Two Bedroom Executive Apartment | Private kitchen | Mini-fridge, coffee/tea maker, electric kettle
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Reviews of YEHS Hotel Sydney Harbour Suites

4 out of 5
YEHS Hotel Sydney Harbour Suites
252 Sussex Street, Sydney, NSW

Reviews

8.4

Very Good

Rating 10 - Excellent. 655 out of 1387 reviews" "
Rating 8 - Good. 448 out of 1387 reviews" "
Rating 6 - Okay. 162 out of 1387 reviews" "
Rating 4 - Poor. 63 out of 1387 reviews" "
Rating 2 - Terrible. 59 out of 1387 reviews" "

8.2/10

Cleanliness

8.0/10

Amenities

7.6/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

8/10 Good

Chloe

Business traveler
Liked: Cleanliness, property conditions & facilities
Nice and clean
Stayed 2 nights in May 2024

10/10 Excellent

Angela

Liked: Cleanliness, amenities, property conditions & facilities
Great stay
Stayed 1 night in May 2024
Response from Bijay on May 22, 2024
Dear Guest,Thank you for staying with us. We appreciate your time and effort on giving us a feedback. Your feedback is valuable to us. Best Regards,Bijay ShresthaFront Office Manager

10/10 Excellent

Katherine

Liked: Cleanliness, property conditions & facilities
Stayed 3 nights in May 2024
Response from Bijay on May 22, 2024
Dear Guest,Thank you for staying with us. We appreciate your time and effort on giving us a feedback. Your feedback is valuable to us. Best Regards,Bijay ShresthaFront Office Manager

10/10 Excellent

Marc, Cochrane

Liked: Cleanliness, amenities, property conditions & facilities
Everything was just perfect. Good location. Just the balcony is funny… (barely 30cm)
Stayed 2 nights in May 2024
Response from Bijay on May 20, 2024
Dear Guest,Thank you for staying with Yehs Hotel Sydney Harbour Suites. We appreciate your time and effort for writing us review. Your review is valuable to us and help us to improve out future guests experiences. We hope to see you again. Best Regards,Bijay ShresthaFront Office Manager

6/10 Okay

Scott

Traveled with partner
The property is very old and the rooms reflect that. We found it had an odd smell and whilst the sheets were clean they also had a weird smell. The cupboards in the kitchen area had loose doors. The bathroom was ok but the shower wasn’t the best. Having said this-the location was perfect 😉
Stayed 4 nights in May 2024
Response from Bijay on May 20, 2024
Dear Guest,Thank you for staying with Yehs Hotel Sydney Harbour Suites. We appreciate your time and effort for writing us review. Your review is valuable to us and help us to improve out future guests experiences. We hope to see you again. Best Regards,Bijay ShresthaFront Office Manager

10/10 Excellent

Anna

Liked: Cleanliness, amenities, property conditions & facilities
It was only a block away from Darling Harbour and very close to the train station. Huge room with a great view. Comfortable bed. Friendly and helpful staff.
Stayed 3 nights in Apr 2024
Response from Bijay on May 16, 2024
Dear Guest,Thank you for staying with us.We appreciate your time to write us the review. Your feedback is valuable to us and have been forwarded to all staffs. Best regards,Bijay ShresthaFront Office Manager

4/10 Poor

Kevin

Traveled with group, Traveled with family
Disliked: Property conditions & facilities
Was quite dated in the room, chipped doors and run down kitchen. Only had less than a minute of hot water for showering each morning. Staff was very pleasant and helpful
Stayed 5 nights in May 2024
Response from Bijay on May 15, 2024
Dear Kevin,Thank you for your feedback.We do apologise for the inconvenience during your stay. We assure you that these areas are looked into by our maintenance team. We appreciate your time for writing us an review.Best regards,Bijay ShresthaFront Office Manager

