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Reviews of The Monteray Hotel

2.5 out of 5
The Monteray Hotel
2nd Avenue Dover, St. Lawrence Gap, Christ Church

Reviews

8.8

Excellent

Rating 10 - Excellent. 47 out of 95 reviews" "
Rating 8 - Good. 35 out of 95 reviews" "
Rating 6 - Okay. 9 out of 95 reviews" "
Rating 4 - Poor. 4 out of 95 reviews" "
Rating 2 - Terrible. 0 out of 95 reviews" "

9.0/10

Cleanliness

9.4/10

Staff & service

7.6/10

Amenities

8.0/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

10/10 Excellent

Paul

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
The staff were friendly and hardworking.
Stayed 7 nights in Mar 2024
Response from Wendy on Mar 31, 2024
Thank you very much for taking the time to review our property. We are happy to hear that you enjoyed your visit. Take care, and we are hopeful that you will come again.

10/10 Excellent

Bonnie

Liked: Cleanliness, property conditions & facilities
Great place to stay for us pre cruise. Wendy was super kind! Had to have emergency medical help and Wendy was on top and arranged everything Thanks
Stayed 2 nights in Mar 2024
Response from Wendy on Mar 25, 2024
Thank you very much for taking the time to review our property and it was my pleasure to assist. I am happy to hear that your trip home was uneventful. Take care!

8/10 Good

Lieven

Business traveler
Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
Employees very helpful. The apartments are a bit outdated and need some upgrading. I wish they had beach towels available. On the Friday the music near the property was very loud from 10 pm to midnight, which was annoying since I had to wake up at 3am for an early flight
Stayed 2 nights in Mar 2024
Response from Wendy on Mar 24, 2024
Good morning,Thank you for taking the time to share your feedback. We value your input as we seek to improve on all the area mentioned. Beach towels are available at the front desk. We will also work on having the information available.

4/10 Poor

Briana

Traveled with family
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
Outdated apartment was assigned to me. Replacements and renovations were needed. I'm actually shocked by the 10/10 reviews because the apartment I was assigned to wasn't clean upon arrival with extremely outdated appliances and furniture to the knobs on both the bathroom, shower, and kitchen sink were dirty and rusted. The shower curtain was dirty upon arrival as well. I went to the main office and complained and they had someone come and check out the room and the woman's facial expressions and response as if it was normal for the apartment to look like that. Absolutely unexceptable. The staff attempted to clean the door knobs around all sinks, but honestly that didn't do much for the room. The only new items in the apartment were the microwave and TV. There weren't any blankets placed over the bed, instead they placed some extremely thin layer of material over the bed. Highly disappointed in this property. I spent my hard earned money to stay here and it wasn't good at all. I only stayed here for two days because my trip wasn't extended last minute and all of the places I wanted to stay at were sold out.
Stayed 2 nights in Mar 2024
Response from Rhianna on Mar 21, 2024
Hi Briana, thank you for taking the time to provide us with valuable feedback. We are sorry to hear that you felt disappointed by your stay with us. Our mission is to ensure that our guests are comfortable, feel the warmth of our hospitality, enjoy our facilities and the natural beauty of Barbados, and have a great experience overall. We are taking your comments into account to improve the accommodations in each and every room and to ensure our guests thoroughly enjoy their time with us.

8/10 Good

Heather

Traveled with family
Liked: Cleanliness, property conditions & facilities
All the staff were very nice and helpful, particularly Barbara who showed us the way to the pharmacy! The room was cleaned every day and the pool was very nice to enjoy after a day at the beach. The pool had a good railing which made it easy to get in and out of. The 3 local beaches are within walking distance and the local buses are about a 10 min walk. Easy, casual and relaxing spot!
Stayed 7 nights in Mar 2024
Response from Joy on Mar 15, 2024
Thank you for your review. It was our pleasure to be of service to you and help make your stay with us an enjoyable one.

10/10 Excellent

Joanna

The appartments were in a perfect position for the beach, very close. Our flight was delayed home and the office was so kind and helpful finding airline phone numbers for me, we were so grateful, I highly recommend these apartments.
Stayed 2 nights in Feb 2024
Response from Wendy on Feb 19, 2024
Thank you so much for your uplifting review. We are happy that our assistance was helpful.

10/10 Excellent

Jason

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Very nice people
Response from Rhianna on Jan 16, 2024
Delighted to hear you had a nice stay with us. We hope to see you again soon!

