Exterior

Reviews of Crowne Plaza Seattle - Downtown, an IHG Hotel

4 out of 5

Reviews

8.6

Excellent

Rating 10 - Excellent. 1201 out of 2222 reviews" "
Rating 8 - Good. 574 out of 2222 reviews" "
Rating 6 - Okay. 258 out of 2222 reviews" "
Rating 4 - Poor. 118 out of 2222 reviews" "
Rating 2 - Terrible. 71 out of 2222 reviews" "

9.0/10

Cleanliness

8.6/10

Staff & service

8.0/10

Amenities

8.4/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

8/10 Good

John, Clermont

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall, the hotel was clean and the room was comfortable. There was some renovation work taking place that was purely aesthetic. The location was very good and was within walking distance to all of the downtown attractions. The only negative I had was that there was no complimentary hotel transportation to and from the airport and cruise pier.
Stayed 1 night in May 2024

10/10 Excellent

Megan

Liked: Cleanliness
Stayed 4 nights in Apr 2024

10/10 Excellent

Neil

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The use of the elevators was easy.
Stayed 4 nights in May 2024
Response from Customer Service on May 22, 2024
Neil, thank you for your review. Crowne Plaza Seattle Downtown is pleased to hear you found the elevator usage convenient. We hope to welcome you back soon.

10/10 Excellent

Jason

Liked: Cleanliness, staff & service, property conditions & facilities
I stayed for less than 24 hours. I was comfortable and it was close enough to the convention center to make walking pleasant.
Stayed 1 night in Apr 2024
Response from Customer Service on May 21, 2024
Jason, thank you for sharing your experience. It's fantastic to hear that you had a comfortable stay and appreciated the convenient location of Crowne Plaza Seattle Downtown. We hope to welcome you back for a longer visit in the future!

10/10 Excellent

Lani

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Walking distance to the conventio centre.
Stayed 2 nights in May 2024
Response from Customer Service on May 20, 2024
Lani, thank you for highlighting our convenient location near the convention center. Crowne Plaza Seattle Downtown is thrilled to hear about your positive experience. We look forward to welcoming you back!

10/10 Excellent

Belinda

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was so close to everything!
Stayed 4 nights in May 2024
Response from Customer Service on May 20, 2024
Thank you for sharing, Belinda!At Crowne Plaza Seattle Downtown, we strive to provide exceptional service for each person who walks through our doors. Thank you for sharing your perfect rating with us. We look forward to sharing the same quality experience with you during your next stay with us.

10/10 Excellent

Herman

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was excellent and accommodating.
Stayed 1 night in May 2024
Response from Customer Service on May 18, 2024
Herman, thank you for your kind words. The team at Crowne Plaza Seattle Downtown is delighted to hear that you found them to be excellent and accommodating. We look forward to your next visit!

6/10 Okay

Mary

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
The room is beautiful. There was no parking available and I am handicapped. We had to park almost 2 blocks over uphill to find convenient parking. As much as we paid, you would think they could accommodate.
Stayed 1 night in May 2024
Response from Customer Service on May 17, 2024
Mary, thank you for your feedback. We're glad you found the room beautiful. We're sorry that parking was challenging, especially considering your needs. Your comments are taken seriously as we strive to improve the experience for all guests.

6/10 Okay

MariaLuisa

Liked: Property conditions & facilities
Disliked: Cleanliness
Stayed 5 nights in May 2024
Response from Customer Service on May 17, 2024
MariaLuisa, thank you for taking the time to leave a rating. Your feedback is important to us. We continuously aim to improve and hope to have the opportunity to serve you better in the future.

10/10 Excellent

Marisol

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location was excellent and the rooms were very nice and clean.
Stayed 2 nights in May 2024
Response from Customer Service on May 15, 2024
Marisol, it's pleasing to know that the prime location and cleanliness of the Crowne Plaza Seattle Downtown exceeded your expectations. We always strive to maintain the highest standards of tidiness in our rooms. Thank you for the positive review, and we truly hope to see you again.

