Coffee/tea maker

Reviews of Hotel South Tampa & Suites

2.5 out of 5
Hotel South Tampa & Suites
3314 S Dale Mabry Hwy, Tampa, FL

Reviews

8.2

Very Good

Rating 10 - Excellent. 507 out of 1006 reviews" "
Rating 8 - Good. 266 out of 1006 reviews" "
Rating 6 - Okay. 116 out of 1006 reviews" "
Rating 4 - Poor. 52 out of 1006 reviews" "
Rating 2 - Terrible. 65 out of 1006 reviews" "

8.4/10

Cleanliness

8.8/10

Staff & service

8.0/10

Amenities

8.2/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Stephen, Amarillo

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The only thing I’d complain about is the room temperature and how the AC didn’t cool the room down. No other complaints. Friendly people and easy access.
Stayed 1 night in May 2024
Response from Guest Relations Management on May 18, 2024
Hi Stephen,Thank you for taking the time to share your feedback regarding your recent stay at our hotel. We appreciate your kind words about our friendly staff and easy accessibility.However, we apologize for any inconvenience caused by the room temperature and the ineffective performance of the air conditioning unit. We understand the importance of a comfortable room temperature for a pleasant stay, and we regret that we did not meet your expectations in this regard.Please be assured that we take your feedback seriously, and we will address the issue with our maintenance team to ensure that the air conditioning in the room is functioning optimally. Your comfort is our top priority, and we will take appropriate measures to prevent similar occurrences in the future.Once again, we appreciate your feedback and thank you for bringing this matter to our attention. If you have any further comments or suggestions, please feel free to reach out to our customer service team. We value your business and hope to have the opportunity to welcome you back for an improved experience in the future.

8/10 Good

Maria

Liked: Cleanliness, staff & service, property conditions & facilities
Convenient location
Stayed 1 night in May 2024
Response from Guest Relations Management on May 18, 2024
Hi Maria,Thank you for sharing your review with us.We are pleased to hear that you enjoyed most aspects of your stay. Your rating is valuable to us as they help us recognize our strengths and identify areas for improvement. We are constantly striving to ensure that our guests feel welcomed and satisfied throughout their stay. We are glad to have been a part of your travel convenience and made your experience enjoyable.We greatly appreciate the time you took to rate our hotel. It is important to us, and we will use it to enhance our services and amenities. We look forward to your next visit, and we are committed to providing an even better experience that exceeds your expectations.We appreciate your support, and we can't wait to welcome you back in the future.

10/10 Excellent

Kylee

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were extremely friendly! We only stayed one night but the whole experience was great. Only about 15 mins from the Tampa airport.
Stayed 1 night in May 2024
Response from Manager on May 14, 2024
Hello Kylee, We are thrilled to hear that you had a great experience during your stay, especially with our friendly staff! Being conveniently located just 15 minutes from Tampa airport is definitely a plus. We hope to welcome you back for another wonderful stay in the future.

4/10 Poor

William

Business traveler, Traveled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
Room has a moldy smell. Sideof refrigerator has visible mold. Air conditioner was smelly and noisy.
Stayed 1 night in May 2024
Response from Manager on May 14, 2024
Hello William, We apologize for your experience and appreciate your feedback. We will address the issues raised to ensure a comfortable stay for future guests.

10/10 Excellent

Jennifer

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very welcoming and friendly. Our room was large and very nice and clean :)
Stayed 1 night in May 2024
Response from Manager on May 13, 2024
Hello Jennifer,We are thrilled to hear that you found our staff welcoming and enjoyed your spacious and clean room. We strive to provide a comfortable stay for all our guests. Thank you for sharing your positive feedback with us.

