"The gentleman who was working the night shift (very tall and nicely dressed) was wonderful! He was polite, offered suggestions, very clear with what we needed to know. His customer service was over the top!
The next morning, we called to the desk to request our new towels- didn’t come
We asked at the desk on our way out- to please send towels to our room. We were also told we couldn’t use the shuttle because it wasn’t running that day.
Returning back from the zoo (which was where we wanted a...