In-room safe, desk, free WiFi, bed sheets

Reviews of KOKO HOTEL Ginza 1chome

2.5 out of 5
KOKO HOTEL Ginza 1chome
1-9-5, Ginza, Chuo-ku, Tokyo, Tokyo

Reviews

8.6

Excellent

Rating 10 - Excellent. 294 out of 579 reviews" "
Rating 8 - Good. 197 out of 579 reviews" "
Rating 6 - Okay. 58 out of 579 reviews" "
Rating 4 - Poor. 23 out of 579 reviews" "
Rating 2 - Terrible. 7 out of 579 reviews" "

8.6/10

Cleanliness

8.6/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Kenneth Kin Hung, Mississauga

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel was located on a quiet street with around 15 minutes walk to Tokyo Station. There was a 7-11 and some small restaurants nearby and will need 10-15 min walk for supermarket or more choices of foods. We have a twin room and the room was spacious but no view. The Wifi was poor and I have to use my own data plan inside the room.
Stayed 1 night in Mar 2024
Response from KIM on Apr 25, 2024
Thank you very much for using our hotel.Thank you again for taking the time out of your busy schedule to write a review.All the staff are happy to know that you had a comfortable stay.All of our staff will work hard every day to provide even greater customer satisfaction.We would be happy if you could use us again if you have the opportunity.All of our staff are looking forward to your visit.

6/10 Okay

William

Stayed 6 nights in Apr 2024
Response from KIM on May 12, 2024
Thank you very much for using our hotel.Thank you again for taking the time out of your busy schedule to write a review.All the staff are happy to know that you had a comfortable stay.All of our staff will work hard every day to provide even greater customer satisfaction.We would be happy if you could use us again if you have the opportunity.All of our staff are looking forward to your visit.

10/10 Excellent

Elizabeth

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy to get everywhere
Stayed 2 nights in Mar 2024
Response from KIM on May 11, 2024
Thank you very much for using our hotel.Thank you again for taking the time out of your busy schedule to write a review.All the staff are happy to know that you had a comfortable stay.All of our staff will work hard every day to provide even greater customer satisfaction.We would be happy if you could use us again if you have the opportunity.All of our staff are looking forward to your visit.

4/10 Poor

Edgar

Stayed 1 night in Apr 2024
Response from kim on May 7, 2024
Thank you very much for using our hotel.Thank you again for taking the time out of your busy schedule to write a review.All the staff are happy to know that you had a comfortable stay.All of our staff will work hard every day to provide even greater customer satisfaction.We would be happy if you could use us again if you have the opportunity.All of our staff are looking forward to your visit.

10/10 Excellent

WARREN

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great Location, center of Ginza Shopping strip
Stayed 5 nights in Apr 2024
Response from kim on Apr 17, 2024
Thank you very much for staying at KOKO Hotel Ginza 1-chome.We would also like to once again thank you for taking the time out of your busy schedule to post in the "Customer Feedback" section.We will continue to work hard to ensure the satisfaction of all our customers.All of our staff are looking forward to using your service again.

8/10 Good

Gwendoline

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from KIM on Apr 11, 2024
Thank you very much for using our hotel.Thank you again for taking the time out of your busy schedule to write a review.All the staff are happy to know that you had a comfortable stay.All of our staff will work hard every day to provide even greater customer satisfaction.We would be happy if you could use us again if you have the opportunity.All of our staff are looking forward to your visit.

10/10 Excellent

MIGUEL

Liked: Cleanliness, staff & service, property conditions & facilities
Yes
Stayed 1 night in Apr 2024
Response from KIM on Apr 9, 2024
Thank you very much for staying at KOKO Hotel Ginza 1-chome.We would also like to once again thank you for taking the time out of your busy schedule to post in the "Customer Feedback" section.We will continue to work hard to ensure the satisfaction of all our customers.All of our staff are looking forward to using your service again.

