Ratings based on 1,453 Verified Reviews
4.3 Room cleanliness
4.4 Service & staff
4.3 Room comfort
4.3 Hotel condition
Expedia 亿客行 Verified Reviews
by A verified traveler
Posted May 31, 2024 on Expedia
No complaints. Reception was nice and check in was fast and easy. The room was clean and bed were comfortable.
Comment from Hotel Management
May 31, 2024 by the casco bay hotel team , Hotel Management
Dear Rebekah, I'm thrilled to hear that you had such a positive experience! We always aim to make our guests feel welcome and ensure a smooth check-in process. It's great to know that you found the room clean and the beds comfortable. If there's anything else we can do to enhance your stay, please don't hesitate to let us know. We look forward to welcoming you back in the future!
by A verified traveler from Trenton
Posted May 29, 2024 on Expedia
Easy check in an out, friendly staff, free parking which is a plus, close to airport and central to a lot of restaurants and shopping. Bed was nice and comfortable.
Comment from Hotel Management
May 30, 2024 by the casco bay hotel team , Hotel Management
Dear Brittany, Thank you for your positive feedback! We're thrilled you enjoyed our convenient location, friendly staff, and comfortable amenities. Hope to see you again soon!
by A verified traveler
Posted May 28, 2024 on Expedia
Comment from Hotel Management
May 29, 2024 by The casco bay hotel team , Hotel Management
Dear Manish, Thank you for your rating and feedback! We're glad to see that you had a positive experience overall. If there's anything specific you feel we could improve upon to earn that fifth star next time, please don't hesitate to let us know. We appreciate your support and hope to have the opportunity to exceed your expectations on your next visit!
by A verified traveler
Posted May 28, 2024 on Expedia
Comment from Hotel Management
May 29, 2024 by the casco bay hotel team , Hotel Management
Dear camden,Thanks for your rating! We're glad you had a positive experience. If there's anything we can do better, feel free to share. We appreciate your feedback and hope to see you again soon!
by A verified traveler
Posted May 27, 2024 on Expedia
The hotel is tucked in a very quiet corner, though the Maine Mall is very close and you can walk to it. Amenities are basic. There are plenty of dining options around - I chose to go to nearby Olive Garden, only 3 min driving from the hotel. I arrived late, but the late dinner (after 9pm) was pleasant. Portland Maine is a cozy town with a bit of Boston flare; everything is within 10-15 min drive, so no need to be discouraged by the location. The hotel is clean, quiet, the bed is cozy. The staff was friendly, but not particularly helpful. There are a few other similar hotels nearby, and the services are all similar. Plenty of parking space in the back of the building, but you cannot access to your room from the backdoor. The backdoor is closed, no card keys are working.
Comment from Hotel Management
May 28, 2024 by the casco bay hotel team , Hotel Management
Dear Rieko, Thank you for your detailed feedback! We're glad to hear you enjoyed the quiet location and found our hotel clean and cozy. We'll take note of your comments regarding the staff and backdoor access to improve our services. We hope to welcome you back soon!
by A verified traveler
Posted May 27, 2024 on Expedia
Enjoyed our stay overall, but housekeeping should be sure to disinfect the headboard better between stays. Just a word of advice.
Comment from Hotel Management
May 28, 2024 by the casco bay hotel team , Hotel Management
Dear Danna, Thank you for your feedback! We'll make sure to improve our services. We appreciate your advice and hope to see you again soon!
by A verified traveler
Posted May 27, 2024 on Expedia
I booked this room for one night, only to find it was the wrong night. I called IMMEDIATELY to change the night and was told it would cost More Than Twice the amount--because it was a weekend. More than Twice the amount. I asked to just cancel and get a refund. 10 minutes in--and they said NO, this is a nonrefundable room. 10 minutes--for a wrong date. NEVER AGAIN IN THIS HOTEL.
Comment from Hotel Management
May 27, 2024 by the casco bay hotel team , Hotel Management
Dear Debra, We're deeply sorry for the inconvenience you experienced with your booking. Your feedback is important to us, and we'll use it to improve our services.
by A verified traveler
Posted May 27, 2024 on Expedia
Friendly staff clean room
Comment from Hotel Management
May 27, 2024 by the casco bay hotel team , Hotel Management
Dear Caitlin, Wow! Thank you for the perfect rating! We're delighted to hear that you enjoyed your stay with us. Providing exceptional experiences for our guests is what we strive for, and it's fantastic to know that we hit the mark with you. We appreciate your support and look forward to serving you again in the future!
by A verified traveler
Posted May 27, 2024 on Expedia
Property was great, staff seemed put off by guests
Comment from Hotel Management
May 27, 2024 by the casco bay hotel team , Hotel Management
Dear Mikele, Thank you for your feedback. We're delighted to hear that you enjoyed your experience at our property. We'll look into the matter further to ensure our staff provide the best service to all guests. We appreciate you bringing this to our attention.
by A verified traveler
Posted May 26, 2024 on Expedia
Comment from Hotel Management
May 27, 2024 by the casco bay hotel team , Hotel Management
Dear Akkharacha, Thank you for the perfect rating! We're thrilled to hear that you had such a fantastic experience with us. Your satisfaction is our top priority, and we can't wait to welcome you back for another memorable stay.
