BBQ/picnic area

Reviews of Fairfield Inn & Suites Lake Buena Vista in Marriott Village

3 out of 5

Reviews

8.2

Very Good

Rating 10 - Excellent. 497 out of 1003 reviews" "
Rating 8 - Good. 263 out of 1003 reviews" "
Rating 6 - Okay. 118 out of 1003 reviews" "
Rating 4 - Poor. 65 out of 1003 reviews" "
Rating 2 - Terrible. 60 out of 1003 reviews" "

8.4/10

Cleanliness

8.4/10

Staff & service

8.2/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

4/10 Poor

Presley L, Belding

Traveled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
We had an absolute horribe stay at this hotel. The staff members at the front desk were EXTREMELY rude and disrespectful, plus we were charged $100 over what our Expedia booking reciept showed. I am very frustrated over being stranded at the TTC by their busing system - we had reservations for the 8:30pm bus and showed up at 8am since we were finished with the park for the day, and the bus never showed..so we decided to wait for the 10:00pm bus since we called the front desk and they said that would be the next pickup time, then the bus didn't show up until 10:30pm. VERY UPSET that we had wasted two and a half hours waiting on a bus that never showed on time.
Stayed 5 nights in May 2024

6/10 Okay

yesenia, hialeah

Traveled with family
Disliked: Amenities
Need alcohol soda and water by the pool are.
Stayed 2 nights in May 2024
Response from General Manager on May 28, 2024
Dear Yesenia,Thank you for your feedback. Your suggestion for providing beverages by the pool area is appreciated, and we will consider this to enhance our guest experience. It would be a pleasure to welcome you back for an even more relaxing stay!

10/10 Excellent

Marcia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in May 2024

8/10 Good

Veerendra, Coral Springs

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Improve WiFi signal, especially on 4th and 5th floors
Stayed 1 night in May 2024
Response from General Manager on May 28, 2024
Thank you for your review of Fairfield Inn & Suites Orlando Lake Buena Vista in the Marriott Village. We're always looking for ways to improve, and your comments about the WiFi signal strength are valuable. Strong and reliable internet access is important to our guests, and we apologize for the inconvenience this may have caused. We look forward to welcoming you back in the future.

10/10 Excellent

Dawn

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We usually stay at a Disney resort but wanted to save some money this time. We were not disappointed! Room was clean and comfortable. Staff were super nice and accommodating, we arrived very early and they got us into our room within the hour! Breakfast was delicious and a money saver! The pool was heated and relaxing. The transportation to Disney was good. Not as good as Disney but definitely not bad. I only wish they had more drop off/pick ups during the day. We will be staying here again!Very impressed!
Stayed 3 nights in May 2024
Response from General Manager on May 23, 2024
Dear Dawn,Thank you for sharing your wonderful experience. It's fantastic to hear you enjoyed so many aspects of your stay. We appreciate your feedback on the Disney transportation schedule and will consider it for future improvements. We look forward to welcoming you back for another impressive stay at Fairfield Inn & Suites Orlando Lake Buena Vista in the Marriott Village!

8/10 Good

Megan

Liked: Cleanliness, staff & service
Stayed 6 nights in May 2024

10/10 Excellent

Aisha

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice
Stayed 1 night in May 2024
Response from General Manager on May 21, 2024
Dear Aisha,Thank you for taking the time to provide your review of Fairfield Inn & Suites Orlando Lake Buena Vista in the Marriott Village. It is wonderful to hear you had an amazing time with us. We look forward to welcoming you back soon.

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

10/10 Excellent

Taylor

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Super nice staff and a great place
Stayed 1 night in May 2024
Response from General Manager on May 21, 2024
Dear Taylor,Our friendly staff truly enjoyed hosting you and will be proud they were a highlight of your visit. The next time you're in the area, please come see us again at Fairfield Inn & Suites Orlando Lake Buena Vista in the Marriott Village!

8/10 Good

Natalee

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in May 2024

10/10 Excellent

Bohao, Jersey City

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
good
Stayed 3 nights in May 2024
Response from General Manager on May 16, 2024
Dear Bohao,Thank you for choosing Fairfield Inn & Suites Orlando Lake Buena Vista in the Marriott Village. We're delighted you had a five-star stay and hope to welcome you back soon!

