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Hotel Cielo

3.5 star property
Comfortable hotel near the beach

Choose dates to view prices

your current months are June, 2024 and July, 2024.
June 2024
July 2024

Photo gallery for Hotel Cielo

Terrace/patio
Front of property
In-room safe, individually decorated, individually furnished, desk
Breakfast, lunch and dinner served
Room, 1 King Bed, Balcony | In-room safe, individually decorated, individually furnished, desk
Reviews
8.6

Excellent

Popular amenities

  • Breakfast availableBreakfast availableBreakfast available
  • SpaSpaSpa
  • Room serviceRoom serviceRoom service
  • HousekeepingHousekeepingHousekeeping
  • 24/7 front desk24/7 front desk24/7 front desk
  • Air conditioningAir conditioningAir conditioning
The price is $58
$76 total
includes taxes & fees
Jun 13 - Jun 14

Explore the area

Map
Calle 4norte s/n entre 5ta y 10av - Col, Playa del Carmen, QROO, 77710
  • Popular LocationQuinta Avenida1 min walk
  • Popular LocationPlaya del Carmen Main Beach3 min walk
  • Popular LocationPlaya del Carmen Maritime Terminal5 min walk
  • AirportCancun, Quintana Roo (CUN-Cancun Intl.)50 min drive

Most relevant reviews

ExperimentalCarousel

6/10 Okay

It’s a mold smell in the property. Service is excellent and the bar downstairs is nice. The customer service is very goo...
Janine
Apr 12, 2024
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Room options

View all photos for Double Room (Double Interior Room)

Double Room (Double Interior Room) | In-room safe, individually decorated, individually furnished, desk

Double Room (Double Interior Room)

Highlights

Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
TV
Ceiling fan
Private bathroom
Netflix
  • 225 sq ft
  • Sleeps 2
  • 1 Double Bed

View all photos for Room, 1 King Bed, Balcony

Room, 1 King Bed, Balcony | In-room safe, individually decorated, individually furnished, desk

Room, 1 King Bed, Balcony

Highlights

Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
TV
Ceiling fan
Private bathroom
Netflix
  • 275 sq ft
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Grand Family Room, Balcony

In-room safe, individually decorated, individually furnished, desk

Grand Family Room, Balcony

Highlights

Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
TV
Ceiling fan
Private bathroom
Netflix
  • 395 sq ft
  • City view
  • Sleeps 5
  • 1 Twin Bed, 1 King Bed and 1 Double Bed

View all photos for Room, 1 King Bed

Room, 1 King Bed | In-room safe, individually decorated, individually furnished, desk

Room, 1 King Bed

Highlights

Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
TV
Ceiling fan
Private bathroom
Netflix
  • 225 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Family Room, Balcony

Family Room, Balcony | In-room safe, individually decorated, individually furnished, desk

Family Room, Balcony

Highlights

Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
TV
Ceiling fan
Private bathroom
Netflix
  • 395 sq ft
  • City view
  • Sleeps 4
  • 2 Twin Beds and 1 King Bed

View all photos for Triple Room

Triple Room | In-room safe, individually decorated, individually furnished, desk

Triple Room

Highlights

Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
TV
Ceiling fan
Private bathroom
Netflix
  • 248 sq ft
  • Sleeps 3
  • 1 Double Bed and 1 Twin Bed

View all photos for Quadruple Room

Quadruple Room | In-room safe, individually decorated, individually furnished, desk

Quadruple Room

Highlights

Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
TV
Ceiling fan
Private bathroom
Netflix
  • 249 sq ft
  • Sleeps 4
  • 2 Double Beds

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Pool
Hot Tub
All inclusive
Parking included
8.2 out of 10, Very Good, (1020)
The price is $51
$74 total
includes taxes & fees
Jun 16 - Jun 17
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About the neighborhood

Playa del Carmen

Hotel Cielo is located in Downtown Playa del Carmen, a neighborhood in Playa del Carmen, and is on the Strip and near the beach. Playa del Carmen Maritime Terminal and Playacar Golf Club are worth checking out if an activity is on the agenda, while those wishing to experience the area's popular attractions can visit Xplor Theme Park and Xcaret Eco Theme Park. Xaman Ha Aviary and Cenote Chaak Tun are also worth visiting. Jet skiing and scuba diving offer great chances to get out on the surrounding water, or you can seek out an adventure with skydiving and ecotours nearby.
Visit our Playa del Carmen travel guideOpens in a new window

