Suite, Multiple Beds, Non Smoking, Balcony (King) | Balcony

Reviews of Abitta Boutique Hotel, Ascend Hotel Collection

3 out of 5

Reviews

8.2

Very Good

Rating 10 - Excellent. 121 out of 256 reviews" "
Rating 8 - Good. 75 out of 256 reviews" "
Rating 6 - Okay. 26 out of 256 reviews" "
Rating 4 - Poor. 19 out of 256 reviews" "
Rating 2 - Terrible. 15 out of 256 reviews" "

8.4/10

Cleanliness

8.8/10

Staff & service

7.8/10

Amenities

7.8/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

Larissa

Liked: Cleanliness, staff & service, property conditions & facilities
Loved it
Stayed 4 nights in May 2024
Response from T. Cruz - Guest Experience Manager on May 18, 2024
Dear Larissa,Thank you for sharing your positive feedback about your recent stay with us. We are delighted to hear that you loved your experience at our hotel.Your satisfaction is our top priority, and we are thrilled to know that we were able to meet your expectations during your time with us. We strive to provide exceptional service and a comfortable atmosphere for all our guests, and it's rewarding to receive such positive recognition.We hope to have the pleasure of welcoming you back for another enjoyable stay in the future. If there is anything we can do to make your next visit even more memorable, please do not hesitate to let us know.

10/10 Excellent

DESHAUNTA

Liked: Cleanliness, staff & service, property conditions & facilities
_
Stayed 4 nights in May 2024
Response from T. Cruz - Guest Experience Manager on May 8, 2024
Thank you for your perfect rating, DESHAUNTA! We appreciate you taking the time to share your experience with us. If you have any specific feedback or comments about your stay that you'd like to share, please feel free to let us know. We're here to ensure that every aspect of your stay meets or exceeds your expectations. We hope to have the pleasure of welcoming you back for another wonderful stay in the future!

10/10 Excellent

Kayla

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The staff were very nice. We came in the middle of the night to check-in everything went smooth. Their grab n go shop was very convenient for late night snacks. It was very local to everything and their beach club was at a great location.
Stayed 7 nights in Apr 2024
Response from T. Cruz - Guest Experience Manager on May 8, 2024
Thank you so much for your wonderful review, Kayla! We are delighted to hear that you had a fantastic experience during your stay with us. Our team works hard to ensure that every guest feels welcomed and taken care of, so we are thrilled to hear that our staff made a positive impression on you. We understand the importance of a smooth check-in process, especially when arriving late at night, and we are glad that everything went smoothly for you.It's great to hear that you found our grab-and-go shop convenient for late-night snacks. We strive to provide amenities that enhance our guests' comfort and convenience, and it's wonderful to know that you appreciated this aspect of your stay.Being centrally located and close to everything is one of the many advantages of staying with us, and we're glad that you found our beach club to be in a great location. We hope you had a fantastic time exploring the local area and enjoying the nearby attractions.Thank you once again for choosing to stay with us and for taking the time to share your feedback. We look forward to welcoming you back for another fantastic stay in the future!

8/10 Good

Carlos

Liked: Cleanliness, staff & service, property conditions & facilities
Great location in Condado area , beach club available close to the hotel and cozy property to stay .
Stayed 3 nights in May 2024
Response from T. Cruz - Guest Experience Manager on May 4, 2024
Thank you for your review, Carlos! We're glad to hear that you enjoyed our hotel's location in the Condado area and found it cozy to stay. We hope you had a wonderful time at the beach club nearby. If you have any suggestions for how we can improve and earn that extra star next time, please let us know. We appreciate your feedback and hope to welcome you back soon!

10/10 Excellent

Valentina

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Apr 2024
Response from T. Cruz - Guest Experience Manager on May 4, 2024
Thank you for sharing your positive experience, Valentina! If there's anything specific you enjoyed during your stay or any feedback you'd like to provide, feel free to let us know. We appreciate your review and hope to welcome you back in the future!