8/10 Good

Joon Min

Traveled with family
Liked: Staff & service
Near Tokyo Station
Stayed 2 nights in Feb 2024
Response from kim on Apr 1, 2024
Thank you very much for using our hotel.Thank you again for taking the time out of your busy schedule to write a review.All the staff are happy to know that you had a comfortable stay.All of our staff will work hard every day to provide even greater customer satisfaction.We would be happy if you could use us again if you have the opportunity.All of our staff are looking forward to your visit.

8/10 Good

Marilou, Henderson

Stayed 1 night in Feb 2024
Response from KIM on Apr 1, 2024
Thank you very much for using our hotel.Thank you again for taking the time out of your busy schedule to write a review.All the staff are happy to know that you had a comfortable stay.All of our staff will work hard every day to provide even greater customer satisfaction.We would be happy if you could use us again if you have the opportunity.All of our staff are looking forward to your visit.

6/10 Okay

Virginia

Traveled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
the beddings are old including the mattress. it's not comfortable to sleep on them.
Stayed 3 nights in Mar 2024
Response from kim on Apr 1, 2024
Thank you for using our hotel.We would also like to thank you for your valuable feedback despite your busy schedule.I would like to express my sincere gratitude once again.We apologize for the inconvenience caused due to the lack of facilities in your room.I sincerely apologize. I am very sorry.Both cleaning staff and front desk staff check the status of each room on a daily basis.We strive to create a space where all our customers can spend their time comfortably.We will continue to work hard in the future, so if we have the opportunity to use you again, pleaseAll of our hotel staff are looking forward to seeing you.

10/10 Excellent

Hanole

Traveled with family and small children, Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
staff and service is great. our room has great space.
Stayed 1 night in Mar 2024
Response from KIM on Mar 13, 2024
Thank you very much for using our hotel.Thank you again for taking the time out of your busy schedule to write a review.All the staff are happy to know that you had a comfortable stay.All of our staff will work hard every day to provide even greater customer satisfaction.We would be happy if you could use us again if you have the opportunity.All of our staff are looking forward to your visit.

8/10 Good

giuseppe

Liked: Cleanliness
Disliked: Property conditions & facilities
Hotel close to underground and shopping area
Stayed 2 nights in Feb 2024
Response from kim on Mar 8, 2024
Thank you very much for staying at KOKO Hotel Ginza 1-chome.We would also like to once again thank you for taking the time out of your busy schedule to post in the "Customer Feedback" section.We will continue to work hard to ensure the satisfaction of all our customers.All of our staff are looking forward to using your service again.

10/10 Excellent

Man Ting

Liked: Cleanliness, amenities, property conditions & facilities
I need to be around Tokyo station very early in the morning and late night for transit. The location is perfect for inter city travellers.
Stayed 1 night in Feb 2024
Response from KIM on Feb 29, 2024
Thank you very much for staying at KOKO Hotel Ginza 1-chome.We would also like to once again thank you for taking the time out of your busy schedule to post in the "Customer Feedback" section.We will continue to work hard to ensure the satisfaction of all our customers.All of our staff are looking forward to using your service again.

8/10 Good

Raymond

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient to Ginza highlights
Stayed 3 nights in Feb 2024
Response from KIM on Feb 20, 2024
Thank you very much for staying at KOKO Hotel Ginza 1-chome.We would also like to once again thank you for taking the time out of your busy schedule to post in the "Customer Feedback" section.We will continue to work hard to ensure the satisfaction of all our customers.All of our staff are looking forward to using your service again.

6/10 Okay

Jamie

Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
Bathroom was dirty
Stayed 1 night in Feb 2024
Response from KIM on Feb 20, 2024
Thank you for using our hotel.We would also like to thank you for your valuable feedback despite your busy schedule.I would like to express my sincere gratitude once again.We apologize for the inconvenience caused due to the lack of cleaning in your room.I sincerely apologize. I am very sorry.Both cleaning staff and front desk staff check the status of each room on a daily basis.We strive to create a space where all our customers can spend their time comfortably.We will continue to work hard in the future, so if we have the opportunity to use you again, pleaseAll of our hotel staff are looking forward to seeing you.

