Villas in Puerto Plata

"The hotel was very helpful with a special mention to Angela in Guest relations who organised a very special day for my nans 102nd birthday party! She went above and beyond to make the day very special!"

"I liked the service provided. Most of the service were great and friendly and attentive. A few people worth mentioned is server Kennedy. Bartender Raul and Williams. I also commend both person works at omelette stations. The one I encountered was the one near entrance. He does it with great enthusiasm it's adorable. A few things that I feel the place that can improve on. I feel the public bathroom are not well designed or maintain immaculately. Some stall has door that swing inside but hits the toilet due to lack of space. I went to two public bathroom and didn't have toilet paper. N the dispenser it self makes it hard to see there are toilet papers or not n very hard to use it without some effort. Also I had trouble with my room key twice..I heard is due to them being close to my phone. However first time I went to front desk to get a card, they actually wanted to send repair man to fix it. N I waited a while before going to the front desk to ask where the repair are then they came. ..n nothing wrong with the lock. It was just the key. Also there was no hot water for the shower. Warm water would be appreciated. N the toilet seat in my room wobbles n fells in the bowl partially when sitting on the toilet.."

"Everything was excellent I really recommend "

"Entertainment good be longer "

"Almost everything "

"Muy bueno"

"The staff. They ar3 the best..A lot attention, very professional. "

"I love it "

"Everything was good, but the front staff should be more nicely and give more information about the resort, because when we checked in, they didn’t give us any info. "