2/10 Terrible
Erica
Traveled with family and small children
May 27, 2024
Disliked: Cleanliness, amenities, property conditions & facilities
If I could rate the hotel itself and the cleanliness it would be an ZERO! Its smells like pee on the staircases, and by the room doors. Inside the rooms were severely dirty. I rented 2 rooms. 1 was infested with spiders, and dirty. Liquor bottles behind the dressers. The 2nd room was Beyond filthy! There was no way someone cleaned them. I reported all of this within minutes of our arrival and was told she’d make note of this. She refunded my parking fee of $21.00. I didn’t want a refund I WANTED THE ROOMS CLEANED. A guy came to the room and just gave us more towels. No one ever came to clean. Day 2 .. We ended up leaving early to go back home because my grand babies were bitten up by spiders. I again went to the front office to report everything. The staff did refund my money, and they did call someone from corporate to assist which I did appreciate. My impression of Savannah has completely changed. We will not be returning. Our family vacation was terrible! I will take this complaint as far as i can take it because this has to change. No family should ever have to experience this.
Erica
Stayed 2 nights in May 2024