Garden

Reviews of Holiday Inn Express San Jose Costa Rica Airport, an IHG Hotel

3 out of 5
Holiday Inn Express San Jose Costa Rica Airport, an IHG Hotel
1 Km E from Juan SantaMaria Airport, Rio Segundo, Alajuela

Reviews

9.4

Exceptional

Rating 10 - Excellent. 906 out of 1199 reviews" "
Rating 8 - Good. 219 out of 1199 reviews" "
Rating 6 - Okay. 42 out of 1199 reviews" "
Rating 4 - Poor. 10 out of 1199 reviews" "
Rating 2 - Terrible. 22 out of 1199 reviews" "

9.6/10

Cleanliness

9.6/10

Staff & service

9.0/10

Amenities

9.4/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

John

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice people
Stayed 1 night in May 2024

10/10 Excellent

Yildra

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent!
Stayed 1 night in May 2024

10/10 Excellent

Catherine

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a great place to begin or end your trip in Costa Rica. It's extremely convenient to the airport. The area immediately around the hotel doesn't have a lot of dining options, and there is a lot of traffic and airport noise, which is to be expected for its location. The breakfast was very good with lots of options. The facilities are everything you'd expect with a nice pool, gym, and comfortable rooms.
Stayed 1 night in May 2024

10/10 Excellent

Katherine

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay for a trip to Costa Rica! All the tours pick us up right in front of the hotel. 5 mins away from the airport. Very friendly and professional staff. Free shuttle services to the restaurants and City Mall.
Stayed 4 nights in May 2024

10/10 Excellent

Deborah

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

10/10 Excellent

Gerardo

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location few mins from the airport. Called shuttle at our arrival and it was there in 3 mins. Staff is great and very friendly. Clean rooms.
Stayed 1 night in May 2024
Response from Fernanda Cubero on May 19, 2024
Dear Gerardo, we appreciate your kind opinion. It fills our heart to know that you enjoyed of an amazing stay in our comfortable and clean hotel. It’s fabulous you found very convenient our proximity to the airport, just 1km away, plus our free shuttle service running 24/7. We are truly happy you loved our beautiful facilities and our fabulous services. Most of all, it’s wonderful to know you loved our wonderful attention. Our purpose is always give you a very pleasant experience. It was a pleasure to have you with us. Thank you for choosing us. Fernanda CuberoGuest Relations Manager

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

10/10 Excellent

Kurt

Business traveler
Liked: Cleanliness, staff & service, amenities
Excellent for price/quality
Stayed 1 night in May 2024
Response from Fernanda Cubero on May 9, 2024
Dear Kurt, thanks for sharing your kind comment. It’s wonderful that you enjoyed of an excellent experience with us. It fills our heart to know you loved our comfortable facilities and enjoyed our fabulous services. Our purpose is our guest’s comfort and wellness. It was a pleasure having you as a guest. Thank you for choosing us. Best regards. Fernanda Cubero Guest Relations Manager.

10/10 Excellent

Vicki

Traveled with partner
Everything was top notch!
Stayed 1 night in Apr 2024
Response from Fernanda Cubero on May 7, 2024
Dear Vicki, we appreciate your kind comment. It’s great you had an excellent experience with us. It fills our heart to know you loved our comfortable facilities and enjoyed our fabulous services. We are committed to our guests' total comfort and wellness. It was a pleasure having you as a guest. We hope to receive you again in a near future. Best regards. Fernanda Cubero. Guest Relations Manager.

10/10 Excellent

Kenneth

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best Holiday Inn Express I've stayed at. Room was PERFECT!
Stayed 1 night in Apr 2024
Response from Fernanda Cubero on May 7, 2024
Dear Kenneth, thanks for sharing your opinion. It’s great you loved our beautiful facilities, as well as our fabulous services. It fills our heart to know you enjoyed of an amazing experience with us, our purpose is that our guests always feel at home. It has been a pleasure always being at your service. Warmest regards. Fernada CuberoGuest Relations Manager.

10/10 Excellent

Sowmya

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Good experience
Stayed 1 night in Apr 2024

10/10 Excellent

shane

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

6/10 Okay

Kristin

Liked: Staff & service
It’s super convenient
Stayed 1 night in Apr 2024
Response from Fernanda Cubero on May 7, 2024
Dear Kristin, thank you for sharing. We are glad you loved our convenient and beautiful hotel. We will appreciate if you could let us know what we should do or change to improve your experience with us. Your honest feedback is extremely important and valuable to us, thanks to take the time to comment us. We hope to know from you soon. We hope to hear from you in the near future. Thank you for choosing us. Fernanda CuberoGuest Relations Manager

10/10 Excellent

Kresta

Traveled with group
Great hotel, nice breakfast and very clean with nice amenities.
Stayed 1 night in Apr 2024
Response from Fernanda Cubero on May 3, 2024
Dear Kresta, thanks for sharing. We are happy you liked our convenient and clean hotel. It’s great to know you enjoyed our wonderful breakfast service. Our Food & Beverages Staff are always striving to make it as varied and tasty as possible. Our priority is our guests' total comfort and satisfaction It was a pleasure to serve you. We hope to receive you again soon. Best regards. Fernanda CuberoGuest Relations Manager

