The staff, most of them were very rude. The customer Service is absolutely none existent. We were treated badly compared to other guests that had the purple Palladium wrist band, because we had the Expedia yellow band. We were treated like lowly guests because of the yellow Expedia wrist band. The food was awful, tasteless, and the same every day for 6 days. Will never go back to this resort again. Very disappointed.