10/10 Excellent

John

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everyone was very nice, it was just a short walk from the beach which the provided chairs, towels, and umbrellas made very convenient. The restaurant's food was excellent. There were a few vegetarian/vegan options on the menu, and the chef even custom prepared some dishes to be vegan. The house cocktails were delicious as well. The room was pretty standard, but comfortable. Would love to go back!
Stayed 7 nights in Apr 2024
Response from T. Cruz - Guest Experience Manager on May 4, 2024
Dear John,Thank you for sharing your positive experience with us! We're thrilled to hear that you enjoyed your stay and that our team provided excellent service throughout your visit.It's fantastic to know that you appreciated the convenient amenities we offer, such as the beach chairs, towels, and umbrellas, as well as the excellent food options at our restaurant. We're glad that our chef was able to accommodate your dietary preferences with custom vegan dishes, and that you enjoyed our house cocktails.Your feedback is valuable to us, and we would love to welcome you back for another wonderful stay in the future. If there's anything else we can do to make your next visit even better, please don't hesitate to let us know.

6/10 Okay

Monet

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Bathrooms smelled like mildew
Stayed 3 nights in Apr 2024
Response from T. Cruz - Guest Experience Manager on Apr 24, 2024
Dear Monet,Thank you for taking the time to provide feedback on your recent stay with us. We sincerely apologize for any inconvenience caused by the unpleasant odor in the bathrooms.Maintaining a clean and comfortable environment for our guests is of utmost importance to us, and we regret that we fell short of meeting your expectations in this regard. Please be assured that we take your feedback seriously, and we will address the issue promptly to ensure that it does not recur in the future.Your feedback helps us to identify areas for improvement, and we appreciate your honesty. If there is anything else you would like to share with us or if there is anything we can do to make your next stay more enjoyable, please do not hesitate to let us know.We hope to have the opportunity to welcome you back in the future and provide you with a more pleasant experience.

6/10 Okay

Luis

Traveled with partner
Liked: Staff & service
It is in a great location best thing was the bed and the pool area!!!!
Stayed 3 nights in Apr 2024
Response from T. Cruz - Guest Experience Manager on Apr 21, 2024
Thank you, Luis, for sharing your feedback. We're glad to hear that you found our hotel's location to be great and that you enjoyed the comfortable bed and pool area. If there's anything specific you think we could improve upon to enhance your experience in the future, please feel free to let us know. We value your input and hope to have the opportunity to welcome you back for an even better stay next time.

10/10 Excellent

SAAD

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly staff
Stayed 3 nights in Apr 2024
Response from T. Cruz - Guest Experience Manager on Apr 21, 2024
Thank you, SAAD, for your positive feedback! We're delighted to hear that you found our staff to be very friendly. Providing excellent service is our top priority, and we're glad to know that our team made your stay enjoyable. If there's anything else we can do to enhance your experience in the future, please don't hesitate to let us know. We look forward to welcoming you back again soon!

10/10 Excellent

Iseult

Great stay!
Stayed 4 nights in Jan 2024
Response from T. Cruz - Guest Experience Manager on Apr 21, 2024
Thank you for your positive feedback, Iseult! We're delighted to hear that you had a great stay with us. If there's anything else we can do to make your next stay even better, please don't hesitate to let us know. We look forward to welcoming you back soon!

10/10 Excellent

andrew

Traveled with partner
Liked: Cleanliness, staff & service
Nice rooms and property. Picture of pool on Expedia is false. It’s not even close to being correct.
Stayed 1 night in Apr 2024
Response from T. Cruz - Guest Experience Manager on Apr 16, 2024
Dear Andrew,Thank you for sharing your feedback with us. We're delighted to hear that you enjoyed our rooms and property during your stay.We are sorry you do not agree with the photos of the pool in Expedia. I hope you mean that it doesn't do the actual pool justice. The photos are recent and depict our pool very well. In fact, the actual pool might even be better now as the plants are taller.We appreciate your valuable input and hope to have the opportunity to welcome you back for another enjoyable stay in the future.

8/10 Good

Christopher

Traveled with partner
Liked: Staff & service
Over all the property was good. I’m a person that likes to work out on vacation so a gym and the equipment means a lot to me. Their cable machine wasn’t working properly and it was a little frustrating. The cable needed to be replaced. Other than that we enjoyed the stay there.
Stayed 4 nights in Apr 2024
Response from T. Cruz - Guest Experience Manager on Apr 14, 2024
Thank you, Christopher, for your feedback! We're glad to hear that you found our property to be good overall. We apologize for any inconvenience you experienced with the cable machine in our gym. Your satisfaction is important to us, and we'll make sure to address this issue promptly to ensure that all our equipment is in top-notch condition for our guests. We're pleased to know that despite this, you still enjoyed your stay with us. If there's anything else we can do to improve your experience or if you have any further feedback, please feel free to let us know. We hope to have the opportunity to welcome you back for an even better stay in the future!

