pool bar closed at 5:30pm which is ridiculous - The music turns off the same time the pool bar ended - We have to return the beach volley ball when the pool bar closed which is also crazy - The Chinese buffet was not the greatest - Security told my brother and sister to go to their beds and upstairs to their rooms at 1am and they stood their ground and said no, they will go to bed when they’re ready and they just walked away. - They had the child day care by the adult section and the pool bar by the child section. The layout isn’t the greatest. Overall, I’ll be back if I absolutely can’t find something better.
Stayed 7 nights in Apr 2024
Response from Guest Service on May 7, 2024
Dear Shanice, we first would like to thank you for choosing our Barceló for your holidays in Puerto Vallarta and for letting us know your concerns relating to your time in our hotel as it gives us an opportunity to look at areas which may have for improvement and for that we are grateful. We regret your disappointment for not being able to provide you with a proper double bed during your stay however we would like to take the opportunity to point out that all rooms are advertised as having twin beds or king bed.Thank you once again for making us your choice hotel and for your constructive critics, we certaily look forward to serving you again and to have the opportunity to exceed you expectations in a not too distant future. Cordially

10/10 Excellent

Lauryn

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a great place to stay, very good for families. Amazing food and amazing staff!
Stayed 7 nights in Apr 2024
Response from Guest Service. on May 6, 2024
Dear Lauryn, we appreciate your kind comment, we are happy to know that you had a pleasant stay and that we were able to meet your expectations for a peaceful stay. It's a pleasure for us, we hope to see you back soon in your home Barceló Puerto Vallarta. Cordially

10/10 Excellent

Jessica

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked the size of the resort, it was easy to navigate. Very clean. All the staff were friendly and welcoming.
Stayed 6 nights in Apr 2024
Response from Guest Service. on May 6, 2024
Dear Jessica, we appreciate your kind comment, we are happy to know that you had a pleasant stay and that we were able to meet your expectations for a peaceful stay. It's a pleasure for us, we hope to see you back soon in your home Barceló Puerto Vallarta. Cordially

10/10 Excellent

Kory Karl

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved it will be back
Stayed 7 nights in Feb 2024
Response from Guest Service. on May 6, 2024
Dear Kory Karl, we appreciate your kind comment, we are happy to know that you had a pleasant stay and that we were able to meet your expectations for a peaceful stay. It's a pleasure for us, we hope to see you back soon in your home Barceló Puerto Vallarta. Kind regards

10/10 Excellent

Cesar

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
First day was wonderful it was one of the best hotels they had a lot of room in the room plenty of space very very clean I like the housekeeping cleanliness service was great waitress was great food was great a lot of swimming pool space easy access to Beach also access to outside of hotel plenty of room to roam around very very quiet a lot of fun a lot of entertainment at night in the evening and in the morning with the pool can't wait to go back
Stayed 2 nights in Apr 2024
Response from Guest Service. on May 6, 2024
Dear Cesar, we always find it nice to read that our guests went home with great holiday memories and we are very grateful for the time and effort you spent to share your personal experience at our Barceló Puerto Vallarta hotel with us. We are thrilled you enjoyed your recent stay with us. Thank you for making us your choice hotel when visiting the area. We look forward to welcoming you back again very soon. Kind regards

10/10 Excellent

Thomas

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Unique setting, lovely grounds, warm staff. Spacious enough that singles, families, and seniors can coexist together happily.
Stayed 1 night in May 2024
Response from Guest Service. on May 3, 2024
Dear Thomas, we appreciate your kind comment, we are happy to know that you had a pleasant stay and that we were able to meet your expectations for a peaceful stay. It's a pleasure for us, we hope to see you back soon in your home Barceló Puerto Vallarta. Cordially

10/10 Excellent

Kain

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great trip
Stayed 5 nights in Apr 2024
Response from Guest Service. on May 3, 2024
Dear Kain, we appreciate your kind comment, we are happy to know that you had a pleasant stay and that we were able to meet your expectations for a peaceful stay. It's a pleasure for us, we hope to see you back soon in your home Barceló Puerto Vallarta. Cordially

10/10 Excellent

Cathrine Elizabeth

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful resort. Very spacious rooms with an awesome view of the sunsets, beach, boats and pool. Everything we ate we loved. My husband especially loved the taco bar. The staff were great. The drinks were fantastically delicious. There were lots of choices for excursions which were reasonably priced. Fun activities each day. Entertainment each night. We had an amazing vacation here. We truly recommend this resort.
Stayed 7 nights in Apr 2024
Response from Guest Service. on May 3, 2024
Dear Cathrine Elizabeth, we would like to express our gratitude for the comments you made about your recent visit. They help us to understand how our guests experience their stay with us. It is always our goal to achieve maximum customer satisfaction and we are delighted to hear that your holiday at Barceló Puerto Vallarta was an enjoyable one. We continuously strive to deliver high standards and to ensure that all our guests leave with beautiful vacation memories.We are thrilled you enjoyed your recent stay with us. Thank you for making us your choice hotel when visiting the area. We look forward to welcoming you back again very soon. Kind regards

