Sicily Vacations & Trips from $1,458

This is a 5-star hotel, but for 2 reasons, it’s not operating at the 5-star level. To be fair, let me list the good things first. The physical plant is excellent. The room looks and feels brand new. Everything is top notch and works flawlessly. It is spacious, with high ceiling, and a very comfortable bed. The rest of the building is also in excellent condition, not to mention the gorgeous design. Now for the 2 flaws. The 1st problem is the location. It is a good location but to reach the historic center, there’s still a 15-20 minute walk through a busy part of town. Moreover, there isn’t a lot of space on the sidewalk in front of the hotel. For a hotel of this caliber, one expects a grand entrance of some sort. Not only is there no such thing, it’s almost dangerous right in front of the hotel. The narrow sidewalk is taken up by parked vehicles so that pedestrians essentially have to walk in the streets with cars and buses zipping by. This is not the hotel’s fault. It’s everywhere like this in Palermo, nonetheless, this is unexpected for such a high class establishment. Then there’s the service. It’s decent but spotty. Once at breakfast, I asked for tea. The 1st server completely forgot. The 2nd brought hot water but not the tea bags. I had to ask a third one. Eventually, the teabags were brought but no apology was offered. There is turn-down service but inexplicably, one my last evening, there was none. Someone did knock at my door to ask if the room was OK. Strange!

The attention to the customer was spectacular! We felt absolutely welcomed when we walked in and there after. The staff was helpful and extremely friendly. The place was absolutely beautiful and well kept. Perfect location for couples traveling to unwind! Highly recommend!! 10 stars!!!

Everything we expect and more.. wonderful staff they went above and beyond to make our experience memorable.. Hotel location beautiful service top notch.

Such a beautiful property located across from a beautiful beach. Convenient to walk to restaurants. Loved sitting outside on our private patio and the patio by the pool.

Spectacular! Beautiful, clean and modern hotel in a gorgeous mountain town. We loved our stay and can’t recommend enough this hotel. The spa is lovely and the rooftop terrace is fabulous. We will be back!