8/10 Good

Vasilije, Brooklyn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s all you need for a nice little affordable getaway in Condado
Stayed 4 nights in Apr 2024
Response from T. Cruz - Guest Experience Manager on Apr 14, 2024
Dear Vasilije,Thank you for taking the time to share your feedback with us. We're delighted to hear that you enjoyed your stay at our hotel and found it to be a suitable option for an affordable getaway in Condado.We strive to provide a comfortable and enjoyable experience for all our guests, and we're glad to know that we met your expectations. If there's anything specific you appreciated about your stay or any areas where you feel we could improve further, please feel free to let us know.We appreciate your support and hope to welcome you back for another enjoyable stay in the future.

10/10 Excellent

Carlos

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love the artwork in the hotel. The staff are very friendly. This is my 3rd time at this hotel and I love it too much to change hotels whenever I visit Puerto Rico.
Stayed 6 nights in Mar 2024
Response from T. Cruz - Guest Experience Manager on Apr 10, 2024
Dear Carlos,Thank you for choosing to stay with us at Abitta Boutique Hotel and for sharing your positive experience. We're thrilled to hear that you appreciate the artwork in our hotel and that our staff's friendliness has made your visits enjoyable. It's always a pleasure to welcome returning guests like yourself, and we're honored that you continue to choose our hotel whenever you visit Puerto Rico.If there's anything specific you love about your stays or if there's anything we can do to make your next visit even more memorable, please feel free to let us know. We look forward to hosting you again for your fourth visit and many more to come.

10/10 Excellent

Annointed

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great customer service from the front desk staff
Stayed 4 nights in Apr 2024
Response from T. Cruz - Guest Experience Manager on Apr 10, 2024
Dear Annointed,Thank you for taking the time to share your feedback with us. We're thrilled to hear that you experienced great customer service from our front desk staff. Providing exceptional service is our priority, and it's always rewarding to receive positive feedback from our valued guests.We'll be sure to pass along your kind words to our team members, as they will be delighted to know that their efforts were appreciated. Your satisfaction is important to us, and we look forward to the opportunity to welcome you back for another wonderful stay.Warm regards,

10/10 Excellent

Miyah

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Mar 2024
Response from T. Cruz - Guest Experience Manager on Apr 10, 2024
Dear Miyah,Thank you for taking the time to share your feedback with us. We appreciate your positive rating and are delighted to hear that you had a great experience during your stay at our hotel. If you have any further comments or suggestions, please don't hesitate to reach out. We hope to welcome you back again soon for another wonderful stay.

10/10 Excellent

Ashton

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was great. I loved the art in the building, pool and friendly staff. I ran out of wash cloths aka face towels and notified a staff person who happened to be on my floor. He checked the linen closet and didn't find any so he ran (literally) down several flights of stairs to grab some towels from somewhere else.
Stayed 4 nights in Mar 2024
Response from T. Cruz - Guest Experience Manager on Apr 10, 2024
Dear Ashton,Thank you for sharing your wonderful experience with us. We're delighted to hear that you enjoyed your stay and found our hotel to be great. It's fantastic to know that you appreciated the art in the building, our pool facilities, and the friendly service provided by our staff.We apologize for the inconvenience regarding the washcloths, but we're glad to see that our team member went above and beyond to assist you promptly. Providing excellent service and ensuring our guests' comfort is our top priority, and we're pleased that this was reflected in your experience.We truly appreciate your kind words and hope to have the pleasure of welcoming you back for another enjoyable stay in the future.

10/10 Excellent

Shanterrius

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean spot and in the perfect location to walk to the beach. Several dining options in the area.
Stayed 6 nights in Apr 2024
Response from T. Cruz - Guest Experience Manager on Apr 10, 2024
Dear Shanterrius,Thank you for taking the time to share your positive experience with us. We're thrilled to hear that you found our hotel to be very clean and conveniently located near the beach. It's wonderful to know that you enjoyed the numerous dining options in the area as well.Providing a clean and comfortable environment for our guests is always our top priority, and we're glad to see that reflected in your review. We hope you had a fantastic time exploring the beautiful surroundings of San Juan during your stay.Should your travels bring you back to the area, we would love to welcome you again for another enjoyable experience.

