2/10 糟糕
Sally
2024年04月21日
不满意:清洁度、服务设施、住宿条件和设施
The host completely forgot she had a booking and left her guest waiting for an hour. Once a new booking elsewhere was made because we had no choice, she called to say the day got away from her. She then said she thought we were getting there at 3:30 yet she did not contact us and we did not leave till 4:30. In either case per policy she was supposed to send us the code to the lockbox no later than 2pm. She is now refusing to refund for a stay we didn’t use. She seems very scammy and VRBO which is actually who this booking is through cannot get in contact with her. I have all the emails and communications,
Sally
2024 年 4 月入住 3 晚