"I have never had any problems with hotels through hotel.com. I've Owner is very rude, accused my daughter of taking something small from the room. Yet, we have never even took a roll of extra toilet paper anyplace that we have ever stayed. I offered to look for it when I got home since its mothers day and was in the middle of a family gathering. She then told me to bring it back " right now" very aggressively. Too expensive for this kind of unprofessional drama. Not to mention the area is close...