10/10 Excellent

Christian David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 6 nights in Apr 2024
Response from T. Cruz - Guest Experience Manager on Apr 7, 2024
Thank you for sharing your review, Christian David! We're delighted to hear that you had a wonderful experience at our hotel. If there's anything else we can do to make your next stay even better, please don't hesitate to let us know. We look forward to welcoming you back soon!

8/10 Good

rebecca

Stayed 3 nights in Jan 2024
Response from T. Cruz - Guest Experience Manager on Apr 7, 2024
Dear Rebecca,Thank you for taking the time to share your feedback regarding your recent stay at PR004 Ascend Hotel Collection San Juan.We appreciate your rating and are glad to hear that overall, you had a positive experience. If there are any specific aspects of your stay that you feel we could improve upon to earn a higher rating next time, please don't hesitate to let us know.Your feedback is invaluable to us as we continuously strive to enhance the experiences of our guests.We hope to have the opportunity to welcome you back for another enjoyable stay in the future.

8/10 Good

Liudmila, Algonquin

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is in a great location, very clean and friendly. The room was okay in size, but there needed to be more shelving and storage.
Stayed 6 nights in Mar 2024
Response from T. Cruz - Guest Experience Manager on Apr 7, 2024
Dear Liudmila,Thank you for sharing your feedback following your recent stay at our hotel.We're delighted to hear that you enjoyed our great location and found our property to be very clean with friendly service. Your satisfaction is our priority, and we're thrilled that you had a positive experience overall.We appreciate your constructive feedback regarding the room size and storage options. We will certainly take your comments into consideration as we strive to enhance our guests' experiences.Thank you for choosing to stay with us, and we hope to welcome you back for another pleasant stay in the future.

10/10 Excellent

Holly

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The beds were super comfortable and slept great! I also used the workout facility. They could use some yoga mats which is my only complaint. We also enjoyed the pool deck area after spending time on the beach. Staff was helpful and friendly.
Stayed 5 nights in Mar 2024
Response from T. Cruz - Guest Experience Manager on Apr 7, 2024
Dear Holly,Thank you for choosing to stay with us and for sharing your feedback on Expedia.We're thrilled to hear that you found our beds super comfortable and enjoyed a great night's sleep. It's wonderful that you were able to utilize our workout facility and enjoyed the pool deck area after your time on the beach. Your suggestion regarding the addition of yoga mats is duly noted, and we'll consider it for future improvements.Our team strives to provide helpful and friendly service, and we're glad to hear that they made your stay even more enjoyable.We look forward to welcoming you back for another fantastic experience soon.

8/10 Good

Georgia

Stayed 5 nights in Mar 2024
Response from T. Cruz - Guest Experience Manager on Apr 21, 2024
Thank you for your feedback, Georgia! We appreciate you taking the time to share your thoughts. If there's anything specific that you feel we could improve upon, please feel free to let us know. We strive to provide the best possible experience for all our guests and value your input. We hope to have the opportunity to welcome you back in the future and make your next stay even better.

10/10 Excellent

Shadejah

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was absolutely beautiful! Walking distance to plenty of dining options and the beach. The staff was phenomenal and extremely helpful.
Stayed 3 nights in Mar 2024
Response from T. Cruz - Guest Experience Manager on Mar 28, 2024
Dear Shadejah,Thank you for your glowing review! We are thrilled to hear that you found our property to be absolutely beautiful and that you enjoyed its convenient location near dining options and the beach.It brings us great joy to know that our staff provided you with phenomenal service and were extremely helpful throughout your stay. Ensuring our guests feel welcome and well taken care of is of the utmost importance to us, so we are delighted to hear that we succeeded in making your experience memorable.Should your travels bring you back to our area, we would be honored to host you again at our hotel. If there is anything specific you would like us to assist you with during your next visit, please do not hesitate to reach out.Thank you once again for choosing to stay with us, and we look forward to welcoming you back in the future!

