Terrace/patio

Reviews of CIQALA Luxury Suites

4 out of 5
CIQALA Luxury Suites
752 Manuel Fernandez Juncos Ave, San Juan

Reviews

7.0

Good

Rating 10 - Excellent. 396 out of 1005 reviews" "
Rating 8 - Good. 182 out of 1005 reviews" "
Rating 6 - Okay. 131 out of 1005 reviews" "
Rating 4 - Poor. 107 out of 1005 reviews" "
Rating 2 - Terrible. 189 out of 1005 reviews" "

7.6/10

Cleanliness

8.8/10

Staff & service

7.0/10

Amenities

7.0/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Pablo

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Place is great!
Stayed 1 night in May 2024
Response from Miguel Agosto on May 15, 2024
Hello Pablo,Thank you so much for your kind words! We're delighted to hear that you enjoyed your experience at Ciqala Luxury Suites.We're committed to providing a great environment for our guests, and it's fantastic to know that you had a positive time with us.We hope to have the pleasure of welcoming you back again soon!Best regards,Miguel AgostoOperations ManagerCiqala Luxury Suites

8/10 Good

Maria M.

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in May 2024
Response from Miguel Agosto on May 15, 2024
Hello Maria,Thank you for taking the time to share your feedback with us. We're thrilled to hear that you enjoyed your stay at Ciqala Luxury Suites.Your 4-star rating means a lot to us, and we're grateful for your support. We're always striving to improve and provide the best possible experience for our guests, so if there's anything specific you feel we could do better, please don't hesitate to let us know.We look forward to the opportunity to welcome you back and hopefully earn that extra star in the future!Best regards,Miguel AgostoOperations ManagerCiqala Luxury Suites

10/10 Excellent

Rosana

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
Excellent services.
Stayed 2 nights in May 2024
Response from Miguel Agosto on May 14, 2024
Thank you so much for your kind words! We're thrilled to hear that you enjoyed your stay and found our services excellent. Providing exceptional experiences for our guests is always our top priority, and we're delighted that we could meet your expectations. We hope to welcome you back to [Hotel Name] in the near future!

10/10 Excellent

Kenneth

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The place was really pretty and modern.
Stayed 1 night in Apr 2024
Response from Miguel Agosto on May 14, 2024
Thank you so much for your lovely feedback! We're thrilled to hear that you found our place to be both pretty and modern. Creating a welcoming and aesthetically pleasing environment for our guests is important to us, and we're delighted that you appreciated it. We hope to have the pleasure of welcoming you back to Ciqala Luxury Suites in the future.

8/10 Good

Edwin, Manati

Traveled with partner
Liked: Cleanliness, staff & service
Their restaurant has the best view of San Juan.
Stayed 2 nights in Apr 2024
Response from Miguel Agosto on May 14, 2024
Thank you for your glowing review! We're delighted that you enjoyed the stunning view of San Juan from our restaurant. Providing our guests with memorable experiences, both in terms of cuisine and ambiance, is our priority, and we're thrilled that you had such a positive experience. We can't wait to welcome you back for another delightful dining experience with us.

10/10 Excellent

Christian Torres

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location, superb breakfast, free parking, convenient location.
Stayed 1 night in Apr 2024
Response from Miguel Agosto on May 14, 2024
Thank you for your wonderful feedback! We're thrilled to hear that you enjoyed our excellent location, superb breakfast, and the convenience of free parking. Ensuring our guests have a seamless and enjoyable experience is our top priority, and we're delighted that we could meet your expectations. We look forward to welcoming you back to Ciqala luxury Suites for another convenient and enjoyable stay in the future.