10/10 Excellent

Crystal

Liked: Cleanliness, staff & service, property conditions & facilities
The staff is The Best They are very attentive to your needs and accommodate you in each and every way possible they actually go out of the way to walk over to the pool area and bring you fresh towels and pick up your used ones. Friendly is the best word to describe them they will make you feel like Familia 💗
Stayed 1 night in May 2024
Response from Guest Relations Management on May 12, 2024
Hi Crystal,Thank you so much for your wonderful feedback regarding your recent stay at our hotel. We are thrilled to hear that you had such a positive experience with our staff.We take great pride in providing exceptional service to our guests, and it is heartwarming to know that our staff went above and beyond to meet your needs and make you feel welcome. We believe that a friendly and attentive staff can truly make a difference in creating a memorable stay for our guests, and we are delighted that you felt like part of our family.We are pleased to hear that our staff was proactive in bringing you fresh towels and ensuring that your needs were met at the pool area. It is our goal to anticipate and fulfill our guests' requests to the best of our abilities.Your kind words mean a lot to us, and we will be sure to share your feedback with our team. It will serve as a motivation for them to continue providing exceptional service to all our guests.Thank you once again for your positive comments. We truly appreciate your support and hope to have the pleasure of welcoming you back to our hotel in the future. Please do not hesitate to reach out to us if there is anything else we can do to enhance your future stays.

10/10 Excellent

Esmeralda

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Guest Relations Management on May 10, 2024
Hi Esmeralda,Thank you for your positive rating. We are thrilled that you had a lovely experience during your recent stay at our hotel.Our team works hard to ensure that each guest feels comfortable and welcomed, so it brings us great joy to know that we succeeded in providing you with a pleasant and enjoyable stay. Your satisfaction is our ultimate goal, and your rating serves as a motivation for us to continue delivering exceptional service.It helps us understand the impact of our efforts and encourages us to maintain our high standards. We value your patronage and look forward to welcoming you back in the near future.Once again, thank you for choosing our hotel and for your positive feedback. We can't wait to see you again soon!

8/10 Good

Heather

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay.
Stayed 2 nights in May 2024
Response from Guest Relations Management on May 10, 2024
Hi Heather,Thank you for sharing your review with us.We are pleased to hear that you enjoyed most aspects of your stay. Your rating is valuable to us as they help us recognize our strengths and identify areas for improvement. We are constantly striving to ensure that our guests feel welcomed and satisfied throughout their stay. We are glad to have been a part of your travel convenience and made your experience enjoyable.We greatly appreciate the time you took to rate our hotel. It is important to us, and we will use it to enhance our services and amenities. We look forward to your next visit, and we are committed to providing an even better experience that exceeds your expectations.We appreciate your support, and we can't wait to welcome you back in the future.

8/10 Good

Jennie Mae

Liked: Cleanliness, staff & service
Stayed 4 nights in May 2024
Response from Guest Relations Management on May 10, 2024
Hi Jennie,Thank you for sharing your review with us.We are pleased to hear that you enjoyed most aspects of your stay. Your rating is valuable to us as they help us recognize our strengths and identify areas for improvement. We are constantly striving to ensure that our guests feel welcomed and satisfied throughout their stay. We are glad to have been a part of your travel convenience and made your experience enjoyable.We greatly appreciate the time you took to rate our hotel. It is important to us, and we will use it to enhance our services and amenities. We look forward to your next visit, and we are committed to providing an even better experience that exceeds your expectations.We appreciate your support, and we can't wait to welcome you back in the future.

10/10 Excellent

Simone

Liked: Cleanliness, staff & service, property conditions & facilities
It was very very clean. The staff was great. Will definitely book again
Stayed 1 night in May 2024
Response from Manager on May 6, 2024
Hello Simone,We are thrilled to hear that you found our hotel very clean and enjoyed our great staff. We look forward to welcoming you back for another fantastic stay in the future!

10/10 Excellent

Kevin

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We chose this property for the proximity to the cruise port and could not have had a better experience with our check-in and room cleanliness. The location was close to many stores and local restaurants with great food choices. We'll stay here again for sure!!! Only suggestion I have for the staff is, "Keep doing what your doing" Thanks! Kevin
Response from Manager on May 6, 2024
Hello Kevin,Thank you for sharing your positive feedback with us, Kevin! We are delighted to hear that you enjoyed our convenient location and appreciated our check-in process and room cleanliness. We strive to provide a great experience for all our guests and are glad you plan on returning. Your suggestion is greatly appreciated and we will ensure to keep up the good work!