8/10 Good

Cory

Traveled with family
Liked: Staff & service, amenities
Disliked: Property conditions & facilities
I liked the fact that Barcelo was outside of the tourist area of PV and a little quieter than some of the other area resorts… The hotel is in desperate need of some renovations. There were some items in the room that didn’t work or were broken and the general condition of the hotel was old. This will be a great place to stay when the updates are implemented
Stayed 5 nights in Apr 2024
Response from Guest Service. on May 3, 2024
Dear Cory, we would like to thank you for the lovely review you shared following your recent visit to our Barceló Puerto Vallarta hotel and are delighted to read that we were able to match your holiday expectations.We are glad to read that you really enjoyed our unbeatable location to visit the wonders of a vacation in Puerto Vallarta . We appreciate your kind words regarding the location of the hotel and its proximity to the beach. Truly, our hotel is located in an unbeatable area close to the beach and that allows guests to enjoy the entire coast.Thank you again for this heartwarming review of your stay with us, we look forward to your next visit. Kind regards

8/10 Good

James

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property, and rooms. Food was ok but a little boring. Not enough to do for me.
Stayed 9 nights in Apr 2024
Response from Guest Service. on May 3, 2024
Dear James, thank you for your insights following your recent visit. We always look for ways to improve and your comments are crucial to our future success.Please be assured your comments regarding the service you received during mealtimes has been discussed with our Maître so as to prevent these kind of situations to reoccur in the future and we sincerely apologize for failing to meet your expectations on this occasion.Once more we thank you for sharing your experience with us and look forward to serving you again soon. Cordially

10/10 Excellent

Bailey

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Apr 2024
Response from Guest Service. on May 6, 2024
Dear Bailey, we appreciate your kind comment, we are happy to know that you had a pleasant stay and that we were able to meet your expectations for a peaceful stay. It's a pleasure for us, we hope to see you back soon in your home Barceló Puerto Vallarta. Kind regards

2/10 Terrible

Pascual

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 5 nights in Apr 2024
Response from Guest Service. on May 2, 2024
Dear Pascual, we appreciate you taking the time to rate our services, however, we sincerely regret not having exceeded your expectations on this occasion, we assure you that our commitment is to always offer memorable experiences for our guests on every visit.We hope you will give us the opportunity to serve you again and show you the true service we offer in this, your Barceló Puerto Vallarta home. Cordially

8/10 Good

Conrad

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Staff was amazing! Wish the loungers on the beach were a little nicer. And wish there were more umbrellas on the beach as well.
Stayed 6 nights in Apr 2024
Response from Guest Service. on May 2, 2024
Dear Conrad, thank you very much for leaving these wonderful comments, we are delighted that you enjoyed your stay among us, and we are thrilled to read your praising comments about our staff as we strive to provide our guests with a caring and personalized service and we lay high value on our personnel being guest orientated and welcoming at all times. Again we thank you for this wonderful review, it has been a pleasure for us to read and we look forward to serving you again soon. Kind regards

8/10 Good

Beverly Ann

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Apr 2024
Response from Guest Service. on May 3, 2024
Dear Beverly Ann, we appreciate your kind comment, we are happy to know that you had a pleasant stay and that we were able to meet your expectations for a peaceful stay. It's a pleasure for us, we hope to see you back soon in your home Barceló Puerto Vallarta. Kind regards

10/10 Excellent

Misty

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 7 nights in Apr 2024
Response from Guest Service. on May 2, 2024
Dear Misty, we appreciate your kind comment, we are happy to know that you had a pleasant stay and that we were able to meet your expectations for a peaceful stay. It's a pleasure for us, we hope to see you back soon in your home Barceló Puerto Vallarta. Kind regards

10/10 Excellent

Shannon

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We completely enjoyed our stay!
Stayed 4 nights in Apr 2024
Response from Guest Service. on May 6, 2024
Dear Shannon, we appreciate your kind comment, we are happy to know that you had a pleasant stay and that we were able to meet your expectations for a peaceful stay. It's a pleasure for us, we hope to see you back soon in your home Barceló Puerto Vallarta. Cordially

