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Reviews of Residence Inn by Marriott Virginia Beach Town Center

3 out of 5
Residence Inn by Marriott Virginia Beach Town Center
221 Bendix Road, Virginia Beach, VA

Reviews

9.4

Exceptional

Rating 10 - Excellent. 196 out of 259 reviews" "
Rating 8 - Good. 43 out of 259 reviews" "
Rating 6 - Okay. 8 out of 259 reviews" "
Rating 4 - Poor. 5 out of 259 reviews" "
Rating 2 - Terrible. 7 out of 259 reviews" "

9.6/10

Cleanliness

9.6/10

Staff & service

9.4/10

Amenities

9.6/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
Property is very modern and clean. Staff has been wonderful, very friendly and attentive. I would highly recommend this Residence Inn on Bendix Road in VA Beach.
Stayed 1 night in Apr 2024

10/10 Excellent

Michelle

Stayed 1 night in Apr 2024

8/10 Good

Kevin C

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great area and hotel
Stayed 4 nights in Dec 2023

10/10 Excellent

Steven

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly and Clean
Staff was very friendly, talked to our 4 year old and were very nice to him. Everyone we interacted with was very kind. Room was very clean, as was the hotel itself. Would definitely stay there again!
Stayed 1 night in Feb 2024

2/10 Terrible

LADONNA

Liked: Cleanliness, staff & service, amenities
The room I was in was horrible. There was a constant knocking noise ALL NIGHT, I could not get any sleep. The noise sounded like someone was knocking on a door nonstop. This was my second time at this location and once again I had another horrible/terrible experience. The first time I stay there, the person above me was on the phone cursing and throwing furniture around the room and threatening to kill someome and had to be escorted off the premises. A total waste of my money by me not getting no sleep.
Stayed 1 night in Feb 2024

2/10 Terrible

Bill

Disliked: Cleanliness
Stayed 4 nights in Feb 2024

10/10 Excellent

Joseph

Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Jan 2024

10/10 Excellent

Tamara

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2023
Response from K on Dec 22, 2023
Thank you so much for your rating and staying with us!

10/10 Excellent

Michelle

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Oct 2023

10/10 Excellent

Shunu L.

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and they was real nice. I love the fact we could cook in the room for breakfast or dinner. Yes if i didnt want with they made for breakfast i made my own. The oitside was lovely. had a firepit and a grill and i tv outside.
Response from Keith on Oct 8, 2023
Shunu L, Thank you for your kind words and for staying with us. I am glad you were able to cook and enjoyed our amenities. Please stay with us again.

10/10 Excellent

Chris

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2023

10/10 Excellent

Lori

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

10/10 Excellent

GARY

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff and clean attractive rooms
Stayed 2 nights in Aug 2023

10/10 Excellent

Marcos

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Small studio apartment like room.
Compared to the other places that we stayed in the area and this was on the top of our list. The main thing that we love the most about this hotel was the space inside the room. If you have a large family, I do recommend that you stay here you would not be on top of each other. The kitchen was a plus and the bathroom was really nice.
Stayed 3 nights in Aug 2023

10/10 Excellent

Andrene

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great experience!!!
Stayed 4 nights in Aug 2023

8/10 Good

Corey

Liked: Cleanliness, property conditions & facilities
It was a nice stay.
Stayed 1 night in Aug 2023

8/10 Good

Gloria

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2023

10/10 Excellent

Juanisa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 9 nights in Jun 2023

8/10 Good

Lauren

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Jul 2023

6/10 Okay

N'vonah

Traveled with family
Used wash cloth was left in bathroom. Kitchen sink was not thoroughly cleaned. When returning luggage carts shortly after check-in witnessed handcuffed hotel guest (a few doors down the hall) being escorted out by police. Overall not the same experience I’d had previously. Hotel staff was indifferent to all and commented (with relation to the arrest occurring on my floor), “that’s his business”. Nearby town center was convenient with many restaurant and retail options.
Stayed 2 nights in Jul 2023
Response from Jim Kinane on Jul 13, 2023
Thank you for staying with us. I hope you can understand the hotel had nothing to do with the arrest of another guest other than to cooperate with the police. Jim KinaneGeneral Manager

10/10 Excellent

Felix

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Enjoy
Great hotel and great location! Restaurants, groceries, and entertainment right around the corner.
Stayed 2 nights in Jul 2023
Response from Jim Kinane on Jul 12, 2023
Thank you for staying with us!

10/10 Excellent

Heidi, Haymarket

Traveled with family
Liked: Staff & service, property conditions & facilities
A lovely clean hotel. The showers are pristine and everything was perfect during our stay.
Stayed 2 nights in Jul 2023
Response from Jim Kinane on Jul 12, 2023
Thank you for staying with us!

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Jun 2023
Response from Jim KInane on Jun 27, 2023
Thank you for staying with us!

10/10 Excellent

Edwin

Liked: Cleanliness, staff & service, property conditions & facilities
El mejor hotel donde me eh quedado
Stayed 1 night in Jun 2023
Response from Jim KInane on Jun 26, 2023
Thank you for staying with us!

10/10 Excellent

JOSEPH

Liked: Cleanliness, staff & service, property conditions & facilities
Awesome job!
Stayed 4 nights in May 2023
Response from Jim Kinane on May 31, 2023
Thank you for staying with us. We appreciate the great review.Jim KinaneGeneral Manager

8/10 Good

Amanda

Liked: Cleanliness, staff & service, property conditions & facilities
Didn’t like that it was pet friendly. I would never have stayed at a place that allows pets.
Stayed 1 night in May 2023
Response from Mary on May 20, 2023
I am sorry you were unaware of our pet policy. All Residence Inns are pet friendly and we do thoroughly clean between guests.