10/10 Excellent

Henry

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
This hotel location is perfect your in the middle of everything. Clean and staff is friendly
Stayed 7 nights in May 2024
Response from Bijay on May 15, 2024
Dear Guest,Thank you for staying with us.We appreiciate your time and effort to leave us a review. Your feedback is valuable to us and helps us to improve our future guest experiences. We hope you have a great day ahead!Best Regards,Bijay ShresthaFront Office Manager

8/10 Good

Claire Margaret, Herston

Traveled with family
Liked: Cleanliness, amenities
Great position and friendly staff. Great value for price. Would definitely stay here again!
Stayed 1 night in May 2024
Response from Bijay on May 15, 2024
Dear Guest,Thank you for staying with us.We appreiciate your time and effort to leave us a review. Your feedback is valuable to us and helps us to improve our future guest experiences. We hope you have a great day ahead!Best Regards,Bijay ShresthaFront Office Manager

8/10 Good

Micheal

Traveled with group, Traveled with family
Liked: Amenities
Value for money
Stayed 4 nights in May 2024
Response from Bijay on May 12, 2024
Dear Guest,Thank you for staying with us.We appreciate your time and effort for your feedback to us. Your feedback is valuable to us and helps us to improve our guests experiences. Regards,Bijay ShresthaFront Office Manager

8/10 Good

Bradley

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Property is in a perfect location from transport and Sydney Habour.
Stayed 1 night in May 2024
Response from Bijay on May 12, 2024
Dear Guest,Thank you for staying with us.We appreciate your time and effort for your feedback to us. Your feedback is valuable to us and helps us to improve our guests experiences. Regards,Bijay ShresthaFront Office Manager

8/10 Good

Filomena

Traveled with group, Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The property was close to the Harbor and easy walking there. China town not far and great cafes and restaurants close by. Staff were friendly and prompt with check in. Room was very spacious
Stayed 1 night in May 2024
Response from Bijay on May 10, 2024
Dear Guest,Thank you for staying with us. We appreciate your time and effort for review of your stay. Your feedback is valuable to us and helps us to improve our guests experiences in future. Regards,Bijay ShresthaFront Office Manager

10/10 Excellent

Angelo

Liked: Cleanliness, amenities, property conditions & facilities
Hotel was close to everything, from shopping to dinning and sightseeing as well.
Stayed 7 nights in Apr 2024
Response from Bijay on May 10, 2024
Dear Guest,Thank you for staying with us. We appreciate your time and effort for review of your stay. Your feedback is valuable to us and helps us to improve our guests experiences in future. Regards,Bijay ShresthaFront Office Manager

8/10 Good

Roger

Traveled with partner
Liked: Cleanliness
Well located. Room was good although only one saucepan with no handle. Staff were very helpful. In the public areas (lifts & hallways) the carpet was grubby. Overall good not great but would definitely stay there again.
Stayed 3 nights in May 2024
Response from Bijay on May 6, 2024
Dear Roger,Thank you for your kind feedback. Your comment has been noted. Your feedback is valuable to us and helps us to improve our future guests experiences.Regards,Bijay ShresthaFront Office Manager

8/10 Good

Peter

Liked: Cleanliness, amenities
Busy. Good location
Stayed 1 night in Apr 2024
Response from Bijay on May 3, 2024
Dear Guest,Thank you for staying with us. Your feedback is valuable to us and we appreciate your time to write us the feedback. This will help us improve our guests experiences. Regards,Bijay ShresthaFront Office Manager

10/10 Excellent

Liam

Traveled with partner
Liked: Amenities
Disliked: Cleanliness, property conditions & facilities
Great location and pool. Room dated and in need of a good overhaul and repair with loose floor tiles, old kitchen cabinets. A few cleanable areas that need to be cleaned (side of fridge). Bed was comfortable and clean sheets. Light switches location poorly considered.
Stayed 3 nights in Apr 2024
Response from Biajy on May 2, 2024
Dear Guest,Thank you for staying with us. We appreciate your time to write us a feedback. Your feedback is valuable to us and helps us to improve our guests experiences. Regards,Bijay ShresthaFront Office Manager