8/10 Good

Glenn

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
nice rooms, clean, breakfast was only warm not hot
Stayed 1 night in May 2024

10/10 Excellent

Crystal

Liked: Cleanliness, staff & service, property conditions & facilities
Very comfortable stayVery, very comfortable stay this is where I will be staying every time I visit Florida or when I move back to Tampa, which I will be doing soon If I just need me a little one night tonight getaway, I will be joining Hotel South Tampa
Stayed 1 night in Apr 2024

10/10 Excellent

dorothy j

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Randy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Song Ja

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed for a quick evening after a late flight into Tampa. The gentleman that checked me in was very friendly and informative. The room was a standard room, no frills but perfect for what I needed. Loved the mini fridge and Keurig machine with coffee and tea. Small TV but again, didn't bother me for the quick stay. The most important thing is that it was very clean and felt safe!
Stayed 1 night in Apr 2024
Response from Guest Relations Management on May 2, 2024
Hi Song,Thank you for sharing your positive experience at our hotel in Tampa. We're delighted to hear that your stay was enjoyable and met your needs.We're glad to know that the gentleman who checked you in was friendly and provided helpful information. We believe that exceptional customer service is essential, and we're pleased to hear that our staff made a positive impression on you.It's great to hear that your room, though a standard one, was comfortable and had the necessary amenities like a mini fridge and Keurig machine. We understand that sometimes simplicity is all that is needed for a quick stay.We take cleanliness and safety seriously, and we're thrilled to know that you found our hotel to be very clean and felt safe during your time with us. Providing a clean and secure environment is a top priority for us, and we appreciate your recognition of our efforts.Thank you for choosing our hotel for your stay in Tampa. We appreciate your positive feedback, and we hope to have the opportunity to welcome you back in the future.

10/10 Excellent

Peter

Liked: Amenities
Excellent
Stayed 2 nights in Apr 2024
Response from Guest Relations Management on May 2, 2024
Hi Peter,Thank you for your positive rating. We are thrilled that you had a lovely experience during your recent stay at our hotel.Our team works hard to ensure that each guest feels comfortable and welcomed, so it brings us great joy to know that we succeeded in providing you with a pleasant and enjoyable stay. Your satisfaction is our ultimate goal, and your rating serves as a motivation for us to continue delivering exceptional service.It helps us understand the impact of our efforts and encourages us to maintain our high standards. We value your patronage and look forward to welcoming you back in the near future.Once again, thank you for choosing our hotel and for your positive feedback. We can't wait to see you again soon!

10/10 Excellent

Michiko

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from Guest Relations Management on May 2, 2024
Hi Michiko,Thank you for your positive rating. We are thrilled that you had a lovely experience during your recent stay at our hotel.Our team works hard to ensure that each guest feels comfortable and welcomed, so it brings us great joy to know that we succeeded in providing you with a pleasant and enjoyable stay. Your satisfaction is our ultimate goal, and your rating serves as a motivation for us to continue delivering exceptional service.It helps us understand the impact of our efforts and encourages us to maintain our high standards. We value your patronage and look forward to welcoming you back in the near future.Once again, thank you for choosing our hotel and for your positive feedback. We can't wait to see you again soon!

10/10 Excellent

Todd

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Guest Relations Management on May 2, 2024
Hi Todd,Thank you for your positive rating. We are thrilled that you had a lovely experience during your recent stay at our hotel.Our team works hard to ensure that each guest feels comfortable and welcomed, so it brings us great joy to know that we succeeded in providing you with a pleasant and enjoyable stay. Your satisfaction is our ultimate goal, and your rating serves as a motivation for us to continue delivering exceptional service.It helps us understand the impact of our efforts and encourages us to maintain our high standards. We value your patronage and look forward to welcoming you back in the near future.Once again, thank you for choosing our hotel and for your positive feedback. We can't wait to see you again soon!