10/10 Excellent

Jane

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Apr 2024
Response from Guest Service. on May 2, 2024
Dear Jane, we appreciate your kind comment, we are happy to know that you had a pleasant stay and that we were able to meet your expectations for a peaceful stay. It's a pleasure for us, we hope to see you back soon in your home Barceló Puerto Vallarta. Cordially

8/10 Good

alexandru

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We have a good time to the hotel but what I didn’t like don’t know what was but we got a lot of bites. Maybe some flies in the room or bugs we don’t know exactly but when we wake up, we have a lot of marks on the skin.
Stayed 6 nights in Apr 2024
Response from Guest Service. on May 2, 2024
Dear Alexandru, we appreciate your kind comment, we are happy to know that you had a pleasant stay and that we were able to meet your expectations for a peaceful stay. It's a pleasure for us, we hope to see you back soon in your home Barceló Puerto Vallarta. Cordially

10/10 Excellent

Ruth

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great ambience; 10 Service.
Response from Guest Service on May 2, 2024
Dear Ruth, we appreciate your kind comment, we are happy to know that you had a pleasant stay and that we were able to meet your expectations for a peaceful stay. It's a pleasure for us, we hope to see you back soon in your home Barceló Puerto Vallarta. Kind regards

8/10 Good

Paul

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome great chilled place . Nothing to crazy
Stayed 8 nights in Apr 2024
Response from Guest Service on May 2, 2024
Dear Paul, we appreciate your kind comment, we are happy to know that you had a pleasant stay and that we were able to meet your expectations for a peaceful stay. It's a pleasure for us, we hope to see you back soon in your home Barceló Puerto Vallarta. Kind regards

8/10 Good

Richard

Traveled with family
Liked: Cleanliness, staff & service
The volume of sound for poolside activities seemed distracting especially the amount of dialogue which also was difficult to understand.. the amount of folks involved in these activities doesn’t warrant the sound system. Checking in and out folks were great. Food service personnel were very attentive . Specialty restaurant experience was very good.
Stayed 7 nights in Apr 2024
Response from Guest Service. on May 2, 2024
Dear Richard, we appreciate you taking the time to rate our services, however, we sincerely regret not having exceeded your expectations on this occasion, we assure you that our commitment is to always offer memorable experiences for our guests on every visit.We hope you will give us the opportunity to serve you again and show you the true service we offer in this, your Barceló Puerto Vallarta home. Cordially

6/10 Okay

Michael

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The room was extra spacious and had a huge balcony, the linen and towels were clean and the towels changed daily. The bathroom was spacios
Stayed 7 nights in Apr 2024
Response from Guest Service on May 2, 2024
Dear Michael, we appreciate you taking the time to rate our services, however, we sincerely regret not having exceeded your expectations on this occasion, we assure you that our commitment is to always offer memorable experiences for our guests on every visit.We hope you will give us the opportunity to serve you again and show you the true service we offer in this, your Barceló Puerto Vallarta home. Cordially

6/10 Okay

Artur

Traveled with group, Traveled with family
Liked: Cleanliness, property conditions & facilities
In general the property was in a good condition. Couple items should be improved like the wifi, buffet options, the beach doesn't have any bar services.
Stayed 7 nights in Apr 2024
Response from Guest Service. on May 2, 2024
Dear Artur, we appreciate you taking the time to rate our services, however, we sincerely regret not having exceeded your expectations on this occasion, we assure you that our commitment is to always offer memorable experiences for our guests on every visit.We hope you will give us the opportunity to serve you again and show you the true service we offer in this, your Barceló Puerto Vallarta home. Cordially

6/10 Okay

Adelle

Traveled with family and small children, Traveled with group
Disliked: Cleanliness, staff & service, property conditions & facilities
You couldn’t take food from the buffet, we had a child that got hurt and couldn’t walk we wanted a snack for them we were denied all they wanted was some croissants and fruit. Very limited room service menu and the food came cold or incorrect. Snack bar service was very very slow and the food options were not appealing. The wood fired pizzas were often raw due to the amount of toppings piled on. All we wanted was chips with guacamole or a salsa, or a plate of nachos for a light snack, never had any the entire trip. Only got into 2 restaurants both were below average. The Premium Lounge was not premium at all, save your money. The snacks offers were picked over/empty. They wanted you to sit in the small room to have your drinks or you had to have your own plastic cup to take out a drink. Our room had dirty robes in the closet, and was extremely dusty. You couldn’t get food pool side, you had to go to either the buffet or the snack bar. Pool side drinks took forever to be delivered or they were forgotten all together.
Stayed 5 nights in Apr 2024
Response from Guest Service. on Apr 30, 2024
Dear Adelle, in Barceló we strongly believe that there is always room for improvement and your comments will assist our team in their continuous efforts aimed at meeting our guests' expectations, therefore we greatly appreciate the time you took out of your day to share your constructive critics.We have taken note of your various constructive comments and please be assured that we value all our guests' feedback to be of utmost importance to us and will ensure that the necessary corrective measures are taken accordingly to avoid any similar situations in the future. Cordially

