Lobby

Reviews of Apa Hotel&Resort〈Roppongi Ekihigashi〉

3 out of 5
Apa Hotel&Resort〈Roppongi Ekihigashi〉
3-18-6, Roppongi, Minato-ku, Tokyo, Tokyo

Reviews

8.8

Excellent

Rating 10 - Excellent. 478 out of 802 reviews" "
Rating 8 - Good. 209 out of 802 reviews" "
Rating 6 - Okay. 61 out of 802 reviews" "
Rating 4 - Poor. 30 out of 802 reviews" "
Rating 2 - Terrible. 24 out of 802 reviews" "

9.2/10

Cleanliness

8.8/10

Staff & service

9.0/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Christopher

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
It was close to Don Quixote, which really helped out.
Stayed 2 nights in May 2024

10/10 Excellent

Tristan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 3 nights in May 2024
Response from Reception Kakino on May 15, 2024
Thank you very much for staying at APA Hotel & Resort 〈Roppongi Station East〉.We hope you were satisfied with your stay at our hotel.We look forward to welcoming you again.

8/10 Good

Joshua

Liked: Cleanliness, property conditions & facilities
Stayed 9 nights in May 2024
Response from Reception KakinoRe on May 15, 2024
Thank you very much for staying at APA Hotel & Resort 〈Roppongi EkiHigashi〉.We are glad to hear that you had a pleasant stay at our hotel.We look forward to welcoming you again.

10/10 Excellent

Micah

Liked: Cleanliness, staff & service, property conditions & facilities
Location was very convenient
Stayed 12 nights in May 2024
Response from Front Shibata on May 14, 2024
Thank you very much for staying at APA Hotel & Resort Roppongi Ekihigashi.As you mentioned, our hotel is located near three train stations, making it an ideal location for sightseeing in Tokyo.We hope you will visit us again when you are in the area.

10/10 Excellent

ALEX

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Front Shibata on May 14, 2024
Thank you very much for staying at APA Hotel & Resort Roppongi Ekihigashi.We are very happy to hear that you were satisfied with your stay at our hotel.We hope you will visit us again when you are in the area.

10/10 Excellent

Cecil K Neville

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Reception ONO on May 13, 2024
Thank you for sharing your review with us.We are glad to hear that you have enjoyed staying with us.Our warm hospitality awaits your return sometime soon.

10/10 Excellent

Jiung

Liked: Staff & service, property conditions & facilities
Clean
Stayed 4 nights in May 2024
Response from Receptionist/ Kato on May 11, 2024
Thank you for choosing APA Hotel & Resort Roppongi Station East. We are glad you were satisfied with your stay. We look forward to welcoming you back to our hotel again.

10/10 Excellent

Leslie S

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Reception Kakino on May 10, 2024
Thank you very much for staying at APA Hotel & Resort 〈Roppongi EkiHigashi〉.We are glad to hear that you had a pleasant stay at our hotel.We look forward to welcoming you again.

10/10 Excellent

Erik

Liked: Cleanliness, staff & service, property conditions & facilities
There are many things to
Stayed 19 nights in Apr 2024
Response from Reception Kakino on May 10, 2024
Thank you for staying at APA Hotel & Resort 〈Roppongi EkiHigashi〉.We hope you enjoyed your stay with us.We sincerely look forward to welcoming you again.

8/10 Good

Tay

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and convenient area
Stayed 2 nights in May 2024
Response from Receptionist Yamamoto on May 6, 2024
Thank you for staying with us this time.We hope you enjoyed your stay and hope to see you again. Thank you for sharing your feedback with us this time.Best regards,Front Desk

10/10 Excellent

rosalyn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like the location of this hotel. It's quiet but it's very convenient. Roponggi station is very close by. There are decent places to eat as well. I love walking so I was able to get to Tokyo Tower and the shrines fairly easily. I didn't have time to go to Museums because all of them require reservations. But they are all walking distance. Room is straight forward. They provide everything including shaver and comb. If I have anything to complain about, it will be the coffee. Very nice staff and hotel is very accommodating. Thank you for providing me a refund for the missed check in.
Stayed 4 nights in May 2024
Response from Receptionist/ Yamamoto on May 6, 2024
Thank you for staying with us this time.We are glad to hear that you had a good time during your stay and our staff were helpful to you.We will keep doing our best to improve our service and we hope to see you again.Thank you for sharing your feedback with us.Best regards,Front Desk

4/10 Poor

Chengpu

Disliked: Staff & service
Stayed the hotel before. The service is not as good as before. The trainees are not that friendly and polite.
Stayed 1 night in Apr 2024
Response from Reception Kakino on May 3, 2024
Thank you very much for staying at APA Hotel & Resort 〈Roppongi EkiHigashi〉.We are sorry that we could not meet your expectations, even though you had stayed with us in the past and chose our hotel again.We will take your comments seriously and make improvements.Thank you very much for your valuable feedback.