10/10 Excellent

Araceli

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Guest Relations Management on May 2, 2024
Hi Araceli,Thank you for your positive rating. We are thrilled that you had a lovely experience during your recent stay at our hotel.Our team works hard to ensure that each guest feels comfortable and welcomed, so it brings us great joy to know that we succeeded in providing you with a pleasant and enjoyable stay. Your satisfaction is our ultimate goal, and your rating serves as a motivation for us to continue delivering exceptional service.It helps us understand the impact of our efforts and encourages us to maintain our high standards. We value your patronage and look forward to welcoming you back in the near future.Once again, thank you for choosing our hotel and for your positive feedback. We can't wait to see you again soon!

10/10 Excellent

Victoria

Traveled with partner
Liked: Amenities
Will be back 😁
Stayed 3 nights in Apr 2024
Response from Manager on May 1, 2024
Hello Victoria,We are thrilled to hear that you enjoyed your stay with us! We cannot wait to welcome you back in the future for another wonderful experience. Your kind words mean the world to us!

10/10 Excellent

Cesia

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
No parking available
Stayed 5 nights in Apr 2024
Response from Guest Relations Management on May 10, 2024
Hi Cesia,Thank you for sharing your feedback regarding your recent stay at our hotel. We appreciate your comments, but we regret that parking was not available during your visit. We understand that this was an inconvenience for youParking availability can sometimes be a challenge, especially in busy areas or during peak times. While we strive to provide parking options for our guests, there are instances where it may be limited or not available on-site. We understand the importance of convenient parking and will continue to explore solutions to improve this aspect of our service.We recommend checking with our front desk or contacting our staff in advance to inquire about parking options and any alternative arrangements that may be available nearby. They will be more than happy to assist you in finding the best parking solution to suit your needs.We appreciate your understanding and patience, and we hope that you will consider staying with us again in the future, allowing us the opportunity to provide you with an improved experience.

10/10 Excellent

Elias, Newmarket

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, updated, breakfast is good
Stayed 2 nights in Apr 2024
Response from Manager on Apr 30, 2024
Hello Elias,We are thrilled to hear you appreciated our clean and updated facilities as well as enjoyed our breakfast offerings. Your feedback is valuable to us. Thank you for sharing your positive experience with us.

8/10 Good

Sheena

Liked: Cleanliness, staff & service
Stayed 1 night in Apr 2024
Response from Manager on Apr 30, 2024
Hello Sheena,We appreciate you choosing our hotel for your stay. Please feel free to reach out to us if there were any areas you feel we could improve on. We look forward to welcoming you back in the future.

6/10 Okay

April

Disliked: Amenities
It's reasonably clean. The cable kept going out during my stay. They don't have a microwave nowhere on peopert either. Just thought someone would want to know that.
Stayed 2 nights in Apr 2024
Response from Guest Relations Management on Apr 26, 2024
Hi April,Thank you for sharing your feedback on your recent stay at our establishment. We appreciate your comments about the cleanliness of our property.We apologize for the inconvenience you experienced with the cable service during your stay. We understand that interruptions in the cable can be frustrating, and we apologize for any inconvenience caused. We strive to provide a reliable and enjoyable entertainment experience for our guests, and we will investigate the issue to ensure that it is resolved promptly.Regarding the absence of a microwave on the property, we understand that having access to a microwave can be convenient for our guests. While we do not currently offer microwaves in the rooms, we appreciate your feedback and will take it into consideration for future enhancements to our amenities.Thank you for bringing these matters to our attention. Your feedback is important to us, as it helps us identify areas for improvement and make necessary adjustments to enhance the guest experience.We appreciate your patronage and hope that despite these issues, you had an overall satisfactory stay. If there is anything else we can assist you with or if you have any further feedback, please do not hesitate to let us know.

