Exterior
Check availability

Reviews of Holiday Inn Express and Suites Wytheville, an IHG Hotel

2.5 out of 5
Holiday Inn Express and Suites Wytheville, an IHG Hotel
165 Malin Dr, Wytheville, VA

Reviews

9.4

Exceptional

Rating 10 - Excellent. 714 out of 1003 reviews" "
Rating 8 - Good. 236 out of 1003 reviews" "
Rating 6 - Okay. 30 out of 1003 reviews" "
Rating 4 - Poor. 10 out of 1003 reviews" "
Rating 2 - Terrible. 13 out of 1003 reviews" "

9.6/10

Cleanliness

9.4/10

Staff & service

9.2/10

Amenities

9.4/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Laura

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel. Comfortable room and bed. Good choice for overnight stay while traveling.
Stayed 1 night in May 2024
Response from Leslie on May 28, 2024
Thanks so much!

2/10 Terrible

Stephen

Traveled with family
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
Poor management. Power went out a few minutes after we got there. Were going to move hotels but they said it would be back on shortly. It didn’t come back on until the middle of the night. Getting the run around about a refund. Lied to multiple times. We’ve stayed here a few times coming back from road trips and will be taking our business elsewhere moving forward.
Stayed 1 night in May 2024
Response from Leslie on May 27, 2024
Dear Stephen,Power outages and mother nature are things that we just have no control over. The timeline you were given by our staff was the same information we were receiving from the power company. We agreed via phone conversation that 50% refund would suffice. You still used our facilities, ate breakfast and showered. Call it poor management or what have you, but we are a business. I am not agreeing to refund your entire stay. Thank you for your feedback

10/10 Excellent

Tracey

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great breakfast! Very large & clean rooms!
Stayed 1 night in May 2024
Response from Leslie on May 27, 2024
Thank you!

10/10 Excellent

Sheryl

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel had just lost power after a huge storm but the lady at the front desk was super friendly and helpful. You could tell she was frustrated but she was still amazingly nice. She had a lobby full of upset people but she was still smiling.
Stayed 1 night in May 2024
Response from Leslie on May 27, 2024
Thanks so much for your feedback!

10/10 Excellent

Julie

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms were very spacious and very clean. The breakfast was excellent with so many options. The pool and hot tub were great. This was such a nice place to stay!
Stayed 1 night in May 2024
Response from Leslie on May 27, 2024
Thank you so much! We hope to see you again soon!

10/10 Excellent

Lori

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Swimming pool and hot tub was fun
Stayed 1 night in May 2024
Response from Leslie on May 26, 2024
Thanks so much!

10/10 Excellent

Teresa

Liked: Cleanliness, staff & service, property conditions & facilities
Front desk staff greeted us with a genuine smile and very pleasant.
Stayed 1 night in May 2024
Response from Leslie on May 25, 2024
Thank you so much for your feedback and choosing our hotel! We hope to see you again!

10/10 Excellent

Susan

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent place to stay!
Stayed 1 night in May 2024
Response from Leslie on May 14, 2024
Thank you!

10/10 Excellent

Catherine

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best Hotel. Clean, nice staff, great room layout, really good breakfast, very convenient to I77. Highly recommend.
Stayed 1 night in May 2024
Response from Leslie on May 14, 2024
Thanks so much!

10/10 Excellent

Leslie, Smithfield

Traveled with family
Liked: Amenities
Easy to find with GPS
Stayed 1 night in May 2024
Response from Leslie on May 6, 2024
Thank you!

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night
Stayed 1 night in Apr 2024
Response from Stacy on May 5, 2024
Thank you so much!

10/10 Excellent

Suanne

Traveled with family
Friendly staff at front desk and in housekeeping. Location is convenient to I-81 and I-77. Hotel is right beside the Wohlfart House Theatre, and walkable to it.
Stayed 3 nights in Apr 2024
Response from Leslie on Apr 30, 2024
Thanks so much!

8/10 Good

Jeffrey

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
OUR SUITE WAS COMFORTABLE, BED TOO.
Stayed 1 night in Apr 2024
Response from Leslie on Apr 30, 2024
Thank you!

10/10 Excellent

Darrell

Stayed 1 night in Apr 2024
Response from Leslie on May 14, 2024
Thank you!

10/10 Excellent

Gary, Tonawanda

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean,microwave,coffee maker in room
Stayed 1 night in Apr 2024
Response from Leslie on Apr 23, 2024
Thank you!

10/10 Excellent

Sam

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and wonderful customer service
Stayed 2 nights in Apr 2024
Response from Leslie on Apr 13, 2024
Thanks so much!

10/10 Excellent

Deborah

Stayed 1 night in Apr 2024
Response from Leslie on Apr 30, 2024
Thank you!

10/10 Excellent

Robert, Alexandria

Liked: Property conditions & facilities
very clean and modern
Stayed 1 night in Apr 2024
Response from Leslie on Apr 6, 2024
Thank you!

10/10 Excellent

charles

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome stay and great breakfast!
Stayed 1 night in Mar 2024
Response from Leslie on Apr 1, 2024
Thank you so much!

10/10 Excellent

Brittney

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The front desk staff were super friendly and helpful. Love having the free wifi and breakfast, and indoor pool! The rooms were nice - we enjoyed using the Keurig in the room and everything was super clean! Would definitely stay here again!
Stayed 1 night in Mar 2024
Response from Leslie on Mar 30, 2024
Thank you!