10/10 Excellent

Xaymara

Liked: Cleanliness, staff & service, property conditions & facilities
I have stayed here for several years now and i was amazed at how well kept the property is. Everything is immaculate and the rate is excellent for the great location, next to the outlet mall and very close to Disney Springs
Stayed 2 nights in May 2024
Response from General Manager on May 16, 2024
Dear Xaymara,Thank you for your continued loyalty and for recognizing our dedication to maintaining an immaculate property. It's wonderful to hear that our prime location continues to enhance your stay. We look forward to welcoming you back to Fairfield Inn & Suites Orlando Lake Buena Vista in the Marriott Village for many more enjoyable visits!

10/10 Excellent

Sara

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Large breakfast area, comfy beds, friendly staff. Perfect location! 10-15 min to any Disney or universal park!
Stayed 3 nights in Apr 2024
Response from General Manager on May 13, 2024
Dear Sara,Thank you for staying with us at Fairfield Inn & Suites Orlando Lake Buena Vista in the Marriott Village. Your kind words regarding our spacious breakfast area, friendly service, comfortable accommodations, and ideal location are greatly appreciated. It would be an honor to have you come back and visit us again anytime.

6/10 Okay

Tiffany

Traveled with family
Liked: Staff & service
Not clean. Has bugs in the bathroom and hair on the sink.
Stayed 2 nights in May 2024
Response from General Manager on May 10, 2024
Dear Tiffany,Thank you for taking the time to share your thoughts. We are shocked to read your review as it is not representative of our high standards. Your feedback is important to us, and we will be sure to share it with our team for improvement. We hope to see you soon for a much better experience.

10/10 Excellent

Inara

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Calcifer, welcomed us at front desk. Great staff. We had breakfast, shuttle for the theme parks. Also walking distance restaurants. The only inconvenience was a loud slamming door every one in a while coming from the hallways
Stayed 3 nights in May 2024
Response from General Manager on May 8, 2024
Dear Inara,It was such a pleasure to welcome you to Fairfield Inn & Suites Orlando Lake Buena Vista in the Marriott Village! We're thrilled our hospitable team left a memorable impression on you, and we'll be sure to share your praise with Calcifer. Additionally, we're delighted you started your day off right with our delicious breakfast offerings and took full advantage of our fantastic location. Your feedback about the doors will be shared internally to ensure any opportunity for improvement is seized. Thank you for your perfect rating, and we hope you return on your next trip to Orlando.

10/10 Excellent

xinxiu

Liked: Cleanliness, staff & service
Stayed 2 nights in Apr 2024

10/10 Excellent

Neithan Omar Feliciano

Stayed 1 night in May 2024

8/10 Good

JENNIFER

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay with the family on vacation.
Stayed 5 nights in Apr 2024
Response from General Manager on May 1, 2024
Dear Jennifer,Thank you for joining us at Fairfield Inn & Suites Orlando Lake Buena Vista in the Marriott Village. Our team is thrilled that our property was ideal for your family vacation! We hope to see you again!

8/10 Good

Jason

Traveled with family
Liked: Amenities
Location and cleanliness, free breakfast
Stayed 3 nights in Apr 2024
Response from General Manager on May 1, 2024
Dear Jason,From our clean accommodations to our excellent location, we're thrilled that we could tick all the boxes on your checklist for a great vacation. We hope to share another tasty breakfast the next time you visit Fairfield Inn & Suites Orlando Lake Buena Vista in the Marriott Village, so keep us top of mind!

6/10 Okay

Selena

Liked: Staff & service, property conditions & facilities
Stayed 7 nights in Apr 2024

10/10 Excellent

Francisco

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
rooms were spacious and clean. Front desk employee were ok.
Stayed 1 night in Apr 2024
Response from General Manager on Apr 26, 2024
Dear Francisco,Thank you for your review. We're happy to hear you had an overall positive experience and enjoyed our spacious, immaculate accommodations. If there's anything you feel our front desk can improve upon, please don't hesitate to reach out. It was a pleasure to have you here, and we hope to welcome you back soon!