10/10 Excellent

Hari

Liked: Cleanliness, property conditions & facilities
Stayed 3 nights in Dec 2023
Response from Wendy on Dec 18, 2023
Thank you

8/10 Good

Anthony

Traveled with group, Traveled with family
Liked: Cleanliness, room comfort
Stayed 21 nights in Oct 2023
Response from Wendy on Dec 17, 2023
Thank you.

6/10 Okay

Tenika

Disliked: Cleanliness
Stayed 2 nights in Dec 2023
Response from Wendy on Dec 13, 2023
Thank you.

10/10 Excellent

Teresa

Stayed 11 nights in Nov 2023
Response from Wendy on Dec 13, 2023
Thank you

10/10 Excellent

Margaret

Stayed 28 nights in Jul 2023
Response from Wendy on Aug 30, 2023
Thank you, Margaret, for your thoughtful review. We are happy to hear that you enjoyed your visit with us.

10/10 Excellent

Keitha

Traveled with group
Liked: Cleanliness, room comfort
I stayed at this facility several times, also several of my family members and friends and our stay there was very good. The staff is excellent, very helpful and friendly. They provided prompt assistance as needed and are always willing to help with anything. The place is very clean. However, there should be air condition in all areas of the one-bedroom suite, not only the bedroom; the fan is inadequate for the hot weather.
Stayed 14 nights in Jun 2023
Response from Wendy on Jul 5, 2023
Thank you for your positive review. We (the staff) try very hard to accommodate your request and make your stay with us enjoyable. At this time, we are preparing to start repairs to the building, and I am hopeful that your suggestion can be accommodated.

10/10 Excellent

Theresa

Liked: Cleanliness, room comfort
Good choice for The Gap
Really pleased we decided to stay here. Helpful and friendly staff. Lovely clean pool. Very well stocked kitchen with equipment. We had a large studio room with a balcony . It is also at the quieter end of St Lawrence Gap which suited us but near enough to walk to all the restaurants and bars. Good quiet beach just across the road where the turtles swim by.
Stayed 14 nights in Mar 2023
Response from Wendy on Mar 18, 2023
We are so pleased and thankful for your very positive review, and happy to hear that you found or accommodation and location suitable for your needs. Take care and we look forward to possible future visits from you.

4/10 Poor

Ruth

Stayed 3 nights in Mar 2023
Response from Wendy on Apr 3, 2023
Thank you

8/10 Good

Gail

Liked: Cleanliness, amenities, property conditions & facilities
Great restaurant on site.
Stayed 3 nights in Jan 2023
Response from Wendy on Feb 19, 2023
Thank you.

8/10 Good

Cheryl

Traveled with group, Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Perfect location to get to any of the south beaches. Far enough away from the main road and noise from ZRs but close enough to walk to catch them. Towels were changed every day. We stayed in Wendy House and although they have 2 showers only 1 was big enough to comfortably use so all 4 of us had to use just the one. Some of the window slats in bedroom 2 don’t close all the way so the AC would escape easily. Overall very good experience, would definitely stay again.
Stayed 15 nights in Jan 2023
Response from Wendy on Feb 3, 2023
Thank you for taking the time to review our property.We are glad your overall experience was good. We will work on the issues you mentioned.

10/10 Excellent

Elizabeth, Toronto

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Very close to the beach, love the pool for an afternoon cool down.
Stayed 14 nights in Nov 2022
Response from Monteray on Dec 10, 2022
Thank You

8/10 Good

jean

location, friendly staff, ease of checking in and out, clean,
Response from Monteray on Dec 10, 2022
Thank you

10/10 Excellent

Mary

Traveled with group
Liked: Cleanliness, amenities, property conditions & facilities
Great little place. No frills but all u need there.
Stayed 6 nights in Nov 2022

10/10 Excellent

Jillian

Liked: Cleanliness, room comfort
Amazing hotel apartments montaray st Lawrence gap everything you could possibly need provided by them full cooker over microwave full kitchen very clean basic room Sandra house cleaner was a lovely lady worth her weight in gold she puts everything into her job what she enjoys reception staff very helpful and pleasant always garden areas kept lovely and maintained along with the pool Will definitely be returning thank you
Stayed 14 nights in Nov 2022
Response from Wendy on Nov 21, 2022
Thank you for the very uplifting and positive review.We appreciate it and we look forward to seeing you again.Take care.

10/10 Excellent

Josie-Ann

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
It’s really nice and the staff are helpful and polite. It’s also further down the gap so it’s quieter too.
Stayed 2 nights in Oct 2022
Response from Rhianna on Oct 25, 2022
Hi Josie-AnnThank you for your review. We are delighted to hear that you enjoyed your stay. We hope to see you again soon.