10/10 Excellent

Michelle

Traveled with group
Liked: Cleanliness, amenities, property conditions & facilities
The staff are accommodating! However you can hear traffic which can disturb your sleep.
Stayed 4 nights in Apr 2024
Response from Bijay on May 2, 2024
Dear Guest,Thank you for staying with us. We appreciate your time to write us a feedback. Your feedback is valuable to us and helps us to improve our guests experiences. Regards,Bijay ShresthaFront Office Manager

2/10 Terrible

Sadaf

Traveled with group, Traveled with partner
Disliked: Cleanliness, property conditions & facilities
I was extremely disappointed staying here we had an early flight arrived at 9:30 ish and asked if we could check in early which we were told to leave our bags and come back in a hour clearly the room wasn’t ready and when we asked for a refund our room automatically got upgraded and apparently the system did it the night before whereas when asked if we could change our bed they said no coz the room we booked came with that bed only. I asked for the manager and he was so rude and so unprofessional I would never lie about anything and they accused me of lying where actually the staff member there told us to come back within an hour. The talk got heated and we just went to our room and then later on I came down and saw the manager and I apologised for raising my voice and all he said was yeah ok in the most rudest way he didn’t even apologise for what his staff said or anything acting like it’s all our fault. Had the worse experience here will never ever book with this hotel name ever again. I felt so disrespected and low they made me feel so bad about myself and had the worse time there. The sauna is not even properly and the swimming pool looked like it wasn’t cleaned. Just really disappointed and they honestly ruined my best friends 28th birthday
Stayed 2 nights in Apr 2024
Response from SHS Team on May 2, 2024
Dear Sadaf,We do apologise for your experiences.However, we do realise that the team member did allow you an earliest check-in when it was possible before your bunch of friends start swearing in the lobby to everyone. We do not tolerate misbehaving to our staff members by anyone including guests. Ensure before you and your friends book any hotel you check the policy and check-in time. Hopefully we wont see you in future. Regards,SHS Team

10/10 Excellent

Zoe Kate

Stayed 3 nights in Apr 2024
Response from Bijay on May 2, 2024
Dear Guest,Thank you for staying with us. We appreciate your time to write us a feedback. Your feedback is valuable to us and helps us to improve our guests experiences. Regards,Bijay ShresthaFront Office Manager

6/10 Okay

Marine

Disliked: Cleanliness
Stayed 2 nights in Apr 2024
Response from SHS Team on Apr 30, 2024
Dear Guest,Thank you for staying with us.Regards,SHS Team

8/10 Good

Jane

Liked: Cleanliness
Good location for our needs
Stayed 3 nights in Apr 2024
Response from Bijay on Apr 29, 2024
Dear Guest,Thank you for staying with us.Your feedback is valuable to us and we appreciate your time to write us the review. Regards,Bijay

8/10 Good

Lynn

Liked: Cleanliness, property conditions & facilities
Please provide a way to make coffee in the room. Not instant coffee
Stayed 3 nights in Apr 2024
Response from bijay on Apr 26, 2024
Dear Guest, Thank you for staying with us.Your feedback is valuable to us and will help us to improve our guests experiences in future. We hope to see you again.Regards,Bijay ShresthaFront Office Manager

10/10 Excellent

Yanwei

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Near beach
Stayed 4 nights in Apr 2024
Response from Biay on Apr 26, 2024
Dear Guest, Thank you for staying with us.Your feedback is valuable to us and will help us to improve our guests experiences in future. We hope to see you again.Regards,Bijay ShresthaFront Office Manager

10/10 Excellent

Tanya

Stayed 2 nights in Apr 2024
Response from Bijay on May 10, 2024
Dear Guest,Thank you for staying with us. We appreciate your time and effort for review of your stay. Your feedback is valuable to us and helps us to improve our guests experiences in future. Regards,Bijay ShresthaFront Office Manager