10/10 Excellent

Zoran

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel snd great service!
Stayed 4 nights in Mar 2024
Response from T. Cruz - Guest Experience Manager on Mar 26, 2024
Dear Zoran,Thank you so much for your wonderful review! We're thrilled to hear that you had a lovely stay at our hotel and that you appreciated the great service provided by our team.Your kind words mean a lot to us, and we truly appreciate you taking the time to share your positive experience. Providing exceptional service and creating memorable stays for our guests are our top priorities, and we're delighted that we could meet your expectations.If you ever find yourself in the area again, we would be honored to welcome you back for another enjoyable stay. If there's anything we can do to make your next visit even more delightful, please don't hesitate to let us know.Thank you once again for choosing our hotel, and we look forward to the pleasure of hosting you again in the future!

10/10 Excellent

Natalie

Traveled with partner
Liked: Amenities
Lovely hotel with nice staff. Very clean, newly renovated, loved the art and atmosphere. Pool was nice. Only thing was the jacuzzi jets were out of order but it’s okay, things happen. It was still warm and cozy. AC in room was a bit uneven and made one side freezing versus the other. Towels could have been bigger for body towels but we just asked for extra. Location was excellent to the beach and main area in Condado. Overall, I would definitely stay here again
Stayed 5 nights in Mar 2024
Response from Jose Diaz on Mar 25, 2024
Good morning Natalie! We are extremely happy to know that you loved the hotel, our staff, the pool and the location. We are also taking notes about your comments about the jacuzzi jets, the A/C and the towels. We look forward to your next stay with us!

4/10 Poor

Ramon

Traveled with group
Disliked: Amenities
The rooms smell like mold had to keep the room at 68 degrees so we didn’t have to smell the mold and the shower leak making the bathroom floor slippery and unsafe
Stayed 5 nights in Mar 2024
Response from T. Cruz - Guest Experience Manager on Mar 25, 2024
Dear Ramon,Thank you for taking the time to share your experience with us. We're deeply sorry to hear about the issues you encountered during your stay, particularly regarding the smell in the room and the leaking shower.Ensuring a comfortable and safe environment for our guests is our top priority, and it's disheartening to learn that we fell short of meeting your expectations in this regard. Please rest assured that we take your feedback seriously, and we will address these concerns promptly to prevent similar issues from occurring in the future.We appreciate your patience and understanding as we work to improve our facilities and enhance the overall guest experience. If there's anything else you'd like to share or if you have any further concerns, please don't hesitate to reach out to us directly.We hope to have the opportunity to welcome you back in the future and provide you with a much more enjoyable stay.

4/10 Poor

Diane

Traveled with family
Liked: Staff & service
Disliked: Property conditions & facilities
I’m a lot disappointed that I pay for a price of $386 for a 1-night a hotel on Expedia… only to be hit with a FEE from the hotel upon checkin. What a fee scam. I’m not using Expedia again.
Stayed 1 night in Mar 2024
Response from T. Cruz - Guest Experience Manager on Mar 25, 2024
Dear Diane,Thank you for sharing your feedback with us. We sincerely apologize for any confusion or frustration caused by the additional fee you encountered upon check-in.It's important for us to clarify that the fee you mentioned is likely the surcharge fee, which is a common practice in the hospitality industry. These fees cover various amenities and services provided during your stay, such as Wi-Fi access, gym facilities, and pool usage. We understand that unexpected charges can be inconvenient, and we apologize for any inconvenience this may have caused.We value your feedback and will take it into consideration as we review our policies to ensure transparency and clarity for our guests in the future.If you have any further questions or concerns, please feel free to contact us directly. We hope to have the opportunity to regain your trust and welcome you back for a more enjoyable stay in the future.

10/10 Excellent

Jenny

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff great! So helpful and kind!
Stayed 2 nights in Mar 2024
Response from Jose Diaz on Mar 25, 2024
Good morning Jenny! We thank you for your stay with us and for taking the time to share your review. We are excited to know that you enjoyed your stay and the service of our staff! We will share your feedback with them as we know your comments will keep them motivated to keep providing such a great service an attention. We look forward to welcome and serve you in the future.

10/10 Excellent

Nisha

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
They need to have parking spaces for their customers
Stayed 7 nights in Mar 2024
Response from Jose Diaz on Mar 25, 2024
Good morning Nisha! Thank you for your stay and for the 5 out of 5 score. In regards to your suggestion about the parking space, it has been noted. We are always looking for additional parking options for our guests. We hope you will visit us in the future.