10/10 Excellent

Joe, Martinsburg

Liked: Staff & service, property conditions & facilities
Hallway carpets look dirty.
Stayed 1 night in Mar 2024
Response from Leslie on Mar 30, 2024
Thank you for your feedback! We are currently replacing the carpet

10/10 Excellent

Cortney

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our stay was exceptional! The staff was so friendly and the rooms were large and clean. We would definitely stay again!
Stayed 1 night in Mar 2024
Response from Stacy on Mar 26, 2024
We enjoyed having you stay, Cortney! Please come back and visit us again.

10/10 Excellent

Greg

Stayed 1 night in Mar 2024
Response from Leslie on Apr 20, 2024
Thank you!

10/10 Excellent

Jennifer

Liked: Amenities
The room was big and clean. The staff was all very nice and the breakfast was hot.
Stayed 1 night in Mar 2024
Response from Stacy on Mar 24, 2024
So happy to hear about your stay!

10/10 Excellent

Mary

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great room, very clean and comfortable. Check in staff was friendly, helpful, and professional. Highly recommended.
Stayed 1 night in Mar 2024
Response from Leslie on Mar 19, 2024
Thank you!

10/10 Excellent

mark, greensboro

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel very close to I-77. Nice size clean rooms.
Stayed 1 night in Mar 2024
Response from Leslie on Mar 18, 2024
Thank you so much!

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Leslie on Mar 18, 2024
Thank you!

8/10 Good

George

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Nice stay for overnight. The only problem I saw was not enough handicap parking closest to the main entrance.
Stayed 1 night in Mar 2024
Response from Leslie on Mar 3, 2024
Thank you for your feedback!

10/10 Excellent

Roberta

Liked: Cleanliness, staff & service, property conditions & facilities
Exactly the experience for the halfway point of a long trip that we needed.
Stayed 1 night in Mar 2024
Response from Leslie on Mar 6, 2024
Thank you so much!

4/10 Poor

Bryan

Stayed 1 night in Feb 2024
Response from Stacy on Mar 24, 2024
Thank you for your feedback

10/10 Excellent

James

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel... No complaints at all... The breakfast was outstanding.
Stayed 1 night in Feb 2024
Response from Leslie on Mar 1, 2024
Thank you so much!

10/10 Excellent

David A

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay. We will be back!
Stayed 1 night in Feb 2024
Response from Leslie on Mar 1, 2024
Thank you! We hope to see you again soon!

10/10 Excellent

Kelly

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, clean, and updated furnishings!
Stayed 1 night in Feb 2024
Response from Leslie on Mar 1, 2024
Thank you!

8/10 Good

Timothy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Leslie on Mar 6, 2024
Thank you!

10/10 Excellent

Della

Traveled with group
Liked: Cleanliness, property conditions & facilities
Clean, friendly staff, comfortable room.
Stayed 1 night in Feb 2024
Response from Stacy on Feb 25, 2024
Thank you so much for your feedback!

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay!
Stayed 1 night in Feb 2024
Response from Stacy on Feb 25, 2024
Thank you so much!

10/10 Excellent

Michael

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from Stacy on Feb 25, 2024
Thank you!

10/10 Excellent

Matthew

Stayed 1 night in Feb 2024
Response from Stacy on Mar 24, 2024
Thank you!

10/10 Excellent

Jay

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from Leslie on Feb 19, 2024
Thank you so much!

10/10 Excellent

Kirk

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Stay
Was a fantastic experience. The room was large, clean, and wonderful.
Stayed 1 night in Feb 2024
Response from Leslie on Feb 19, 2024
Thank you! We hope to see you again soon!

2/10 Terrible

Leslie

Traveled with family
Disliked: Staff & service
Stuck in a blizzard 3 hours away and couldn’t physically travel any further on the highway due to it being closed down for the weather. The hotel refused to refund my money.
Stayed 1 night in Feb 2024
Response from Leslie on Feb 19, 2024
Unfortunately when you reserve via a third party, it is not up to the hotel to refund your deposit. Those are the third party companies policies. Thank you

10/10 Excellent

Susan

Liked: Staff & service, property conditions & facilities
Great location. Can walk to restaurants
Stayed 1 night in Feb 2024
Response from Leslie on Feb 16, 2024
Thank you so much for your feedback!!

6/10 Okay

Cynthia

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms did not seem as big as other Holiday Inn Express properties we have stayed at. It was clean. The beds were not very comfortable.
Stayed 1 night in Feb 2024
Response from Leslie on Feb 12, 2024
Thank you for your feedback!

10/10 Excellent

Joyce

Traveled with group
Best location and super clean
Room was very clean and spacious. Convenient to the Wohlfahrt playhouse. Staff was also very helpful and courteous.
Stayed 1 night in Feb 2024
Response from Stacy on Feb 11, 2024
Thank you for your feedback! We look forward to seeing you again soon.

10/10 Excellent

David

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Staff welcomed me and knew I had stayed here recently.
Stayed 1 night in Feb 2024
Response from Stacy on Feb 11, 2024
Thank you for your feedback!

10/10 Excellent

Mary

Stayed 1 night in Feb 2024
Response from Leslie on Mar 20, 2024
Thank you so much!

8/10 Good

Dan

Stayed 1 night in Feb 2024
Response from Leslie on Mar 20, 2024
Thank you!

10/10 Excellent

Matt

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed a very comfortable stay. The hotel was very clean. The staff in the breakfast area were top notch!
Stayed 1 night in Feb 2024
Response from Leslie on Feb 7, 2024
Thank you so much!!

8/10 Good

LINDA

Stayed 1 night in Feb 2024
Response from Leslie on Feb 5, 2024
Thank you so much!

10/10 Excellent

Suzann

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Comfortable and clean, good breakfast
Stayed 1 night in Feb 2024
Response from Leslie on Feb 2, 2024
Thanks so much!