10/10 Excellent

Timothy

Stayed 5 nights in Apr 2024
Response from bIjay on May 10, 2024
Dear Guest,Thank you for staying with us. We appreciate your time and effort for review of your stay. Your feedback is valuable to us and helps us to improve our guests experiences in future. Regards,Bijay ShresthaFront Office Manager

8/10 Good

Moira

Traveled with group
Central for everything-harbour,shopping and transport
Stayed 1 night in Apr 2024
Response from Bijay on Apr 20, 2024
Dear Guest,Thank you for staying with us.Your feedback is valuable to us and help us to improve our guests experiences. We hope to see you again.Regards,Bijay ShresthaFront Office Manager

8/10 Good

Douglas

Liked: Cleanliness
Stayed 4 nights in Apr 2024
Response from Bijay on Apr 20, 2024
Dear Guest,Thank you for staying with us.Your feedback is valuable to us and help us to improve our guests experiences. We hope to see you again.Regards,Bijay ShresthaFront Office Manager

6/10 Okay

Marissa

Business traveler
Disliked: Cleanliness
Toilet was broken, mould under sink and in shower. Felt like the room wasnt cleaned properly.
Stayed 1 night in Apr 2024
Response from Bijay on Apr 16, 2024
Dear Guest,Thank you for staying with us.We appreciate your time to write us feedback. Your feedback is valuable to us and help us improve our guests experiences. Regards,Bijay ShresthaFront Office Manager

10/10 Excellent

Paul

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Staff go above and beyond what is required to help make your stay comfortable.
Stayed 2 nights in Apr 2024
Response from Bijay on Apr 15, 2024
Dear Guest,Thank you for staying with us.We appreciate your time for writting us your feedback. Your feedback is valuable for us which helps us to improve guests experiences.We hope to see you again in future.Regards,Bijay ShresthaFront Office Manager

10/10 Excellent

harold

Liked: Amenities
Yes.I like.very. good..service.
Stayed 5 nights in Apr 2024
Response from Bijay on Apr 13, 2024
Dear Guest,Thank you for staying with us.We appreciate your time to write us a feedback. Your feedback is very valuable to us and help us to improve our guest experiences.Your comments are noted. We hope you have a lovely day ahead.Regards,Bijay ShresthaFront Office Manager

10/10 Excellent

Raymond

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Staff cordial and helpful. Walking distance to the wharf and shopping. Close to many restaurants. Eatery situated on corner adjacent to hotel serves excellent breakfast and lunch.
Stayed 4 nights in Apr 2024
Response from Bijay on Apr 9, 2024
Dear guest,Thank you for staying with us. We appreciate your time to write us a feedback. Your feedback is valuable to us and helps us improve our guest experiences.Regards,Bijay ShresthaFront Office Manager

8/10 Good

Jacques

Disliked: Cleanliness
Good location. Very helpful staff. Some common parts (corridors)not clean
Stayed 1 night in Apr 2024
Response from Bijay on Apr 9, 2024
Dear Guest,Greetings from the team at YEHS Hotel Sydney Harbour Suites.Thank you for staying with us. Your feedback has been duly noted. Your feedback is valuable to us and help us to improve our guests experiences. Best Regards,Bijay ShresthaFront Office Manager

6/10 Okay

Yin Nei

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Great location! But the property itself is very dated, not as pictured; walls are thin, there’s also mold/mildew in the bathroom. However, it is quite convenient to have a small kitchenette and washer/dryer available for an extended 1 week stay.
Stayed 7 nights in Apr 2024
Response from Bijay on Apr 13, 2024
Dear Guest,Thank you for staying with us.We appreciate your time to write us a feedback. Your feedback is very valuable to us and help us to improve our guest experiences.Your comments are noted. We hope you have a lovely day ahead.Regards,Bijay ShresthaFront Office Manager