6/10 Okay

Harolynn, Southfield

Traveled with family
Liked: Cleanliness, staff & service, amenities
We stayed at the property for a week in the two queen room. The room was very spacious and comfortable. The location of our room (209) was a problem with noise our entire stay. Since we were in the front of the property and near the staff storage area we heard noise regularly. In addition there was construction going on near the building and the transformer power pole was outside our window. Keeping the room at a comfortable temperature was a bit challenging but we figured it out with some assistance from the staff who was very helpful. The hotel is conveniently located to walk the main strip where there are plenty of shops and restaurants. Although onsite parking is limited we didn’t have a problem calling valet for our car when needed. The pool area is really cool but the hot tub needs to be better maintained as we couldn’t use it due to the cloudy water. Overall we had a decent stay.
Stayed 5 nights in Mar 2024
Response from T. Cruz - Guest Experience Manager on Mar 20, 2024
hank you for taking the time to share your feedback, Harolynn. We're glad to hear that you found your room spacious and comfortable, although we apologize for the noise disturbances you experienced during your stay. We understand the importance of a peaceful environment and will address this issue with our team to ensure a more serene experience for our guests.We appreciate your kind words about our staff's assistance and the convenience of our location near shops and restaurants. Your comments about the pool area are duly noted, and we will work to improve these areas for a better guest experience.Thank you again for your valuable feedback, and we hope to have the opportunity to welcome you back for a more enjoyable stay in the future.

4/10 Poor

Noah Michael

Traveled with partner
Liked: Cleanliness
The location is convenient that’s about it. 4 day trip room service cleaned 1 time. Got put on the first floor and you can hear everything. Bathroom floor gets soaked from the shower.
Stayed 4 nights in Mar 2024
Response from T. Cruz - Guest Experience Manager on Mar 18, 2024
Dear Noah Michael,Thank you for taking the time to share your experience with us. We apologize for any inconvenience you experienced during your stay.We are sorry to hear that the cleanliness and room service did not meet your expectations. Your feedback is important to us, and we will address these issues with our housekeeping and maintenance teams to ensure improvements are made.We understand the importance of a peaceful stay, and we regret to learn that noise disturbances affected your comfort. We will take your comments into consideration for future room assignments.If there is anything else we can assist you with or if you would like to discuss your experience further, please do not hesitate to contact us directly.We appreciate your feedback and hope to have the opportunity to provide you with a better experience in the future.

6/10 Okay

Katelyn

Stayed 3 nights in Mar 2024
Response from T. Cruz - Guest Experience Manager on Apr 2, 2024
Hi Katelyn,Thank you for taking the time to share your feedback with us. We value your opinion and strive to improve based on your comments.

10/10 Excellent

Amber

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Mar 2024
Response from T. Cruz - Guest Experience Manager on Mar 12, 2024
Thank you, Amber, for your positive feedback on Expedia! We're delighted to hear that you had a wonderful experience during your stay at Abitta Boutique Hotel. If you have any further comments or if there's anything else we can assist you with, please don't hesitate to let us know. We hope to have the pleasure of welcoming you back again soon!

10/10 Excellent

Douglas

Liked: Property conditions & facilities
Front desk very helpful
Stayed 1 night in Mar 2024
Response from T. Cruz - Guest Experience Manager on Mar 5, 2024
Thank you, Douglas, for taking the time to share your experience with us! We're delighted to hear that our front desk team provided you with helpful and attentive service during your stay. Ensuring our guests feel welcomed and supported is a top priority for us, and we're thrilled that we could meet your expectations. Your kind words mean a lot to us, and we look forward to welcoming you back for another fantastic stay in the future. If there's anything else we can assist you with, please don't hesitate to reach out. We appreciate your feedback and your choice to stay with us!

8/10 Good

Olivia

Liked: Staff & service, property conditions & facilities
Very convenient , close to all dining
Stayed 1 night in Mar 2024
Response from T. Cruz - Guest Experience Manager on Mar 3, 2024
Thank you, Olivia, for sharing your feedback about your recent stay with us. We're delighted to hear that you found our hotel to be very convenient and appreciated its proximity to dining options. Your satisfaction is important to us, and we're glad that our location met your needs during your visit. If there's anything we can do to further improve your experience for your next stay, please don't hesitate to let us know. We look forward to welcoming you back soon!