10/10 Excellent

Joseph

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and easy to get to the airport!
Stayed 1 night in Apr 2024
Response from Fernanda Cubero on Apr 28, 2024
Dear Joseph, thanks for your nice comment. We are happy you loved our beautiful and comfortable hotel. It’s wonderful that you liked our convenient location, just 1km from the airport, plus our free shuttle service running 24/7. Our priority is always the well-being and satisfaction of our guests. It was a pleasure to served you. Thank you for choosing us. Warmest regards. Fernanda CuberoGuest Relations Manager

8/10 Good

karen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

8/10 Good

Jessica

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

John

Traveled with family
Liked: Cleanliness, amenities
Very welcoming staff and grounds are really needed ce. Great room too!
Stayed 1 night in Apr 2024
Response from Fernanda Cubero on Apr 28, 2024
Dear John, we appreciate your opinion. It’s wonderful that you liked our comfortable and beautiful facilities. It’s fills our heart to know that you received a lovely attention from our staff. We are elate to have an amazing team who are always a step ahead, making sure that our guests have everything they need, helping them in away they can and making them feel like home. Our priority will always be the well-being and satisfaction of our guests. It was a pleasure to served you. Thank you for choosing us. Warmest regards. Fernanda Cubero Guest Relations Manager

10/10 Excellent

C.

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Diane

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Great place..
Stayed 1 night in Apr 2024

10/10 Excellent

Annette, SEATTLE

Liked: Cleanliness, staff & service, property conditions & facilities
Super close to the airport and transportation.
Stayed 1 night in Apr 2024

8/10 Good

Patrick

Traveled with partner
Liked: Cleanliness, staff & service
na
Stayed 1 night in Apr 2024

8/10 Good

Katie

Stayed 1 night in Apr 2024

10/10 Excellent

Sylvie

Liked: Cleanliness
Stayed 1 night in Apr 2024

10/10 Excellent

Lakshmi

Stayed 1 night in Apr 2024

10/10 Excellent

Lakshmi

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Leslie

I just Have to share our experience with our 4 & 2 year old, while we ate breakfast much was way better than expected which included not only cereal and fruit but also eggs waffles pastries and so much more, but they made balloon animals for the kids! Definitely a highlight of our trip. Great place after arriving late in CR.
Stayed 1 night in Apr 2024
Response from Fernanda Cubero on Apr 17, 2024
Dear Leslie, thank you for your kind comment. We are glad you found very convenient our location, just 1km from the airport, plus our free complimentary shuttle service from and to the airport operating 24h. We are happy you enjoyed our breakfast service. Our food and beverage staff strive to offer the best and most varied options. But it really fills our heart to know you received a friendly attention from our staff. We are elate to have an amazing team who are always a step ahead, making sure that our guests have everything they need, helping them in away they can and making them feel like home. It’s wonderful you had an amazing experience in our hotel. Thank you for choosing us. Best regards. Fernada CuberoGuest Relations Manager

10/10 Excellent

Eddie

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient place to stay next to the airport. Clean and great service.
Stayed 1 night in Apr 2024
Response from Fernanda Cubero on Apr 16, 2024
Dear Eddie, thanks for sharing your comment. It’s wonderful that you liked our comfortable and clean hotel. We are happy that you received a friendly attention from our staff. We are elate to have an amazing team who are always a step ahead, making sure that our guests have everything they need, helping them in away they can and making them feel like home. It’s great you liked our convenient location, just 1km from the airport and surrounded, plus our free shuttle service running 24/7. Our priority will always be the well-being and satisfaction of our guests. It was a pleasure to served you. Thank you for choosing us. Warmest regards. Fernanda Cubero Guest Relations Manager

10/10 Excellent

Darrell

Traveled with group
Disliked: Amenities
The rooms were clean. Not many amenities or restaurants in the area
Stayed 1 night in Apr 2024
Response from Fernanda Cubero on Apr 16, 2024
Dear Darrell, thanks for sharing your opinion. We are glad you loved our comfortable and clean rooms. Even if we don’t have a restaurant inside the hotel, we have the convenience to be next to Rostipollos, Denny’s restaurant and Casino Fiesta, open 24h and with great menus to choose from, as well as room service from Denny’s 24/7. Our shuttle also make the “Gastronomic Route”, taking our guests to 4 different spots: Plaza Mango, Plaza Real, City Mall and El Patio. It gives our clients a wide choice of restaurants to choose from for dinner, since it leaves the hotel at 7pm and returns at 9pm. Our priority will always be the well-being and satisfaction of our guests. It was a pleasure to served you. Thank you for choosing us. Warmest regards. Raquel Arce. Guest Relations Manager

