The room smelled of sweat and cigarettes so we opened the sliding glass door and went to the front desk where we were met with a terrible rude attitude. It took a few minutes for the person at the desk to realize we were even standing there because he was watching a movie on his phone. Before I could I even finish my sentence explaining the smell in the room, I was interrupted and told “sorry, no refunds“ I told him I wasn’t there for a refund, but was hopeful we could get a different room that may be smelled better. He told me we were assigned a room and they’re not changing it. I chalked it up as a loss, took the kids to the room and changed into bathing suits. We walked into the pool room, and there were about 15 other people in there BLARING loud music. A couple began fighting and arguing so we moved to the opposite end. The children were rough playing and hitting each other with pool toys and in turn hitting the people around them. My daughter got smacked right in the face with a pool noodle to which the other parent responded “tell your kid to be tougher and get over it or get out” so to avoid an argument that’s exactly what we did. She decided to go into the hot tub instead and within 2 minutes of being in there she screamed and said I got cut. She came out of the hot tub and her leg was pouring blood. My husband went in to see what happened and there were broken, extremely sharp tiles all along the edge that she had cut herself on.
Ashley
2024 年 4 月入住 1 晚
10/10 超赞
Barbara
2024年05月9日
Barbara
2024 年 5 月入住 1 晚
2/10 糟糕
Christa
与家人出行
2024年04月29日
不满意:住宿条件和设施,服务设施
This property appears to be housing for homeless. There were men in the hall drinking beers and eyeing my toddler daughters. Very scary. We couldn’t even stay one night for fear of our safety!
Christa
2024 年 4 月入住 2 晚
6/10 一般
Amy
与配偶出行
2024年04月21日
满意:清洁度、员工和服务、服务设施
The staff were all friendly & helpful! We encountered issues with our tv and they were helpful in resolving it.
The breakfast variety was as expected and well maintained.
The mattresses & pillows were not comfortable at all. We could've used a blanket which was not found in the hanging area like some hotels have. There was no laundry bag to place our dirty clothing in, again, as we've had available at other hotels.
The cleanliness of the pool & hot tub definitely needs tlc. Also, there were only a few clean towels available on the rack.
Thw walls are definitely thin, as we could hear our neighbors talking and snoring at night. The halls smelled of smoke, though we were on a non-smoking floor. So that was disappointing.
The location was ideal, as we were able to walk to local establishments without having to worry about sitting in traffic.
Amy
2024 年 4 月入住 3 晚
6/10 一般
Ketty
2024年04月14日
满意:住宿条件和设施,清洁度
I got charged $10.00 at the front desk ( have no idea why). Place was clean and quiet.
Ketty
2024 年 4 月入住 1 晚
2/10 糟糕
Indar
与配偶出行
2024年04月7日
不满意:清洁度、员工和服务、服务设施、住宿条件和设施
The room was smaller than advertised. The smell of mold and mildew was strong. The pool was a soup full of hair that we did not risk getting into. The mini golf behind the parking lot was riddled with tree branches. Staff was not accommodating. When i spoke to orlando the manager on duty that we would not be staying he could only respond with no refunds. We checked out next day and paid for the rest of week...would not recommend staying here....
Indar
2024 年 3 月入住 4 晚
6/10 一般
James
商务旅客
2024年04月4日
满意:住宿条件和设施,清洁度
不满意:员工和服务
Room was nice. front desk staff could have provided better service. Example staff was playing a game on cell phone and watching movie on laptop while I waited for him to print a receipt for me