8/10 Good

Jeffrey

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Customer Service on May 15, 2024
Jeffrey, we're pleased to see your rating for Crowne Plaza Seattle Downtown. It's encouraging to know that your experience met your expectations. Should you wish to share more feedback from your stay, we'd appreciate hearing from you. Looking forward to welcoming you back in the future.

10/10 Excellent

Mick

Liked: Cleanliness, staff & service, property conditions & facilities
2nd stay here in a week after being away up north. Nice hotel, will be great when renovation is completed. comfortable room.
Stayed 1 night in May 2024
Response from Customer Service on May 14, 2024
Mick, it's wonderful to hear that you chose Crowne Plaza Seattle Downtown for multiple stays within a week. We're pleased that you found the rooms comfortable. We, too, anticipate that the ongoing upgrades will elevate the guest experience even further. Thank you for your patience during our renovation period, and we look forward to welcoming you back.

8/10 Good

Joshua, JBLM

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good for a weekend trip
Stayed 1 night in Mar 2024
Response from Customer Service on May 11, 2024
Joshua, thank you for choosing Crowne Plaza Seattle Downtown for your weekend trip. We're pleased to learn you had a satisfactory stay. On your next visit, we aim to provide you with an even more enjoyable experience. Safe travels until then!

4/10 Poor

paula

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
This property was in the middle of a renovation. It really didn't have many amenities. I recommend staying across the street at a larger hotel with apool and other amenities.
Stayed 1 night in Mar 2024
Response from Customer Service on May 9, 2024
Paula, we recognize that ongoing renovations can give a different impression than usual. We are continually improving our hotel to offer a superior experience, and we regret if this did not align with your expectations. While we do offer a variety of amenities, we understand your preference for larger offerings. Your feedback is invaluable for helping us enhance our guest experience for future visits.

8/10 Good

Jamieson

Traveled with partner
Disliked: Staff & service, amenities, property conditions & facilities
Very very dated. Room was smelly. Poor ventilation. Noisy ac. Bathrooms felt dirty. Lobby a mess. Poor location and no restaurant apart from noodle pots or crisps available from lobby.
Stayed 2 nights in Apr 2024
Response from Customer Service on May 8, 2024
Jamieson, we regret to read your stay didn't meet expectations. It is disappointing that you found aspects of our hotel outdated and the room conditions not up to par. We value your feedback about the ventilation, noise levels, cleanliness, and snack options. We appreciate your patience during any lapse you may have experienced. Our team constantly works to improve on each of these details. We hope we get another opportunity to show you our true service standards in the future.

6/10 Okay

jenna

Traveled with family
Liked: Cleanliness
We didn’t know the hotel was being completely renovated, that was disappointing. Room was clean, staff were nice (minus housekeeping that just walked into our room unannounced at 9am), valet parking was quick to get the car. Area directly around the hotel is okay, not fantastic. I would give the hotel 3 stars. It was and average stay.
Stayed 1 night in May 2024
Response from Customer Service on May 6, 2024
Jenna, thank you for the feedback. It appears the ongoing renovations led to some unexpected surprises during your stay. Regretfully, there seems to have been a misunderstanding with our room service colleagues. We also want to assure swift valet services and cleanliness are always on top of our list. Your comments regarding the surrounding area are noted as well. We hope to provide a more than average experience on your next visit.

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities
Nice clean place and friendly staff. Would repeat.
Stayed 3 nights in May 2024
Response from Customer Service on May 6, 2024
Thomas, thank you for your wonderful feedback about your stay at Crowne Plaza Seattle Downtown. It brings us joy to hear about your positive experience with our friendly team members and our immaculate facilities. We look forward to giving you another exceptional visit in the future.

8/10 Good

Mick

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very comfortable room stayed for 3 nights. Great friendly staff. currently completing renovation downstairs but was ok. We like the hotel and have booked again to stay in a weeks time. kind regards Mick & Sharyl
Stayed 3 nights in May 2024
Response from Customer Service on May 6, 2024
Mick, it's terrific to hear that you found the Crowne Plaza Seattle Downtown to your liking, especially noting our comfortable rooms and outgoing team members. We're currently undergoing some renovations to enhance our facilities, and we're pleased this did not deter your overall experience. We eagerly anticipate welcoming you back for your next stay soon. Warm regards.