8/10 Good

MAIKOL, St. Hedwig

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Clean facility
Stayed 1 night in Apr 2024
Response from Miguel Agosto on May 15, 2024
Hello Maikol,Thank you for choosing to stay at Ciqala Luxury Suites and for taking the time to share your feedback with us. We are pleased to hear that you had a positive experience during your stay.If there are any specific areas where we can further improve or if there's anything else you'd like to share, please feel free to reach out. We value your input and strive to ensure that every guest has a memorable stay with us.We look forward to welcoming you back to Ciqala Luxury Suites in the future.Best regards,Miguel AgostoOperations ManagerCiqala Luxury Suites

8/10 Good

Olga

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from Miguel Agosto on May 16, 2024
Thank you for choosing to stay at Ciqala Luxury Suites and for taking the time to leave us a review. We're glad to hear that you had a positive experience overall during your stay.If there are any specific areas where we can improve to make your next stay even better, please don't hesitate to let us know. Your feedback is important to us as we continuously strive to provide the best possible experience for our guests.We look forward to welcoming you back and exceeding your expectations in the future.Warm regards,Miguel AgostoOperations ManagerCiqala Luxury Suites

8/10 Good

Krontayia N

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a positive experience with Eduardo P., who served as the receptionist at the front desk during our stay. His assistance was invaluable, particularly in offering recommendations for dining and local activities. I struggle with calling this location "luxury". We stayed in the penthouse, and it was a basic studio suite. The parking garage is very small with limited parking spaces. There is a store next door which was convenient, but a lot of people kind of just hang out there. It was an interesting neighborhood for "luxurious" hotel. Notwithstanding these observations, we derived considerable satisfaction from the rooftop amenities. We really enjoyed the rooftop. The culinary offerings at Eteria Rooftop were commendable, complemented by captivating vistas of the cityscape. Additionally, our enjoyment extended to the pool facilities. Overall, we thoroughly enjoyed our stay. Nonetheless, we encountered a degree of discrepancy between the designation of the establishment and the portrayal presented in promotional materials. Generally, we felt a bit misled. However, it was still a fair stay.
Stayed 5 nights in Apr 2024
Response from Miguel Agosto on May 14, 2024
Thank you for taking the time to share your detailed feedback with us. We're pleased to hear that Eduardo P. provided you with invaluable assistance during your stay, and we'll be sure to pass along your kind words to him. It's great to know that you enjoyed the rooftop amenities, including the culinary offerings at Eter Rooftop and the pool facilities. We're glad you found these aspects of your stay to be enjoyable.We also appreciate your candid feedback regarding some aspects of your experience that fell short of your expectations. We apologize for any inconvenience caused by the size of our parking garage and the neighborhood atmosphere. We take your comments seriously and will look into how we can address these concerns to improve the overall guest experience.Regarding the discrepancy between the designation of our establishment and the portrayal in promotional materials, we apologize for any confusion or disappointment this may have caused. We'll take your feedback into consideration as we continue to refine our communication and marketing efforts.Thank you again for choosing to stay with us, and we hope to have the opportunity to welcome you back for an even more satisfying experience in the future.

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hospitalitu, very clean and delicious breakfast
Stayed 1 night in Apr 2024
Response from Miguel Agosto on May 15, 2024
Hello Jennifer,Thank you so much for your glowing review and for choosing to stay with us at Ciqala Luxury Suites. We are thrilled to hear that you enjoyed our hospitality, found our hotel very clean, and especially loved our delicious breakfast offerings.Your kind words mean a lot to us, and we are delighted that we could contribute to making your stay memorable. We look forward to welcoming you back for another wonderful experience in the future.Warm regards,Miguel AgostoOperations ManagerCiqala Luxury Suites

8/10 Good

Sandra

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very nice and friendly very eager to assist. Parking was free and there is a 24-hr convinience store next to the building.
Stayed 1 night in Apr 2024
Response from Miguel Agosto on May 14, 2024
Thank you for your positive feedback! We're delighted to hear that you found our staff to be nice, friendly, and eager to assist you. Providing excellent service is always our top priority, and we're thrilled that we could make your stay enjoyable. We're also pleased that you appreciated the convenience of our free parking and the 24-hour convenience store nearby. We hope to welcome you back to Ciqala Luxury Suites soon for another wonderful stay.

