2/10 糟糕
Melanie
与家人出行
2024年06月3日
不满意：住宿条件和设施，清洁度
We have spent years going to Embassy Suites throughout the country, so we were excited to book this location for our trip to Palm Desert. The photos of the property looked like the quality we were used to. Check-in was smooth, and the lobby was fine.
It all went downhill after that. The elevator to our room was so hot inside, it was hotter than the outside air. It had the vinyl floors torn up and peeling away. A complete trip hazard.
We got to our room and the stains on the carpet were so bad, we had to wear shoes even if we had to get up in the middle of the night. The couch was just as bad. The TVs were not updated to smart TVs and the cable was spotty on the channels it received.
I could tell you more, but basically if this were the first Embassy Suites I’d ever been to, I’d never go back to any of them.
The location was fantastic, other wise we would have demanded a refund and left.
Melanie
2024 年 5 月入住 2 晚