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The hotel was located on a quiet street with around 15 minutes walk to Tokyo Station. There was a 7-11 and some small restaurants nearby and will need 10-15 min walk for supermarket or more choices of foods. We have a twin room and the room was spacious but no view. The Wifi was poor and I have to use my own data plan inside the room.
Kenneth Kin Hung
Stayed 1 night in Mar 2024
Response from KIM on Apr 25, 2024
Thank you very much for using our hotel.Thank you again for taking the time out of your busy schedule to write a review.All the staff are happy to know that you had a comfortable stay.All of our staff will work hard every day to provide even greater customer satisfaction.We would be happy if you could use us again if you have the opportunity.All of our staff are looking forward to your visit.
6/10 Okay
William
Apr 21, 2024
William
Stayed 6 nights in Apr 2024
Response from KIM on May 12, 2024
Thank you very much for using our hotel.Thank you again for taking the time out of your busy schedule to write a review.All the staff are happy to know that you had a comfortable stay.All of our staff will work hard every day to provide even greater customer satisfaction.We would be happy if you could use us again if you have the opportunity.All of our staff are looking forward to your visit.
Thank you very much for using our hotel.Thank you again for taking the time out of your busy schedule to write a review.All the staff are happy to know that you had a comfortable stay.All of our staff will work hard every day to provide even greater customer satisfaction.We would be happy if you could use us again if you have the opportunity.All of our staff are looking forward to your visit.
4/10 Poor
Edgar
Apr 17, 2024
Edgar
Stayed 1 night in Apr 2024
Response from kim on May 7, 2024
Thank you very much for using our hotel.Thank you again for taking the time out of your busy schedule to write a review.All the staff are happy to know that you had a comfortable stay.All of our staff will work hard every day to provide even greater customer satisfaction.We would be happy if you could use us again if you have the opportunity.All of our staff are looking forward to your visit.
Thank you very much for staying at KOKO Hotel Ginza 1-chome.We would also like to once again thank you for taking the time out of your busy schedule to post in the "Customer Feedback" section.We will continue to work hard to ensure the satisfaction of all our customers.All of our staff are looking forward to using your service again.
Thank you very much for using our hotel.Thank you again for taking the time out of your busy schedule to write a review.All the staff are happy to know that you had a comfortable stay.All of our staff will work hard every day to provide even greater customer satisfaction.We would be happy if you could use us again if you have the opportunity.All of our staff are looking forward to your visit.
Thank you very much for staying at KOKO Hotel Ginza 1-chome.We would also like to once again thank you for taking the time out of your busy schedule to post in the "Customer Feedback" section.We will continue to work hard to ensure the satisfaction of all our customers.All of our staff are looking forward to using your service again.
8/10 Good
Joon Min
Traveled with family
Mar 30, 2024
Liked: Staff & service
Near Tokyo Station
Joon Min
Stayed 2 nights in Feb 2024
Response from kim on Apr 1, 2024
Thank you very much for using our hotel.Thank you again for taking the time out of your busy schedule to write a review.All the staff are happy to know that you had a comfortable stay.All of our staff will work hard every day to provide even greater customer satisfaction.We would be happy if you could use us again if you have the opportunity.All of our staff are looking forward to your visit.
8/10 Good
Marilou, Henderson
Mar 16, 2024
Marilou
Stayed 1 night in Feb 2024
Response from KIM on Apr 1, 2024
Thank you very much for using our hotel.Thank you again for taking the time out of your busy schedule to write a review.All the staff are happy to know that you had a comfortable stay.All of our staff will work hard every day to provide even greater customer satisfaction.We would be happy if you could use us again if you have the opportunity.All of our staff are looking forward to your visit.
the beddings are old including the mattress. it's not comfortable to sleep on them.
Virginia
Stayed 3 nights in Mar 2024
Response from kim on Apr 1, 2024
Thank you for using our hotel.We would also like to thank you for your valuable feedback despite your busy schedule.I would like to express my sincere gratitude once again.We apologize for the inconvenience caused due to the lack of facilities in your room.I sincerely apologize. I am very sorry.Both cleaning staff and front desk staff check the status of each room on a daily basis.We strive to create a space where all our customers can spend their time comfortably.We will continue to work hard in the future, so if we have the opportunity to use you again, pleaseAll of our hotel staff are looking forward to seeing you.
