Exterior
Check availability

Reviews of Courtyard by Marriott Virginia Beach Norfolk

3 out of 5
Courtyard by Marriott Virginia Beach Norfolk
5700 Greenwich Rd, Virginia Beach, VA

Reviews

8.2

Very Good

Rating 10 - Excellent. 295 out of 713 reviews" "
Rating 8 - Good. 252 out of 713 reviews" "
Rating 6 - Okay. 90 out of 713 reviews" "
Rating 4 - Poor. 46 out of 713 reviews" "
Rating 2 - Terrible. 30 out of 713 reviews" "

8.6/10

Cleanliness

8.6/10

Staff & service

7.0/10

Amenities

8.2/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

10/10 Excellent

Samantha

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Safe great place
Stayed 1 night in May 2024

2/10 Terrible

Gail

Disliked: Cleanliness, property conditions & facilities
It is hard to believe that this is a Marriott property as from the exterior and building the grounds were unkempt. It was disgusting and it will make me question whether I ever stay at Marriott Courtyard again As even walking on the carpet in the room, they were damp. Filthy hotel would never recommend. That place needs a complete overhaul from top to bottom!
Stayed 1 night in May 2024

8/10 Good

Oral

Liked: Cleanliness, staff & service, property conditions & facilities
Overall, a pleasant experience
Stayed 1 night in May 2024

10/10 Excellent

Garrett

Liked: Amenities, property conditions & facilities
Awesome place
Stayed 1 night in May 2024

10/10 Excellent

Miriam, Springfield

Liked: Staff & service
Staff was friendly and accommodating.
Stayed 1 night in Apr 2024

10/10 Excellent

Warrick

Liked: Cleanliness, staff & service
Rooms aren’t renovated to be more modern like the beds, sofa & bathroom so it wouldn’t be my first option but a safe option because it was still decent amenities & offered high levels of convenience to a top golf, sports center & the beach too.
Stayed 1 night in Apr 2024

4/10 Poor

Charmin

Liked: Property conditions & facilities
Had to change out of original room due to bug cockroaches in the room. Second room notice when ready to leave dicovoa dirty men’s sock on the floor under the bed skirt and carpet looked as if it hadn’t been vacuumed. I traveled 3 hrs so I basically dealt with it.
Stayed 2 nights in Apr 2024

10/10 Excellent

Chris

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

6/10 Okay

Shawn

Disliked: Cleanliness, property conditions & facilities
Area around property was terrible. Staff were decent. Restaurant closed on a Saturday night.
Stayed 2 nights in Apr 2024

10/10 Excellent

Brian

Liked: Cleanliness, staff & service, property conditions & facilities
It was an overall perfect stay.
Stayed 1 night in Mar 2024
Response from Chanel on Apr 9, 2024
Thank you so much for taking the time to complete this review. I am more than happy that you enjoyed your stay. I hope you choose to stay with us again. Thanks!

6/10 Okay

Alberto

Traveled with family and small children
None, need to have free breakfast
Stayed 1 night in Mar 2024

10/10 Excellent

Al

Liked: Cleanliness
Greatest
Stayed 1 night in Mar 2024
Response from Chanel on Apr 9, 2024
Thank you so much for taking the time to complete this review. I am more than happy that you enjoyed your stay. I hope you choose to stay with us again. Thanks!

10/10 Excellent

Crystal

Stayed 1 night in Mar 2024

4/10 Poor

Anthony

Traveled with partner
Disliked: Property conditions & facilities
Had problems checking in and room was not kept
Stayed 4 nights in Mar 2024

8/10 Good

Christopher

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff. Nice rooms and amenities.
Stayed 2 nights in Mar 2024

2/10 Terrible

LATISHA

Business traveler
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
the property needs some serious maintenance. My room wouldn’t work and I had to call maintenance every time I had to enter my room. The water in the bathtub seems to have drainage issues- the water would sit for hours. I ended up going to someone else’s room that I knew to shower. I was in town for a nationals with my team. I am the coach and would stay out for hours and to come back from a 16hour day and not only could go into my room but not have a relaxing shower was soooo frustrating and emotionally stressing
Stayed 2 nights in Mar 2024

10/10 Excellent

Kristen

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyed out stay. Clean room, good staff, good location