4/10 Poor

Chengpu

Disliked: Staff & service, property conditions & facilities
Reasonable price
Stayed 1 night in Apr 2024
Response from Reception Kakino on Apr 30, 2024
Thank you very much for staying at APA Hotel & Resort 〈Roppongi EkiHigashi〉.We hope you enjoyed your stay at our hotel.We look forward to welcoming you again.

8/10 Good

joseph

Location and very clean hotel
Stayed 2 nights in Apr 2024
Response from Receptionist/ Kankauri on Apr 29, 2024
Thank you very much for staying at APA Hotel & Resort Roppongi Station East. Encouraged by your positive feedback, all of us at APA Hotel & Resort Roppongi Ekigashi will continue to make every effort to further improve our services. Thank you very much for taking time out of your precious time to write us.

10/10 Excellent

Reza, Regina

Liked: Cleanliness, staff & service, property conditions & facilities
It was great
Stayed 2 nights in Apr 2024
Response from Receptionist/ Kanakuri on Apr 29, 2024
Thank you very much for staying at APA Hotel & Resort Roppongi Station East. Encouraged by your positive feedback, all of us at APA Hotel & Resort Roppongi Ekigashi will continue to make every effort to further improve our services. Thank you very much for taking time out of your precious time to write us.

10/10 Excellent

Claire

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I would definitely stay at this hotel again.
Stayed 2 nights in Apr 2024
Response from Front Iha on Apr 28, 2024
Thank you for choosing APA Hotel & Resort Roppongi Station East. We hope you had a good time relaxing during your stay. We will continue to strive to improve our services so that you will want to return to our hotel in the future. We hope you will visit our hotel again when you come back to the neighborhood.Receptionist Iha

10/10 Excellent

Claire

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I would definetly stay at this hotel again
Stayed 1 night in Apr 2024
Response from Front Iha on Apr 28, 2024
Thank you for choosing APA Hotel & Resort Roppongi Station East. We hope you had a good time relaxing during your stay. We will continue to strive to improve our services so that you will want to return to our hotel in the future. We hope you will visit our hotel again when you come back to the neighborhood.Receptionist Iha

10/10 Excellent

Noelle

Liked: Staff & service, property conditions & facilities
Loved the location, and the in-house onsen available. Also has laundry facilities to wash your clothes. Easy to use, and very comfy beds. Would recommend.
Stayed 5 nights in Apr 2024
Response from Reception Kakino on Apr 27, 2024
Thank you very much for staying at APA Hotel & Resort 〈Roppongi EkiHigashi〉.We have a large public bath on the 18th floor of our hotel, which can be used by our guests as many times as they wish during business hours.We are glad to hear that you liked our large bath.We hope you will visit us again when you come to Roppongi. We look forward to welcoming you to our hotel.

10/10 Excellent

Megan, Caldwell

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay if you want to be central to lots of bars and restaurants. Hotel was so clean and the staff were wonderful.
Stayed 3 nights in Apr 2024
Response from Reception KAKINO on Apr 27, 2024
Thank you very much for staying at APA Hotel & Resort 〈Roppongi EkiHigashi〉.As you mentioned, our hotel is located within walking distance from Roppongi Station, and it is easy to access restaurants, bars, and other eateries.We are happy to hear that you enjoyed your stay at our hotel.We look forward to welcoming you again.

10/10 Excellent

Rajkumar, OKINAWA

Great hotel. Perfect business hotel. Love it. Location is amazing
Stayed 1 night in Apr 2024
Response from Receptionist Kato on Apr 25, 2024
Thank you for choosing APA Hotel & Resort Roppongi Station East. We are glad you were satisfied with your stay. We will continue to improve our services to satisfy our guests. Thank you for your review. We look forward to welcoming you again.

10/10 Excellent

hayat

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location is very good Food is not
Stayed 4 nights in Apr 2024
Response from Receptionist Kato on Apr 25, 2024
Thank you for choosing APA Hotel & Resort Roppongi Station East. We are glad you were satisfied with your stay. We will continue to improve our services to satisfy our guests. We hope you will visit us again when you are in the neighborhood. We look forward to welcoming you again.