6/10 Okay

Patrick

Disliked: Cleanliness, property conditions & facilities
Inside the room looked dirty and the bathroom had stains
Stayed 5 nights in Jan 2024
Response from KIM on Feb 7, 2024
Thank you very much for staying at KOKO Hotel Ginza 1-chome.We would also like to once again thank you for taking the time out of your busy schedule to post in the "Customer Feedback" section.We will continue to work hard to ensure the satisfaction of all our customers.All of our staff are looking forward to using your service again.

10/10 Excellent

Dag

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from KIM on Jan 16, 2024
Thank you very much for staying at KOKO Hotel Ginza 1-chome.We would also like to once again thank you for taking the time out of your busy schedule to post in the "Customer Feedback" section.We will continue to work hard to ensure the satisfaction of all our customers.All of our staff are looking forward to using your service again.

6/10 Okay

Aaron

Stayed 4 nights in Jan 2024
Response from KIM on Jan 16, 2024
Thank you very much for staying at KOKO Hotel Ginza 1-chome.We would also like to once again thank you for taking the time out of your busy schedule to post in the "Customer Feedback" section.We will continue to work hard to ensure the satisfaction of all our customers.All of our staff are looking forward to using your service again.

8/10 Good

Michelle

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from KIM on Jan 16, 2024
Thank you very much for staying at KOKO Hotel Ginza 1-chome.We would also like to once again thank you for taking the time out of your busy schedule to post in the "Customer Feedback" section.We will continue to work hard to ensure the satisfaction of all our customers.All of our staff are looking forward to using your service again.

8/10 Good

Ming Sum

Liked: Cleanliness, staff & service
Stayed 3 nights in Jan 2024
Response from KIM on Jan 16, 2024
Thank you very much for staying at KOKO Hotel Ginza 1-chome.We would also like to once again thank you for taking the time out of your busy schedule to post in the "Customer Feedback" section.We will continue to work hard to ensure the satisfaction of all our customers.All of our staff are looking forward to using your service again.

6/10 Okay

Yin

Traveled with family
Liked: Amenities, property conditions & facilities
wifi was terrible
Stayed 7 nights in Jan 2024
Response from KIM on Jan 10, 2024
Thank you for using our hotel.We would also like to thank you for your valuable feedback despite your busy schedule.I would like to express my sincere gratitude once again.We apologize for the inconvenience caused due to the lack of facilities in your room.I sincerely apologize. I am very sorry.Both cleaning staff and front desk staff check the status of each room on a daily basis.We strive to create a space where all our customers can spend their time comfortably.We will continue to work hard in the future, so if we have the opportunity to use you again, pleaseAll of our hotel staff are looking forward to seeing you.

8/10 Good

Ike

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful Koko
We had a wonderful stay in KOKO Hotel.
Stayed 8 nights in Dec 2023
Response from KIM on Jan 10, 2024
Thank you very much for staying at KOKO Hotel Ginza 1-chome.We would also like to once again thank you for taking the time out of your busy schedule to post in the "Customer Feedback" section.We will continue to work hard to ensure the satisfaction of all our customers.All of our staff are looking forward to using your service again.

10/10 Excellent

Pamela

Stayed 9 nights in Dec 2023
Response from KOKOHOTEL Ginza-itchome on Jan 8, 2024
Thank you for choosing KOKOHOTEL Ginza Icchome.We are pleased to receive your high evaluation. We look forward to serving you again.

8/10 Good

Violeta

Traveled with family
Liked: Staff & service
Disliked: Cleanliness
Kokko Hotel is very centrally located - 10 min each from Ginza and Tokyo station. Excellent base for exploring Tokyo or day trips. They have all amenities, including coin laundry, etc. Holding your luggage for free is available and makes life easier. It is in a bit of “dead” street during evening, but across very useful 7/11. Disliked: It is a very small room with a small bed for 2, graced by very uncomfortable pillows. The biggest issue of the hotel is cleanliness: they don’t do too much, including in the bathroom area where you find hairs. Room was dusty, visibly. It is a huge hotel with a massive turnover, but they simply should do better.
Stayed 6 nights in Dec 2023
Response from KOKOHOTEL Ginza-itchome on Jan 8, 2024
Thank you for choosing KOKOHOTEL Ginza Icchome.We apologize for any inconvenience caused by the cleanliness of the room.We look forward to having you stay with us again.