8/10 Good

Edward

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good overnight stay
Quiet and comfortable hotel. Shopping and food options a short drive. Staff friendly.
Stayed 2 nights in Feb 2024

10/10 Excellent

Keith

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024

6/10 Okay

Verified traveler

Disliked: Staff & service, property conditions & facilities
The key got stock on the door so I waited to get a service for over 30 minutes in the hallway, but no staff came. Then they told us they would just move us to another room on the first floor. There was no refrigerator in the room to store our food and drinks. I expected better from Marriot affiliated hotels. This was an old building. The couch was old and sagging.
Stayed 1 night in Feb 2024

10/10 Excellent

michael, MECHANICSVILLE

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Marriot is always my first choice. Clean rooms and nice facilties. The only shortcoming was that the TV was to the side of the bed instead of the foot so we had to lay one one side to watch it
Stayed 1 night in Jan 2024

8/10 Good

Schnavia

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024

6/10 Okay

Verified traveler

Liked: Room comfort
Hmmm....decent, but Marriot can do better
This was my 3rd time staying here but my 1st time disappointed. The very 1st thing I noticed was a weird bug on the wall (no clue what it was but it had 50 or more long legs) that moved super fast when I started throwing stuff at it. I also found like 3 ants during my stay. In the hotel's defense, this was a 1st floor room and there was mulch right outside the sliding door. Needless to say, that was my 1st and last time on the 1st floor. I still like the hotel because it's really close to the freeway and the price wasn't too bad. There's Starbucks coffee which hit the spot, and the staff is very friendly. I also like that the outside doors are numbered so you can park close to your room. There's potential here if management pay closer attention to details. Not going to list the details, but they matter and I noticed.
Stayed 2 nights in Dec 2023

10/10 Excellent

Tia

Liked: Cleanliness, staff & service, property conditions & facilities
Loved it
Stayed 3 nights in Nov 2023
Response from Jen on Nov 7, 2023
Thank you so much for sharing. We are so happy to hear that you had a great stay with us!

10/10 Excellent

Rynne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Jen on Oct 26, 2023
Rynn- Thank you so much for sharing. We are so happy to hear that you had a great stay with us.

6/10 Okay

Dave

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Hotel room was fine, but I can’t get my deposit for incidentals refunded. I contacted the hotel and was told it would be refunded by a particular date. As of that date, no refund.
Stayed 1 night in Sep 2023
Response from Jen on Oct 12, 2023
Dave- as explained earlier, this was an authorization and not a hard charge to your card. If you are looking for a refund to be issued to your credit card, you will not see that as we never charged you. You would see a pending authorization & eventually it is no longer pending. If you still see that on your account after 7 business days past check out, please contact the hotel directly and we will be happy to assist with contacting your bank with you.

10/10 Excellent

Lattice

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Decor of hotel. Room was clean and had balcony.
Stayed 2 nights in Sep 2023
Response from Jen on Oct 12, 2023
Thank you so much for sharing. We have high standards of cleanliness and are so happy to hear that we have met your expectations!

8/10 Good

Dawn

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023

8/10 Good

Brian

Liked: Cleanliness, staff & service
Stayed 1 night in Sep 2023

8/10 Good

Sally

Traveled with family
Liked: Cleanliness, staff & service
The hotel was easy to find. Our room was comfortable but the hairdryer was covered in old dried hair product and hair. The property needs revitalizing!!
Stayed 1 night in Sep 2023
Response from Jen on Sep 21, 2023
Thank you so much for sharing. We are pleased to hear that your stay was comfortable! I do apologize for the hairdryer and ask that you contact the property so that we can get that changed out as soon as possible.

8/10 Good

Frances

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Plenty of parking and close to the interstate.
Stayed 1 night in Sep 2023
Response from Jen on Sep 20, 2023
We are always pleased when our central location works out so well for our guests! Thank you so much for your review and we look forward to having you as our guest the next time your travels bring you to the Southern VA area.

8/10 Good

Dadrie

Stayed 1 night in Sep 2023

6/10 Okay

Marline

Stayed 4 nights in Sep 2023

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
My #1 choice
This is my 2nd time staying here and I'm still loving it. Conveniently located, great rooms, excellent custome service, and friendly staff.
Stayed 3 nights in Sep 2023
Response from Jen on Sep 14, 2023
Wow! What a fabulous review! It is our pleasure to serve you and we appreciate the love! I will be sure to share with the staff your awesome review. Please don't hesitate to let us know when you will be traveling back into the area!

