6/10 一般
Tracy
与家人出行
2024年06月1日
满意:服务设施
不满意:员工和服务
Beautiful location! The property is dated; however, the convenience and amenities make up for that. Front desk staff was not helpful when our flight was cancelled with advance notice and we needed to work with them and Expedia to refund one night’s stay. The check-in process was time-consuming and unwelcoming. We are dissatisfied that the hotel is not willing to work with us or Expedia to grant a refund for the night we were unable to stay there due to a cancelled flight because of severe weather in Texas.
Tracy
2024 年 5 月入住 3 晚