What's nearby

  • Quinta Avenida - 1 min walk
  • Playa del Carmen Main Beach - 3 min walk
  • Playa del Carmen Maritime Terminal - 5 min walk
  • Quinta Alegría Shopping Mall - 9 min walk
  • Mamitas Beach - 13 min walk

Getting around

  • Cancun Intl. Airport (CUN) - 50 min drive

Restaurants

  • ‪Fives Rooftop - ‬2 min walk
  • ‪La Vagabunda Centro - ‬1 min walk
  • ‪Los Tapetes - ‬1 min walk
  • ‪Karen's Restaurant - ‬1 min walk
  • ‪Hard Rock Cafe Playa del Carmen - ‬1 min walk

About this property

Hotel Cielo

Hotel near Quinta Avenida
Close to Playa del Carmen Maritime Terminal and Playa del Carmen Main Beach, Hotel Cielo provides a rooftop terrace, a restaurant, and more. Treat yourself to a deep-tissue massage or other spa services. Stay connected with free in-room WiFi.
Other perks include:
  • Cooked-to-order breakfast (surcharge), a roundtrip airport shuttle (surcharge), and access to a nearby health club
  • Multilingual staff, beach towels, and smoke-free premises
  • Luggage storage, coworking spaces, and a front-desk safe
  • Guest reviews speak well of the location
Room features
All guestrooms are individually furnished, and boast comforts such as laptop-compatible safes and laptop-friendly workspaces, in addition to thoughtful touches like free WiFi and air conditioning.
More conveniences in all rooms include:
  • Bathrooms with showers and free toiletries
  • 32-inch TVs with Netflix, streaming services, and digital channels
  • Ceiling fans, daily housekeeping, and desks

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi

Parking and transportation

  • Offsite parking within 1 mile (MXN 250 per day)
  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Area shuttle (surcharge)

Food and drink

  • Daily cooked-to-order breakfast available 7:30 AM to 11:00 AM for a fee: MXN 200 to 400 for adults and MXN 150 to 300 for children
  • A restaurant

Restaurants on site

  • Carboncitos

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Business services

  • Coworking space

Outdoors

  • Beach towels
  • Beach umbrellas
  • Direct access to the beach
  • Rooftop terrace

Spa

  • Deep-tissue massages
  • Sports massages
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Tile flooring in room
  • Upper floors accessible by stairs only

More

  • 2 buildings
  • 3 floors
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer (on request)
  • Private bathroom
  • Shower
  • Towels

Entertainment

  • 32-inch TV with digital channels
  • Netflix
  • Streaming services

Food and drink

  • Paper towels
  • Room service

More

  • Air conditioning
  • Ceiling fan
  • Connecting rooms available
  • Desk
  • Individual decor
  • Individual furnishings
  • Iron/ironing board on request
  • Laptop workspace
  • Laptop-compatible safe

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
2 children, up to the age of 8 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property:

  • Deposit: MXN 500 per accommodation

We have included all charges provided to us by the property.

Optional extras

  • Fee for cooked-to-order breakfast: approximately MXN 200.00 to 400.00 for adults, and MXN 150.00 to 300.00 for children
  • Airport shuttle fee: MXN 2999.99 per vehicle (roundtrip, maximum occupancy 4)
  • Airport shuttle fee per child: MXN 2999.99 (roundtrip), (up to 11 years old)
  • Nearby parking fee: MXN 250 per day (3281 ft away)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Minimum Spring Break check-in age is 18 years old
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
Noise-free guestrooms cannot be guaranteed

We should mention

This property does not have elevators
Reservations are required for massage services; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Cielo Hotel
Cielo Playa del Carmen
Hotel Cielo
Hotel Cielo Playa del Carmen
Hotel Cielo Riviera Maya/Playa Del Carmen, Mexico
Hotel Cielo Hotel
Hotel Cielo Playa del Carmen
Hotel Cielo Hotel Playa del Carmen

Frequently asked questions

Is Hotel Cielo pet-friendly?

No, pets are not allowed at this property.

How much does it cost to stay at Hotel Cielo?

As of Jun 5, 2024, prices found for a 1-night stay for 2 adults at Hotel Cielo on Jun 13, 2024 start from $58.49, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What time is check-in at Hotel Cielo?