8/10 Good

Booghali

Business traveler
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
Property lobby was under condition and most shared spaces were closed. Some cigarette burns in the curtains but stayed in a non smoking suite. Overall ok for the price.
Stayed 2 nights in Apr 2024
Response from Customer Service on May 4, 2024
Booghali, we value your feedback and are glad to know that you found our hotel acceptable for the price. We regret that you encountered some inconveniences during your stay given the current lobby refurbishment and the issue with your room curtains. Our commitment is to provide a positive atmosphere for all our guests, and your comments will help us enhance our services. We hope to welcome you back once the renovations are complete, for a more delightful experience.

10/10 Excellent

Renato R., Chandler

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Staff very professional, price per nite very reasonable, central in downtown area, keep up excellent customer service!
Stayed 2 nights in Apr 2024
Response from Customer Service on May 4, 2024
Renato, your feedback for the Crowne Plaza Seattle Downtown is highly appreciated. It's great to know you found our dedicated team members professional and our location advantageous for your needs. We thank you for commending our excellent customer service and reasonable rates - both aspects we're immensely proud of. We look forward to your future visit with us.

10/10 Excellent

Angela

Liked: Cleanliness, staff & service, property conditions & facilities
our family had the best stay
Stayed 3 nights in Apr 2024
Response from Customer Service on May 3, 2024
Angela, it's wonderful to hear that your family had an exceptional stay at Crowne Plaza Seattle Downtown. We strive to create memorable experiences for all our guests, and it appears we have achieved that with your family. We appreciate your feedback and eagerly look forward to hosting your family again in the future.

10/10 Excellent

Carlos

Stayed 2 nights in Apr 2024
Response from Customer Service on May 22, 2024
Carlos, thank you for your rating! The team at Crowne Plaza Seattle Downtown is thrilled to know you had a positive experience. We're looking forward to welcoming you back!

10/10 Excellent

Kenneth

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 1 night in Apr 2024
Response from Customer Service on May 3, 2024
Kenneth, it's wonderful to know you had a great experience at Crowne Plaza Seattle Downtown. Don't hesitate to revisit us when you find yourself back in downtown Seattle.

10/10 Excellent

Lauren

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Customer Service on May 3, 2024
Lauren, it's wonderful to see your top-rated Expedia review of the Crowne Plaza Seattle Downtown! We're thrilled you had such a positive experience and we thank you for the accolade. We're eagerly awaiting your next visit.

10/10 Excellent

Varuna

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed at the Crowne Plaza last week and absolutely loved the experience. The room was super clean, beds were comfortable and noise free at night time. The staff was friendly and helpful and the room service requests were promptly addressed. There is a section in the lobby under construction but that does not affect the stay at the hotel in any way. The hotel is fairly close to most of the downtown attractions and the Pier 56 waterfront is walking distance! Lack of eateries in the hotel vicinity is the only downside but then again the Pike Place Market is at a short distance.
Stayed 3 nights in Apr 2024
Response from Customer Service on May 1, 2024
Varuna, it's always a joy to hear that guests like you had a delightful experience at Crowne Plaza Seattle Downtown. Our team is delighted to know you appreciated the tranquil, comfortable accommodations, and the prompt room service services.Our location's proximity to downtown's attractions, including Pier 56 and Pike Place Market, is indeed a highlight for our guests. We understand the desire for more nearby dining options and we appreciate your patience. Thank you for choosing to stay with us and we look forward to welcoming you back.

6/10 Okay

Katherine

Traveled with group
Liked: Cleanliness, amenities
Disliked: Property conditions & facilities
Was not aware at time I booked that the whole lobby, fitness center and restaurant were under construction.
Stayed 3 nights in Apr 2024
Response from Customer Service on May 1, 2024
Katherine, we're disappointed to hear that you were surprised by the renovation work during your stay. It's unfortunate that this information didn't reach you ahead of time. We promise to do better on clearly communicating such crucial details prior. Despite these renovations, we're eagerly looking toward providing improved facilities, and we truly hope you'll give us another chance to serve you in the future.