8/10 Good

Shuting, Toronto

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Dec 2023
Response from KOKOHOTEL 긴자잇초메 on Jan 8, 2024
KOKOHOTEL 긴자잇초메를 이용해 주셔서 감사합니다.저희 호텔 숙박에 만족하셨다니 다행입니다.다시 한 번 이용해 주실 것을 기대하겠습니다.

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Dec 2023
Response from kim on Jan 5, 2024
Thank you very much for staying at KOKO Hotel Ginza 1-chome.We would also like to once again thank you for taking the time out of your busy schedule to post in the "Customer Feedback" section.We will continue to work hard to ensure the satisfaction of all our customers.All of our staff are looking forward to using your service again.

8/10 Good

Raymond

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Convenient
Stayed 7 nights in Dec 2023
Response from kim on Jan 5, 2024
Thank you very much for staying at KOKO Hotel Ginza 1-chome.We would also like to once again thank you for taking the time out of your busy schedule to post in the "Customer Feedback" section.We will continue to work hard to ensure the satisfaction of all our customers.All of our staff are looking forward to using your service again.

8/10 Good

Walter

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and good value.
Stayed 6 nights in Dec 2023
Response from kim on Dec 31, 2023
Thank you very much for staying at KOKO Hotel Ginza 1-chome.We would also like to once again thank you for taking the time out of your busy schedule to post in the "Customer Feedback" section.We will continue to work hard to ensure the satisfaction of all our customers.All of our staff are looking forward to using your service again.

4/10 Poor

tony, Durham

Traveled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from kim on Dec 31, 2023
Thank you very much for staying at KOKO Hotel Ginza 1-chome.We would also like to once again thank you for taking the time out of your busy schedule to post in the "Customer Feedback" section.We will continue to work hard to ensure the satisfaction of all our customers.All of our staff are looking forward to using your service again.

10/10 Excellent

Roberto

Stayed 5 nights in Dec 2023
Response from kim on Dec 31, 2023
Thank you very much for staying at KOKO Hotel Ginza 1-chome.We would also like to once again thank you for taking the time out of your busy schedule to post in the "Customer Feedback" section.We will continue to work hard to ensure the satisfaction of all our customers.All of our staff are looking forward to using your service again.

10/10 Excellent

SEUNGSIK

Stayed 2 nights in Dec 2023
Response from KIM on Dec 30, 2023
Thank you very much for staying at KOKO Hotel Ginza 1-chome.We would also like to once again thank you for taking the time out of your busy schedule to post in the "Customer Feedback" section.We will continue to work hard to ensure the satisfaction of all our customers.All of our staff are looking forward to using your service again.

10/10 Excellent

Mitchell

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel, facility, and staff are all absolutely incredible! The rooms are small, so plan accordingly by measuring the dimensions. This hotel hit everything I was looking for: Clean, safe, location, and affordable. Additionally, the staff, again, are fantastic! I would deinfemty stay here again!
Stayed 6 nights in Dec 2023
Response from kim on Dec 30, 2023
Thank you very much for staying at KOKO Hotel Ginza 1-chome.We would also like to once again thank you for taking the time out of your busy schedule to post in the "Customer Feedback" section.We will continue to work hard to ensure the satisfaction of all our customers.All of our staff are looking forward to using your service again.

10/10 Excellent

Bryce

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Dec 2023
Response from kim on Dec 26, 2023
Thank you very much for using our hotel.Thank you again for taking the time out of your busy schedule to write a review.All the staff are happy to know that you had a comfortable stay.All of our staff will work hard every day to provide even greater customer satisfaction.We would be happy if you could use us again if you have the opportunity.All of our staff are looking forward to your visit.

10/10 Excellent

Logan

Stayed 1 night in Dec 2023
Response from kim on Dec 26, 2023
Thank you very much for using our hotel.Thank you again for taking the time out of your busy schedule to write a review.All the staff are happy to know that you had a comfortable stay.All of our staff will work hard every day to provide even greater customer satisfaction.We would be happy if you could use us again if you have the opportunity.All of our staff are looking forward to your visit.