8/10 Good

Michael, Aldinga Beach

Liked: Cleanliness, amenities, property conditions & facilities
Comfortable enough stay, but i found the staff quite rude in a western way, not very Japanese compared to other places i have stayed. This could be because they push you to self servicing options rather than assisting you themselves. Onsen was nice but no towels provided in the facility which was strange!
Stayed 1 night in Apr 2024
Response from Front desk Kato on Apr 23, 2024
Thank you very much for choosing APA Hotel & Resort Roppongi Station East. We apologize for any inconvenience caused by our staff. We will strive to improve our services to make your stay more comfortable in the future. Thank you for your review.

8/10 Good

jiitsu, honolulu

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from フロント 柿野 on Apr 20, 2024
この度はアパホテル&リゾート〈六本木駅東〉にご宿泊いただきまして誠にありがとうございます。今後もお客様に安心してご滞在いただけるホテルづくりに努めてまいります。この度は貴重なお時間を割いてのご投稿ありがとうございました。

10/10 Excellent

Charonne

Liked: Cleanliness, staff & service, property conditions & facilities
Wonderful hotel. I’m so happy I chose this hotel.
Stayed 6 nights in Apr 2024
Response from Reception KakinoR on Apr 18, 2024
Thank you very much for staying at APA Hotel & Resort 〈Roppongi EkiHigashi〉.We are glad to hear that you were satisfied with your stay at our hotel.We look forward to having you stay with us again the next time you are in Roppongi. We look forward to welcoming you again.

10/10 Excellent

kevin

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 1 night in Apr 2024
Response from Front Desk Kanakuri on Apr 24, 2024
Thank you very much for choosing APA Hotel & Resort Roppongi Station East. We are glad to hear that you were satisfied with your stay.We look forward to welcoming you back to our hotel.

8/10 Good

Curt

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property offered many attractive amenities, including laundromat, spa, and pool.
Stayed 6 nights in Apr 2024
Response from Reception Kakino on Apr 15, 2024
Thank you very much for staying at APA Hotel & Resort 〈Roppongi Eki Higashi〉.As you mentioned, our hotel has a large public bath, coin-operated laundry, and a swimming pool in the summer.We hope you were satisfied with your stay at our hotel.We look forward to welcoming you again.

8/10 Good

Michele

Traveled with partner
There weren’t many late night places to eat but the neighborhood was clean and safe
Stayed 1 night in Apr 2024
Response from Front desk Nogomi on Apr 14, 2024
Thank you very much for staying at APA Hotel & Resort Roppongi Eki Higashi.The hotel is located in a busy downtown area with many restaurants. We also have a map of the surrounding area, so please use it if you are in the area.

6/10 Okay

Patrick

Stayed 2 nights in Apr 2024
Response from Receptionist Shibata on Apr 13, 2024
Thank you very much for staying at APA Hotel & Resort Roppongi Ekihigashi.Thank you again for your review.We hope you will visit us again when you are in the area.We look forward to serving you again.

10/10 Excellent

bernard

Liked: Amenities
Great location near public transportation. Lots of dining choices around the area
Stayed 7 nights in Apr 2024
Response from Receptionist/ Yahagi on Apr 12, 2024
Thank you very much for staying at APA Hotel & Resort Roppongi Ekihigashi. We are pleased to hear your compliments about our location. We hope you enjoyed your stay at our nearby dining facilities as well. Thank you for taking time out of your busy schedule to write a review of our hotel.

10/10 Excellent

Valentin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel in a very nice area, very convenient to the metro. I will be happy to visit again.
Stayed 6 nights in Apr 2024
Response from Receptionist/ Yahagi on Apr 12, 2024
Thank you very much for staying at APA Hotel & Resort Roppongi Ekihigashi. We are pleased to hear your compliments about our location. Please stop by again when you are in the neighborhood. Thank you for taking time out of your busy schedule to write a review of our hotel.

10/10 Excellent

Jie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean, friendly staff
Stayed 3 nights in Apr 2024
Response from Reception Kato on Apr 11, 2024
Thank you for choosing APA Hotel & Resort Roppongi Station East. We are glad to hear that you were satisfied with your stay. We are very pleased to receive your compliments on our staff's service. We will continue to make efforts to improve our services to satisfy our guests. We look forward to welcoming you again.

