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Rating 10 - Excellent. 1473 out of 2796 reviews" "
Nos quedamos sin agua caliente desde las 8 de la noche hablamos y solo decían que ya iba a quedar y no quedó listo hasta el día siguiente las personas de ahí nunca nos resolvieron nada en ves de eso se molestaron porque les hablábamos para preguntarles nuestro vuelo salía temprano no pudimos bañarnos y teníamos una cena a la cual tampoco pudimos ir pues habíamos estado en la playa y era necesario bañarnos no recomiendo ni volvería a quedarme ahí todo es comprensible si te atienden y te explican lo que está pasando pero no es comprensible cuando se molestan y te hablan mal en ves de darte soluciones pésimo servicio
Friendly and attentive staff who go above and beyond to meet guests' needs leave a lasting impression. Prompt responses to requests and a willingness to accommodate special requests contribute to excellent service.
We found drugs in the room and management did nothing to make that right. Staff member offered to sell me whatever drug I wanted. The room was dirty, I broke a toe on an unsafe part of a door frame that came out of place. Front desk staff were rude, condescending, and billed me for things I was told I wouldn’t be charged for due to the issues we had. Daytime GM laughed and said he’d add more charges if he felt like it after I left.
I like the option of pool for family and lap pool. Every staff memer that I saw was friendly, polite and available to assist either outdoors or indoors.
Beach is clean and beach staff is attentive and friendly.
Room was clean and everything worked well. My view of the beach from balcony was amazing.
Restaurant food was good, I liked empanadas, salad, and sandwich. I was not a fan of the fries but they were just ok. Drinks were delicious.
I liked complementary coffee station in lobby area which is opened in the morning till 10AM. It very clean and has a staff assigned to assist if needed and keep it clean.
Elevators are busy and slow in the peak times but otherwise they come quick. Check-in and checkout was very fast. Valet team is super friendly and remember their customers. These guys are energetic and fast with their service.
Angel from front desk was very nice and helpful
There is a lady name Sheella who was play a piano beautifully in the lobby while we was waiting for our room to be ready! Overall the whole staff including the beach guys was very welcoming.
Dear George, Thank you for your wonderful 5-star rating! We are delighted to hear that you had a fantastic experience during your recent stay with us. Your satisfaction is our top priority, and we are thrilled that we were able to meet your expectations. We greatly appreciate your positive feedback, and it serves as a tremendous motivation for our team to continue delivering exceptional service. If there is anything specific that stood out to you or if you have any suggestions for how we can make your future visits even more enjoyable, please do not hesitate to let us know. We look forward to welcoming you back for another memorable stay in the near future. Thank you for choosing our hotel!
Service was very good and check in process was smooth. However, there were a couple times where we had the do not disturb sign on our door and room service would still come in the room. One instance they came into the room just to say they saw our sign and flipped it over which was very strange as we were still in bed.
We loved our bartender Jorge who worked on the beach level bar of the resort. His service was excellent and really went out of his way to make my girlfriend and I first day very special.
Eric Robert
Stayed 4 nights in Apr 2024
4/10 Poor
Ronald W
Traveled with family
May 2, 2024
Guest were rude. Children were noisy. While dining in restaurant kids would be bouncing basketballs and playing loud music on their tablets drowning out the nice music in the restaurant. Staff did not care. Service charges are excessive for what you get. Beds were very comfortable. Rooms were clean but no where near the quality at Trump Hotel in Chicago
Dear Irina, Thank you for your wonderful 5-star rating! We are delighted to hear that you had a fantastic experience during your recent stay with us. Your satisfaction is our top priority, and we are thrilled that we were able to meet your expectations. We greatly appreciate your positive feedback, and it serves as a tremendous motivation for our team to continue delivering exceptional service. If there is anything specific that stood out to you or if you have any suggestions for how we can make your future visits even more enjoyable, please do not hesitate to let us know. We look forward to welcoming you back for another memorable stay in the near future. Thank you for choosing our hotel!
The hotel was really nice and clean. Beach service was great. Front desk was friendly and accommodating. Housekeeping was great. Only thing is - it is pretty far from Miami Beach itself but perfect if you are looking to be away from all the action.
Dear Wilfredo, Thank you for your wonderful 5-star rating! We are delighted to hear that you had a fantastic experience during your recent stay with us. Your satisfaction is our top priority, and we are thrilled that we were able to meet your expectations. We greatly appreciate your positive feedback, and it serves as a tremendous motivation for our team to continue delivering exceptional service. If there is anything specific that stood out to you or if you have any suggestions for how we can make your future visits even more enjoyable, please do not hesitate to let us know. We look forward to welcoming you back for another memorable stay in the near future. Thank you for choosing our hotel!
