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Reviews of NRMA Shellharbour Beachside Holiday Park

3 out of 5
NRMA Shellharbour Beachside Holiday Park
1 John Street, Shellharbour, NSW

Reviews

9.0

Wonderful

Rating 10 - Excellent. 38 out of 59 reviews" "
Rating 8 - Good. 13 out of 59 reviews" "
Rating 6 - Okay. 5 out of 59 reviews" "
Rating 4 - Poor. 2 out of 59 reviews" "
Rating 2 - Terrible. 1 out of 59 reviews" "

9.0/10

Cleanliness

9.4/10

Staff & service

9.0/10

Amenities

8.8/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Jasmine

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Well equipped cabin with all necessities. Crisp clean bedding and towels. Excellent views.
Stayed 2 nights in May 2024

10/10 Excellent

Rahul

Liked: Cleanliness, staff & service, property conditions & facilities
Beach in your backyard
Stayed 4 nights in Apr 2024
Response from Julia - Park Manager on May 19, 2024
Thank you for your feedback Rahul, we are so happy you had a great time, see you next time!

8/10 Good

Ron

Liked: Cleanliness, staff & service, property conditions & facilities
Was in a great position
Stayed 2 nights in Feb 2024

8/10 Good

Bryan

Liked: Cleanliness, staff & service, property conditions & facilities
it was totally my fault because we didn't arrive until 7.30pm, 2 married men on a 2 day golf tournament to discover bedding only for the queen bed, my mate insisted that he was fine on the other bed, no sheets !!!!!!
Stayed 1 night in Feb 2024

10/10 Excellent

Carol

Liked: Cleanliness
Stayed 1 night in Feb 2024

10/10 Excellent

Talei

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing & quiet place to stay. All you could ask for. Mandy was wonderfully kind, great customer service.
Stayed 2 nights in Jan 2024

8/10 Good

Bianca

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic spot for families. The playground and two jumping pillows were a highlight with our small children. The pools were always fantastic however were too cold for toddlers or babies. Staff were quick to reopen facilities if closed when raining. The beach was super close and beautiful. Cabins need a reno a bit tired and grubby.
Stayed 1 night in Nov 2023

10/10 Excellent

KELLY

Liked: Cleanliness, staff & service, property conditions & facilities
Wifi coverage is a bit spotty
Stayed 1 night in Nov 2023
Response from Julia - manager on Dec 2, 2023
Hi Kelly, thank you for sending us your feedback. We're disappointed to hear that you had an issue with the wifi, and we will take your feedback on board. We hope we can welcome you back in the future.

10/10 Excellent

Pui

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great distance to Beach, nice cabin.
Stayed 2 nights in Nov 2023

8/10 Good

Verified traveler

Liked: Staff & service
Disliked: Cleanliness
Needs a deep clean
Dust covered curtain and window frame the kitchen, unbelievable thick layer of dust around the light and the fan in the bathroom.
Stayed 1 night in Oct 2023
Response from Julia - manager on Dec 2, 2023
Hi there, thank you for sending us your feedback. We're disappointed to hear that there was dust around the ceiling light and we have cleaned that. It's great to see that you enjoyed your time otherwise. We hope we can welcome you back in the future.

6/10 Okay

Wayne

Liked: Cleanliness, staff & service, property conditions & facilities
The cabin showed on booking wasn’t what we ended up getting it a little missleading. The wifi didn’t work at all
Stayed 1 night in Oct 2023
Response from Julia - manager on Dec 2, 2023
Hi Wayne, thank you for sending us your feedback. We're disappointed to hear that you had an issue with your room, we are new managers, so I am not sure what happened there, but we will take your feedback on board and we are looking into the wifi issue. We hope we can welcome you back in the future.