8/10 Good

Akar

Traveled with group
Liked: Cleanliness
Disliked: Property conditions & facilities
There was a construction at the lobby. We couldn’t use the business area and the rooms for working. And the air conditioning was old and too windy for the bed that was close to it. Bathtub was dangerously slippery. There was an anti-slip strip optionally. But without warning, it was dangerous and the the strip was too small.
Stayed 3 nights in Apr 2024
Response from Customer Service on May 1, 2024
Akar, thank you for taking the time to share your feedback. While we're glad you chose to stay with us at Crowne Plaza Seattle Downtown, it seems a few aspects of your visit may not have exceeded your expectations. We understand there were some inconveniences due to enhancements being made at our lobby, which unfortunately impacted the availability of our work areas. Your comments regarding the air conditioning and the bathtub accessibility and safety are noted and will certainly be shared with our Operations team for further review. While we assure you these instances are uncommon, we appreciate you bringing them to our attention. We hope to have the opportunity to provide you with a more seamless experience on your next visit to the Emerald City.

8/10 Good

Donggun

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 7 nights in Apr 2024
Response from Customer Service on Apr 30, 2024
Thanks for the 4/5 rating, Donggun!We're happy you had such a lovely stay at Crowne Plaza Seattle Downtown! We look forward to hosting you again soon for an even more wonderful experience. Thank you again for sharing your rating with us.

8/10 Good

Chandra, Sequim

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Even though there was dusty construction the staff was very friendly and our room was clean and comfortable. The ice machine room on floor 18 was gross (pizza box in there and a tissue on the floor). Still a good experience. Would have been nice to know before booking that parking would be so expensive, but we found out by email before we arrived and so we parked and walked from the ferry instead. We would stay there again.
Stayed 1 night in Apr 2024
Response from Customer Service on Apr 30, 2024
Chandra, it's heartening that despite the ongoing renovations, you found our team at Crowne Plaza Seattle Downtown very approachable and your room to your liking. Our apologies for any unpleasantness encountered with regard to the cleanliness in particular areas, steps are being taken to enhance our attention to detail. Thank you for sharing your thoughts about the parking fees, we continuously aim to optimize our communication for the benefit of our guests' pre-arrival planning. We can't wait to welcome you back in the future after these improvements.

10/10 Excellent

Sophia, San Bernardino

Liked: Cleanliness, staff & service, property conditions & facilities
This hotel was great! Although we came while they were under construction, the staff and stay was super friendly and helpful!
Stayed 1 night in Apr 2024
Response from Customer Service on Apr 30, 2024
Sophia, we're thrilled to hear that you had a wonderful experience at Crowne Plaza Seattle Downtown even during our period of renovation. Our team members always strive to make each guest's stay as comfortable and enjoyable as possible. We're looking forward to welcoming you back soon.

10/10 Excellent

Keri

Traveled with family
Liked: Amenities
We had a great stay. The beds were comfortable. The staff was friendly and the rooms were very clean. Located perfectly
Stayed 1 night in Apr 2024
Response from Customer Service on Apr 29, 2024
Keri, it's wonderful to hear that you had an excellent stay at Crowne Plaza Seattle Downtown. We're delighted to know that you found our beds comfortable, our team members friendly, and our accommodations impeccably tidied. It's also great that our prime location suited your needs perfectly. We hope your travels bring you back to our doorposts soon.

10/10 Excellent

Cassie

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was fantastic, very friendly and welcoming.
Stayed 1 night in Apr 2024
Response from Customer Service on Apr 29, 2024
Cassie, it's uplifting to hear that you had a warm and pleasant experience at Crowne Plaza Seattle Downtown. We take pride in our team members' committed service and their ability to create a friendly and welcoming environment for our valued guests. We're thrilled that they played a significant role in enhancing your stay. We look forward to hosting you again in the future.

2/10 Terrible

Veronica

Stayed 1 night in Apr 2024
Response from Customer Service on May 18, 2024
Veronica, your feedback is important to us, and we regret that your experience did not meet your expectations. Our goal is to ensure every guest has a pleasant stay, and your input helps us to improve. Thank you for sharing your rating.