8/10 Good

Lucas

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fun
Stayed 8 nights in Mar 2024
Response from Guest Service. on Apr 30, 2024
Dear Lucas, we appreciate your kind comment, we are happy to know that you had a pleasant stay and that we were able to meet your expectations for a peaceful stay. It's a pleasure for us, we hope to see you back soon in your home Barceló Puerto Vallarta. Kind regards

10/10 Excellent

Timothy

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great resort for families, ver y clean with outstanding service. The food was ok and kept having issues with internet and tv in the room. Lots of the door and bathroom hardware was loose and falling apart.
Stayed 7 nights in Apr 2024
Response from Guest Service. on Apr 30, 2024
Dear Timothy, we appreciate your kind comment, we are happy to know that you had a pleasant stay and that we were able to meet your expectations for a peaceful stay. It's a pleasure for us, we hope to see you back soon in your home Barceló Puerto Vallarta. Cordially

10/10 Excellent

Jaspal Singh

Traveled with family and small children, Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent customer service, from housekeeping, to wait staff, to programming, we enjoyed our stay
Stayed 7 nights in Apr 2024
Response from Guest Service. on Apr 30, 2024
Dear Jaspal Singh, we appreciate your kind comment, we are happy to know that you had a pleasant stay and that we were able to meet your expectations for a peaceful stay. It's a pleasure for us, we hope to see you back soon in your home Barceló Puerto Vallarta. Cordially

10/10 Excellent

Linda

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great resort! Staff was super friendly. Beach was beautiful. Would definitely reccomend this place if you are looking for a small low key resort.
Stayed 5 nights in Apr 2024
Response from Guest Service. on Apr 30, 2024
Dear Linda, we appreciate your kind comment, we are happy to know that you had a pleasant stay and that we were able to meet your expectations for a peaceful stay. It's a pleasure for us, we hope to see you back soon in your home Barceló Puerto Vallarta. Cordially

8/10 Good

Farzana

Traveled with group
Liked: Cleanliness, staff & service
I loved that it was so close to the beach and the beach was gorgeous. It is an older property but the grounds were so clean and the staff were incredible. The buffet breakfast and the Los Arcos snack and taco bar were so delicious. The Spanish ala Carte as well as the Los Arcos aka Carte we’re pretty good and while the buffet wasn’t the best compared to others I’ve seen, we could always find something to eat that we were happy with.
Stayed 4 nights in Apr 2024
Response from Guest Service. on Apr 29, 2024
Dear Farzana, thank you for reviewing your recent stay in our Barceló Puerto Vallarta. It's wonderful to hear we were able to make your stay special from the moment you arrived until the moment you departed. It's also good to know that you enjoyed the many culinary delights prepared by our professional chefs who always strive to offer a wide variety of typical delights in order to please all palates.We thank you for this very kind review of our hotel and we look forward to serving you again in the future. Best regards

8/10 Good

Dafna

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very beautiful scenery,resort is super clean!! Staff is very friendly and welcoming. Maybe add more food options for breakfast. One evening at one of the restaurants the service was a little too slow. Other nights and restaurants were better. Serve alcohol at the beach!!
Stayed 4 nights in Apr 2024
Response from Guest Service. on Apr 29, 2024
Dear Dafna, thank you for reviewing your recent stay in our Barceló Puerto Vallarta. It's wonderful to hear we were able to make your stay special from the moment you arrived until the moment you departed. It fills us with pride that you could enjoy the gastronomical efforts of our chefs as we strive to satisfy the many culinary wishes of our guests offering the most delicious international and local dishes.We thank you for this wonderful review, it has been a pleasure for us to read and we look forward to serving you again soon. Kind regards

10/10 Excellent

Cristian

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love the property. Most of the staff was very friendly, attentive and in a rush to help. I will definitely recommend.
Stayed 3 nights in Apr 2024
Response from Guest Service. on Apr 29, 2024
Dear Cristian, we appreciate your kind comment, we are happy to know that you had a pleasant stay and that we were able to meet your expectations for a peaceful stay. It's a pleasure for us, we hope to see you back soon in your home Barceló Puerto Vallarta. Kind regards