6/10 Okay

Ann

Traveled with group
Very dirty carpets. noisy outside had to keep asking for tea towels towels and soap also doona had blood stains
Stayed 4 nights in Apr 2024
Response from Biajy on Apr 9, 2024
Dear Guest,Greetings from the team at YEHS Hotel Sydney Harbour Suites.Thank you for staying with us. Your feedback has been duly noted. Your feedback is valuable to us and help us to improve our guests experiences. Best Regards,Bijay ShresthaFront Office Manager

8/10 Good

gregory

Liked: Cleanliness
Stayed 1 night in Apr 2024
Response from Bijay on Apr 7, 2024
Dear Guest,Thank you for staying with us. Your feedback is valuable to us and help us improve our guests experiences. Regards,Bijay ShresthaFront Office Manager

6/10 Okay

Denis

I waited from 6.30am to 3pm check in time - i got a room at 3 pm that actually slept 7 people and was a disabled room. The place needs some work as wallpaper hanging off, lights so bright it was like a hospital surgery. Staff friendly and cafe down stairs handy and good location. Could be so much better
Stayed 2 nights in Apr 2024
Response from Bijay on Apr 6, 2024
Dear Guest,Thank you for your feedback. We value your feedback and acknowledge. We are glad to hear your stay was memorable. Regards,Bijay ShresthaFront Office Manager

8/10 Good

Steven

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Great location, walk distance to Darling Harbour, tram,buses and trains.
Stayed 4 nights in Mar 2024
Response from Bijay on Apr 4, 2024
Dear Guest,Thank you for staying with us.We are glad to know that our team took good care during your stay. We value your feedback and helps us to improve our guests experiences.Regards,Bijay ShresthaFront Office Manager

8/10 Good

Larry

Traveled with family
Liked: Cleanliness
Bed had sand in it
Stayed 3 nights in Mar 2024
Response from Bijay on Apr 4, 2024
Dear Guest,Thank you for staying with us.We are glad to know that our team took good care during your stay. We value your feedback and helps us to improve our guests experiences.Regards,Bijay ShresthaFront Office Manager

6/10 Okay

Georgia

Traveled with group
Disliked: Cleanliness, property conditions & facilities
The room did not feel sanitary, there was what appeared to be mould in the shower and packets of food under our couch left behind from a previous guest. It is in walking distance from quite a lot which was good for us but disappointed by the quality of the room
Stayed 2 nights in Mar 2024
Response from Bijay on Mar 29, 2024
Dear Guest,Thank you for staying with us.Your feedback is valuable to us and we have acknowledge your comments.Regards,BijayFront Office Manager

8/10 Good

pin-ling

Traveled with family
Liked: Cleanliness, amenities
Carpet in front of elevator is worn. The hotel is in the process of changing base molding but the wall base area exposed to not pleasant look.
Stayed 2 nights in Mar 2024
Response from Bijay on Mar 29, 2024
Dear Guest,Thank you for staying with us.Your feedback is valuable to us and we have acknowledge your comments.Regards,BijayFront Office Manager

10/10 Excellent

Ct

Liked: Amenities
Very good location. I’m very impressed and happy with the property.
Stayed 6 nights in Mar 2024
Response from Bijay on Mar 28, 2024
Dear Guest,Thank you for staying with us.Your feedback is valuable and help us to improve our customers services and guests experiences. Regards,Bijay ShresthaFront Office Manager

8/10 Good

ANDREW

Liked: Cleanliness
Close proximity to attractions and transportation. Also walkable to most shopping. House keeping were courteous. Property was outdated and need improvement
Stayed 6 nights in Mar 2024
Response from B ijay on Mar 28, 2024
Dear Guest,Thank you for staying with us.Your feedback is valuable and help us to improve our customers services and guests experiences. Regards,Bijay ShresthaFront Office Manager

