Honeymoon Room, 1 King Bed, Jetted Tub | Coffee and/or coffee maker

Reviews of Brooklyn Motel

3 out of 5
Brooklyn Motel
7 Bridge Street, Brooklyn, NSW

Reviews

8.8

Excellent

Rating 10 - Excellent. 84 out of 164 reviews" "
Rating 8 - Good. 64 out of 164 reviews" "
Rating 6 - Okay. 11 out of 164 reviews" "
Rating 4 - Poor. 2 out of 164 reviews" "
Rating 2 - Terrible. 3 out of 164 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

8.6/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Phil, Winmalee

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property did everything I needed it to
Stayed 1 night in Mar 2024
Response from Tom on May 3, 2024
Thanks That is what we are here for. But we want to do more we are always available to help with anything to make yr stay a comfortable and enjoyable one.

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

10/10 Excellent

Jodie

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful place to stay tidy and clean.Close to everything we needed.😊
Stayed 1 night in Jan 2024

6/10 Okay

Ian

Stayed 1 night in Jan 2024

10/10 Excellent

Narelle

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

8/10 Good

Kathleen

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Friendly greeting on arrival. Room was clean, very spacious, good balcony are.
Stayed 1 night in Dec 2023

10/10 Excellent

Alan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Charming room
Stayed 1 night in Nov 2023

10/10 Excellent

Graeme

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

8/10 Good

Megan

Traveled with family
Liked: Cleanliness, staff & service, amenities
Comfortable and close as we were doing a cruise on the Hawkesbury.
Stayed 1 night in Oct 2023
Response from Brooklyn Motel on Nov 2, 2023
We're glad to hear that our motel's comfortable accommodations and proximity to your cruise on the Hawkesbury worked well for you. Your convenience and comfort are important to us, and we look forward to welcoming you back for another pleasant stay in the future!

8/10 Good

Deborah

Stayed 1 night in Sep 2023

10/10 Excellent

john

Stayed 1 night in Sep 2023

10/10 Excellent

Blesilda

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A good place to stay and relax. Excellent customer service.
Stayed 1 night in Aug 2023
Response from Sam on Aug 17, 2023
Thank you for your kind words about your stay at the Brooklyn Motel. We're delighted that you found it to be a good place for relaxation and that our customer service met your expectations. Your positive feedback means a lot to us.If you're ever seeking another tranquil getaway, we'd be honored to welcome you back.

10/10 Excellent

jim

Liked: Cleanliness, staff & service, property conditions & facilities
We enjoyed our stay
Stayed 1 night in Aug 2023
Response from Sam on Aug 17, 2023
Thank you for choosing the Brooklyn Motel for your stay. We're glad to hear that you enjoyed your time with us. If your future plans include another visit to the area, we'd be delighted to host you again.

10/10 Excellent

Heather

Liked: Cleanliness, staff & service, property conditions & facilities
Just lovely
Stayed 1 night in Aug 2023
Response from Sam on Aug 17, 2023
Thank you for your kind and succinct feedback. We're delighted that you found your experience at the Brooklyn Motel to be lovely. If you ever plan to return to the area, we'd be thrilled to have the pleasure of welcoming you back.

10/10 Excellent

dorothy

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Access for a man on 2 sticks into the building was unsafe up all those steps at the front. Parking should be noted as 'not on site'. We couldn't use the spa as no rail to get out. Microwave power depended on twigging the lead even without a second item turned on. Microwave was pinging and we didn't know where from until listened. Would recommend it as a stopover for those enjoying other activities in the area. Convenient location to eateries and Postman Cruise The layout of the room was great, the decor was impressive. little table in the front window. A most enjoyable stay.
Stayed 1 night in Jul 2023

10/10 Excellent

Tracey

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Loved the location & how quiet this place is...staff are extremely friendly
Stayed 2 nights in Jul 2023
Response from Sam on Aug 17, 2023
We appreciate your feedback and are pleased to hear that you loved the peaceful location and tranquility of the Brooklyn Motel. Our commitment to providing a serene environment is important to us. Thank you for acknowledging our friendly staff; creating a welcoming experience is one of our top priorities.Should your travels bring you back to the area, we'd be more than happy to host you again for another relaxing and enjoyable stay.