8/10 Good

Darshell

Liked: Cleanliness, staff & service
Stayed 2 nights in Sep 2023

2/10 Terrible

Verified traveler

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities
No thank you
Once again the stay at the Courtyard Marriott was not pleasant. The hotel was old, and hot. The bistro was less than inviting, costly and not very clean. We have learned our lesson. No more stays at Marriott.
Stayed 5 nights in Sep 2023
Response from Jen on Sep 14, 2023
As we pride ourselves on delivering a memorable hotel experience during your travels, we have unfortunately fallen short of our goal during your recent stay. Please accept our sincere apologies for the inconveniences you have experienced with the bistro. If you would care to share specific details, please contact us at the hotel directly.

6/10 Okay

Verified traveler

Traveled with family
Liked: Staff & service, property conditions & facilities, room comfort
Trip to VA Beach
My only issue was the tub didn’t drain causing water to fill the tub while showering. It is in a great location 15 mins from the beach.
Stayed 2 nights in Sep 2023
Response from Jen on Sep 11, 2023
Thank you for choosing to stay with us at the Courtyard Virginia Beach/Norfolk during your beach get away. While we are happy to hear when our central location works out so perfectly for a guest's visit, we do offer our apologies for the issue you experienced with your tub.

10/10 Excellent

Shawn

Stayed 1 night in Sep 2023

8/10 Good

James

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2023

4/10 Poor

joel

Traveled with family
Disliked: Staff & service, property conditions & facilities
Stayed 5 nights in Aug 2023
Response from JT on Aug 29, 2023
It sounds as if things didn't go the way they should have. For that, I am truly sorry.

10/10 Excellent

Scotty

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Sydney was great at check in. One of the fastest and easiest check ins ever! Cathy at the Bistro was awesome! Very friendly and personable. Room was nice and clean. AC works nicely was able to make room cold. Shower was a little confusing but water was no e and hot. Bed very comfortable. Slept great
Stayed 1 night in Aug 2023
Response from JT on Aug 29, 2023
What a fantastic review! Thank you so much for sharing and especially for the staff shout out. These two ladies are amazing people and we truly appreciate the recognition.

10/10 Excellent

LUIS

Stayed 1 night in Aug 2023

8/10 Good

Soe Soe

Carpets are looks not clean
Stayed 1 night in Aug 2023

6/10 Okay

Don

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Disappointing noisy next to interstate bed had wet spot in the middle person for bistro was a no show expected more received less
Stayed 1 night in Aug 2023
Response from JT on Aug 27, 2023
Thank you for sharing your recent experience with us. I can understand your frustration of needing a restful night and not getting any due to having a room facing the highway. I'd like to personally extend my apologies for any noise disturbances caused by outside elements. We want all our guests to have a great stay. It sounds as if we dropped the ball on you. For that, I am truly sorry.

8/10 Good

Evelyne

Liked: Staff & service, property conditions & facilities
Stayed 4 nights in Aug 2023

8/10 Good

Eileen, Concord

Business traveler
Liked: Cleanliness
Good geographical location. Somewhat dirty and very noisy. Will stay somewhere else the next time.
Stayed 3 nights in Aug 2023
Response from JT on Aug 24, 2023
While we are happy to hear that our central location worked out for you, we do apologize for any noise or cleanliness issues you encountered during your stay.

10/10 Excellent

Wayne

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cleaned and host was nice and it was in quiet area
Stayed 1 night in Aug 2023
Response from jt on Aug 17, 2023
Thank you so much for sharing your experience. We are pleased to hear that you had a good stay with us.

8/10 Good

nafan

Liked: Cleanliness, staff & service, property conditions & facilities
The swimming pool
Stayed 3 nights in Aug 2023
Response from Jen on Aug 17, 2023
Thank you so much for sharing. We are happy to hear that you enjoyed your time at our pool. It is nice to take a long dip after being in this heat wave for the couple weeks!

10/10 Excellent

Keith

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2023
Response from Jen on Aug 14, 2023
Thank you so much for sharing, we are pleased to hear that you enjoyed your stay with us!

8/10 Good

Patricia

Stayed 1 night in Aug 2023