10/10 Excellent

Terence

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All the amenities were provided in a quite and beautiful location. The Cabin was very comfortable, and the Park was central for all our Day trips, allowing us to explore the area in comfort.
Stayed 5 nights in Oct 2023
Response from Kim on Oct 16, 2023
Hi Terence, Thanks for the fantastic review and score. We are so happy you enjoyed your stay and look forward to welcoming you back again in the future. From all the team at NRMA Shellharbour Beachside

4/10 Poor

Sean

Traveled with partner
Liked: Staff & service
Not real value for money the price was high
Stayed 4 nights in Oct 2023
Response from Kim on Oct 10, 2023
Hi Sean. The school holidays prices are a little higher than other times of the year. We hope to welcome you back again in the future. From all the team at NRMA Shellharbour Beachside

4/10 Poor

Robin

Traveled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
Booked and paid months in advance for spa cabin. Unfortunately staff allocated spa cabin to someone else and put us in basic cabin. No apology offered, no explanation given or refund offered for the difference in price. Tainted the experience.
Stayed 1 night in Oct 2023
Response from Kim on Oct 10, 2023
Hi Robin, we have responded to your original review and more than happy to discuss a discount for the a future stay with us. We apologise for the mix up it was unintentional. From all the team at NRMA Shellharbour Beachside

10/10 Excellent

Fiona

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Picturesque. Friendly. Accomodating.
Stayed 1 night in Sep 2023
Response from Kim on Sep 24, 2023
Hi Fiona. Thanks for the fantastic review and score. We are so glad you enjoyed your stay with us and hope to welcome you back again in the future. From all the team at NRMA Shellharbour Beachside

10/10 Excellent

Kaye

Stayed 1 night in Sep 2023
Response from Kim on Sep 24, 2023
Hi Kaye. Thanks for the fantastic score. Glad you found another vocation!!!. Cheers from all the team at NRMA Shellharbour Beachside

8/10 Good

Narelle

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a lovely couple of nights, accommodation so accessible to the beach, public pool, shops and hotel for dinner and not far to drive to the Shellharbour shopping centre.
Stayed 2 nights in Sep 2023
Response from Kim on Sep 21, 2023
Hi Narelle, Thanks for the great review and score. We are glad you enjoyed your stay and hope to welcome you back again in the future. From all the team at NRMA Shellharbour Beachside

10/10 Excellent

Amy

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff at the park were so lovely, helpful and accommodating. It was a perfect place for my daughter and I while she was recovering from an operation.
Stayed 7 nights in Aug 2023
Response from Kim on Aug 30, 2023
Hi Amy. Thank you so much for the kind review and great score. We are so glad your daughter recovered nicely and we hope to welcome you back for a family holiday in the future. From all the team at NRMA Shellharbour Beachside

10/10 Excellent

Rina

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a lovely stay and would book again next time we are in the area.
Stayed 3 nights in Aug 2023
Response from Kim on Aug 22, 2023
Hi Rina, Thanks for your great review and score. We are so happy you enjoyed your stay and we look forward to welcoming you back again in the future. From all the team at NRMA Shellharbour Beachside.

8/10 Good

Jody

Liked: Cleanliness, property conditions & facilities
Very quiet park within walking distance to shops and cafes. Lovely ocean views from my cabin, and the walks along the beach were beautiful. Cabin was very clean and cosy. Had basic necessities. Reception staff were great, and full of local knowledge. Only one disappointment was one of the staff put a decent size bag of clean linen on the chair I had been sitting on outside the cabin at 8.45am. I was vacating that day but not until 10am. Overall a great place to stay
Stayed 1 night in Aug 2023
Response from Kim on Aug 18, 2023
Hi Jody. Thanks for the great score and feedback. We are happy you enjoyed your stay with us and look forward to welcoming you back again in the future. From all the team at NRMA Shellharbour Beachside

6/10 Okay

Victoria

Stayed 8 nights in Jul 2023
Response from Kim on Aug 23, 2023
Hi Victoria. Thanks for the score and we hope to welcome you back again in the future. From all the team at NRMA Shellharbour Beachside

8/10 Good

Leah

Stayed 1 night in Jul 2023
Response from Kim on Aug 14, 2023
Hi Leah Thanks for the score, glad you enjoyed your stay from all the team at NRMA Shellharbour Beachside

10/10 Excellent

Karen

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The cabin we stayed in was roomy, comfortable and clean. We would definitely stay there again.
Stayed 6 nights in Jul 2023
Response from Kim on Jul 16, 2023
HI KarenThanks for the great review and score. We are glad you enjoyed your stay and look forward to welcoming you back again in the future. From all the team at NRMA Shellharbour Beachside

