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Hotel Xbalamque and Spa

3.0 star property
Comfortable Cancun hotel in Downtown Cancun with full-service spa

Choose dates to view prices

your current months are May, 2024 and June, 2024.
May 2024
June 2024

Photo gallery for Hotel Xbalamque and Spa

Interior entrance
Outdoor pool
Front of property
Superior Room | Living room | TV
Mexican cuisine
Reviews
6.8

Popular amenities

  • Pool
  • Spa
  • Parking includedParking includedParking included
  • Free WiFiFree WiFiFree WiFi
  • RestaurantRestaurantRestaurant
  • BarBarBar
The price is $38
$50 total
includes taxes & fees
Jun 15 - Jun 16

Explore the area

Map
Av. Yaxchilan No. 31, Centro, Mza. 18, Lt. 18, SM. 22, Cancun, QROO, 77500
  • Popular LocationLas Palapas Park2 min walk
  • Popular LocationPlaza 2810 min walk
  • Popular LocationPlaza Las Americas3 min drive
  • AirportCancun, Quintana Roo (CUN-Cancun Intl.)19 min drive
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Room options

View all photos for Standard Double Room, 2 Double Beds

Standard Double Room, 2 Double Beds | Desk

Standard Double Room, 2 Double Beds

Highlights

Air conditioning
TV
Private bathroom
Rainfall showerhead
Daily housekeeping
Desk
Wardrobe or closet
  • 323 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, 1 Double Bed

Standard Room, 1 Double Bed | Desk

Standard Room, 1 Double Bed

Highlights

Air conditioning
TV
Private bathroom
Rainfall showerhead
Daily housekeeping
Desk
Wardrobe or closet
  • 323 sq ft
  • Sleeps 2
  • 1 Double Bed

View all photos for Superior Room

Superior Room | Living room | TV

Superior Room

Highlights

Air conditioning
TV
Private bathroom
Rainfall showerhead
Bathrobes
Minibar
Daily housekeeping
Desk
  • 452 sq ft
  • City view
  • Sleeps 2
  • 1 King Bed

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$49 total
includes taxes & fees
May 25 - May 26
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About the neighborhood

Cancun

Hotel Xbalamque and Spa is located in Downtown Cancun, a neighborhood in Cancun, and is near a metro station. Plaza 28 and Plaza Las Americas are worth checking out if shopping is on the agenda, while those wishing to experience the area's natural beauty can explore Playa Tortugas and Langosta Beach. Ventura Park Cancun and Extreme Adventure are also worth visiting.
Visit our Cancun travel guideOpens in a new window

What's nearby

  • Las Palapas Park - 2 min walk
  • Plaza 28 - 10 min walk
  • Benito Juarez Municipal Building - 11 min walk
  • Plaza Las Americas - 3 min drive
  • Puerto Cancun Marina Town Center - 5 min drive

Getting around

  • Cancun Intl. Airport (CUN) - 20 min drive

Restaurants

  • La Parrilla - 3 min walk
  • 100% Natural - 2 min walk
  • Pescaditos - 2 min walk
  • Rooster - 3 min walk
  • Restaurante la Habichuela - 2 min walk

About this property

Hotel Xbalamque and Spa

Hotel located in Downtown Cancun
Hotel Xbalamque and Spa is located close to Plaza 28, and provides a poolside bar, a terrace, and a garden. Indulge in a massage, a body wrap, and a body treatment at Spa Xbalamqué, the onsite spa. The on-site restaurant, La Adelita, features Mexican cuisine. Free WiFi in public areas is available to all guests, along with a hair salon and car rentals on site.
You'll also find perks like:
  • An outdoor pool
  • Free self parking
  • A porter/bellhop, massage treatment rooms, and free newspapers
  • Laundry services, concierge services, and a 24-hour front desk
  • Guest reviews say great things about the first-rate property condition
Room features
All 90 rooms boast comforts such as air conditioning.
Extra conveniences in all rooms include:
  • Bathrooms with rainfall showers and free toiletries
  • TVs with cable channels
  • Wardrobes/closets, daily housekeeping, and desks

Languages

English, Spanish

Property amenities

Internet

  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Limited onsite parking

Food and drink

  • A bar/lounge
  • A poolside bar
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • La Adelita

Things to do

  • Full-service spa
  • Outdoor pool
  • Sauna

Family friendly

  • Outdoor pool
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Hair salon
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Porter/bellhop
  • Tour and ticket assistance

Outdoors

  • Garden
  • Terrace

Full-service spa

  • 4 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Prenatal massages
  • Reflexology
  • Spa open daily
  • Sports massages
  • Steam room
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Upper floors accessible by stairs only

More

  • 1 building
  • 3 floors
  • Built in 1990
  • Designated smoking areas

Room amenities

Bathroom

  • Free toiletries
  • Private bathroom
  • Rainfall showerhead
  • Shower
  • Towels

Entertainment

  • TV with cable channels

Food and drink

  • Limited room service

More

  • Air conditioning (climate-controlled)
  • Desk
  • Phone

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: anytime
Early check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Guests can access their accommodation through a private entrance
Guests driving to the property should contact this property in advance.