10/10 Excellent

Jackline

Stayed 1 night in Apr 2024
Response from Guest Relations Management on May 18, 2024
Hi Jackline,Thank you for your positive rating. We are thrilled that you had a lovely experience during your recent stay at our hotel.Our team works hard to ensure that each guest feels comfortable and welcomed, so it brings us great joy to know that we succeeded in providing you with a pleasant and enjoyable stay. Your satisfaction is our ultimate goal, and your rating serves as a motivation for us to continue delivering exceptional service.It helps us understand the impact of our efforts and encourages us to maintain our high standards. We value your patronage and look forward to welcoming you back in the near future.Once again, thank you for choosing our hotel and for your positive feedback. We can't wait to see you again soon!

10/10 Excellent

Jonathan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It located in a great spot downtown 10mins from the raymond james stadium
Stayed 2 nights in Apr 2024
Response from Guest Relations Management on Apr 25, 2024
Hi Jonathan,Thank you for highlighting the advantageous location of our establishment in downtown. We are delighted to hear that you found our proximity to Raymond James Stadium convenient, being just a short 10-minute drive away.Being situated in a prime downtown area allows our guests to easily access nearby attractions, restaurants, and entertainment venues. We strive to provide a convenient and accessible location for our guests to make the most of their visit.We appreciate your positive feedback regarding our location, and we hope that it added to the overall enjoyment of your stay. Should you have any further comments or if there is anything else we can assist you with, please do not hesitate to let us know.Thank you for choosing to stay with us, and we look forward to welcoming you back in the future.

6/10 Okay

Maria

Stayed 1 night in Apr 2024
Response from Manager on May 13, 2024
Hello Maria, We appreciate you choosing our hotel for your recent stay. We hope you had a pleasant experience overall and invite you to reach out to us with any feedback you may have. Your satisfaction is important to us, and we would love to hear from you.

2/10 Terrible

Aleksandr

Stayed 1 night in Apr 2024
Response from Guest Relations Management on May 10, 2024
Hi Aleksandr,Thank you for sharing your feedback with us.We apologize for any shortcomings you experienced during your recent visit to our hotel. Your satisfaction is of utmost importance to us, and we regret that we were unable to meet your expectations on this occasion.Your feedback is invaluable to us as we continually strive to improve the guest experience. We appreciate your understanding and assure you that we take your concerns seriously. Our team will carefully review your feedback and make the necessary adjustments to ensure that we provide a much better experience for our valued guests.We genuinely hope that you will give us another opportunity to exceed your expectations in the future. It would be our pleasure to welcome you back and provide you with the exceptional stay you deserve.Thank you once again for your feedback, and we look forward to the opportunity to serve you better.

10/10 Excellent

Virgilia

Liked: Cleanliness, staff & service, property conditions & facilities
Very clean and organized friendly staff
Stayed 1 night in Apr 2024
Response from Guest Relations Management on Apr 20, 2024
Hi Virgilia,Thank you for your positive rating. We are thrilled that you had a lovely experience during your recent stay at our hotel.Our team works hard to ensure that each guest feels comfortable and welcomed, so it brings us great joy to know that we succeeded in providing you with a pleasant and enjoyable stay. Your satisfaction is our ultimate goal, and your rating serves as a motivation for us to continue delivering exceptional service.It helps us understand the impact of our efforts and encourages us to maintain our high standards. We value your patronage and look forward to welcoming you back in the near future.Once again, thank you for choosing our hotel and for your positive feedback. We can't wait to see you again soon!

10/10 Excellent

Patricia

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I stay here everytime I come to Tampa and the staff is always helpful and friendly. Rooms are amazing and very spacious.
Stayed 1 night in Apr 2024
Response from Guest Relations Management on Apr 20, 2024
Hi Patricia,Thank you for your continued loyalty and for choosing to stay with us every time you visit Tampa. We greatly appreciate your kind words and positive feedback about our staff and accommodations.We are delighted to hear that our staff has consistently provided you with helpful and friendly service. We believe that exceptional customer service is crucial in creating a memorable and enjoyable experience for our guests, and we are thrilled that our team has consistently met your expectations.It's wonderful to hear that you find our rooms amazing and spacious. We strive to provide comfortable and well-appointed accommodations that meet the needs of our guests. Your satisfaction is our utmost priority, and we are pleased that our rooms have consistently met your expectations.Thank you once again for your kind words and continued support. We look forward to welcoming you back on your next visit to Tampa, and we will continue to provide you with the exceptional service and accommodations you have come to expect.

