Everything about this property was wonderful. The staff was super hospitable and accommodating.
Karamjit
2024 年 5 月入住 4 晚
8/10 还可以
VANESSA
与配偶出行
2024 年 5 月 6 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Amazing service - every single person that works there is absolutely wonderful. My only complaint is the breakfast pricing....its a little over the top. Pool room was comfortable. It could be noisy if people are partying by the pool so keep that in mind.
VANESSA
2024 年 4 月入住 2 晚
10/10 超赞
Cleary
团体旅客
2024 年 5 月 5 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
We absolutely LOVED our stay! We wanted to stay in the “hotel zone” and could walk to all of Tulum’s best beach clubs and restaurants. Room was stunning and we are pretty picky. Spacious, luxurious, AC worked perfectly (which can be rare in Tulum). There was hardly any seaweed on the beach and the water was crystal clear blue (went beginning of May). Staff was super friendly. Great value
Cleary
2024 年 5 月入住 1 晚
10/10 超赞
Gianna
与配偶出行
2024 年 5 月 5 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Lula was an incredible hotel. Excellent staff all around. Food options are very good. Felt very secure and was a very quiet and intimate hotel. Would highly recommend staying.
Gianna
2024 年 4 月入住 4 晚
10/10 超赞
Franziska
与配偶出行
2024 年 4 月 20 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Sehr schön. Perfekte Lage - ruhig und super schöner Strand. Personal extrem freundlich. Sehr entspannt.
Franziska
2024 年 4 月入住 6 晚
8/10 还可以
Magalys
与家人出行
2024 年 4 月 1 日
满意:清洁度、服务设施、住宿条件和设施
The hotel is beautiful. The location is amazing!! Food & drinks were great. The staff definitely needs more training. There is a tremendous lack of communication. They continuously forgot to reserve our beach beds, yet would quickly resolve issues for those from outside of the hotel that are willing to pay for each bed. As guest we are given the right to reserve spots on the beach. At Lula’s kitchen and beach staff, there is a lacking sensation of welcoming energy. We weren’t greeted in the mornings. Everything was great aside from restaurant and beach staff. The hotel receptionists were very kind and well spoken. The ac broke one night and they quickly came over to fix it. Hopefully with some time they will improve!
Magalys
2024 年 3 月入住 4 晚
10/10 超赞
Angjela
与配偶出行
2024 年 3 月 30 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
The hotel was amazing, i liked the overall atmosphere. The beach was cleaned and plenty of lounge space for everyone. The concierge very friendly and always available, they helped us set up taxis and other transportation/tour options.
Angjela
2024 年 3 月入住 7 晚
10/10 超赞
cyrille
与家人出行, 团体旅客
2024 年 3 月 4 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Très bel hôtel confortable et de petite taille, les chambres côté mer sont superbe et la proximité immédiate de la mer est remarquable.
L’autre côté est moins sympa: à vous de choisir .
cyrille
2024 年 2 月入住 5 晚
10/10 超赞
CESAR L
团体旅客
2024 年 2 月 10 日
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Mejor opción!
La mejor opcion! Servicio inigualable!
Gracias a Allegra y Aranza!!!!