6/10 Okay

Julia

Traveled with family
Liked: Staff & service
It's an old motel with rooms/ensuites that obviously need refurbishment. Very handy to the pub and cafes.
Stayed 1 night in Jul 2023

10/10 Excellent

Susan

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We absolutely loved it. It was so quaint & check in was great & very welcoming. Also a great location, would definitely stay again.
Stayed 1 night in Jun 2023
Response from Sam on Aug 17, 2023
Thank you for sharing your positive experience at the Brooklyn Motel. We're thrilled that you loved the quaint charm of our establishment and had a great check-in experience. Our team is dedicated to providing a warm and welcoming atmosphere for our guests. It's wonderful to hear that our location also met your expectations.We can't wait to welcome you back for another enjoyable stay in the future. Your kind words mean a lot to us.

8/10 Good

Kellie

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great place
Stayed 1 night in Jun 2023

10/10 Excellent

Sophie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2023
Response from bert on Jun 8, 2023
Thank you. Glad that you enjoyed your sta

10/10 Excellent

Elizabeth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hidden gem in quaint town outskirts of Sydney
Tom is a gracious host- honest, friendly, and thoughtful. Nice touches like fresh milk and cookies for coffee service. He also had extra toothbrushes for travelers. Room was spacious and clean. Great restaurant across the street. Safe and quiet fishing town with walking paths and beaches. Tom went above and beyond to return an item I left behind. Highly recommended this hotel if in the Sydney area.
Stayed 1 night in Feb 2023
Response from Tom on Apr 6, 2023
Thanks so much Elizabeth we loved having you with us. It makes us feel great when people like you appreciate the personal effort we go to to be interested in individuals. We are satisfied to know you enjoyed yr stay. we look forward to having you stay with us again.Tom

8/10 Good

Ruth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hosts were available to do everything they could to be helpful and kind. They were attentive to every detail of cleanliness and to keeping the rooms attractive.
Stayed 5 nights in Mar 2023
Response from Tom on Mar 26, 2023
Thanks Ruth, Your review is great and makes us feel very satisfied because it proves our efforts are worth It. We highly value each guest individually. We try for best practice in all aspects of room care. So thank you for acknowledging our efforts. We would love to see you back again. Thanks Tom.

8/10 Good

Cheryl

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Is an older building, in very good condition. Lovely and quiet, very clean and comfortable. Meals in the hotel across the road were fresh, wide variety of meals. Would stay again.
Stayed 1 night in Mar 2023
Response from Tom on Mar 20, 2023
Thanks for yr kind review. hehe yes we are old but good the way it used to be. We value our guests and their opinion. Please come back again. Tom

8/10 Good

Bryan

Stayed 1 night in Mar 2023
Response from Tom on Mar 16, 2023
Thanks Bryan, It is really rewarding when people are happy with what we do. We are here for people so yr. review shows we do it well, Thanks,

8/10 Good

Susan

Stayed 2 nights in Mar 2023
Response from Tom on Apr 6, 2023
Thanks so much Susan for yr rating. We look forward to seeing you again. Tom

10/10 Excellent

Gabriele

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good sized room with useful facilities. Nice hosts. Very close to restaurants, train, and ferry. Lots of walking tracks. Lovely location.
Stayed 2 nights in Jan 2023
Response from Tom on Feb 3, 2023
Great Gabriele, we love your positive review. Its great to have you stay with us. we consider all our guests as close family and it brings us joy when we know they enjoyed their stay with us. love to have you back again in the future. Tom.

10/10 Excellent

Peter

Stayed 1 night in Jan 2023

10/10 Excellent

Shannon

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Charming, thoughtful, comfortable. A very pleasant stay that felt like a world away.
Stayed 1 night in Jan 2023
Response from Tom on Jan 26, 2023
Thank you for your very positive review we love it when people appreciate our personal care and concern and our lovely rooms and peaceful atmosphere. we would love to see you again. Thanks Tom