8/10 Good

SANDRA, Memphis

Liked: Cleanliness, property conditions & facilities
Great staff
Stayed 3 nights in Sep 2022
Response from Wendy on Oct 9, 2022
Thank you for taking the time to post a review. We were happy to have you stay with us and am hopeful that you will visit again.

8/10 Good

Alica

Business traveler
Liked: Cleanliness, amenities, property conditions & facilities
The only thing is the water pressure is too low in the shower.
Stayed 5 nights in Aug 2022
Response from Wendy on Sep 3, 2022
Good Morning,Thank you for taking the time to share your experience.I am sorry to hear about the problem you had with the water pressure and had you informed us, we would have turned on the pump. Maybe next time.

10/10 Excellent

Jennifer

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
As we expected, this was a “no frills” property but it was just what our family wanted. The apartment was clean, housekeeping and reception were excellent, and the location was perfect for taking in local culture in Dover in St. Lawrence Gap. The Dover Beach was really nice and the area is close to safe local transportation. There is also plenty to do in the area. We would return.
Stayed 7 nights in May 2022
Response from Wendy on Jun 9, 2022
Thank you very much for your uplifting review. We really appreciate it, and we are hopeful that you will visit with us again.

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, room comfort
Stayed 5 nights in May 2022
Response from Wendy on May 28, 2022
Thank you very much for your positive review, we really appreciate it.

10/10 Excellent

Christopher

Traveled with group
Liked: Cleanliness, amenities, property conditions & facilities
Great apartments in a perfect location if you want to be within walking distance of the Gap and the beach! The kitchens are clean with everything you need, and the apartment was cleaned daily. Really spacious and good flexibility, should you need to add an extra person, which suited us as a group of friends. Lovely food at the on-site restaurant- Irie foods. Communication from the property was superb, and the staff were friendly and helpful. Would definitely book these again!
Stayed 16 nights in Mar 2022
Response from Wendy on Apr 2, 2022
Thank you for your very positive and uplifting review. Wendy

4/10 Poor

Magdalena

Liked: Amenities
I was charged for fees, local taxes and VAT twice. Tried to explain to the receptionist who wouldnt listen. Ended up paying to avoid further delays. Advise to others; check what theyre asking you to pay for as expedia already includes this in.
Stayed 2 nights in Feb 2022
Response from Wendy on Feb 24, 2022
So sorry to hear that your visit with us was not the best. We do encourage you to know what you are booking, when not doing so directly with the hotel. We wish you the very best and am hopeful that you will choose to visit again. Not our hotel, but our country.

6/10 Okay

Lee

Traveled with group
Disliked: Amenities
Dated, dusty but fine — close to beach, has a couple of restaurants on its doorstep, but not the luxury stay you dreamed of.
Stayed 5 nights in Jan 2022
Response from Wendy on Feb 2, 2022
Thank you for taking the time to review our property.

8/10 Good

nigel

Liked: Cleanliness, room comfort
very good every thing went with ease
Stayed 3 nights in Jan 2022
Response from Wendy on Jan 17, 2022
Thank you for your uplifting review. We loved having you visit with us.

10/10 Excellent

Anita Stankovic

Traveled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
The apartment is very spacious. It has big rooms, a large kitchen, a dining table to accommodate 6 people and sofa/ armchairs near the TV set. We loved the outdoor sitting area where there are 3 tables with lots of chairs and 2 deck chairs and lots of space with grass. The receptionist was incredibly helpful in answering many of our questions every day and assisting us with all the requests we made.
Stayed 7 nights in Dec 2021
Response from Wendy on Jan 5, 2022
Thank you

10/10 Excellent

Verified traveler

Liked: Cleanliness, room comfort
Super nice and very good value for money
Stayed 7 nights in Dec 2021
Response from Wendy on Jan 5, 2022
Thank you

8/10 Good

Sarah

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
I like the fact that you walk around the corner and the beach was right there. Only issues I had is that the toilet did not flush well and the shower pressure was very low. But that can be expected on an island.
Stayed 5 nights in Dec 2021
Response from Wendy on Jan 1, 2022
So sorry to hear about the problems you experienced with the toilet and shower. We will try to do better in the future. Happy New Year to you.