10/10 Excellent

Rhianon

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in May 2023
Response from Mary on May 20, 2023
Thank you for staying with us!

10/10 Excellent

Jack, Virginia Beach

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 17 nights in Apr 2023
Response from Mary on May 20, 2023
Thank you for staying with us!

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel
We booked a suite for our family of five. The whole facility is very clean and up to date. We had a bedroom and a living room, with a full kitchen and a square dining table in kitchen. A lot of space. We could comfortably sit down together and have our meals, not like in other hotels where we had to scramble to find place sitting on beds and chairs. The bathroom is big and comfortable. The staffs were very friendly and helpful. The front door is locked at 10pm every night. You can only get in with your card key. Added security.
Stayed 2 nights in May 2023
Response from Mary on May 20, 2023
Thank you for you honest response and I hope you will stay with us again when you are in Virginia Beach!

10/10 Excellent

Mykenz

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, new, quiet and nice staff
Stayed 2 nights in Apr 2023
Response from Mary on May 20, 2023
Thank you for staying with us and your kind words!

8/10 Good

Tasha

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
They had a room ready for me before check in which was a huge help after being on the road. Indoor pool is small and easily crowded.
Stayed 1 night in Apr 2023
Response from Mary on May 20, 2023
Thank you for staying with us and your honest feedback.

10/10 Excellent

Lewis

Stayed 3 nights in Apr 2023
Response from Mary on May 20, 2023
Thank you for staying with us!

8/10 Good

Malena

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was great
Stayed 7 nights in Apr 2023
Response from James Kinane on Apr 18, 2023
Thank you for staying with us!

10/10 Excellent

Kim

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was amazing. The property was beautiful. The room was surprisingly nice and clean
Stayed 2 nights in Mar 2023
Response from James Kinane on Mar 7, 2023
Thank you for staying with us!

8/10 Good

Shana

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel has modern decor.
Stayed 3 nights in Mar 2023
Response from James Kinane on Mar 7, 2023
Thank you for staying with us!

6/10 Okay

Ashlee

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Feb 2023
Response from Jim Kinane General Manager on Feb 27, 2023
Thank you for staying with us!

10/10 Excellent

James, Bristow

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really nice place. Clean and seems to be well kept. Staff very friendly.
Stayed 1 night in Feb 2023
Response from Jim Kinane General Manager on Feb 20, 2023
Thank you for staying with us and the great review!

10/10 Excellent

Vanessa

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2023
Response from Jim Kinane General Manager on Feb 6, 2023
Thank you for staying with us and the great review

10/10 Excellent

Rex

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The cleanest
The cleanest hotel I’ve probably ever been in. Strange yet very comfortable layout. Will stay here again for sure
Stayed 1 night in Jan 2023
Response from K on Dec 22, 2023
Thank you so much for staying with us!

8/10 Good

Michael

Traveled with family and small children, Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property that allows pets. Safe and quiet location.
Stayed 2 nights in Nov 2022
Response from Jim Kinane General Manager on Nov 28, 2022
Thank you for staying with us!Jim Kinane

10/10 Excellent

LISA

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent property with professional staff.
Stayed 1 night in Nov 2022
Response from Jim Kinane General Manager on Nov 28, 2022
Thank you for staying with us!JimKInane

8/10 Good

Jonathan

Stayed 2 nights in Nov 2022

10/10 Excellent

Eboni

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortability At It’s Best!!!
Our stay was absolutely amazing!! We thoroughly enjoyed ourselves!! Our family will definitely be back!!
Stayed 1 night in Oct 2022
Response from Jim Kinane General Manager on Oct 25, 2022
Thank you for staying with us! Jim KinaneGeneral Manager

8/10 Good

Gregg

Liked: Cleanliness, property conditions & facilities, room comfort
Comfortable Stay
Overall, I really enjoyed our stay here. The room was spacious and clean. I would stay here again. The only downside to our stay was that housekeeping never came to refresh or make up the room. I was told housekeeping would occur every other day, but for the last day of the trip they never came, and I had to ask the front desk for TP and soap since we were running out. We were there for 4 days.
Stayed 4 nights in Oct 2022
Response from Jim Kinane General Manager on Oct 18, 2022
Thank you for staying with us!

10/10 Excellent

Monique

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 1 night in Oct 2022
Response from Jim Kinane General Manager on Oct 11, 2022
Thank you for staying with us. We appreciate the great review.

4/10 Poor

Kenneth

Traveled with family
Disliked: Cleanliness
Rooms were spacious, but dirty. Carpets dirty, trash under chairs and couch. Bathroom amenities were empty, had to go down and ask for them. A/c unit leaked on carpet by desk area. Shower leaked.
Stayed 2 nights in Aug 2022
Response from Jim Kinane General Manager on Aug 19, 2022
Thank you for staying with us. We apologize for not meeting your expectations.Jim KinaneGeneral Manager

10/10 Excellent

James

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked the amenities like the pool and fitness center. I also loved the complimentary breakfast. I will for sure be coming back next time I’m in Virginia Beach.
Stayed 1 night in Aug 2022
Response from Jim Kinane General Manager on Aug 19, 2022
Thank you for staying with us!Jim Kinane General Manager

8/10 Good

Katawaba

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
This Residence Inn is our favorite because it’s clean and ready to go.
Stayed 2 nights in Jul 2022
Response from Jim Kinane General Manager on Aug 10, 2022
Thank you for staying with us!

10/10 Excellent

Dorel

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was very pleased with my hotel room!!!! The cleanliness of my room is what made me feel relaxed.
Stayed 1 night in Aug 2022
Response from Jim Kinane General Manager on Aug 10, 2022
Thank you for staying with us!