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Great staff and service

The staff was hospitable

You get what you pay for. In looking for an affordable beachside place to stay, I listened to the advice of others and went for it. Now, I’m not going to say that it’s an awful place, others seemed pleased to be there, but I could only tolerate it for two nights. For perspective, I am a seasoned global traveler and generally have a less limited budget. The property itself is on a small stretch of an okay beach and the grounds are neatly maintained, but the infrastructure has seen better days and a bit outdated. Other than meals, a large pool filled with children and a non stop DJ/social director who doesn’t stop talking trying to entertain over the speakers for hours (I just want some quiet poolside relaxation) there is not much to actually do. Although the staff is generally attentive, particularly in the dining area, many need a lot more training in their comportment, some are loud shouting across the dining hall and act too familial with the guests (friendly interaction is part of Dominican culture) and not appropriate at a hotel from my perspective. I understand, some have limited education and exposure to proper customer service behavior, so the responsibility is on management to set adequate guidelines and training for some of these workers. The all inclusive meals are plentiful and offer a good choice of food and drinks. The dining area is large, but the acoustics are terrible. Overall, for those on a tight it’s good value.

Este resort todo incluido es altamente recomendable, limpio, excelente servicio, buena comida, muchas actividades para hacer, bonita la piscina, la playa, los restaurantes. El personal muy amable !!!!!! Mi unico consejo seria que el equipo de animacion demuestren mas animo, mas energia, las actividades en el area de la playa eran muy basicas, creo que les falta mas emocion, super apagados.

The beach and pool are convenient. Pool’s bar was not open.