10/10 Excellent

Daniel

Stayed 2 nights in Apr 2024
Response from Manager on Apr 23, 2024
Hello Daniel,We are delighted to hear that you had a wonderful stay with us! We look forward to welcoming you back soon for another exceptional experience.

6/10 Okay

luc De gaspe

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice folks. Close to airport. Great value.
Stayed 1 night in Apr 2024
Response from Guest Relations Management on Apr 20, 2024
Hi Luc,Thank you for taking the time to provide feedback about your recent stay at our hotel. We appreciate your kind words and positive review.We are delighted to hear that you found our staff to be friendly and accommodating. Providing excellent customer service is one of our top priorities, and we are thrilled that our team made a positive impression on you.Being close to the airport is certainly a convenient feature for many of our guests, and we are glad to hear that it was beneficial for your travel plans. We understand the importance of easy access to transportation hubs and strive to offer a convenient location for our guests.We are also pleased to learn that you found our hotel to be a great value. We believe in providing affordable and competitive rates without compromising on quality or comfort. It is rewarding to know that you found our hotel to be a worthwhile investment for your stay.Thank you once again for your positive feedback. We value your patronage and look forward to welcoming you back for another enjoyable stay in the future.

10/10 Excellent

Drew

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Apr 2024
Response from Manager on Apr 23, 2024
Hello Drew,Your five-star rating is greatly appreciated. We are thrilled to hear that you enjoyed staying in our hotel. Thank you so much, waiting to serve you again!

10/10 Excellent

Patty

Liked: Cleanliness, property conditions & facilities
Better than expected
Stayed 2 nights in Apr 2024
Response from Guest Relations Management on Apr 20, 2024
Hi Patty,Thank you for your positive rating. We are thrilled that you had a lovely experience during your recent stay at our hotel.Our team works hard to ensure that each guest feels comfortable and welcomed, so it brings us great joy to know that we succeeded in providing you with a pleasant and enjoyable stay. Your satisfaction is our ultimate goal, and your rating serves as a motivation for us to continue delivering exceptional service.It helps us understand the impact of our efforts and encourages us to maintain our high standards. We value your patronage and look forward to welcoming you back in the near future.Once again, thank you for choosing our hotel and for your positive feedback. We can't wait to see you again soon!

8/10 Good

SCOTT

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Great location. Budget hotel that includes breakfast
Stayed 1 night in Feb 2024
Response from Guest Relations Management on Apr 20, 2024
Hi Scott,Thank you for your feedback regarding your recent stay at our hotel. We appreciate your positive comments about our great location and the inclusion of breakfast in our budget hotel. We strive to provide a convenient and affordable experience for all our guests.We understand the importance of location when choosing accommodations, and we are delighted to hear that our hotel's location suited your needs. Being in a prime location allows our guests to easily access nearby attractions and amenities.We also take pride in offering a complimentary breakfast to our guests. We believe that starting the day with a satisfying meal is essential, and we are glad that you were able to enjoy this benefit during your stay. Our breakfast offerings are designed to provide a variety of options to cater to different preferences and dietary needs.We value your feedback and appreciate your recommendation. If there is anything else we can do to further improve your experience or if you have any additional feedback to share, please do not hesitate to reach out to us directly.Thank you for choosing our hotel, and we hope to have the opportunity to welcome you back in the future.