8/10 Good

Mirian

Stayed 3 nights in Apr 2024
Response from Miguel Agosto on May 15, 2024
Mirian,Thank you for taking the time to share your feedback with us. We're thrilled to hear that you enjoyed your stay at Ciqala Luxury Suites.Your 4-star rating means a lot to us, and we're grateful for your support. We're always striving to improve and provide the best possible experience for our guests, so if there's anything specific you feel we could do better, please don't hesitate to let us know.We look forward to the opportunity to welcome you back and hopefully earn that extra star in the future!Best regards,Miguel AgostoOperations ManagerCiqala Luxury Suites

10/10 Excellent

Nancy

Stayed 4 nights in Apr 2024
Response from Miguel Agosto on May 15, 2024
Hello Nancy,Wow! Thank you so much for awarding us with a perfect 5-star rating! We're absolutely thrilled to hear that you had such a wonderful experience at Ciqala Luxury Suites.Your glowing review truly means the world to us, and we're delighted that we could exceed your expectations. It was our pleasure to host you, and we look forward to the opportunity to welcome you back for another fantastic stay in the future.Warmest regards,Miguel AgostoOperations ManagerCiqala Luxury Suites

10/10 Excellent

Tiara

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had an amazing stay !
Stayed 3 nights in Apr 2024
Response from Miguel Agosto on May 15, 2024
Hello Tiara,Thank you for choosing Ciqala Luxury Suites and for sharing your amazing experience with us! We're thrilled to hear that you had such a great stay with us.Our team works hard to ensure every guest has a memorable experience, and it's rewarding to know that we met your expectations.We look forward to hosting you again for another amazing stay in the future!Warm regards,Miguel AgostoOperations ManagerCiqala Luxury Suites

10/10 Excellent

Wolkydia

Stayed 1 night in Apr 2024
Response from Miguel Agosto on May 15, 2024
Thank you immensely for your glowing 5-star review! Your words truly brightened our day here at Ciqala Luxury Suites.Knowing that we could provide you with an exceptional experience fills us with joy. It was a pleasure hosting you, and we're thrilled that you left with such positive impressions.We eagerly await the chance to welcome you back for another memorable stay. Until then, please don't hesitate to reach out if there's anything we can do to make your next visit even more remarkable.Warmest regards,Miguel AgostoOperations ManagerCiqala Luxury Suites

10/10 Excellent

Louis

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was great! The 2 bedroom was amazing for our teenager and pre teen. Breakfast every morning and the shuttle to beach were great add on’s
Stayed 5 nights in Mar 2024
Response from Miguel Agosto on May 15, 2024
Hello Louis,Thank you for choosing Ciqala Luxury Suites and for sharing your wonderful experience with us! We're thrilled to hear that you enjoyed your stay, especially the 2-bedroom accommodation for your teenager and pre-teen.It's great to know that you found our breakfast offerings and shuttle service to the beach to be valuable additions to your stay.We look forward to welcoming you back for another great experience in the future!Warm regards,Miguel AgostoOperations ManagerCiqala Luxury Suites

10/10 Excellent

C. Danette

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff is friendly and helpful. Hotel rooftop is awesome and the restaurant had great food 😋
Stayed 2 nights in Apr 2024
Response from Miguel Agosto on May 14, 2024
Thank you so much for your kind words! We're thrilled to hear that you found our staff friendly and helpful, and that you enjoyed the awesome rooftop and the delicious food at our restaurant. Providing exceptional service and memorable experiences for our guests is always our goal, and we're delighted that we could make your stay enjoyable. We hope to welcome you back to Ciqala Luxury Suites soon for another delightful experience!