10/10 Excellent

Emilia

Liked: Cleanliness, staff & service, property conditions & facilities
Response from KIM on Feb 7, 2024
Thank you very much for staying at KOKO Hotel Ginza 1-chome.We would also like to once again thank you for taking the time out of your busy schedule to post in the "Customer Feedback" section.We will continue to work hard to ensure the satisfaction of all our customers.All of our staff are looking forward to using your service again.

8/10 Good

Godofredo

Stayed 1 night in Dec 2023
Response from KIM on Dec 30, 2023
Thank you very much for staying at KOKO Hotel Ginza 1-chome.We would also like to once again thank you for taking the time out of your busy schedule to post in the "Customer Feedback" section.We will continue to work hard to ensure the satisfaction of all our customers.All of our staff are looking forward to using your service again.

8/10 Good

MATT

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The front desk staff was welcoming and helpful.
Stayed 1 night in Nov 2023
Response from KOKO Hotel Ginza 1-cchome Front Desk on Nov 29, 2023
Thank you very much for visiting our hotel.We are truly honored to receive your kind words about our staff's hospitality.All of us at the hotel will do our best to satisfy our guests again.We look forward to welcoming you back to our hotel.

8/10 Good

mikey

Traveled with group
Liked: Staff & service, amenities, property conditions & facilities
Location is convenient but the size of the room is a bit too small which if you have 2 people in a room you wouldn’t be able to open your luggage at the same time, you gotta wait for the other person to finish before you can open yours
Stayed 4 nights in Nov 2023
Response from kim on Dec 1, 2023
Thank you very much for staying at KOKO Hotel Ginza 1-chome.We would also like to once again thank you for taking the time out of your busy schedule to post in the "Customer Feedback" section.We will continue to work hard to ensure the satisfaction of all our customers.All of our staff are looking forward to using your service again.

10/10 Excellent

Chau Min

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel is located within Ginza area, walking distance within 10-15 min to Tokyo Station (JR, Airport Bus and etc) and Ginza Station (3 lines). There is a station just 5min walk. Room size is spacious enough. Bathroom is fully equipped. Mattress and pillow hardness is good. Convenient shop just opposite of hotel. 5 min walk to Starbuck Reserve. another 3min walk will reach Ginza Main Shopping street.
Stayed 9 nights in Nov 2023
Response from kim on Nov 27, 2023
Thank you very much for staying at KOKO Hotel Ginza 1-chome.We would also like to once again thank you for taking the time out of your busy schedule to post in the "Customer Feedback" section.We will continue to work hard to ensure the satisfaction of all our customers.All of our staff are looking forward to using your service again.

10/10 Excellent

Yuji

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Nov 2023
Response from kim on Nov 22, 2023
Thank you very much for staying at KOKO Hotel Ginza 1-chome.We would also like to once again thank you for taking the time out of your busy schedule to post in the "Customer Feedback" section.We will continue to work hard to ensure the satisfaction of all our customers.All of our staff are looking forward to using your service again.

10/10 Excellent

Yuji

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from kim on Nov 18, 2023
Thank you very much for staying at KOKO Hotel Ginza 1-chome.We would also like to once again thank you for taking the time out of your busy schedule to post in the "Customer Feedback" section.We will continue to work hard to ensure the satisfaction of all our customers.All of our staff are looking forward to using your service again.

6/10 Okay

Steven

Liked: Cleanliness, staff & service
Stayed 3 nights in Nov 2023
Response from kim on Nov 20, 2023
Thank you very much for staying at KOKO Hotel Ginza 1-chome.We would also like to once again thank you for taking the time out of your busy schedule to post in the "Customer Feedback" section.We will continue to work hard to ensure the satisfaction of all our customers.All of our staff are looking forward to using your service again.