4/10 Poor

DONNA, ODESSA

Liked: Property conditions & facilities
Well, we checked in. I requested 3 keys. We went to the room all 3 key cards did not work. My husband walked down to the office to inform them the keys do not work.
Stayed 1 night in Apr 2024
Response from Guest Relations Management on Apr 20, 2024
Hi Donna,Thank you for bringing the issue with the key cards to our attention. We understand that receiving key cards that do not work can be frustrating, our team should have ensured that the key cards were properly programmed and tested before issuing them to you. We will investigate this matter further to identify the cause of the issue and take steps to prevent it from happening in the future.We appreciate your patience as your husband walked down to the office to inform our team about the problem. Our staff should have been readily available to assist you upon check-in, and we regret that this was not the case. We will address this matter with our team to ensure that they are attentive and responsive to guests' needs at all times.We appreciate your understanding and feedback. If there is anything else we can do to assist you or if you have any additional concerns, please do not hesitate to contact us directly.Thank you for choosing our hotel, and we hope to have the opportunity to make it up to you in the future.

10/10 Excellent

Nicole

Stayed 1 night in Apr 2024
Response from Manager on May 6, 2024
Hello Nicole,We are thrilled to hear that you enjoyed your stay with us! We hope to welcome you back soon for another fantastic experience.

10/10 Excellent

Alphonse

Stayed 1 night in Apr 2024
Response from Manager on May 6, 2024
Hello Alphonse,We are delighted to hear that you had such a wonderful experience during your stay with us! If there's anything else we can assist you with in the future, please don't hesitate to reach out.

8/10 Good

Ramon

Very good
Stayed 1 night in Apr 2024
Response from Guest Relations Management on Apr 19, 2024
Hi Ramon,Thank you for your review and for taking the time to share your rating about your recent stay at our hotel!We are delighted to hear that you had a good experience and enjoyed most aspects of your stay. Providing our guests with a comfortable and accommodating experience is our top priority, and we are happy to know that we succeeded in meeting your expectations. Please don't hesitate to contact us if there is anything we can do to make your next stay even more enjoyable.Once again, thank you for choosing our hotel and for sharing your positive review. We await the opportunity to serve you again soon!

8/10 Good

Lawrence

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Guest Relations Management on Apr 16, 2024
Hi Lawrence,Thank you for sharing your review with us.We are pleased to hear that you enjoyed most aspects of your stay. Your rating is valuable to us as they help us recognize our strengths and identify areas for improvement. We are constantly striving to ensure that our guests feel welcomed and satisfied throughout their stay. We are glad to have been a part of your travel convenience and made your experience enjoyable.We greatly appreciate the time you took to rate our hotel. It is important to us, and we will use it to enhance our services and amenities. We look forward to your next visit, and we are committed to providing an even better experience that exceeds your expectations.We appreciate your support, and we can't wait to welcome you back in the future.

10/10 Excellent

Victor

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Second to none in cleanliness.This is the only Motel in Florida that you can surely say ,it's sparkly clean and with nice odor.
Stayed 2 nights in Apr 2024
Response from Manager on Apr 16, 2024
Hello Victor, We are delighted to hear that you found our motel exceptionally clean with a pleasant fragrance. Your feedback is greatly appreciated. Thank you for choosing to stay with us in Florida.

8/10 Good

Terrence

Traveled with group
Liked: Amenities, property conditions & facilities
Very clean and good location in south Tampa
Stayed 1 night in Apr 2024
Response from Manager on Apr 15, 2024
Hello Terrence,We're grateful that you found our location in south Tampa convenient and our hotel clean. We appreciate your positive feedback and hope to welcome you back again in the future.

10/10 Excellent

Tien

Traveled with group, Business traveler
Liked: Amenities
Clean
Stayed 3 nights in Apr 2024
Response from Manager on Apr 17, 2024
Hello Tien,We appreciate your feedback and are glad to hear that you found our hotel to be clean. Your satisfaction is important to us, and we strive to provide a comfortable environment for all our guests. If you have any further comments or suggestions, please feel free to contact our management team. Thank you for choosing to stay with us.

