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Likened having a kitchenette. BBQ’s laundry

My husband sent my daughters and I on our first Napa trip to celebrate Mother’s Day. Beautiful property, however, aside from the front desk person who checked us in on the resort side, and the valet employees, the rest of the staff seriously need a training course in customer service. We asked for an upgraded room and paid the extra $400 for both nights and was placed in the grand reserve building 8. Gorgeous room but the front desk personnel on that side was not friendly at all. In-room service, housekeeping and front desk never answered the phones after a few attempts. Very disappointing knowing we spent the extra money for what we thought would be better personal service. My daughters and I had dinner at Olive and Hay the first night. Again, less than mediocre service. Our waiter was totally inappropriate. Being we were there to celebrate Mothers Day, he rudely said “did your baby daddys leave you a card to pay for your meal?” Totally unacceptable! Seriously who says that to guests? I should’ve known right then things were going to go downhill. Would I stay at Meritage again? Nope, never. Would I recommend it to anyone? Nope, never. Like I said, beautiful property, terrible staff.