Check-in start time: 3 PM; Check-in end time: midnight.

What time is check-out at Hotel Cielo?

Check-out is at noon.

Does Hotel Cielo provide a shuttle to the airport?

Yes, there's an airport shuttle that runs on request. A fee of MXN 2999.99 per vehicle applies.

Where is Hotel Cielo located?

Offering direct access to the beach, this Downtown Playa del Carmen hotel is in the city center, steps from Chabad Playa del Carmen and Quinta Avenida. Playa del Carmen Main Beach and Playa del Carmen Maritime Terminal are also within 10 minutes.

Reviews

8.6

Excellent

Rating 10 - Excellent. 140 out of 283 reviews" "
Rating 8 - Good. 98 out of 283 reviews" "
Rating 6 - Okay. 32 out of 283 reviews" "
Rating 4 - Poor. 9 out of 283 reviews" "
Rating 2 - Terrible. 4 out of 283 reviews" "

9.0/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

6/10 Okay

Janine

Liked: Staff & service
Disliked: Cleanliness
It’s a mold smell in the property. Service is excellent and the bar downstairs is nice. The customer service is very good. Due to the conditions of the property, I won’t stay again. It’s also a perfect location.
Stayed 2 nights in Apr 2024

10/10 Excellent

Jessica

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a lovely stay and will be back in the near future!
Stayed 4 nights in Mar 2024

10/10 Excellent

Chris

Liked: Property conditions & facilities
Great Old Style Mexico hotel, close to the beach. We loved our stay!
Stayed 3 nights in Feb 2024

6/10 Okay

Ishwor

Traveled with family
Disliked: Amenities, property conditions & facilities
its super noise all night outside the hotel and the internet wifi is so weak that you will not be able to stream anything nor able to do any work on a laptop if required.
Stayed 7 nights in Feb 2024

10/10 Excellent

Cassidy

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful staff and charming hotel. It's a little loud in the evening but if you want to be in the middle of everything you get what you ask for.
Stayed 5 nights in Dec 2023

10/10 Excellent

Vicente

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Small super clean hotel, cozy, right on 5th ave but without the noise. Great customer service, the restaurant serves first level food. Great steak
Stayed 5 nights in Dec 2023

10/10 Excellent

Dinorah

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great! We have stayed here several times and each has been excellent
Stayed 7 nights in Dec 2023

10/10 Excellent

Marciel

Liked: Cleanliness, staff & service, property conditions & facilities
Location is everything. Right in the heart of PDC.
Stayed 8 nights in Aug 2023

8/10 Good

Mahmoud

Disliked: Staff & service
Stayed 3 nights in May 2023

4/10 Poor

Gumercindo

Traveled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Roaches in the room
The service was good no complains there. There were roaches in our room. Very disappointed because this hotel had 4.5 stars when I looked it up. This is definitely not a family friendly area. It is loud outside lots of noise, people music till passed 3am.
Stayed 2 nights in Apr 2023

10/10 Excellent

Scott

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved the character of the building, especially compared to all the modern building that is happening all around. We felt like we were staying in "old Mexico." It is charming to look at and to stay in. Friendly and helpful staff. It is in a lively and happening part of town, but was quiet after about 10pm. We would stay there again.
Stayed 1 night in Feb 2023

4/10 Poor

Verified traveler

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Very small room. Bought it as a double and twin bed room, but just had double. Bathroom was smelly, and toilet was very bad.
Stayed 4 nights in Feb 2023

10/10 Excellent

quentin

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff, always ready to help.
Stayed 3 nights in Feb 2023

8/10 Good

Jessica

Liked: Cleanliness, staff & service, property conditions & facilities
The property was super cute - don’t expect luxury boutique, more old school traditional charm.
Stayed 1 night in Feb 2023

10/10 Excellent

Amr

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved our stay at this hotel. The location was great, where it's right on 5th avenue. The room was perfect for 3 adults. The 247 concierge was great and super helpful. The balcony overlooked the intersection where there was constant action; street performers, mariachi's, braiding, graffiti and painting artists. The restaurant below was also a hot spot for good food. The walk to the beach was exactly 3 minutes to a prime spot in Playa Del Carmen. We would certainly recommend this property and would certainly love to stay there again.

