评分基于 974 条真实点评
4.2 客房清洁度
4.0 服务和员工
4.1 客房舒适度
3.9 酒店条件
Expedia 亿客行 真实点评
用户：真实旅客
发布日期：2023年5月30日 发布在：Hotels
酒店管理层的评论
2023年6月1日，回复：酒店管理层 Customer Service
Thank you for taking the time to leave this wonderful rating, Jeng-Li! We hope to see you again soon at Tarrytown House Estate on The Hudson so we can share yet another amazing experience!
用户：真实旅客
发布日期：2022年12月27日 发布在：Expedia
酒店管理层的评论
2023年3月11日，回复：酒店管理层 Hiramichka
Lennox, We love your 5-star review, and thank you for choosing our Tarrytown hotel for your travels. We hope to see you again soon!
用户：真实旅客
发布日期：2024年5月28日 发布在：Expedia
Peaceful. Friendly Staff. Clean
酒店管理层的评论
2024年5月30日，回复：酒店管理层 Customer Service
Lilliam, thank you for your positive feedback! The team at Tarrytown House Estate on The Hudson is delighted you enjoyed the peaceful atmosphere and found our team members friendly and the property clean. We're looking forward to welcoming you back soon!
用户：真实旅客
发布日期：2024年5月27日 发布在：Expedia
My husband and I have been visiting this place for more than 10 years and now we got the worst room ever, maybe because we book it through Expedia- I am not sure. It was in poor condition comparing to other rooms. We were able to hear everything that was happening in the room above where the floor was very squeaky.
酒店管理层的评论
2024年5月28日，回复：酒店管理层 Customer Service
Patrycja, thank you for being a long-time visitor. It is unfortunate you found your recent room not up to the same standards as previous stays. Your feedback is important, and our team will carefully review it. We hope to have the chance to provide you with a more pleasant experience in the future.
用户：真实旅客
发布日期：2024年5月24日 发布在：Expedia
Key cards did not work - staff was not available when needed. Air conditioning was non functional, the hotel in no way resembles the picture, we had no access to the pool, all doors were locked and access was limited to enter. Horrible.
酒店管理层的评论
2024年5月26日，回复：酒店管理层 Customer Service
Andrea, thank you for sharing your feedback. It is disappointing to learn that your stay did not meet your expectations. Your comments regarding the card access, facilities, and availability of team members will be reviewed internally to help us improve. We hope to have the opportunity to serve you better in the future.
用户：真实旅客 来自：DALLAS
发布日期：2024年5月24日 发布在：Expedia
The grounds and exterior buildings are very beautiful, but interiors are outdated and a little dingy. There are ZERO elevators, so be mindful if you have a lot of luggage. They do have self-parking which is nice. Staff is friendly and check in and out was a breeze.
酒店管理层的评论
2024年5月26日，回复：酒店管理层 Customer Service
Summer, thank you for sharing your feedback. We are delighted you enjoyed the beautiful grounds, exterior buildings, and found our team members friendly and efficient. We appreciate your comments regarding the interiors and will consider them for future improvements. Additionally, the mention of carrying luggage without elevators will be taken into account to enhance guest convenience. We hope to welcome you back to Tarrytown House Estate on The Hudson.
用户：真实旅客
发布日期：2024年5月22日 发布在：Expedia
The surrounding area was very pretty but the overall hotel wasn’t ideal. For starters, our room tv didn’t work at all, neither did our phone, so we couldn’t get any room service or contact the front desk at all because they absolutely did not pick up their phone from our cell phone. We told front desk about it and he seemed new and flustered, gave us a free breakfast card, that we certainly did not use because their breakfast ends fairly early. We needed ice and the ice machine was not working after walking a fairly good amount from our building to the other building where the ice machine is located so front desk had security get us ice from the attached restaurant, Goosefeather, so once we were out of ice we were also out of luck because that’s private entry lol
After spending time in the indoor pool, which was okay, we went in for a shower and one of the towels had a stain. Could we just call down for another one? Certainly would have if the phone worked.
Overall, the resort is okay, it has a nice atmosphere and ambiance but the staff and the basics of a hotel didn’t meet a good standard. If it wasn’t for the resort the allure of this location would definitely be below sub par unfortunately.
酒店管理层的评论
2024年5月23日，回复：酒店管理层 Customer Service
Eliza,Thank you for sharing your experience. It's wonderful that you enjoyed the surrounding area and found the atmosphere pleasing. However, it's disappointing to hear about the issues with the room amenities and the inconvenience with ice and towels. The feedback regarding our team members will be taken into consideration for further training. We appreciate your comments, as they help us to improve our services.
用户：真实旅客
发布日期：2024年5月20日 发布在：Expedia
It was the perfect place for a retreat. The grounds are beautiful, well kept, and absolutely peaceful. The staff is courteous, friendly, and quicj to respond if needed.
酒店管理层的评论
2024年5月22日，回复：酒店管理层 Customer Service
Lilliam, thank you for your wonderful review! The team at Tarrytown House Estate on The Hudson is thrilled that you enjoyed your retreat and found the grounds beautiful and serene. We're delighted to hear that our team members made a positive impression. We look forward to welcoming you back soon!
用户：真实旅客
发布日期：2024年5月19日 发布在：Expedia
酒店管理层的评论
2024年5月21日，回复：酒店管理层 Customer Service
Adelmar, thank you for your fantastic rating! The team at Tarrytown House Estate on The Hudson is thrilled to know you had an excellent stay. We hope to have the pleasure of welcoming you back soon!
用户：真实旅客
发布日期：2024年5月16日 发布在：Expedia
I had to go in reception desk 5 times because the door key wasn’t working the receptionist was nice and helpful but this is not fair .u go for relax there not to get stressed if the key wont open the door .
酒店管理层的评论
2024年5月17日，回复：酒店管理层 Customer Service
Flutura, thank you for sharing your experience. It's great to hear that our receptionist provided helpful assistance, though it's unfortunate the situation caused you any distress. Your feedback is important, and we continually strive to improve our services.