8/10 Good

eddie

Liked: Cleanliness
The proprty was good for me ( a single guy ) but looking in the other rooms the c C leaners were working in these rooms were better finished bedding and curtains nicer and an all round better set up altogether Staff were all GREAT realy nice and helpfull.A great wee place for a good quiet holiday except for the 5 Roosters that keep you awake.
Stayed 16 nights in Dec 2021
Response from Wendy on Dec 22, 2021
Thank you for taking the time to review our property. Sorry about the roosters, had you mentioned that you preferred another apartment, we could have looked into the request. Take care of yourself and we are hopeful that you will visit with us again. Regards,

8/10 Good

Dianne

Liked: Room comfort
Housekeeping
Housekeeping needs to step up game
Stayed 10 nights in Dec 2021
Response from Wendy on Dec 20, 2021
So sorry that you experienced issues with the apartment, and wished that you had drawn them to our attention, so that we could address. I do hope that you are not deterred, and will consider visiting with us again.

10/10 Excellent

Patricia

Liked: Cleanliness, property conditions & facilities
The only problem i had was the shower...the water flow was very slow not powerful enough for a great shower after a long hot day...
Stayed 2 nights in Nov 2021
Response from Wendy on Nov 27, 2021
Thank you so much for your favourable review. We appreciate it very much. I will ask the maintenance department to address the issue with the shower. Regards,

8/10 Good

Sheril

Stayed 7 nights in Nov 2021

10/10 Excellent

Vanessa

Liked: Cleanliness, room comfort
Stayed 1 night in Nov 2021
Response from Wendy on Nov 7, 2021
Thank you very much for your favourable review.

6/10 Okay

Khaleema

Business traveler
Liked: Cleanliness
I liked the property. as there was cooking facilities and was clean, however the air-conditioning did leak on day three. nice view outside with palm trees and nicely cut grass. Staff were polite.
Stayed 6 nights in Oct 2021
Response from Wendy on Nov 1, 2021
Thank you for taking the time to review our property. We appreciate your input. Sorry to hear that the air condition which has been fixed, was a problem.

10/10 Excellent

Rhon

Stayed 5 nights in Oct 2021
Response from Wendy on Oct 31, 2021
Thank you for your vey favourable review

6/10 Okay

Jovany

Stayed 7 nights in Oct 2021

8/10 Good

Alison

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
I was spacious clean and comfortable..dtaff was friendlyand welcoming
Stayed 3 nights in Sep 2021
Response from Wendy on Oct 2, 2021
Thank you for your positive review. We were happy to have you visit with us, and look forward to possible future visits.

10/10 Excellent

Josie-Ann

Business traveler
Liked: Amenities, property conditions & facilities
My latch to open the sliding door was very difficult
Stayed 2 nights in Sep 2021
Response from Wendy on Sep 8, 2021
Thank you for taking time to review us. We will have someone address the issue with the latch. Sorry about that and thanks for bringing it to our attention.

10/10 Excellent

Verified traveler

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 7 nights in Jul 2021
Response from Wendy on Aug 19, 2021
Thank you

6/10 Okay

Verified traveler

Traveled with family
Liked: Cleanliness
Disliked: Amenities
Staff are very nice and helpful. Location is great. Close to great restaurants
Stayed 12 nights in May 2021
Response from Tessa on Jun 4, 2021
The staff and management of Monteray wishes to thank you for your positive response and we look forward to serving you in the future.

6/10 Okay

Nkemka

Disliked: Amenities
Stayed 5 nights in Dec 2020
Response from Regina on Jan 6, 2021
Good morning. We appreciate your comment and wish to thank you. May you continue to enjoy your stay with us as we look forward to serving you.

8/10 Good

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
lovely pool,close to beach and restaurants.kitchen well stocked with dishes etc.
Stayed 7 nights in Mar 2020

10/10 Excellent

Nick

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location and the price is reasonable! Nice staff and good facilities
Stayed 9 nights in Mar 2020
Response from wendy on Mar 15, 2020
Thank you Nick, for your very positive review and we are hoping that you will visit with us again.

10/10 Excellent

Malcolm

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Vacation at Monteray Apartment
Older building. Great staff. Very friendly. Room cleaned every day. Very nice large pool. Full kitchen if you wished to cook. Great location in the Gap. Second year staying here. Booked again for next year.
Stayed 14 nights in Jan 2020
Response from Wendy on Jan 26, 2020
Thank you for your very positive review. We enjoyed having you stay with us and we look forward to future visits from you.

10/10 Excellent

Verified traveler

Stayed 10 nights in Dec 2019
Response from Rhianna on Jan 14, 2020
Thank you for such a kind review and we look forward to you staying with us again.