2/10 糟糕
Jamie
与家人出行
2024年05月27日
不满意:清洁度、员工和服务、住宿条件和设施
As others have said, the hotel was very dirty and in a general state of disrepair. There was a pungent smell from whatever they were trying to cover up odor-wise. Staff was rude and unapologetic.
We didn’t stay. We immediately checked out and were told we’d have to call back to receive a refund. We did so and were told the hotel was happy to issue a refund, but that we would need to go through Expedia to receive it.
Good luck speaking with anyone at Expedia. You’ll spend however much time you’re willing to spend in an endless loop of automation.
Lesson learned. Don’t book through Expedia again and avoid this hotel chain, since upkeep and cleanliness are clearly unimportant.
Jamie
2024 年 5 月入住 1 晚