10/10 Excellent

Marcel

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great central location near some nice places to eat and drink and close to the subway for exploring so a good base. Very clean and the staff and service was faultless. We made good use of the spa and pool.
Stayed 7 nights in Mar 2024
Response from Reception Kanakuri on Apr 9, 2024
Thank you for staying at APA Hotel & Resort Roppongi Station East. We are very honored by your wonderful review. We look forward to welcoming you again.

8/10 Good

Chi Fai

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is very close to Azabudai Hills , where one can get some nice food and coffee, and also the Roppongi Itchome Metro station. There is also convenient stores and a Donki nearby. Around 10-15 min walk from Roppongi (Oedo line) station/ Roppongi intersection, where you will have much more choices for food. I stayed in a single room. The room is quite hot with poor ventilation when the AC keeps the room warm (early April). A number of free movies provided in the room. Bathroom is very very clean. However, one has to check out early at 10:00 am.
Stayed 4 nights in Apr 2024
Response from Reception Kanakuri on Apr 9, 2024
Thank you for staying at APA Hotel & Resort Roppongi Station East. We are very honored by your wonderful review. We are very happy to hear that you are satisfied with our location.We look forward to welcoming you again.

10/10 Excellent

Rhonda

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast was great. Nice and clean hotel.
Stayed 3 nights in Apr 2024
Response from Front Nogami on Apr 8, 2024
Thank you very much for staying at APA Hotel & Resort Roppongi Eki Higashi.We hope you were able to relax and enjoy your stay.All of our staff are happy to receive your compliments regarding the breakfast.We will continue to work hard to make our customers happy.

6/10 Okay

david

Traveled with family
Liked: Cleanliness, property conditions & facilities
The self checkin experience is not attractive at all. Imagine a tourist, first comes to Japan facing a machine to checkin his/her room, the experience would be much better if it was a real person to greet.
Stayed 2 nights in Mar 2024
Response from Receptionist/ Yamamoto on Apr 6, 2024
Thank you for staying at APA Hotel & Resort Roppongi Station East. We apologize for any inconvenience caused at check-in. Our staff will continue to make every effort to provide you with convenient service that does not take away from your valuable time. Thank you very much for taking time out of your precious time to write to us.Front Desk Yamamoto

8/10 Good

junior

Stayed 4 nights in Mar 2024
Response from Front Desk Kanakuri on Apr 24, 2024
Thank you very much for choosing APA Hotel & Resort Roppongi Station East. We are glad to hear that you were satisfied with your stay.We look forward to welcoming you back to our hotel.

4/10 Poor

Rachel

Traveled with family
Disliked: Amenities
Staff are not helpful and breakfast buffet is terrible.
Stayed 11 nights in Mar 2024
Response from Receptionist/ Shibata on Apr 3, 2024
Thank you very much for staying at APA Hotel & Resort Roppongi Ekihigashi.However, we are very sorry for any discomfort you experienced during your stay. We will strive to improve our services based on your feedback.We hope you will visit us again when you come back to our neighborhood.We look forward to welcoming you again.

8/10 Good

My lan

Liked: Amenities
Stayed 6 nights in Mar 2024
Response from Receptionist/ Shibata on Apr 3, 2024
Thank you very much for staying at APA Hotel & Resort Roppongi Ekihigashi.We hope you will visit us again when you come back to our neighborhood.We look forward to welcoming you again.

10/10 Excellent

Siddharth

Stayed 5 nights in Mar 2024
Response from フロント 加藤 on Apr 23, 2024
この度はアパホテル&リゾート〈六本木駅東〉をご利用いただきまして誠にありがとうございます。ご滞在中はご満足いただけたようで何よりでございます。今後もお客様に快適にお過ごしいただけるようサービスの向上に努めてまいります。またお近くへお越しの際は是非当館をご利用くださいませ。お客様のまたのご来館を心よりお待ちしております。

10/10 Excellent

Stephen Paul, London

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was within easy walking distance from the station. The hotel was clean, comfortable and quiet. The room was small but ok for a single traveller and it comfortable and quiet . Yhe breakfast was good and plentiful. Check in snd out was very quick and easy.
Stayed 4 nights in Mar 2024
Response from Receptionist/ Shibata on Apr 3, 2024
Thank you very much for staying at APA Hotel & Resort Roppongi Ekihigashi.As you mentioned, our hotel is within walking distance from the station, and there are three stations nearby. It is a great location for a stay in Tokyo.We hope you will visit us again when you come back to our neighborhood.We look forward to welcoming you again.