6/10 Okay

Daisy

Traveled with family
The check in staff were a bit rude. The rooms were damp and they put us next to the elevators when I asked to be away from them.
Stayed 1 night in Mar 2024
Response from T. Cruz - Guest Experience Manager on Mar 3, 2024
Thank you for sharing your experience, Daisy. We apologize for any inconvenience you encountered during your stay. Providing excellent customer service is our priority, and we regret that the check-in experience did not meet your expectations. Additionally, we apologize for any discomfort caused by the dampness in the rooms and the proximity to the elevators. Your feedback is valuable to us, and we will address these issues to ensure a better experience for our guests in the future. We appreciate your feedback and hope to have the opportunity to welcome you back for a more pleasant stay.

8/10 Good

iain

Liked: Cleanliness, staff & service
Stayed 3 nights in Feb 2024
Response from T. Cruz - Guest Experience Manager on Mar 3, 2024
Thank you, Iain, for taking the time to share your feedback with us. We appreciate your review and are glad to hear that you had a positive experience overall. If there are any specific areas where you feel we could improve and earn that extra star next time, please feel free to let us know. Your satisfaction is our top priority, and we hope to have the opportunity to welcome you back for an even better stay in the future!

8/10 Good

Mariam

Traveled with family
Liked: Staff & service
The hotel is very well located, the area is very safe and there is a lot of options around. The pool gets sun only in the morning but there is also a hot tub to enjoy at night. Plus, the beach is very close and the hotel offers chairs and umbrellas which is very convenient. The staff was nice and very helpful.
Stayed 6 nights in Feb 2024
Response from T. Cruz - Guest Experience Manager on Feb 26, 2024
Dear Mariam,Thank you for taking the time to share your experience with us. We're glad to hear that you found our hotel's location convenient and that you enjoyed the amenities we offer, such as the pool, hot tub, and beach amenities.We appreciate your kind words about our staff and their helpfulness. We strive to provide excellent service to all our guests, and we're pleased to know that we met your expectations.We will certainly share your feedback with our staff to recognize their efforts in making your stay enjoyable.If you have any further comments or suggestions, please feel free to let us know. We hope to welcome you back soon for another pleasant stay.

10/10 Excellent

Michelle & Mike

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Feb 2024
Response from T. Cruz - Guest Experience Manager on Feb 26, 2024
Dear Michelle & Mike,Thank you for sharing your feedback with us. We appreciate your positive rating and are thrilled to hear that you had a great experience during your stay.If you have any further comments or if there is anything else we can assist you with, please don't hesitate to reach out. We look forward to welcoming you back in the future.

8/10 Good

Will

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Food at the diner in the hotel was very good.
Stayed 7 nights in Feb 2024
Response from T. Cruz - Guest Experience Manager on Feb 26, 2024
Dear Will,Thank you for choosing to dine at our hotel diner and for taking the time to share your feedback with us. We are delighted to hear that you enjoyed the food during your visit.Providing delicious dining options for our guests is a top priority, and we are pleased to know that you found the food to be very good. Your satisfaction is important to us, and we appreciate your positive review.If you have any further comments or if there is anything else we can assist you with, please feel free to let us know. We look forward to welcoming you back for another enjoyable dining experience in the future.

6/10 Okay

Guillermo E

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
No windows to open no air circulation. Rooms cam feel damped and humid at times nothing dries up in there
Stayed 5 nights in Feb 2024
Response from T. Cruz - Guest Experience Manager on Feb 26, 2024
Dear Guillermo E,Thank you for taking the time to share your feedback with us. We regret to hear about the challenges you experienced during your stay regarding the lack of windows to open and the resulting lack of air circulation in the rooms. Your comfort and satisfaction are important to us, and we apologize for any inconvenience this may have caused.Please know that we take your comments seriously. Your feedback helps us identify areas for improvement, and we appreciate your honesty.If you have any further concerns or if there is anything else we can assist you with, please do not hesitate to contact us directly. We value your business and hope to have the opportunity to welcome you back for a more enjoyable experience.

8/10 Good

Paul

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful pool and nice area
Stayed 1 night in Feb 2024
Response from T. Cruz - Guest Experience Manager on Feb 20, 2024
Thank you, Paul, for your review and for choosing to stay with us at Abitta Boutique Hotel, Ascend Hotel Collection San Juan. We're glad to hear that you enjoyed our beautiful pool and the surrounding area. Your feedback is greatly appreciated, and we hope to have the opportunity to welcome you back again in the future. If there's anything specific we can do to make your next stay even more enjoyable, please don't hesitate to let us know.