Access methods

Staffed front desk, private entrance

Pets

Pets not allowed

Children and extra beds

Children are welcome
Children up to the age of 11 years can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts major credit cards, debit cards, and cash
Noise-free guestrooms cannot be guaranteed
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

This property does not have elevators
Pool access available from 8:00 AM to 8:00 PM
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
Children under 11 years old are not allowed in the swimming pool without adult supervision

Property is also known as

Hotel Xbalamque Resort
Hotel Xbalamque Resort Cancun
Xbalamque
Xbalamque Cancun
Xbalamque Hotel Cancun
Hotel Xbalamque Cancun
Hotel Xbalamque
Hotel Xbalamque Resort Spa
Hotel Xbalamque Spa
Hotel Xbalamque and Spa Hotel
Hotel Xbalamque and Spa Cancun
Hotel Xbalamque and Spa Hotel Cancun

Frequently asked questions

Does Hotel Xbalamque and Spa have a pool?

Yes, this property has an outdoor pool. Pool access is from 8:00 AM–8:00 PM.

How much does it cost to stay at Hotel Xbalamque and Spa?

As of May 15, 2024, prices found for a 1-night stay for 2 adults at Hotel Xbalamque and Spa on Jun 15, 2024 start from $37.88, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Hotel Xbalamque and Spa pet-friendly?

No, pets are not allowed at this property.

How much is parking at Hotel Xbalamque and Spa?

Self parking is free at this property.

What time is check-in at Hotel Xbalamque and Spa?

Check-in start time: 3 PM; Check-in end time: anytime.

What time is check-out at Hotel Xbalamque and Spa?

Check-out is at noon. Late check-out is available for a fee (subject to availability).

Where is Hotel Xbalamque and Spa located?

Located in Downtown Cancun, this spa hotel is within a 10-minute walk of Las Palapas Park and Plaza 28. Ultramar Ferry Puerto Juárez is 2.6 mi (4.2 km) away.

Hotel Xbalamque and Spa Reviews

Reviews

6.8
Rating 10 - Excellent. 253 out of 1000 reviews" "
Rating 8 - Good. 271 out of 1000 reviews" "
Rating 6 - Okay. 216 out of 1000 reviews" "
Rating 4 - Poor. 121 out of 1000 reviews" "
Rating 2 - Terrible. 139 out of 1000 reviews" "

7.0/10

Cleanliness

7.2/10

Staff & service

6.6/10

Amenities

6.2/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

4/10 Poor

Cristina

Traveled with group
Liked: Staff & service, amenities
Disliked: Cleanliness, property conditions & facilities
Necesita más limpieza que tenga suficientes toallas para baño buenas almohadas secadora de cabello plancha
Stayed 3 nights in May 2024

6/10 Okay

DAVID

Traveled with partner
Disliked: Staff & service
Faded Glory. At one time a grand hotel,, now dated and relic, ha ok l floors dirty . Like. Many Latinamcn old hotels , the wifi is only usaable in lobby as advertised. Knew try his wou look d be case, but wanted something cheap an downtown. The positives were good air-conditioning and friendly 24 hour front desk staff.
Stayed 4 nights in Apr 2024

10/10 Excellent

Stan

Stayed 7 nights in Apr 2024

2/10 Terrible

Delvis

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Never again

10/10 Excellent

FRANCISCO

Stayed 3 nights in Feb 2024

2/10 Terrible

Stefana

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
We left as soon we’ve seen the room. It was a horrible smell, inexplicably dirty and the towels from white was gray.
Stayed 9 nights in Mar 2024

6/10 Okay

Marilyn

Stayed 1 night in Mar 2024

6/10 Okay

Vivian

Liked: Staff & service, amenities
Disliked: Property conditions & facilities
The property is run down and has seen better days. The room smelled musty but got better once the AC was on. There is no value for your money except that the staff are knowledgeable and went over and beyond to make the stay a pleasant one. Too bad the building doesn't match the high standards of it's personnel. The area felt safe, ADO bus terminal was close by and there were many dining choices near by.
Stayed 2 nights in Feb 2024

8/10 Good

Arturo

Liked: Cleanliness, staff & service, property conditions & facilities
The only thing i didnt like was the noise late night music loud across the street
Stayed 1 night in Feb 2024

10/10 Excellent

Arturo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location close to public transportation is perfect
Stayed 7 nights in Feb 2024