评分基于 139 条真实点评
4.7 客房清洁度
4.6 服务和员工
4.6 客房舒适度
4.6 酒店条件
Expedia 亿客行 真实点评
用户：真实旅客
发布日期：2024年5月11日 发布在：Expedia
Beautiful hotel. Loved my stay.
酒店管理层的评论
2024年5月13日，回复：酒店管理层 Jorge Gutierrez. GM
dear Najla,Thanks for your comment, we are happy that we met your expectations and look forward to see you again in the near future.Sincerely,
用户：真实旅客
发布日期：2024年5月4日 发布在：Expedia
Amazing retreat
酒店管理层的评论
2024年5月6日，回复：酒店管理层 Jorge Gutierrez. GM
Dear Todd,Thanks for your comment, we are so happy to learn that we met your expectations.On behalf of the entire team we truly hope to have the opportunity to see you again in the near future.Sincerely,
用户：真实旅客
发布日期：2024年4月25日 发布在：Expedia
This hotel property is gorgeous, with 2 open-air buildings, lush greenery and a beautiful ground floor pool with a swim up bar. The staff is extra helpful and I appreciated the welcoming ceremony upon arrival. However, the area isn’t the safest (compared to the previous hotel I stayed at about 10-15 mins away) because my kids and I were advised to “be back before dark” when we walked to nearby Carls Jr. for dinner one evening. Also my iPad was pickpocketed from my bag while waiting for the tour van to arrive at a nearby supermarket.
There were other things within the hotel itself that were less than satisfactory — there were two cockroaches (I think they were cockroaches in my room), one in the shower and one on the floor (only got a pic of the one on the floor). Also there were a lot of leaves in the pool as if it wasn’t cleaned often.
Other than that, everyone at the hotel is extremely nice. The food is amazing! (But expensive) Beware of the “resort fees”—something I didn’t see or wasn’t clearly mentioned when booking on Expedia.
酒店管理层的评论
2024年4月30日，回复：酒店管理层 Jorge Gutierrez. GM
Dear T,We appreciate the time you took to share your recent experience at our property.Your candid comment is very helpful for us and we have taken immediate actions with the room cleanliness to avoid these type of situations with other guests.Is disheartening to learn that you had an unfortunate oversight with the safety in the surroundings, is not normal that those occurr, however we understand and have expressed your comment with the hotel association so they can share with the city. On behalf of the Aluna family we truly hope to have the opportunity to serve you again in the near future.Sincerely,
用户：真实旅客
发布日期：2024年4月15日 发布在：Expedia
The hotel was really nice and quiet. The rooms are a nice size and bed was comfortable. Love the shower. Had a king bed with balcony which was nice. Tulum is still doing a lot of construction and the area is within a walking distance to food, store and restaurant about a 10-15 minute or you can ride the bike.
酒店管理层的评论
2024年4月15日，回复：酒店管理层 Jorge Gutierrez. GM
Dear Sabrina,Indeed we are in a very convenient location, steps from the main access to the beach and town areas, while providing seclusion for our guests on a tropical and lush environment and happy to learn that you has a pleasant stay with us.We look gorward to serve you again in the near future.
用户：真实旅客
发布日期：2024年4月14日 发布在：Expedia
Our stay at Kimpron Aluna was just perfect for our little family. Modern, clean, cute, super friendly staff especially the General Manager Jorge and centrally located for getting to the town center, beaches and local sightseeing. If you don’t need the beach and are travelling with kids this is highly recommended!
酒店管理层的评论
2024年4月15日，回复：酒店管理层 Jorge Gutierrez. GM
Dear Karen,Was a pleasure meeting you and your lovely family, on behalf of the entire team we thank you for choosing us and, we are so happy that we met your expectations. We truly hope to see you back again very soon. Sincerely,
用户：真实旅客 来自：San Diego
发布日期：2024年4月8日 发布在：Expedia
酒店管理层的评论
2024年4月10日，回复：酒店管理层 Jorge Gutierrez. GM
Dear Jason,Thank you for sharing your recent experience with us recently. We hope to have the opportunity to serve you again when your travels bring you down to Tulum again. Sincerely,
用户：真实旅客
发布日期：2024年4月5日 发布在：Expedia
酒店管理层的评论
2024年4月8日，回复：酒店管理层 Jorge Gutierrez. GM
Dear Hillary,Thank you for sharing your recent experience at our property.Should you have any feedback or want to share how we could improve our services please feel free to reach out at any time.Sincerely,
用户：真实旅客 来自：Iztapalapa
发布日期：2024年4月2日 发布在：Expedia
Mi familia y yo la pasamos muy bien! El hotel y las habitaciones son muy modernas y bonitas, la arquitectura me gustó y se siente una atmósfera agradable en medio de la selva de Tulum.
Del hotel puedes llegar fácilmente en bici a la zona de playa, restaurantes y/o centro, en el hotel te las rentan gratis. Recomiendo andar en bici por que caminando si está retirado, con el sol está difícil y los taxis son muy caros, evítenlos.
El personal del hotel muy atento igual, la pasamos muy bien!
酒店管理层的评论
2024年4月3日，回复：酒店管理层 Jorge Gutierrez. GM
Estimado Aldo,Gracias por compartir tus comentarios de su ultima visita a Tulum. Como lo mencionas, la propiedad tiene una ubicación privilegiada cerca de los puntos de interes mas importantes de Tulum.
用户：真实旅客 来自：Northville
发布日期：2024年4月2日 发布在：Expedia
Fantastic and relaxing experience! Staff are super attentive and friendly.
酒店管理层的评论
2024年4月3日，回复：酒店管理层 Jorge Gutierrez. GM
Narendra,Thank you for choosing our property during your visit to Tulum, we are happy to learn that we met your expectations and would love to have you back in the near future.Sincerely,
用户：真实旅客
发布日期：2024年3月28日 发布在：Expedia
The staff was amazing
酒店管理层的评论
2024年3月28日，回复：酒店管理层 Jorge Gutierrez. GM
Thanks for your comment, your comment was shared with the team. Looking forward to see you back soon.