8/10 Good

Brian

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Overall above average. Great small roof top, really decent view. Nice breakfast room service with room. Solid option. Rental car parking is VERY VERY LIMITED. Kinda airbnb vibe
Stayed 4 nights in Mar 2024
Response from Miguel Agosto on May 15, 2024
Hello Brian,Thank you for taking the time to share your experience and for choosing Ciqala Luxury Suites. We're delighted to hear that you found our rooftop and view to be great, enjoyed our breakfast room service, and considered us a solid option for your stay.We appreciate your feedback regarding the limited rental car parking and understand its importance. We'll certainly look into ways to improve this aspect for our guests' convenience.If you ever plan to visit again, please let us know. We'd love to welcome you back for another enjoyable stay!Warm regards,Miguel AgostoOperations ManagerCiqala Luxury Suites

10/10 Excellent

Nicole Prentice

Stayed 3 nights in Mar 2024
Response from Miguel Agosto on May 15, 2024
Nicole,Thank you so much for your wonderful 5-star review! We are delighted to hear that you had a fantastic experience during your stay at Ciqala Luxury Suites. If there's anything else we can do to make your next stay even better, please don't hesitate to let us know. We look forward to welcoming you back for another great experience.Warm regards,Miguel AgostoOperations ManagerCiqala Luxury Suites

10/10 Excellent

crystal, New York

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stay was a 10/10 decent price, the location was very close to a lot of areas in car/Ubers walking wasn’t to bad either. The staff were very friendly and helpful especially Melendez and Paola at the front desk and the doorman i forgot to catch his name talk nice fella. Only thing i would Like to change would be the breakfast it wasn’t bad but it was a little skimpish and my mimosa tasted like watered down juice. I’d also love a bottle opener in the room, but other then that i loved my stay and will be staying again.
Stayed 2 nights in Mar 2024
Response from Miguel Agosto on May 14, 2024
Thank you so much for your glowing review! We're thrilled to hear that you found your stay with us to be a 10/10 experience, and we greatly appreciate your compliments regarding our convenient location and the friendliness and helpfulness of our staff, particularly Melendez, Paola, and our doorman.Your feedback regarding the breakfast and the mimosa is valuable to us, and we apologize for any disappointment you experienced in this regard. We'll certainly review our offerings to ensure they meet the expectations of our valued guests. Additionally, we'll make sure to provide bottle openers in the rooms for added convenience during your next stay.We're delighted to hear that you loved your overall experience and that you plan to stay with us again in the future. We look forward to welcoming you back for another enjoyable stay!

6/10 Okay

John

Liked: Staff & service
Stayed 1 night in Mar 2024
Response from Miguel Agosto on May 15, 2024
Hello John,Thank you for choosing to stay at Ciqala Luxury Suites and for sharing your feedback with us. We appreciate your honesty and take all guest comments seriously as they help us to continually improve.We would love to hear more about your experience and any specific areas where we can enhance our services to better meet your expectations. Your satisfaction is our top priority, and we are committed to making every guest's stay a memorable one.Please feel free to reach out to us directly with any further feedback or concerns you may have. We value your input and hope to have the opportunity to welcome you back for an improved experience in the future.Warm regards,Miguel AgostoOperations ManagerCiqala Luxury Suites

8/10 Good

Michelle

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
We stayed as a family and realized that the property is not a family friendly hotel. The pool was at a roof top bar busy with people having drinks , so we never used it. The room was good, very comfortable bed and mini kitchen was nice. The breakfast each morning was a good perk. I didn’t feel comfortable walking around the area, and there was only one restaurant in walking distance but they were not welcoming and the menu had no option in English. No problem getting Ubers. The front desk and other staff were all very nice!
Stayed 3 nights in Mar 2024
Response from Miguel Agosto on May 15, 2024
Hello Michelle,Thank you for choosing Ciqala Luxury Suites for your recent stay and for taking the time to share your feedback with us. We appreciate your detailed comments, as they provide valuable insights into areas where we can improve and enhance our guests' experiences.We apologize if our property did not meet your expectations as a family-friendly hotel. We understand the importance of catering to all guests, and we will certainly take your feedback into consideration as we continue to evolve and improve our offerings.We're glad to hear that you found your room comfortable, enjoyed the breakfast, and appreciated the friendly service from our staff. Your kind words about our team are greatly appreciated.Regarding your concerns about the pool area, restaurant options, and the surrounding area, we will take steps to address these issues and provide more information to our guests to ensure a better experience.We hope to have the opportunity to welcome you back in the future and provide you with a more enjoyable stay.Warm regards,Miguel AgostoOperations ManagerCiqala Luxury Suites