10/10 Excellent

Sam

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
having the water behind the park certainly makes it a nice place to be!
Stayed 2 nights in Jun 2023
Response from Kim on Jun 15, 2023
Hi Sam, Thanks so much for the great review and score. We are so happy you enjoyed your stay and hope to see you again in the future. From all the team at NRMA Shellharbour

10/10 Excellent

Craig

Stayed 1 night in May 2023
Response from Kim on Jun 9, 2023
HI Craig. Thanks for the great score. We are glad you enjoyed your stay with us and hope to welcome you back again in the future. From all the team at NRMA Shellharbour Beachside

10/10 Excellent

Yoosung

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything
Stayed 1 night in Apr 2023
Response from Kim on Apr 21, 2023
Hi Yoosung, Thanks for the great review and score. We are glad you enjoyed your stay and hope to welcome you back again in the future.

10/10 Excellent

Adrian

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Wonderful location. Staff were so friendly. Beds were comfortable and kitchen had all appliances you might need. Barbecue area in front of the cabin was a big plus. Apart from slow check in and a bit of update on shower screen everything else was great.
Stayed 2 nights in Mar 2023
Response from Kim on Mar 16, 2023
Hi Adrian, Thanks for your wonderful review and score. We have taken your feedback on board and we hope to welcome you back again in the near future. From all the team at NRMA Shellharbour Beachside

10/10 Excellent

Haiying

Stayed 1 night in Mar 2023
Response from Kim on Mar 15, 2023
Hi Haiying. Thank you for the great score. We are glad you enjoyed your stay with us and hope to welcome you back again in the future. From all the team at NRMA Shellharbour Beachside

10/10 Excellent

Linda

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to the beach. Easy walking distance to shops.
Stayed 5 nights in Mar 2023
Response from Kim on Mar 11, 2023
Hi Linda Thanks for the great review and score. We are so happy you enjoyed your stay with us and all our surrounds. We look forward to welcoming you back in the future. From all the team at NRMA Shellharbour Beachside

10/10 Excellent

Gregory

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was nice
Stayed 1 night in Feb 2023
Response from Kim on Feb 28, 2023
Hi Gregory, Thanks for the review and perfect score. We hope to welcome you back again in the future. From all the team at NRMA Shellharbour Beachside.

6/10 Okay

Teresa

Traveled with partner
Liked: Cleanliness, staff & service
Location was great, cabin we were in needed some maintenance.
Stayed 2 nights in Feb 2023
Response from Kim on Feb 28, 2023
Hi Teresa. Thanks for your feedback on the cabin, we are glad you enjoyed your stay and look forward to welcoming you back in the future. From all the team at NRMA Shellharbour Beachside

10/10 Excellent

Darren

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A hidden gem of the Illawarra
Stayed 2 nights in Dec 2022
Response from Kim on Dec 12, 2022
Hi Darren, Thanks for the great review and fantastic score. We are so glad you enjoyed your stay and hope to welcome you back in the future. From all the team at NRMA Shellharbour Beachside

10/10 Excellent

Nicole

Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
Great location. Nice walk along the water front.
Response from Kim on Dec 2, 2022
Hi Nicole, we are so glad you enjoyed your stay and all the surrounds of Shellharbour. We hope to welcome you back again in the future. From all the team at NRMA Shellharbour Beachside.

10/10 Excellent

Luke

Stayed 1 night in Nov 2022
Response from Kim on Nov 28, 2022
Hi LukeThanks for the great score. We are glad you enjoyed your stay with us and look forward to welcoming you back in the future.

10/10 Excellent

Kevin

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Staff were extremely helpful, the Cabin was excellent, a great overall experience. We will be back!
Stayed 3 nights in Nov 2022
Response from Kim on Nov 21, 2022
Hi Kevin, Thanks for the awesome review and great score. We are so happy you enjoyed your stay with us and hope to welcome you back soon. From all the team at NRMA Shellharbour Beachside.