10/10 Excellent

Shadonis

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect location
Stayed 3 nights in Mar 2024
Response from Receptionist/ Shibata on Apr 3, 2024
Thank you very much for staying at APA Hotel & Resort Roppongi Ekihigashi.We hope you were satisfied with your stay at our hotel.We hope you will visit us again when you come back to our neighborhood.We look forward to welcoming you again.

10/10 Excellent

Terese

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved the room, the bar and the rooftop onsen, however staff had limited English and when we requested a taxi, they called the taxi without passing on the address and we had difficulty communicating with the driver. It helped when they provided us with a printout showing English and Japanese translations.
Stayed 7 nights in Mar 2024
Response from Receptionist/ Shibata on Apr 3, 2024
Thank you very much for staying at APA Hotel & Resort Roppongi Ekihigashi.We are very happy to hear that you were satisfied with our large public bath.We apologize for any inconvenience caused during your stay. We will strengthen the English language skills of our staff.We hope you will visit us again when you come back to our neighborhood.We look forward to welcoming you again.

10/10 Excellent

Morgan

Stayed 1 night in Mar 2024
Response from Reception Kakino on Apr 20, 2024
Thank you very much for staying at APA Hotel & Resort 〈Roppongi EkiHigashi〉.We hope you had a pleasant stay at our hotel.We hope you will visit us again when you come to Roppongi.We look forward to welcoming you again.

10/10 Excellent

William

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Receptionist/ Shibata on Apr 3, 2024
Thank you very much for staying at APA Hotel & Resort Roppongi Ekihigashi.We hope you were satisfied with your stay at our hotel.We hope you will visit us again when you come back to our neighborhood.We look forward to welcoming you again.

10/10 Excellent

Luisiana

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel, staff is Helpful.
Stayed 3 nights in Mar 2024
Response from Receptionist/ Shibata on Apr 3, 2024
Thank you very much for staying at APA Hotel & Resort Roppongi Ekihigashi.We are very pleased to hear that you were satisfied with your stay.We look forward to welcoming you again.

10/10 Excellent

Patrick

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Conveniently located near multiple major transit hubs within 10-15 minutes walking. Lawsons, Family Mart and 7-11 plus so many great restaurant options nearby. Lots of shopping options from Don Quijote to high end malls and Tokyo Tower within easy walking distance. Service at hotel was excellent- very friendly, patient and helpful. Great breakfast buffet. Everything about the hotel stay was fantastic!
Stayed 6 nights in Mar 2024
Response from Receptionist/ Shibata on Apr 3, 2024
Thank you very much for staying at APA Hotel & Resort Roppongi Ekihigashi.As you mentioned, our hotel is located close to Roppongi Station and Roppongi 1-chome Station, making it an ideal place to stay in Tokyo.We look forward to having you stay with us again when you are in the area.

10/10 Excellent

Lara Seph

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pros: nice distance to everything, clean , accommodating staff, Cons: small room space
Stayed 4 nights in Mar 2024
Response from Reception Kakino on Mar 28, 2024
Thank you very much for staying at APA Hotel & Resort 〈Roppongi EkiHigashi〉.We are glad to hear that you had a pleasant stay at our hotel.We apologize for any inconvenience caused by the size of your room. We will take your feedback into consideration for future hotel development.Thank you very much for your valuable feedback.

10/10 Excellent

Vance

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay!
Stayed 2 nights in Mar 2024
Response from Receptionist Kato on Mar 27, 2024
Thank you very much for choosing APA Hotel & Resort Roppongi Station East. We are glad to hear that you were satisfied with your stay. We will continue to strive for your satisfaction in the future. Thank you very much.

10/10 Excellent

Adrian

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Get place to stay when traveling
Stayed 1 night in Dec 2023
Response from Receptionist/ Kato on Mar 27, 2024
Thank you very much for choosing APA Hotel & Resort Roppongi Station East. We are glad to hear that you were satisfied with your stay. We will continue to strive for your satisfaction in the future. We hope you will visit our hotel again when you come to Japan.

10/10 Excellent

Lac Huy David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
very good for budget hotel
Stayed 3 nights in Mar 2024
Response from Reception Kakino on Mar 26, 2024
Thank you very much for choosing APA Hotel & Resort 〈Roppongi EkiHigashi〉.We are glad to hear that you had a pleasant stay at our hotel.We hope you will stay at our hotel again when you visit Roppongi. We look forward to welcoming you again.