8/10 Good

Eralyn

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024

8/10 Good

Irma

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel, very convenient for a family trip. The best this hotel has is their staff. Highly recommended. I definitely will come back.
Stayed 8 nights in Mar 2024
Response from General Manager on Apr 12, 2024
Dear Irma,We're so happy to know that our friendly team members left a positive impression on you and that you had a great time with us overall. Your recommendation means the world to us, and we hope to see you again soon.

10/10 Excellent

Pierrette Fraticelli, Isabela

Liked: Cleanliness, staff & service, property conditions & facilities
Front desk service was excellent, always very helpful and frienly. Excellent breakfast service included. Closer to the parks with transportation available. Room was clean and common areas are very comfortable. I would stay there again.
Stayed 4 nights in Feb 2024
Response from General Manager on Apr 12, 2024
Dear Pierrette,Thank you for choosing Fairfield Inn & Suites Orlando Lake Buena Vista in the Marriott Village and for sharing your delightful five-star review. We are thrilled that our fantastic staff, delicious breakfast, spotless accommodations, and prime location so close to the parks were everything you needed for a perfect stay. We look forward to being your "go-to" destination on future Central Florida getaways.

6/10 Okay

Cynthia

Traveled with family
Liked: Cleanliness
Understaffed. Long wait for checking in. The front desk person is attending check in and convenience store in the hotel. Room was ok. It was clean but outdated. Shower head is shaking, tub has cracks. I didn’t get to sleep on the first night because the whole room smelled like sweat. They can’t change my room because they were fully booked. I told the housekeeping supervisor about it and she put a machine to make the smell go away. But it still lingered.Breakfast is good, breakfast staff were friendly and nice. The hotel could use some updates. Other than that, my stay was ok.
Stayed 3 nights in Apr 2024
Response from General Manager on Apr 9, 2024
Dear Cynthia,Thank you for taking the time to share your insights. It's gratifying to hear our breakfast and team's friendliness stood out positively. However, we're disappointed to hear about your experience regarding check-in and room condition. These are areas vital to our success, and we will utilize your feedback to ensure improvements are made. Your understanding is greatly appreciated, and we eagerly anticipate welcoming you back, aiming to exceed your expectations.

10/10 Excellent

Dana

Stayed 2 nights in Apr 2024

8/10 Good

Felix

Stayed 1 night in Mar 2024

10/10 Excellent

Ronald Lee

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
They did a great job of giving us a place to stay and relax. The facilities were clean and nice
Stayed 7 nights in Mar 2024
Response from General Manager on Apr 9, 2024
Dear Ronald,Thank you for choosing Fairfield Inn & Suites Orlando Lake Buena Vista in the Marriott Village and sharing your lovely five-star review. We are delighted our clean, comfortable accommodations were everything you needed for a relaxing stay. We look forward to welcoming you back on future trips to the Orlando area.

10/10 Excellent

Sharon

Traveled with family
Nice stay. Wish they had 2 Queens in room instead of 2 full beds.
Stayed 2 nights in Mar 2024
Response from General Manager on Apr 4, 2024
Dear Sharon,Thank you so much for choosing to stay with us at Fairfield Inn & Suites Orlando Lake Buena Vista in the Marriott Village. We're thrilled you enjoyed your overall visit! Your constructive comments are appreciated and will be kept in mind as we continuously make improvements for our great guests. Nevertheless, we hope this didn't detract too much from your trip. The pleasure was all ours, and we hope you'll choose to visit us again in the future.

6/10 Okay

RODNEY LEON

Traveled with family
Disliked: Cleanliness
Bathrooms need an upgrade and clean. Towels and bathtub need a change urgent. Summary, the bath conditions don't match with the rest of the clean of the hotel. Towels smell really bad.
Stayed 2 nights in Mar 2024
Response from General Manager on Apr 4, 2024
Dear Rodney,Thank you for staying with us and taking the time to share your thoughts. While we're glad aspects of your stay were pleasant, we apologize for any concerns about the bathroom. Rest assured, your comments will be relayed to our staff to ensure necessary improvements are made. It was a pleasure hosting you, and we hope to see you again the next time you're in the area.