10/10 Excellent
Hanole
Traveled with family and small children, Traveled with partner, Traveled with family
staff and service is great. our room has great space.
Hanole
Stayed 1 night in Mar 2024
Response from KIM on Mar 13, 2024
Thank you very much for using our hotel.Thank you again for taking the time out of your busy schedule to write a review.All the staff are happy to know that you had a comfortable stay.All of our staff will work hard every day to provide even greater customer satisfaction.We would be happy if you could use us again if you have the opportunity.All of our staff are looking forward to your visit.
8/10 Good
giuseppe
Mar 6, 2024
Liked: Cleanliness
Disliked: Property conditions & facilities
Hotel close to underground and shopping area
giuseppe
Stayed 2 nights in Feb 2024
Response from kim on Mar 8, 2024
Thank you very much for staying at KOKO Hotel Ginza 1-chome.We would also like to once again thank you for taking the time out of your busy schedule to post in the "Customer Feedback" section.We will continue to work hard to ensure the satisfaction of all our customers.All of our staff are looking forward to using your service again.
I need to be around Tokyo station very early in the morning and late night for transit. The location is perfect for inter city travellers.
Man Ting
Stayed 1 night in Feb 2024
Response from KIM on Feb 29, 2024
Thank you very much for staying at KOKO Hotel Ginza 1-chome.We would also like to once again thank you for taking the time out of your busy schedule to post in the "Customer Feedback" section.We will continue to work hard to ensure the satisfaction of all our customers.All of our staff are looking forward to using your service again.
Thank you very much for staying at KOKO Hotel Ginza 1-chome.We would also like to once again thank you for taking the time out of your busy schedule to post in the "Customer Feedback" section.We will continue to work hard to ensure the satisfaction of all our customers.All of our staff are looking forward to using your service again.
Thank you for using our hotel.We would also like to thank you for your valuable feedback despite your busy schedule.I would like to express my sincere gratitude once again.We apologize for the inconvenience caused due to the lack of cleaning in your room.I sincerely apologize. I am very sorry.Both cleaning staff and front desk staff check the status of each room on a daily basis.We strive to create a space where all our customers can spend their time comfortably.We will continue to work hard in the future, so if we have the opportunity to use you again, pleaseAll of our hotel staff are looking forward to seeing you.
Inside the room looked dirty and the bathroom had stains
Patrick
Stayed 5 nights in Jan 2024
Response from KIM on Feb 7, 2024
Thank you very much for staying at KOKO Hotel Ginza 1-chome.We would also like to once again thank you for taking the time out of your busy schedule to post in the "Customer Feedback" section.We will continue to work hard to ensure the satisfaction of all our customers.All of our staff are looking forward to using your service again.
Thank you very much for staying at KOKO Hotel Ginza 1-chome.We would also like to once again thank you for taking the time out of your busy schedule to post in the "Customer Feedback" section.We will continue to work hard to ensure the satisfaction of all our customers.All of our staff are looking forward to using your service again.
6/10 Okay
Aaron
Jan 14, 2024
Aaron
Stayed 4 nights in Jan 2024
Response from KIM on Jan 16, 2024
Thank you very much for staying at KOKO Hotel Ginza 1-chome.We would also like to once again thank you for taking the time out of your busy schedule to post in the "Customer Feedback" section.We will continue to work hard to ensure the satisfaction of all our customers.All of our staff are looking forward to using your service again.
Thank you very much for staying at KOKO Hotel Ginza 1-chome.We would also like to once again thank you for taking the time out of your busy schedule to post in the "Customer Feedback" section.We will continue to work hard to ensure the satisfaction of all our customers.All of our staff are looking forward to using your service again.
8/10 Good
Ming Sum
Jan 11, 2024
Liked: Cleanliness, staff & service
Ming Sum
Stayed 3 nights in Jan 2024
Response from KIM on Jan 16, 2024
Thank you very much for staying at KOKO Hotel Ginza 1-chome.We would also like to once again thank you for taking the time out of your busy schedule to post in the "Customer Feedback" section.We will continue to work hard to ensure the satisfaction of all our customers.All of our staff are looking forward to using your service again.