10/10 Excellent

Kevin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good hotel would stay again.
Stayed 3 nights in Apr 2024
Response from Customer Service on Apr 28, 2024
Kevin, thank you for your positive feedback. We're thrilled that Crowne Plaza Seattle Downtown met your needs and we look forward to welcoming you back in the future. Safe travels!

10/10 Excellent

Jacob

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The only things I disliked is that on day one the elevator card kept sending me the floor above my room for some reason. Also the bar was closed but that was just bad luck. Overall other than those two things it was a really nice hotel
Stayed 2 nights in Apr 2024
Response from Customer Service on Apr 27, 2024
Jacob, it's great to appreciate the overall positive experience you had at Crowne Plaza Seattle Downtown. Your insights regarding the elevator card are noted. We sincerely apologize for the inconvenience caused and as part of our commitment to enhancing guest experiences, we are currently modernizing our elevators to improve their performance. Your comment about our bar services are invaluable to us too. We continuously look to enhance guest experiences and your feedback certainly assists us in achieving that. We hope to host you again for an even more enjoyable stay.

10/10 Excellent

Alejandro, San Antonio

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best Hotel in Seattle for the Price.
Stayed 4 nights in Apr 2024
Response from Customer Service on Apr 26, 2024
Alejandro, we're thrilled to hear that you believe the Crowne Plaza Seattle Downtown is a top choice in terms of price and value. We continually strive to provide excellent service and affordable rates. Looking forward to your next visit.

10/10 Excellent

SOYOUNG

Stayed 2 nights in Apr 2024
Response from Customer Service on May 16, 2024
Thank you for your excellent rating! The team at Crowne Plaza Seattle Downtown is thrilled to know you had a great experience. We look forward to your next visit!

10/10 Excellent

Leonardo

Stayed 2 nights in Apr 2024
Response from Customer Service on Apr 26, 2024
Leonardo, thank you for your stellar rating of Crowne Plaza Seattle Downtown. We're delighted that you had a wonderful stay with us. If you have the time, we'd appreciate it if you could share more about your experience. We hope to welcome you back in the future!

10/10 Excellent

Chiamaka

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
I really enjoyed my stay. The staff is all around awesome and 6/5 stars! From the beginning to the end the hotel truly accommodated us. I highly recommend!
Stayed 3 nights in Apr 2024
Response from Customer Service on Apr 24, 2024
Chiamaka, it's fantastic to hear how much you enjoyed your stay at Crowne Plaza Seattle Downtown. We're thrilled you found our team members to be nothing short of exceptional. Your kind words are very motivating. Thank you for recommending us, and we look forward to welcoming you back in the future.

10/10 Excellent

MUNYARADZI, west melbourne

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location is great and hotel is a walkable part of town. The bathrooms were not quite as clean as we liked but overall an good choice.
Stayed 5 nights in Apr 2024
Response from Customer Service on Apr 24, 2024
Munyaradzi, thank you for sharing your experience at Crowne Plaza Seattle Downtown. We're glad you appreciated our convenient location and found our hotel to be a good choice. While we're pleased to have mostly met your expectations, we take note of your comments regarding the cleanliness of our bathrooms. We constantly strive to improve and your feedback assists us in this goal. We hope to welcome you again in the future!

10/10 Excellent

Dung hoai

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I still hear the noise upstairs
Stayed 4 nights in Apr 2024
Response from Customer Service on Apr 24, 2024
Dung, we appreciate your high rating of Crowne Plaza Seattle Downtown, and are glad to have hosted you. But we're sorry to understand that there may have been some noise disturbances during your visit. We always strive for our guests to have a peaceful stay, and will certainly seek ways to ensure a quieter experience. Thank you for sharing your feedback and we look forward to welcoming you back for an even better stay in the future.

10/10 Excellent

Cesaleen Keith

Stayed 3 nights in Apr 2024
Response from Customer Service on Apr 25, 2024
Cesaleen Keith, thank you for choosing Crowne Plaza Seattle Downtown and leaving a top-notch rating! We're thrilled that your experience matched your expectations. We can't wait to serve you again in the future. Safe travels!