8/10 Good

Irma

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Great hotel, the only problem was some teenagers who were very noisy, no body make them be respectful
Stayed 1 night in Mar 2024
Response from General Manager on Apr 4, 2024
Dear Irma,Thank you for your review. It was a pleasure having you as our guest recently, and we are pleased to note you had an enjoyable overall experience. We understand how your noise concerns impacted your stay, and we'll be sure to discuss your feedback internally to ensure improvements. Take care, and know we'd be thrilled to welcome you back to Fairfield Inn & Suites Orlando Lake Buena Vista in the Marriott Village anytime your plans bring you this way for the restful visit you expect and deserve.

10/10 Excellent

Sergio

Traveled with partner
Excellent place
Stayed 1 night in Mar 2024
Response from General Manager on Mar 29, 2024
Dear Sergio,Thank you for sharing your experience at Fairfield Inn & Suites Orlando Lake Buena Vista in the Marriott Village! We're thrilled you found your stay to be exceptional, and we look forward to welcoming you back for another fantastic Orlando getaway!

4/10 Poor

Franklin

Traveled with family and small children
Disliked: Property conditions & facilities
Old property
Stayed 1 night in Mar 2024
Response from General Manager on Mar 29, 2024
Dear Franklin,Thank you for sharing your feedback with us. While we're disappointed to hear your observations regarding our property, we appreciate your constructive remarks. Rest assured, we are continuously working to enhance our facilities and provide a comfortable experience for our guests. We hope you'll consider giving us another chance to exceed your expectations in the future.

8/10 Good

Maria, MIAMI

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rented 2 rooms for one night. I read lots of reviews and this was good for price and quality. Room was really cold and clean. Only thing is the mattress sunk and my sister said same thing about her room. Breakfast was very good and lots of options. We would stay again.
Stayed 1 night in Mar 2024
Response from General Manager on Mar 29, 2024
Dear Maria, Thank you for staying with us at Fairfield Inn & Suites Orlando Lake Buena Vista in the Marriott Village. We are glad to learn you enjoyed your stay with us. Rest assured, we will be sure to discuss your concerns internally, as we are always looking to improve our guests' experiences. We look forward to welcoming you back next time. It was truly our pleasure to host you.

10/10 Excellent

DONIEL

Liked: Cleanliness, staff & service, property conditions & facilities
Clean
Stayed 1 night in Mar 2024
Response from General Manager on Mar 29, 2024
Dear Doniel,Thank you for choosing Fairfield Inn & Suites Orlando Lake Buena Vista in the Marriott Village. Guest feedback is always welcomed and we appreciate you highlighting our dedication to cleanliness. We hope you join us again. It was a pleasure hosting you.

10/10 Excellent

Pravin Vidyadhar

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Value for money
Stayed 4 nights in Mar 2024
Response from General Manager on Mar 25, 2024
Thank you for choosing Fairfield Inn & Suites Orlando Lake Buena Vista in the Marriott Village and for your positive feedback! We're thrilled to hear our rates helped contribute to a great stay. Your satisfaction is our priority, and we look forward to welcoming you back for another exceptional experience.

10/10 Excellent

carol

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was convenient to Epcot transportation. The breakfast was very good.
Stayed 3 nights in Mar 2024
Response from General Manager on Mar 25, 2024
Dear Carol,Thanks for choosing Fairfield Inn & Suites Orlando Lake Buena Vista in the Marriott Village. We trust that our delicious breakfast helped fuel your busy day at Walt Disney World, and it's terrific that our convenient location worked perfectly for your stay. Come back soon!

8/10 Good

Janine, Columbia

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Family oriented hotel, fun activities for kids. Rooms were clean and good selection for breakfast. Close to Disney Springs and other theme parks.
Stayed 5 nights in Mar 2024
Response from General Manager on Mar 21, 2024
Dear Janine,It's always a pleasure hearing from our guests. We're glad our clean rooms, tasty breakfast, and close proximity to the parks worked well for your trip. The next time you're in the area, please come see us again.

6/10 Okay

jader, Cape Coral

Liked: Cleanliness, staff & service
Ac conditions was not working and room small at pipe
Stayed 1 night in Mar 2024
Response from General Manager on Mar 21, 2024
Dear Jader,It saddens us to learn that your time at our property was less than ideal, and we apologize for falling short of your expectations. In the future, please share such matters with us immediately so we can address them to the best of our ability and return you to a comfortable stay. We would appreciate the opportunity to earn a five-star rating, so please revisit us for a better overall experience.