Thank you for using our hotel.We would also like to thank you for your valuable feedback despite your busy schedule.I would like to express my sincere gratitude once again.We apologize for the inconvenience caused due to the lack of facilities in your room.I sincerely apologize. I am very sorry.Both cleaning staff and front desk staff check the status of each room on a daily basis.We strive to create a space where all our customers can spend their time comfortably.We will continue to work hard in the future, so if we have the opportunity to use you again, pleaseAll of our hotel staff are looking forward to seeing you.
Thank you very much for staying at KOKO Hotel Ginza 1-chome.We would also like to once again thank you for taking the time out of your busy schedule to post in the "Customer Feedback" section.We will continue to work hard to ensure the satisfaction of all our customers.All of our staff are looking forward to using your service again.
10/10 Excellent
Pamela
Jan 7, 2024
Pamela
Stayed 9 nights in Dec 2023
Response from KOKOHOTEL Ginza-itchome on Jan 8, 2024
Thank you for choosing KOKOHOTEL Ginza Icchome.We are pleased to receive your high evaluation. We look forward to serving you again.
8/10 Good
Violeta
Traveled with family
Jan 6, 2024
Liked: Staff & service
Disliked: Cleanliness
Kokko Hotel is very centrally located - 10 min each from Ginza and Tokyo station. Excellent base for exploring Tokyo or day trips. They have all amenities, including coin laundry, etc. Holding your luggage for free is available and makes life easier. It is in a bit of “dead” street during evening, but across very useful 7/11.
Disliked: It is a very small room with a small bed for 2, graced by very uncomfortable pillows. The biggest issue of the hotel is cleanliness: they don’t do too much, including in the bathroom area where you find hairs. Room was dusty, visibly. It is a huge hotel with a massive turnover, but they simply should do better.
Violeta
Stayed 6 nights in Dec 2023
Response from KOKOHOTEL Ginza-itchome on Jan 8, 2024
Thank you for choosing KOKOHOTEL Ginza Icchome.We apologize for any inconvenience caused by the cleanliness of the room.We look forward to having you stay with us again.
Thank you very much for staying at KOKO Hotel Ginza 1-chome.We would also like to once again thank you for taking the time out of your busy schedule to post in the "Customer Feedback" section.We will continue to work hard to ensure the satisfaction of all our customers.All of our staff are looking forward to using your service again.
Thank you very much for staying at KOKO Hotel Ginza 1-chome.We would also like to once again thank you for taking the time out of your busy schedule to post in the "Customer Feedback" section.We will continue to work hard to ensure the satisfaction of all our customers.All of our staff are looking forward to using your service again.
Thank you very much for staying at KOKO Hotel Ginza 1-chome.We would also like to once again thank you for taking the time out of your busy schedule to post in the "Customer Feedback" section.We will continue to work hard to ensure the satisfaction of all our customers.All of our staff are looking forward to using your service again.
Thank you very much for staying at KOKO Hotel Ginza 1-chome.We would also like to once again thank you for taking the time out of your busy schedule to post in the "Customer Feedback" section.We will continue to work hard to ensure the satisfaction of all our customers.All of our staff are looking forward to using your service again.
10/10 Excellent
Roberto
Dec 29, 2023
Roberto
Stayed 5 nights in Dec 2023
Response from kim on Dec 31, 2023
Thank you very much for staying at KOKO Hotel Ginza 1-chome.We would also like to once again thank you for taking the time out of your busy schedule to post in the "Customer Feedback" section.We will continue to work hard to ensure the satisfaction of all our customers.All of our staff are looking forward to using your service again.
10/10 Excellent
SEUNGSIK
Dec 29, 2023
SEUNGSIK
Stayed 2 nights in Dec 2023
Response from KIM on Dec 30, 2023
Thank you very much for staying at KOKO Hotel Ginza 1-chome.We would also like to once again thank you for taking the time out of your busy schedule to post in the "Customer Feedback" section.We will continue to work hard to ensure the satisfaction of all our customers.All of our staff are looking forward to using your service again.
Hotel, facility, and staff are all absolutely incredible! The rooms are small, so plan accordingly by measuring the dimensions. This hotel hit everything I was looking for: Clean, safe, location, and affordable.
Additionally, the staff, again, are fantastic!