10/10 Excellent

William, WAIKERIE

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Sep 2022

10/10 Excellent

Emma

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Cute cabin. Very clean. Great staff. And a beautiful area to visit.
Stayed 2 nights in Sep 2022
Response from Kim on Oct 23, 2022
Hi Emma, Thanks for the great review and score. We are so glad you enjoyed your stay and look forward to welcoming you back in the future. From all the team at NRMA Shellharbour Beachside

10/10 Excellent

TYRONE

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Enjoyed the experience of staying next to the sea and listening to waves crash against the beach. Rooms were clean and the amenities were great.
Stayed 2 nights in Aug 2022
Response from Kim on Sep 10, 2022
Hi Tyrone, Thank you so much for the fantastic score and great review. We are happy you enjoyed your stay and loved the ocean sounds. From all the team at NRMA Shellharbour Beachside

10/10 Excellent

Margaret

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2022
Response from Kim on Aug 4, 2022
Hi Margaret, Thanks heaps for the great score, we are glad you enjoyed your stay and look forward to welcoming you back in the future. From all the team at NRMA Shellharbour Beachside

8/10 Good

Carlo

Stayed 1 night in Jul 2022

10/10 Excellent

Jennie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Spa cabin was so gorgeous, skylight and quality finish made the cabin very enjoyable. Much nicer than I expected for a park cabin. Would definitely return.
Stayed 3 nights in Jul 2022
Response from Kim on Jul 16, 2022
Hi Jennie, Thanks for the fantastic review and score. We are so happy you enjoyed the Spa Cabin and the great skylight. We look forward to welcoming you back in the future from all the team at NRMA Shellharbour Beachside

10/10 Excellent

Jagtar

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love how close property was to water. excellent facilities, love the towels. we will be back
Stayed 1 night in Jun 2022
Response from Kim on Jul 3, 2022
Hi Jagtar, Thanks for the great review. We are glad you enjoyed your stay and our beautiful towels! We hope to welcome you back again in the future. From all the team at NRMA Shellharbour Beachside

10/10 Excellent

Anthony

Stayed 1 night in Jun 2022
Response from Kim on Jul 1, 2022
Hi Anthony. Thanks for the great score. We are happy you enjoyed your stay and look forward to welcoming you back in the future. From all the team at NRMA Shellharbour Beachside

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Shellharbour great accommodation park.
Having never visited Shellharbour previously we were very impressed with the place and position and condition of the Caravan Park was fabulous.Positioned right along the beach front and supplying all the expected goodies that you need when staying over, the Park exceeded our expectations. Very friendly staff, clean cabins and plenty of parking we were happy with the whole thing.
Stayed 2 nights in May 2022
Response from Kim on May 12, 2022
Hi Stephen, Thank you so much for the fantastic review and score. We are thrilled you had such a great time and look forward to welcoming you back in the future. From all the team at NRMA Shellharbour Beachside

10/10 Excellent

Leon

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great for overnight stay
Stayed 1 night in Apr 2022
Response from Kim on May 2, 2022
Hi Leon, thanks for the great review, we are glad you enjoyed your stay for one night and hope to welcome you back in the future. From all the team at NRMA Shellharbour

8/10 Good

Geoff

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Mar 2022
Response from Kim on Mar 8, 2022
Hi Geoff, Thanks for the great score, we are glad you enjoyed your stay and look forward to welcoming you back again in the future. From all the team at NRMA Shellharbour Beachside

8/10 Good

John

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent location - great reception - ideal for families
Stayed 1 night in Mar 2022
Response from Kim on Mar 8, 2022
Hi John, thank you for your wonderful review. We're so glad you enjoyed your stay with us, we look forward to welcoming you back soon. Happy travels, from all the team at NRMA Shellharbour Beachside

10/10 Excellent

raymond

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful places
Stayed 1 night in Dec 2021
Response from Kim on Dec 17, 2021
Hi Raymond, Thanks for the great review and score. We hope to welcome you back in the near future. From all the team at NRMA Shellharbour Beachside

8/10 Good

Sung Won

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
카이에마 방문 시 가성비 좋은 숙소
비수기 방문이긴 했지만 상태 청결하고 간단한 음식 조리도 가능해서 좋습니다. 식용유, 양념 등 요리에 필요한 것은 각자 준비해야 됩니다. 공동주방 시설이고 전기로 조리해서 시간이 걸리는 것을 감안해야 됩니다.
Stayed 1 night in Jul 2023
Response from Kim on Jul 6, 2023
Hi Sung Won, thanks for the great review. We are glad you enjoyed your stay and hope to welcome you back again in the future. From all the team at NRMA Shellharbour Beachside