Dear Simona, Thank you for your wonderful 5-star rating! We are delighted to hear that you had a fantastic experience during your recent stay with us. Your satisfaction is our top priority, and we are thrilled that we were able to meet your expectations. We greatly appreciate your positive feedback, and it serves as a tremendous motivation for our team to continue delivering exceptional service. If there is anything specific that stood out to you or if you have any suggestions for how we can make your future visits even more enjoyable, please do not hesitate to let us know. We look forward to welcoming you back for another memorable stay in the near future. Thank you for choosing our hotel!
6/10 Okay
Angelica
Traveled with partner
Apr 28, 2024
Liked: Cleanliness, staff & service
The property maintenance needs improvement this hotel was very nice now the waterfalls at the pool area not working. One of the elevators wasn’t working so we had to use the stairs we were at the 7th floor
this was my worst experience, the room was not very clean, it was not convenient to go to the beach, there were never seats in the pool, but most importantly, I waited for the elevator for 20-30 minutes to go down, that was a surprise.
Customer service in valet was lacking, and safety concerns associated with the pool/spa communicated to front desk staff were ignored or not treated seriously.
Maria
Stayed 2 nights in Apr 2024
8/10 Good
Karen
Traveled with family
Apr 27, 2024
Liked: Staff & service
Beach
Karen
Stayed 5 nights in Apr 2024
Response from Mr. Jose Rodriguez on May 2, 2024
Thank you for your rating! We're glad to hear that you had a positive experience during your stay. If there's anything specific that stood out to you or any areas where we can improve to make your next visit even better, please don't hesitate to let us know. We appreciate your feedback and look forward to welcoming you back for another great stay in the future!
Air conditioning was NOT working the whole night
Elevators took FOREVER!! Insane
roie
Stayed 1 night in Apr 2024
Response from Mr. Jose Rodriguez on May 2, 2024
Dear Roie, We're deeply sorry to hear about the issues you experienced during your stay. It's unacceptable that the air conditioning was not working and that you encountered long wait times for the elevators. Your comfort and satisfaction are our top priorities, and we apologize for falling short of meeting your expectations. Please know that we take your feedback seriously, and we will address these issues with our team to ensure they are resolved promptly. Additionally, if there's anything we can do to make it up to you or if you have any further concerns, please don't hesitate to reach out to our management team. We appreciate your understanding and hope to have the opportunity to regain your trust and welcome you back for a much-improved stay in the future.
i love the way the lobby smells, this is my 3rd time visiting , if i can i would live there the property is in excellent shape the staff are professional, i love the food and the atmosphere I'll be back soon, love this place.. thank u Trump!
Ozzie
Stayed 3 nights in Apr 2024
Response from Mr. Jose Rodriguez on May 8, 2024
Dear Ozzie, Thank you so much for your fantastic 5/5 rating and for sharing such glowing feedback with us! We are thrilled to hear that you thoroughly enjoyed your stay with us and that you appreciate the ambiance of our lobby. It's wonderful to know that you have returned to our property multiple times and that you find it in excellent shape. Your compliments about our professional staff, delicious food, and welcoming atmosphere mean the world to us. We are truly honored by your kind words and your loyalty to our hotel. It would be our pleasure to welcome you back for another memorable stay very soon! If there is anything more we can do to make your next visit even more special, please don't hesitate to let us know. Thank you again for choosing our hotel, and we look forward to seeing you again here at Trump International Beach Resort!
Thank you for the perfect rating! We're thrilled to see that you had an excellent experience during your stay. If there's anything specific that stood out to you or anything we can do to make your next visit even better, please don't hesitate to let us know. We can't wait to welcome you back for another wonderful stay in the future!
6/10 Okay
Elvira
Traveled with partner
Apr 22, 2024
Liked: Staff & service
Disliked: Property conditions & facilities
We loved the ocean view from our balcony. Staff is very friendly, however this property needs update. Very old!
Elvira
Stayed 3 nights in Apr 2024
Response from Mr. Jose Rodriguez on May 8, 2024
Dear Elvira, Thank you for taking the time to share your feedback with us. We are pleased to hear that you enjoyed the ocean view from your balcony and that you found our staff to be helpful and friendly. We appreciate your honesty regarding the condition of our property. Rest assured, we take your comments seriously, and we are continuously working on improvements to enhance our guests' experience. Your feedback serves as a valuable insight into areas where we can focus our efforts. Please know that we are committed to ensuring that our property meets the expectations of our guests, and your feedback will be shared with the appropriate teams for further consideration Thank you once again for choosing our hotel. We hope to have the opportunity to welcome you back in the future and provide you with an even more enjoyable stay.