I would deinfemty stay here again!
Mitchell
Stayed 6 nights in Dec 2023
Response from kim on Dec 30, 2023
Thank you very much for staying at KOKO Hotel Ginza 1-chome.We would also like to once again thank you for taking the time out of your busy schedule to post in the "Customer Feedback" section.We will continue to work hard to ensure the satisfaction of all our customers.All of our staff are looking forward to using your service again.
Thank you very much for using our hotel.Thank you again for taking the time out of your busy schedule to write a review.All the staff are happy to know that you had a comfortable stay.All of our staff will work hard every day to provide even greater customer satisfaction.We would be happy if you could use us again if you have the opportunity.All of our staff are looking forward to your visit.
10/10 Excellent
Logan
Dec 22, 2023
Logan
Stayed 1 night in Dec 2023
Response from kim on Dec 26, 2023
Thank you very much for using our hotel.Thank you again for taking the time out of your busy schedule to write a review.All the staff are happy to know that you had a comfortable stay.All of our staff will work hard every day to provide even greater customer satisfaction.We would be happy if you could use us again if you have the opportunity.All of our staff are looking forward to your visit.
Thank you very much for staying at KOKO Hotel Ginza 1-chome.We would also like to once again thank you for taking the time out of your busy schedule to post in the "Customer Feedback" section.We will continue to work hard to ensure the satisfaction of all our customers.All of our staff are looking forward to using your service again.
8/10 Good
Godofredo
Dec 6, 2023
Godofredo
Stayed 1 night in Dec 2023
Response from KIM on Dec 30, 2023
Thank you very much for staying at KOKO Hotel Ginza 1-chome.We would also like to once again thank you for taking the time out of your busy schedule to post in the "Customer Feedback" section.We will continue to work hard to ensure the satisfaction of all our customers.All of our staff are looking forward to using your service again.
Response from KOKO Hotel Ginza 1-cchome Front Desk on Nov 29, 2023
Thank you very much for visiting our hotel.We are truly honored to receive your kind words about our staff's hospitality.All of us at the hotel will do our best to satisfy our guests again.We look forward to welcoming you back to our hotel.
Location is convenient but the size of the room is a bit too small which if you have 2 people in a room you wouldn’t be able to open your luggage at the same time, you gotta wait for the other person to finish before you can open yours
mikey
Stayed 4 nights in Nov 2023
Response from kim on Dec 1, 2023
Thank you very much for staying at KOKO Hotel Ginza 1-chome.We would also like to once again thank you for taking the time out of your busy schedule to post in the "Customer Feedback" section.We will continue to work hard to ensure the satisfaction of all our customers.All of our staff are looking forward to using your service again.
Hotel is located within Ginza area, walking distance within 10-15 min to Tokyo Station (JR, Airport Bus and etc) and Ginza Station (3 lines). There is a station just 5min walk.
Room size is spacious enough. Bathroom is fully equipped. Mattress and pillow hardness is good.
Convenient shop just opposite of hotel. 5 min walk to Starbuck Reserve. another 3min walk will reach Ginza Main Shopping street.
Chau Min
Stayed 9 nights in Nov 2023
Response from kim on Nov 27, 2023
Thank you very much for staying at KOKO Hotel Ginza 1-chome.We would also like to once again thank you for taking the time out of your busy schedule to post in the "Customer Feedback" section.We will continue to work hard to ensure the satisfaction of all our customers.All of our staff are looking forward to using your service again.
Thank you very much for staying at KOKO Hotel Ginza 1-chome.We would also like to once again thank you for taking the time out of your busy schedule to post in the "Customer Feedback" section.We will continue to work hard to ensure the satisfaction of all our customers.All of our staff are looking forward to using your service again.
Thank you very much for staying at KOKO Hotel Ginza 1-chome.We would also like to once again thank you for taking the time out of your busy schedule to post in the "Customer Feedback" section.We will continue to work hard to ensure the satisfaction of all our customers.All of our staff are looking forward to using your service again.
6/10 Okay
Steven
Nov 17, 2023
Liked: Cleanliness, staff & service
Steven
Stayed 3 nights in Nov 2023
Response from kim on Nov 20, 2023
Thank you very much for staying at KOKO Hotel Ginza 1-chome.We would also like to once again thank you for taking the time out of your busy schedule to post in the "Customer Feedback" section.We will continue to work hard to ensure the satisfaction of all our customers.All of our staff are looking forward to using your service again.