10/10 Excellent

Nicholas

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Like staying in a beautiful Mexican castle. Great location, great staff, very happy with this hotel.
Stayed 7 nights in Jan 2023

10/10 Excellent

Ember, Spruce Grove

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel. Staff was friendly. A few steps away from 5th Ave so you can hear the music late at night. If you’re a light sleeper bring earplugs. I didn’t have any issues though. There is no hairdryer so be sure to bring one. The room was a bit dark and couldn’t open my curtains because it would look into someone’s room next door. The AC worked well. Bed wasn’t bad. I went by myself to Playa Del Carmen and felt safe staying at this hotel. It’s in a very convenient location close to ADO bus stop, 711 steps from the door & one minute walk to the beach. The WIFI wasn’t the strongest but it works - i wouldn’t plan on doing any work video meetings while you’re there. I really liked they provided your room with a bottle of aloe gel. Nice touch. Also they require a 500 peso deposit when you arrive so be sure to plan for that.
Stayed 3 nights in Sep 2022

10/10 Excellent

immer

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved how its close to the town and bars and restaurants.
Stayed 1 night in Sep 2022

4/10 Poor

Nicholas

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
So if you like old places with a lot of character, this place might work for you. But it did not work for us. Its old, none of the windows sealed and the doors have major gaps. The first room we had had 5 windows and a door to a balcony. The AC could not keep up. And it had mosquitos pretty bad. There was no room fridge, which would be fine, but they had no ice machine or service. You had to go to the restaurant and get ice, but because it was another business, it was awkward and they gave you one cup half full of ice. It was sweltering here at the time. Secondly, despite the room having a nice view, the noise was pretty unbearable until about 3 am. They did however give a room change without hastle. Which worked better for the AC, mosquitos, and sound, but then had the sorta inverse issue of being dark and musty. But at least we could sleep in this one.
Stayed 2 nights in Aug 2022

10/10 Excellent

Arleen

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property is beautiful lil boutique hotel near everything and beach which was important for us. 5 min walk to ferry.
Stayed 6 nights in Jul 2022

8/10 Good

shanell, Bear

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Good location. Clean and friendly staff. Only wish they had a phone in the room to contact front desk.
Stayed 6 nights in Jul 2022

10/10 Excellent

Zachary

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Staff at Hotel Cielo were beyond accomodating. This was my first solo trip to Mexico and I was visiting for my birthday. They gave me all the advice from how to exchange currency (and where to get the best rates). Directions to certain areas, food recommendations and things to do in the area. The hotel was in the perfect location, right in the heart of the city (keep in mind you are downtown, so bring earplugs if you wish to sleep). Everything was walkable. Carboncitos, the restaurant attached was AMAZING. The bartender was incredible and made the best mocktails. They even surprised me with cake and had the band sing me happy birthday. Truly one of the best experiences! 10/10 recommend.
Stayed 4 nights in Jun 2022

8/10 Good

Bobra

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property is right on the beach, literally steps away, and in the thick of the major tourist area of PDC. If you are looking for beach vacation, this is your place. Jose at the front desk is very accommodating and tried very hard to please us. The room is very pretty and comfortable. Suggestion: add more places to hang towels and such. The real issue is that if you are early birds or not into the tourist scene, this is not for you, as it is extremely loud at night. We wanted to use this as a base to see cenotes and the area. The pictures are accurate, so if you are looking for a beach trip, this is the right spot for you! Also, they provide as much bottled purified water as you can drink at no extra charge! If you go to Mexico, then you know that this is very important.
Stayed 2 nights in Apr 2022

10/10 Excellent

Jason

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
Excellent front desk staff.
Stayed 3 nights in Apr 2022

6/10 Okay

Lucy

Traveled with family
Liked: Cleanliness, amenities
I like the property because is located at few steps from the beach and 5th Avenue. The most concurred street by stores, street vendors and many restaurants and music. However, if you don't like to be bother at night after a long day exploring, I strongly not recommend this place. You will hear noise and music all night. There is a construction right in front, you can imagine how the noise sounds like. The night before I checked out, there was a crane working the whole night. The noise was terrible, like a garbage truck with the engine on behind your room. I guess there was no one there to speak up for those people resting. The owners should get any type of permit for those type of situation out of business hours. The rooms are dark with a minimum natural light.
Stayed 3 nights in Mar 2022