10/10 Excellent

Douglas

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Hotel was under construction but besides that rooms are clean and comfortable and staff are polite
Stayed 1 night in Apr 2024
Response from Customer Service on Apr 24, 2024
Douglas, it's encouraging to know you found your stay at the Crowne Plaza Seattle Downtown comfortable despite our ongoing improvements. It's also great to hear your appreciation for our meticulous housekeeping and courteous team members. We would be thrilled to welcome you back once renovations are complete for an even more enjoyable stay.

8/10 Good

Roger

Traveled with partner
We needed a hotel close to the concert hall and this was well located. An easy walk to Pike Place Market and the concert hall. Lots of restaurants nearby. Lobby is under construction, surprise, so the breakfast was in a conference room. Breakfast was included with our Expedia booking but priced separately it was $59 USD for two and was certainly not worth that. The room was comfortable however housekeeping is on request which was weird for a fairly expensive per night hotel. The walls are thin. Our neighbor was loud and had the tv on all night. The front desk was informed but it did not seem to matter.
Stayed 3 nights in Apr 2024
Response from Customer Service on Apr 24, 2024
Roger, thank you for taking the time to share your experience. It's great to know that Crowne Plaza Seattle Downtown's location has been convenient for your needs, with easy access to local attractions and dining options. However, we understand your frustration with the unexpected lobby renovation and temporary breakfast location. Regarding the breakfast pricing and the room noise disturbances, we are taking note of your valuable feedback. Our aim is to always provide excellent service, and we're sorry to hear your experience was less than ideal in some aspects. We appreciate your patience with the housekeeping on request and we hope to welcome you back in the future for an improved stay.

10/10 Excellent

Aditi

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice clean hotel
Stayed 4 nights in Apr 2024
Response from Customer Service on Apr 23, 2024
Aditi, we're thrilled to hear that you found the Crowne Plaza Seattle Downtown to be immaculate during your stay. We trust that cleanliness is a top priority and it's wonderful to know that this aspect met your expectations. We look forward to welcoming you back in the future.

10/10 Excellent

Young Gyu

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Customer Service on May 5, 2024
Thank you for the perfect rating!We are very pleased to hear that you had a wonderful stay at Crowne Plaza Seattle Downtown. Providing satisfying and comfortable stays is always what we strive for. We'd love to have you back again soon!Thanks again for the feedback!

8/10 Good

julia

Traveled with partner
Liked: Cleanliness, staff & service
remodeling part of the hotel, main dining room not available
Stayed 1 night in Apr 2024
Response from Customer Service on Apr 23, 2024
Julia, thank you for taking the time to leave us a review. At Crowne Plaza Seattle Downtown, we are constantly looking to improve our guest experience and sometimes that involves renovations. We regret any inconvenience caused with the dining room being temporarily out of service. We can't wait for you to try our newly upgraded facilities in the future.

6/10 Okay

Rebecca

Traveled with family and small children, Traveled with family
Disliked: Staff & service, amenities, property conditions & facilities
Our stay was ok. I am giving it a worse rating because it was under construction while we were staying there. There was no real lobby and no room service. Location is great.
Stayed 3 nights in Mar 2024
Response from Customer Service on Apr 23, 2024
Rebecca, it's regrettable to hear your stay was affected due to the ongoing upgrades. We understand the experience wasn't as seamless as it could be. Rest assured, these improvements aim to provide a more compelling stay in future. It's comforting to know the location was beneficial for your needs. We hope to reintroduce you to a fully-transformed environment in the future.

10/10 Excellent

Lindsay

Stayed 2 nights in Apr 2024
Response from Customer Service on May 12, 2024
Lindsay, it's delightful to know your stay at Crowne Plaza Seattle Downtown was a positive experience. Our team is dedicated to ensuring a satisfying experience, and it seems that we met this mark during your stay. We hope to have you with us again in the near future. Thank you for the wonderful rating.

10/10 Excellent

Elmer

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved u need a key to go upstairs
Stayed 3 nights in Apr 2024
Response from Customer Service on Apr 20, 2024
Elmer, thank you for your positive feedback! At Crowne Plaza Seattle Downtown, your security is our top priority and we're glad to hear that you appreciated our security measures. We hope to welcome you back soon for another enjoyable stay.