8/10 Good

Armando

Liked: Cleanliness, staff & service
Excellent staff service.
Stayed 1 night in Apr 2024
Response from Guest Relations Management on Apr 13, 2024
Hi Armando,Thank you for your review and for taking the time to share your rating about your recent stay at our hotel!We are delighted to hear that you had a good experience and enjoyed most aspects of your stay. Providing our guests with a comfortable and accommodating experience is our top priority, and we are happy to know that we succeeded in meeting your expectations. Please don't hesitate to contact us if there is anything we can do to make your next stay even more enjoyable.Once again, thank you for choosing our hotel and for sharing your positive review. We await the opportunity to serve you again soon!

10/10 Excellent

Manola, Islamorada

Traveled with family
Liked: Cleanliness, amenities
Fast check in, very clean and safe.
Stayed 1 night in Apr 2024
Response from Guest Relations Management on Apr 13, 2024
Hi Manola,Thank you for sharing your positive experience with us. We are thrilled to hear that your check-in process was fast and that you found our hotel to be very clean and safe. Ensuring a seamless and efficient check-in experience is important to us, and we take pride in maintaining high cleanliness and safety standards for our guests.We appreciate your feedback and look forward to providing you with another exceptional stay in the future. If there is anything else we can assist you with, please don't hesitate to reach out to us.

10/10 Excellent

Jane

Liked: Cleanliness, staff & service, property conditions & facilities
Front desk, Carolina, wascextremely knowledgeable and helpful. Beds were comfortable. A very clean room.
Stayed 1 night in Apr 2024
Response from Manager on Apr 9, 2024
Hello Jane,We appreciate your positive feedback on Carolina's service and the comfort you found in our rooms. We are pleased to hear that you enjoyed a clean and comfortable stay with us. Thank you for taking the time to share your experience with us.

10/10 Excellent

Stephanie

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and comfortable
Stayed 1 night in Apr 2024
Response from Guest Relations Management on Apr 6, 2024
Hi Stephanie,Thank you for your positive rating. We are thrilled that you had a lovely experience during your recent stay at our hotel.Our team works hard to ensure that each guest feels comfortable and welcomed, so it brings us great joy to know that we succeeded in providing you with a pleasant and enjoyable stay. Your satisfaction is our ultimate goal, and your rating serves as a motivation for us to continue delivering exceptional service.It helps us understand the impact of our efforts and encourages us to maintain our high standards. We value your patronage and look forward to welcoming you back in the near future.Once again, thank you for choosing our hotel and for your positive feedback. We can't wait to see you again soon!

10/10 Excellent

Sherry

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly concierge.
Stayed 1 night in Apr 2024
Response from Guest Relations Management on Apr 6, 2024
Hi Sherry,Thank you for your positive rating. We are thrilled that you had a lovely experience during your recent stay at our hotel.Our team works hard to ensure that each guest feels comfortable and welcomed, so it brings us great joy to know that we succeeded in providing you with a pleasant and enjoyable stay. Your satisfaction is our ultimate goal, and your rating serves as a motivation for us to continue delivering exceptional service.It helps us understand the impact of our efforts and encourages us to maintain our high standards. We value your patronage and look forward to welcoming you back in the near future.Once again, thank you for choosing our hotel and for your positive feedback. We can't wait to see you again soon!

10/10 Excellent

Uthai

Stayed 1 night in Apr 2024
Response from Guest Relations Management on Apr 25, 2024
Hi Uthai,Thank you for your positive rating. We are thrilled that you had a lovely experience during your recent stay at our hotel.Our team works hard to ensure that each guest feels comfortable and welcomed, so it brings us great joy to know that we succeeded in providing you with a pleasant and enjoyable stay. Your satisfaction is our ultimate goal, and your rating serves as a motivation for us to continue delivering exceptional service.It helps us understand the impact of our efforts and encourages us to maintain our high standards. We value your patronage and look forward to welcoming you back in the near future.Once again, thank you for choosing our hotel and for your positive feedback. We can't wait to see you again soon!