2/10 Terrible

Brent

Traveled with partner
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Air-conditioning was a joke and with no opening windows (just glass blocks) in mid summer, hot and claustrophobic was an understatement.. The temperature in the room was substantially hotter than outside and as the night cooled down the room didn't. The motel didn't advise us about the air-con until I called on the day re check in and failed to mention there were NO opening windows.. other rooms had opening windows and balconies yet the prices were the same! I visually inspected the motel's air conditioners and they were very old and very rusty.
Response from Tom on Jan 26, 2023
Hi Brent, Thank you for your review. yes It was frustrating that the air con in your room was not quite up to scratch. We to were extremely frustrated because being Christmas-New Year no technicians could come to install the new one we had purchased It was installed the day after yr. stay. You must have forgotten we were the ones that called you on the day as a courtesy to give you a 50 discount and give you the opportunity to find other accommodation. You gladly accepted the discount and still chose to stay in the room. Fire regulations do not allow us to have open windows in that room, however from our consistent excellent reviews you can see people love staying with us. Yours is a once of case. and as you know we were not able to take payment from your card for the balance on the room. We are happy you had a free night on us. The technician who installed the aircon unit checked our other units in the rooms and we couldn't find any rust you mentioned, they all are quite up to date units and functioning perfectly. It would have been good if you could have seen us before leaving and reported your issues but you left without checking out. We are glad it allowed us to check and service all the issues you mentioned. People enjoy our personal caring and family atmosphere. We know from comments we receive that guests love it here. we take seriously genuine constructive reviews. we look forward to you staying with us in future. Tom Manager

10/10 Excellent

Stephen

Stayed 1 night in Dec 2022
Response from Tom on Jan 26, 2023
Thank you Stephen for yr. kind positive review. It reinforces our genuine effort to see guests completely happy. We would love to see you back again. Regards Tom

10/10 Excellent

Ann

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Easy check-in, very clean room with all usual facilities and equipment, plus double spar bath, coffee plunger and fresh grounds in fridge. Very comfortable bed
Stayed 1 night in Dec 2022
Response from Bert on Dec 17, 2022
Glad that you enjoyed your stay in Brooklyn. Hope to see you next time

10/10 Excellent

Karen

Stayed 1 night in Dec 2022
Response from Tom on Jan 26, 2023
Thank you Karen, we really appreciate yr. review. We couldn't do better than a score of 10, but we do try to make every individual stay a happy one and like it if we can personally help all guests. We value our country style rooms and our family style concern for each person. Thank you for reinforcing our efforts. Regards Tom

8/10 Good

Gerard

8/10 Good

Ann

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay. Only problem is parking. Otherwise enjoyable
Response from Bert on Dec 17, 2022
Parking is on the road in front of the motel. Normally (but not always) parking is within 20 or 30 meters.

10/10 Excellent

David

Stayed 2 nights in Oct 2022
Response from bert on Oct 29, 2022
Thanks David for your review

8/10 Good

Amy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved having a spa in the room
Stayed 1 night in Oct 2022
Response from Bert on Oct 29, 2022
As part of the great North Walk, most people LOVE our , our spa's, All rooms have one in the ensuite.

10/10 Excellent

Catherine

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent and accommodating staff. Easy walking around the village. Comfortable facilities. Very clean.
Stayed 1 night in Sep 2022
Response from Bert on Sep 28, 2022
Thank you Catherine for your review. We try to remain the best we can be.

10/10 Excellent

Aaron

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A hidden gem just off the freeway but still feels miles from anywhere, super friendly staff and big, well appointed rooms. Will be back again.
Stayed 1 night in Jul 2022
Response from Bert on Sep 5, 2022
Thanks for your review. Hope to see you next time

10/10 Excellent

Michele

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2022
Response from Tom on Jan 26, 2023
Thanks so much We love getting 10 for reviews. shows we are doing things right. we look forward to seeing you again. Tom

10/10 Excellent

denisse

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This little Brooklyn motel was delightful. Owners /staff extremely helpful and friendly. Private and quiet - a home away from home. Well situated, good country pub opposite with an excellent menu. Easy walk to the river and surrounds. Room was nicely decorated; comfy bed with a good sleep, waking up to the call of birds; bathroom very clean with easy hot water; room spacious and also very clean with a little table and chairs for eating plus a walk out patio. I’d stay there again. Thank you.
Stayed 1 night in May 2022
Response from Tom on Jan 26, 2023
Thanks Denisse, sorry took so long to reply. Yr. review was just great, what we like to read, that all you stated is true to our aim in personally serving our guests. We pride ourselves in making sure that each individual is content and happy. We hope we can see you back again.Regards Tom