8/10 Good

Valerie

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very conveniently located right in the midst of Ginza. Rooms are also spacious for a hotel in Ginza, we had no issues opening our luggage even with 3 people in a room. Staff were also friendly and efficient with requests, even offering a free upgrade on our last night. The only miss was that wifi was super spotty in our first few nights.
Stayed 1 night in Nov 2023
Response from kim on Nov 15, 2023
Thank you very much for using our hotel.Thank you again for taking the time out of your busy schedule to write a review.All the staff are happy to know that you had a comfortable stay.All of our staff will work hard every day to provide even greater customer satisfaction.We would be happy if you could use us again if you have the opportunity.All of our staff are looking forward to your visit.

10/10 Excellent

Yuji

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location
Great location, great price and good facilities
Stayed 1 night in Nov 2023
Response from kim on Nov 15, 2023
Thank you very much for using our hotel.Thank you again for taking the time out of your busy schedule to write a review.All the staff are happy to know that you had a comfortable stay.All of our staff will work hard every day to provide even greater customer satisfaction.We would be happy if you could use us again if you have the opportunity.All of our staff are looking forward to your visit.

10/10 Excellent

Donald

Stayed 1 night in Nov 2023
Response from kim on Nov 15, 2023
Thank you very much for using our hotel.Thank you again for taking the time out of your busy schedule to write a review.All the staff are happy to know that you had a comfortable stay.All of our staff will work hard every day to provide even greater customer satisfaction.We would be happy if you could use us again if you have the opportunity.All of our staff are looking forward to your visit.

8/10 Good

Khrysta

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing customer service and easy check out. The hotel included a large variety of travel essentials which were great. Only downfall was the bathroom which smelled very musty but was clean nonetheless!
Stayed 1 night in Oct 2023
Response from kim on Nov 5, 2023
Thank you very much for staying at KOKO Hotel Ginza 1-chome.We would also like to once again thank you for taking the time out of your busy schedule to post in the "Customer Feedback" section.We will continue to work hard on both the cleaning and customer service aspects, so all of our hotel staff will be looking forward to the opportunity to use you again.

10/10 Excellent

Qiying

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room I they gave it to me was small but very clean and nice . Don’t even feel that small since I have only 1 luggage.
Stayed 4 nights in Oct 2023
Response from kim on Nov 5, 2023
Thank you very much for staying at KOKO Hotel Ginza 1-chome.We would also like to once again thank you for taking the time out of your busy schedule to post in the "Customer Feedback" section.We will continue to work hard to ensure the satisfaction of all our customers.All of our staff are looking forward to using your service again.

8/10 Good

Lynnette

Traveled with group
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
My room had dust everywhere when I arrived - plus all night there was a rolling noise through the pipes. I mentioned both to the front desk the next morning. But the front desk staff were great, & the location is very convenient.
Stayed 4 nights in Oct 2023
Response from kim on Nov 8, 2023
Thank you very much for using our hotel.Thank you again for taking the time out of your busy schedule to write a review.All the staff are happy to know that you had a comfortable stay.All of our staff will work hard every day to provide even greater customer satisfaction.We would be happy if you could use us again if you have the opportunity.All of our staff are looking forward to your visit.

10/10 Excellent

Doug

Liked: Cleanliness, staff & service, property conditions & facilities
Amazing location and great price. Only drawback was the small rooms. We really enjoyed the VIP 12th floor, with free coffee or tea, 24 hrs a day.
Stayed 3 nights in Oct 2023
Response from kim on Nov 5, 2023
Thank you very much for staying at KOKO Hotel Ginza 1-chome.We would also like to once again thank you for taking the time out of your busy schedule to post in the "Customer Feedback" section.We will continue to work hard to ensure the satisfaction of all our customers.All of our staff are looking forward to using your service again.

8/10 Good

Quach

Business traveler, Traveled with partner
Liked: Cleanliness, amenities
"Some" staffs are too tired with tourist.
Stayed 5 nights in Sep 2023
Response from kim on Nov 22, 2023
Thank you very much for staying at KOKO Hotel Ginza 1-chome.We would also like to once again thank you for taking the time out of your busy schedule to post in the "Customer Feedback" section.We will continue to work hard to ensure the satisfaction of all our customers.All of our staff are looking forward to using your service again.