10/10 Excellent

Damaris Alyssia

Traveled with partner
Liked: Cleanliness, staff & service, amenities
This was really nice, we stood on the top floor and had a whole kitchen and tub which I wasn’t expecting. Breakfast is included and room serviced but bacon is not. The cleaners hung out in our room and never returned the next two days. The pool is in the middle of the restaurant.
Stayed 4 nights in Feb 2024
Response from Miguel Agosto on May 15, 2024
Thank you for your feedback! We're glad to hear that you enjoyed the amenities of our top-floor accommodations. However, we apologize for any inconvenience you experienced with our cleaning service and the absence of bacon at breakfast. Your comments will be shared with our team for improvement. Regarding the pool location, we understand your concern and will take it into consideration for future planning. We appreciate your valuable input and hope to have the opportunity to better serve you in the future.

10/10 Excellent

David

Stayed 2 nights in Mar 2024
Response from Miguel on May 15, 2024
Thank you so much for taking the time to share your positive feedback. We're glad you enjoyed your stay!

10/10 Excellent

Niels Ole

Business traveler
Liked: Cleanliness, staff & service
Excellent nice staff and the rooftop was good
Stayed 4 nights in Mar 2024
Response from Miguel Agosto on May 15, 2024
Thank you so much for taking the time to share your positive feedback. We're glad you enjoyed your stay!

10/10 Excellent

Teresa

Liked: Cleanliness, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from Miguel Agosto on May 15, 2024
Thank you so much for taking the time to share your positive feedback. We're glad you enjoyed your stay!

8/10 Good

Mariana

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
The shower needs tonbe updated. It wasn’t very clean and thw cuetain was very small
Stayed 1 night in Mar 2024

10/10 Excellent

Myriam

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ciqala hotel is perfect. Good location, close to everything. Clean, nice, convenient, confortable
Stayed 1 night in Mar 2024

6/10 Okay

Laura

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service
Positive: the bar/dining experience was nice and the bar tenders and staff very accommodating. The first suite was not acceptable but the manager was professional and upgraded our party to a suite. Room was clean and comfortable. Hotel was close to downtown but a cab or Uber was necessary.
Stayed 1 night in Feb 2024

8/10 Good

frankie

Stayed 1 night in Feb 2024
Response from Miguel Agosto on May 15, 2024
Hello Frankie,Thank you for choosing to stay at Ciqala Luxury Suites and for sharing your experience with us. We're glad to hear that overall, you enjoyed your time with us.If there are any specific areas where we can improve to make your next stay even better, please don't hesitate to let us know. We value your feedback and strive to ensure every guest has a comfortable and memorable experience.We look forward to welcoming you back in the future.Warm regards,Miguel AgostoOperations ManagerCiqala Luxury Suites

6/10 Okay

James Joseph

Stayed 1 night in Feb 2024
Response from Miguel Agosto on May 15, 2024
Hello James,Thank you for choosing Ciqala Luxury Suites for your recent stay, and for taking the time to provide your feedback. We're sorry to hear that your experience did not meet your expectations fully.We would greatly appreciate hearing more about your stay and any specific areas where we can improve. Your insights are valuable to us as we continuously strive to enhance our services and offerings.If there's anything we can do to make it right or if you'd like to discuss your experience further, please feel free to reach out to us directly.We hope to have the opportunity to welcome you back in the future and provide you with an improved experience.Warm regards,Miguel AgostoOperations ManagerCiqala Luxury Suites

2/10 Terrible

Valeria, Saint Paul

Stayed 2 nights in Feb 2024
Response from Miguel Agosto on May 15, 2024
Hello Valeria,We are sincerely sorry to hear that your experience at Ciqala Luxury Suites did not meet your expectations, as indicated by your 1-star rating. We apologize for any inconveniences or disappointments you may have encountered during your stay.Your feedback is extremely valuable to us, and we would appreciate the opportunity to learn more about your specific concerns. If you could provide us with more details about your experience, it would help us identify areas for improvement and make necessary changes to ensure a better guest experience in the future.Please feel free to reach out to us directly so that we can address any issues and make things right. Your satisfaction is our top priority, and we are committed to ensuring that every guest has a positive experience at our hotel.We hope to have the chance to welcome you back and exceed your expectations in the future.Warm regards,Miguel AgostoOperations ManagerCiqala Luxury Suites

