8/10 Good
Janice Faye
Traveled with partner
May 3, 2024
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Sandos Playacar is a wonderful resort. Have stayed several times BECAUSE it is listed as a Expedia VIP access resort and I have Expedia gold member tier status. The only VIP benefit offered was 25.00 off spa treatment. Never received sparkling wine and they wouldn’t budge when requesting room upgrade. Was told by reservation desk and customer representative “only upon availability listed in contract”. Resort wasn’t crowded. I was able to book all restaurants for dinner before the nightly shows began. Shows are very good. . Adult section rooms need attention. Elevators closest to Festival Buffet down in buildings 1 & 2 during our week stay. Used all pools except those designated for Royal Elite. All very nice. Next year I am searching Expedia for other VIP resorts. Sandos Playacar should not be listed as a VIP resort. Entertainment, restaurant, bartenders, waiters, spa and housekeeping staff great. Another party traveling with us did have 1 issue with house keeping which was reported and resolved. We love this resort but if you’re booking for the VIP experience, You may want to opt for another resort.
Janice Faye
Stayed 8 nights in Apr 2024