4/10 Poor
Lauren
Jun 5, 2024
Liked: Staff & service, property conditions & facilities
The layout of my small studio was terrible-the bed was adjacent to the door, so I had to hear all the hallway noise. The cleaners customarily banged the doors and yelled down the halls starting around 8 a.m. for hours, so rest wasn't possible. it was also ridiculously hard to maneuver into the bathroom as the bed was inches away from its door.
The buffet breakfast was disappointing. The location was disappointing as well, as I thought I would be near or in Kensington. Instead, we were sandwiched between a Tesco warehouse and a garbage facility. Couldn't walk anywhere easily, except for the tube station, which wasn't that close. I was really disappointed, and I left a day early. HOWEVER, the people I spoke to at the desk were helpful and kind.
Lauren
Stayed 6 nights in May 2024