6/10 Okay

Yhaidy

Traveled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities
PROPERTY IS A BIT RUN DOWN, HALWAYS SMELLED. ROOFTOP WAS GOOD AFTER SUNSET.
Stayed 1 night in Feb 2024

10/10 Excellent

Ronald

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

2/10 Terrible

Sara

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

10/10 Excellent

Joseph

Stayed 7 nights in Feb 2024
Response from Miguel Agosto on May 15, 2024
Thank you so much for taking the time to share your positive feedback. We're glad you enjoyed your stay!

8/10 Good

Diaja

Traveled with partner
Liked: Staff & service, property conditions & facilities
The hotel is okay. I believe I expected more because the name advertises Luxury. The place wasn’t the tidiest but house keeping was willing to clean whatever we realized needed to be cleaned. I was actually going to check out early . The manager was willing to accommodate my partner and I. He upgraded our room to a suite - free of charge. All of the staff went above and beyond to welcome us to San Juan. They gave us recommendations for local eateries and excretions on the island. . (The hotel is also located in walking distance from local shops, restaurants and a movie theater. ) The staff themselves made the stay for us. Thanks Miguel and team.
Stayed 4 nights in Feb 2024

6/10 Okay

leonor

Traveled with partner
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Wasn’t what i expected. However, the hotel manager was very helpful and professional. He attended to me asap and corrected my issue. The staff was also very friendly and helpful. As for the property, it seems to be going through a bit of construction, as well as the neighborhood.
Stayed 3 nights in Feb 2024

8/10 Good

Danyelle

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay. Clean, close to everything. The staff was very helpful and friendly.
Stayed 3 nights in Feb 2024

10/10 Excellent

nelson

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Simple nice stay, however a loud help screamed was heard in morning around 3 am did felt unsafe by then.
Stayed 1 night in Feb 2024

4/10 Poor

NIVEK

Traveled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Feb 2024

8/10 Good

JONATHAN

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Parking was difficult on property, but they have a lot a block down the street, which I did not have to use.

10/10 Excellent

Christie

Stayed 3 nights in Feb 2024
Response from Miguel Agosto on May 15, 2024
Thank you so much for taking the time to share your positive feedback. We're glad you enjoyed your stay!

8/10 Good

Louis

Liked: Cleanliness, staff & service, property conditions & facilities
Property is located in a questionable area.
Stayed 3 nights in Feb 2024

8/10 Good

Judith

Liked: Cleanliness, staff & service, property conditions & facilities
Modern, clean and beautiful inside. Spectacular view on top floor.
Stayed 1 night in Feb 2024

10/10 Excellent

Katrina

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was nice. The area was lil tucked in abit but the inside and room was very nice
Stayed 1 night in Feb 2024

8/10 Good

Edward

Traveled with group
Liked: Property conditions & facilities, room comfort
Frustrated what I believe needs to be fixed
I believe the hotel needs to invest money in fixing the hallways of the establishment
Stayed 2 nights in Jan 2024

10/10 Excellent

Laura

Traveled with group
Liked: Cleanliness, staff & service, amenities
Nice property, staff was friendly and helpful. Loved the rooftop bar/restaurant. The pool is much smaller than it looks in pictures and right in the middle of the restaurant so it’s awkward going at night.
Stayed 2 nights in Jan 2024

10/10 Excellent

Mabel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Miguel Agosto on May 15, 2024
Thank you so much for taking the time to share your positive feedback. We're glad you enjoyed your stay!

10/10 Excellent

Claudette

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
At first glance it doesn’t seem like much. However, inside speaks volumes. Presidential suite was on point. The staff, Melendez and Paola are excellent and the roof top deck is beautiful. We will definitely be returning.
Stayed 1 night in Jan 2024