10/10 Excellent

Bianca

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved it so much
Stayed 5 nights in Jan 2024
Response from T. Cruz - Guest Experience Manager on Feb 20, 2024
Thank you, Bianca, for your wonderful feedback! We're delighted to hear that you loved your stay with us at Abitta Boutique Hotel, Ascend Hotel Collection San Juan. Your satisfaction is our priority, and we're thrilled that we could provide you with a great experience. If you ever find yourself back in the area, we would love to welcome you again for another fantastic stay. If there's anything we can assist you with in the future, please don't hesitate to reach out.

10/10 Excellent

William

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 1 night in Feb 2024
Response from T. Cruz - Guest Experience Manager on Feb 18, 2024
Dear William,Thank you for your excellent 5-star rating on Expedia and for summarizing your experience with us as "Good." We're thrilled to know that you had a positive stay at our hotel.

10/10 Excellent

John

Stayed 2 nights in Feb 2024
Response from T. Cruz - Guest Experience Manager on Mar 23, 2024
Thank you, John, for your positive review! We're glad to hear that you had a great experience during your stay. If there's anything specific you enjoyed or if there are any areas where we can improve, please feel free to let us know. We appreciate your feedback and hope to welcome you back again soon!

10/10 Excellent

Jose

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from T. Cruz - Guest Experience Manager on Feb 15, 2024
Thank you, Jose, for your positive review on Expedia!We're delighted to hear that you had a great experience during your stay with us. If you have any further feedback or if there's anything we can assist you with, please don't hesitate to reach out.We look forward to welcoming you back on your next visit to San Juan!

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from T. Cruz - Guest Experience Manager on Feb 14, 2024
Thank you, John, for leaving us a perfect 10 out of 10 rating on Hotels.com!We're thrilled to hear that you had such a fantastic experience during your stay at our hotel. Your satisfaction is our top priority, and we're delighted that we were able to meet your expectations.We appreciate your feedback and look forward to welcoming you back for another wonderful stay in the future!

8/10 Good

dennis

Business traveler
Decent location and 6th floor housekeeper awesome!
Stayed 3 nights in Feb 2024
Response from T. Cruz - Guest Experience Manager on Feb 8, 2024
Dear Dennis,Thank you for choosing to stay with us and for taking the time to share your feedback. We're glad to hear that you found our location convenient and that you had a positive experience with our housekeeping staff on the 6th floor.Your comments are valuable to us as they help us identify areas for improvement. If there's anything specific you feel we could do to enhance your experience next time, please don't hesitate to let us know.We appreciate your support and hope to have the pleasure of welcoming you back for another great stay in the future.

8/10 Good

Susan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location and Price in San Juan
Abitta Boutique Hotel was very well located. The staff was friendly and helpful and we enjoyed our stay. I knocked off a star for 2 reasons. The adjacent restaurant was never open the 3 times we were looking to eat--twice for breakfast and once late afternoon. Not sure what their hours were. The pool area is very nice. The hotel itself could go through a deep detail cleaning, including the interior of the elevators, etc. But in general, the hotel was clean.
Stayed 3 nights in Jan 2024
Response from T. Cruz - Guest Experience Manager on Feb 5, 2024
Dear Susan,Thank you for sharing your feedback on your recent stay at Abitta Boutique Hotel. We greatly appreciate your review and rating.We're delighted to hear that you found our hotel well-located and that our staff was friendly and helpful during your visit. Your satisfaction is our priority, and we're pleased that you enjoyed your stay overall.We apologize for any inconvenience you experienced regarding the adjacent restaurant's operating hours. We'll look into this matter to ensure our guests have a better dining experience in the future. Additionally, your feedback regarding the need for a deep detail cleaning, including the interior of the elevators, is duly noted. We are committed to maintaining high standards of cleanliness, and we'll address this to ensure our guests' comfort.Thank you for choosing Abitta Boutique Hotel for your stay in San Juan. We hope to have the opportunity to welcome you back and provide an even better experience on your next visit.If you have any specific suggestions or requests, please don't hesitate to share them with us.