10/10 Excellent

Shanice

Traveled with family and small children, Business traveler, Traveled with partner, Traveled with family
Great clean rooms, pool and hot tub is a plus. Very nice quiet hotel. Best hotel in area is Fairfield and SpringHill. All three hotels in this loop is wonderful.
Stayed 1 night in Mar 2024
Response from General Manager on Mar 21, 2024
Dear Shanice,We're so happy to know that you had a great time with us overall. Thank you so much for highlighting our wonderful amenities and clean accommodations! It would be a pleasure to host you again in the future, so hurry back.

8/10 Good

Darlene

Stayed 2 nights in Mar 2024

6/10 Okay

Carlo

Stayed 2 nights in Mar 2024

10/10 Excellent

Pietro

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
EVERYTHING WAS GREAT , WILL STAY HERE AGAIN
Stayed 3 nights in Mar 2024
Response from General Manager on Mar 14, 2024
Dear Pietro,Thank you for staying with us at Fairfield Inn & Suites Orlando Lake Buena Vista in the Marriott Village! We appreciate your kind words and are glad you enjoyed your time with us. Thank you for your fantastic review, and we cannot wait to see you again soon!

10/10 Excellent

marla

Traveled with family
Liked: Amenities
The room was very clean but had a musty smell, but very friendly
Stayed 5 nights in Mar 2024
Response from General Manager on Mar 12, 2024
Dear Marla,We are delighted to hear that our fun and friendly staff could deliver service reflective of our high standards in hospitality. We would love nothing more than to welcome you to Fairfield Inn & Suites Orlando Lake Buena Vista in the Marriott Village for another clean and comfortable visit, so don't be a stranger!

10/10 Excellent

Karen

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
s
Stayed 3 nights in Feb 2024
Response from General Manager on Mar 11, 2024
Dear Karen,Many thanks for your excellent rating of Fairfield Inn & Suites Orlando Lake Buena Vista in the Marriott Village. We hope to see you again soon.

10/10 Excellent

allyne

Stayed 3 nights in Mar 2024

10/10 Excellent

Edwin

Business traveler, Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelent
Stayed 4 nights in Feb 2024
Response from General Manager on Mar 7, 2024
Dear Edwin,Thank you for your review and for giving us a perfect rating! We're delighted you had an excellent experience, and we hope to have the pleasure of your company again soon.

10/10 Excellent

Travis

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything including the food was great
Stayed 1 night in Mar 2024
Response from General Manager on Mar 7, 2024
Dear Travis,This is what we love to hear. We are excited you enjoyed everything about your experience at Fairfield Inn & Suites Orlando Lake Buena Vista in the Marriott Village. Seeing you again would be delightful, so we hope you have plans to return soon!

6/10 Okay

Rhonda

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The complimentary shuttle services to Disney are very limited. Told to book an hour before the departure time and it was already full, no additional runs, told to take an uber to the park. Thankfully we had rented a car. The rooms show the age of the hotel, some had a musty smell and rust on the lamp shades.
Stayed 8 nights in Feb 2024
Response from General Manager on Mar 5, 2024
Dear Rhonda,Thanks so much for taking the time to provide your feedback. We sincerely apologize that the shuttle was full during your stay, and we appreciate your comments about this and our accommodations, which we'll share with the appropriate team members for further review. It's unfortunate to have fallen short of your expectations, but rest assured that your valuable insights will be discussed internally. We hope to have a chance to regain your trust.

4/10 Poor

Melanie

Traveled with family and small children
Disliked: Staff & service, amenities, property conditions & facilities
Lady who checked us in and out was extremely rude. The room we reserved was given away and we were given a smaller room with no accommodations. Breakfast was ok but not great. The pool was so cold that we couldn’t t even swim.
Stayed 4 nights in Feb 2024
Response from General Manager on Mar 4, 2024
Dear Melanie,Please accept our sincere apologies for failing to provide you with a flawless stay. Feedback from our guests is vital to our success, so rest assured we will use your comments to help us enhance our service and amenities. Thank you for taking a moment to share your thoughts, and we hope you'll revisit us for a better overall experience.