Very conveniently located right in the midst of Ginza. Rooms are also spacious for a hotel in Ginza, we had no issues opening our luggage even with 3 people in a room. Staff were also friendly and efficient with requests, even offering a free upgrade on our last night.
The only miss was that wifi was super spotty in our first few nights.
Valerie
Stayed 1 night in Nov 2023
Response from kim on Nov 15, 2023
Thank you very much for using our hotel.Thank you again for taking the time out of your busy schedule to write a review.All the staff are happy to know that you had a comfortable stay.All of our staff will work hard every day to provide even greater customer satisfaction.We would be happy if you could use us again if you have the opportunity.All of our staff are looking forward to your visit.
Thank you very much for using our hotel.Thank you again for taking the time out of your busy schedule to write a review.All the staff are happy to know that you had a comfortable stay.All of our staff will work hard every day to provide even greater customer satisfaction.We would be happy if you could use us again if you have the opportunity.All of our staff are looking forward to your visit.
10/10 Excellent
Donald
Nov 14, 2023
Donald
Stayed 1 night in Nov 2023
Response from kim on Nov 15, 2023
Thank you very much for using our hotel.Thank you again for taking the time out of your busy schedule to write a review.All the staff are happy to know that you had a comfortable stay.All of our staff will work hard every day to provide even greater customer satisfaction.We would be happy if you could use us again if you have the opportunity.All of our staff are looking forward to your visit.
Amazing customer service and easy check out. The hotel included a large variety of travel essentials which were great. Only downfall was the bathroom which smelled very musty but was clean nonetheless!
Khrysta
Stayed 1 night in Oct 2023
Response from kim on Nov 5, 2023
Thank you very much for staying at KOKO Hotel Ginza 1-chome.We would also like to once again thank you for taking the time out of your busy schedule to post in the "Customer Feedback" section.We will continue to work hard on both the cleaning and customer service aspects, so all of our hotel staff will be looking forward to the opportunity to use you again.
The room I they gave it to me was small but very clean and nice . Don’t even feel that small since I have only 1 luggage.
Qiying
Stayed 4 nights in Oct 2023
Response from kim on Nov 5, 2023
Thank you very much for staying at KOKO Hotel Ginza 1-chome.We would also like to once again thank you for taking the time out of your busy schedule to post in the "Customer Feedback" section.We will continue to work hard to ensure the satisfaction of all our customers.All of our staff are looking forward to using your service again.
My room had dust everywhere when I arrived - plus all night there was a rolling noise through the pipes. I mentioned both to the front desk the next morning. But the front desk staff were great, & the location is very convenient.
Lynnette
Stayed 4 nights in Oct 2023
Response from kim on Nov 8, 2023
Thank you very much for using our hotel.Thank you again for taking the time out of your busy schedule to write a review.All the staff are happy to know that you had a comfortable stay.All of our staff will work hard every day to provide even greater customer satisfaction.We would be happy if you could use us again if you have the opportunity.All of our staff are looking forward to your visit.
Amazing location and great price. Only drawback was the small rooms. We really enjoyed the VIP 12th floor, with free coffee or tea, 24 hrs a day.
Doug
Stayed 3 nights in Oct 2023
Response from kim on Nov 5, 2023
Thank you very much for staying at KOKO Hotel Ginza 1-chome.We would also like to once again thank you for taking the time out of your busy schedule to post in the "Customer Feedback" section.We will continue to work hard to ensure the satisfaction of all our customers.All of our staff are looking forward to using your service again.
8/10 Good
Quach
Business traveler, Traveled with partner
Oct 28, 2023
Liked: Cleanliness, amenities
"Some" staffs are too tired with tourist.
Quach
Stayed 5 nights in Sep 2023
Response from kim on Nov 22, 2023
Thank you very much for staying at KOKO Hotel Ginza 1-chome.We would also like to once again thank you for taking the time out of your busy schedule to post in the "Customer Feedback" section.We will continue to work hard to ensure the satisfaction of all our customers.All of our staff are looking forward to using your service again.