8/10 Good

Yvette

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is a nice enough place. The room was cold and the air con sounded like a jet engine taking off regularly. No heat lamps in the bathroom, so the mirrors fogged right up. Shower, however was amazing. A bit disconcerting to have the front doors wide open all evening as our room was right next to them. Pub directly over the road, but not too noisy for a Friday night. No parking - on street parking only. Safe enough.
Stayed 1 night in Jun 2022
Response from Tom on Jan 26, 2023
Oh Sorry took so long to reply, You must have been here in winter. Our aircons have been serviced and one replaced, but we welcome you putting the heater on full. In addition you may not have been informed that in the cupboard is a fan heater usually people use it in bathroom or main room to add additional heat. Our entry doors are always open we never have issues with crime or intruders. this is a testimony to why guests love staying here, the friendly, safe, peaceful, atmosphere people love staying with us. There is usually plenty of close parking near the motel and cars are very safe here. Thanks for yr review hope we see you back again. Regards Tom.

8/10 Good

Robert, TANAWHA

Traveled with partner
Liked: Cleanliness, staff & service
An older style motel located very conveniently close to the train station. Great meals at the hotel opposite. Comfortable large room. Well set up.
Stayed 2 nights in May 2022
Response from Tom on Jan 26, 2023
Thanks for yr positive review, Happy to have you stay with us. We look forward to seeing you again. Tom

10/10 Excellent

Anton

Stayed 1 night in May 2022

10/10 Excellent

Karen

Traveled with partner
Liked: Cleanliness, staff & service
Just love staying at this motel always clean and very comfortable spacious rooms will recommend highly and will be back continuously
Stayed 1 night in May 2022

6/10 Okay

Priscilla

Traveled with family
Liked: Staff & service, amenities
I liked the spaciousness of the room and it was well equipped. Check-in was super easy. I just wish that the very mouldy shower curtains and build up of mould in tile grout was addressed in room 1. The large bath is a selling point but the amount of mould (the smell) triggered my allergies and I didn’t want to spend any more time in there than I had to. The price does reflect the aged condition of the room but as a matter of health and hygiene, I don’t think mould should be tolerated.
Stayed 1 night in Apr 2022
Response from Tom on Jan 26, 2023
Thank you for yr. review. we are new managers, all yr. comments were valid. we have taken care of all issues and our rooms are thoroughly clean and neat. We have fixed the mould problem and are using a special product which is natural and no chemical low allergy to prevent allergic mould and other concerns.. We take those things very seriously and want immaculate rooms with top quality facilities.

2/10 Terrible

Sally

Stayed 2 nights in Apr 2022

10/10 Excellent

Jennifer

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved how the Motel was set up. Spacious rooms and quiet area
Stayed 1 night in Apr 2022

4/10 Poor

Alison

Traveled with partner
Liked: Cleanliness
Disliked: Staff & service
There was no milk in the room so could not make a coffee and the staff / owner was running in and out and yelling and setting the fire alarm off by cooking at ten o’clock at night very dissapointing for the price
Stayed 1 night in Mar 2022

10/10 Excellent

Julie

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean with all needs catered for, even plunge coffee. A very old building which I doubted but it’s new bathroom & needs are very well styled and crispy clean. Perfectly located with pub across the road that has an incredible Menu!
Stayed 1 night in Feb 2022
Response from bert on Feb 15, 2022
Thank you for your review. It is all about location, location, location, We try as well though.

10/10 Excellent

Janet

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great price for what is offered
Super friendly and helpful staff. The room was gorgeous and the double spa was luxury. Opposite a really nice pub with great food and acoustic entertainment. Lovely location, good area and very quiet and comfortable. The bed was king sized and super comfortable. Really enjoyed our stay.
Stayed 1 night in Jan 2022
Response from bert on Feb 15, 2022
Glad that you enjoyed your stay and thanks about telling this to everyone who reads reviews.