8/10 Good

Shane

Traveled with partner
Liked: Cleanliness, amenities
room booked was unsatisfactory but management were very obliging and upgraded us to an ideal unit. Surprised to find cooking facilities. I would recommend that they upgrade the foyer outside the lifts and clean inside the lifts particularly the carpets
Stayed 5 nights in Mar 2024
Response from Bijay on Mar 26, 2024
Dear Guest,Thank you for staying with us.We really appreciate your time to write a review and your feedback is valuable to us to improve our guest's experiences in future stays.Regards,Bijay ShresthaFront Office Manager

6/10 Okay

Sen

Business traveler
Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
The place was clean, and the bathroom was new. The kitchen area was dated with broken cabinet hinges. The sleep quality was good and so was the service when required,
Stayed 11 nights in Mar 2024
Response from Bijay on Mar 25, 2024
Dear Guest, Thank you for taking time to write feedback on your stay. Your feedback is valuable and acknowledged. Regards, Bijay S. Front Office Manager

10/10 Excellent

Lourdes, Frederick

Traveled with family
Liked: Cleanliness, property conditions & facilities
We picked this place because you can’t beat the location. It’s walking distance to every thing major. The full kitchen was a very nice addition and the staff here are friendly and accommodating. Our city view was really nice to wake up to every morning.
Stayed 5 nights in Mar 2024
Response from bijay on Mar 25, 2024
Dear Guest, Thank you for taking time to write feedback on your stay. Your feedback is valuable and acknowledged. Regards, Bijay S. Front Office Manager

6/10 Okay

Damien

Disliked: Property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Bijay on Mar 22, 2024
Dear Damien,Thank you for staying with us. We have received your feedback and its valuable to us. We have noted your comments and assure you that those are acknowledged. Regards,Bijay S.Front Office Manager

2/10 Terrible

Jane

Business traveler
Disliked: Cleanliness, amenities, property conditions & facilities
Great location, terrible hotel.
Stayed 1 night in Mar 2024
Response from Bijay on Mar 21, 2024
Dear Guest,Thank you for staying with us.Your feedback is valuable to us and we have acknowledged your comments which helps our team members to enhance our guests experiences in future.Regards,Bijay S.Front Office Manager

10/10 Excellent

matthew

Stayed 1 night in Mar 2024
Response from Bijay on Apr 7, 2024
Dear guest,Thank you for staying with us.We appreciate your time for your feedback and valued them. Your feedback is essential for us to improve our guests experiences.Regards,Bijay ShresthaFront Office Manager

6/10 Okay

TSANG YUN JOSEPH

Traveled with partner
Liked: Amenities
Disliked: Property conditions & facilities
The place is a bit run-down though the location is excellent as it is within walking distance to Darling Harbour, Westfield and Town Hall Station. The staff have been courteous and accommodating. However, the biggest let down are the beds. If you want to know what sleeping on concrete feels like feel free to give this place a try. We fed back to the staff but their reply was that all the bed mattresses were the same. You could tell they installed cheap mattresses on their beds. We found it hard to sleep and woke up with sore back almost daily. Despite our tolerance levels; we had to give this hotel a low score because it failed in its primary purpose: to give its guests a good nights sleep.
Stayed 7 nights in Mar 2024
Response from Bijay on Mar 18, 2024
Dear Frances,Thank you for staying with us.Your feedback is valuable for us and help us to improve our guests experiences. We hope to see you again.Regards,Bijay S.Front Office Manager

2/10 Terrible

Yu

Disliked: Cleanliness, amenities, property conditions & facilities
The worst hotel so far,staff has no respect and rude as hell.Room was and out dated
Response from SHS Team on Mar 19, 2024
Dear Yu, Thank you for staying with us. Please we strongly advise you to book the hotel 1 day in advance for you to check-in at 8am. Since our team member were very nice to offer you room at earliest at 11am. The team members were very kind and try to help you with your request as much as possible.Regards,SHS team