10/10 Excellent

Kelly

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice that it was so close to the airport. Very clean and close to amenities.
Stayed 1 night in Apr 2024
Response from Fernanda Cubero on Apr 16, 2024
Dear Kelly, thank you for kind comment. We are happy you loved our comfortable and clean hotel. It’s great you liked our convenient location, just 1km from the airport and surrounded, plus our free shuttle service running 24/7. Our priority will always be the well-being and satisfaction of our guests. It was a pleasure to served you. Thank you for choosing us. Warmest regards. Fernanda Cubero Guest Relations Manager

8/10 Good

Charles

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Eddie

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient location near the airport.
Stayed 1 night in Mar 2024
Response from Fernanda Cubero on Apr 12, 2024
Dear Eddie, thanks for your post. We are happy you liked our location, just 1 km from the airport, plus our wonderful free shuttle service running 24/7. We are glad you felt satisfied with our facilities and services. Our goal is to give an experience full of comfort and satisfaction. Thank you for your visit. Warmest regards. Fernanda CuberoGuest Relations Manager.

8/10 Good

Patrick

Traveled with partner
Na
Stayed 1 night in Apr 2024

8/10 Good

Shelley

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient for going to or from the airport. Easy to use shuttle and good breakfast in the morning. A bit noisy, if you are sensitive to noise (lots of airplanes and close to train tracks).
Stayed 2 nights in Mar 2024
Response from Fernanda Cubero on Apr 12, 2024
Dear Shelley, thanks for sharing. We are happy you liked our convenient location, very close to San José and just 1km from the airport, plus our free complimentary shuttle service from and to the airport operating 24h. It’s great to know you enjoyed our wonderful breakfast service. Our Food & Beverages Staff are always striving to make it as varied and tasty as possible. We are are sorry if you felt it was a bit noisy, we are glad it haven’t represent an inconvenient during your stay. Our priority is our guests' total comfort and satisfaction It was a pleasure to serve you. We hope to receive you again soon. Best regards. Fernanda Cubero Guest Relations Manager

10/10 Excellent

Carrie

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great for when your flight lands late or you have an early morning flight.
Stayed 1 night in Apr 2024
Response from Fernanda Cubero on Apr 9, 2024
Dear Carrie, thank you for sharing. We are really happy to know that you loved our convenient and beautiful our hotel. It’s great that you enjoyed our wonderful facilities as well as our amazing services. Our priority is our guests’ complete satisfaction. It was a pleasure to have you with us. We’ll be waiting for you in the near future. Thank you for choosing us. Fernanda CuberoGuest Relations Manager

10/10 Excellent

andrew

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
So close to the airport great for an easy overnight . Breakfast is A , fun that it’s right next to a casino, and believe it or not best dennys I have ever eaten at. My go to spot when coming and going from sjo
Stayed 1 night in Apr 2024
Response from Fernanda Cubero on Apr 9, 2024
Dear Andrew, thank you for kind comment. It’s great you liked our comfortable hotel, located just 1km from the airport. We are glad loved the convenience to be next to Denny’s restaurant and Casino Fiesta, open 24h and with great menus to choose from. We are happy you enjoyed our breakfast service. Our culinary staff strive to offer the best and most varied options. Our priority will always be the well-being and satisfaction of our guests. It was a pleasure to served you. Thank you for choosing us. Warmest regards. Fernanda CuberoGuest Relations Manager

8/10 Good

M Kristen, Hinsdale

Liked: Cleanliness, staff & service, property conditions & facilities
I needed to stay a night while waiting for the rest of my family to arrive in Costa Rica and this hotel was super convenient. The shuttle was great, although a little unpredictable. This was due mainly to traffic and construction at the airport, so not really their fault. The room was spacious, clean, and perfect for what I needed. They also offer a complimentary breakfast in the morning and it is excellent. Not just a few containers of yogurt, and coffee, but eggs, waffles, cereal, pastries fruit, bacon. It was really great. I would absolutely recommend staying here if you need to be near the airport coming into Costa Rica or leaving early in the morning. A great, convenient spot.
Stayed 1 night in Mar 2024
Response from Fernanda Cubero on Apr 8, 2024
Dear M Kristen, we really appreciate your opinion. It’s great you had an excellent experience with us. We are committed to our guests' total comfort and wellness. It was a pleasure having you as a guest. We hope to receive you again in a near future. Best regards. Fernanda Cubero Guest Relations Manager.

8/10 Good

Amanda

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Albert, lynchburg

Traveled with family and small children, Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice, quiet staff It's very nice and helpful They give you shuttle to the airport for free
Stayed 1 night in Apr 2024
Response from Fernanda Cubero on Apr 6, 2024
Dear Albert, we appreciate your post. We are happy to know you enjoyed of a fantastic experience in our nice and quiet hotel. It’s wonderful you like our great location, just 1 km from the airport, plus our comfortable free shuttle service running 24/7. It fills our heart that you received of an excellent the attention from our staff. We are proud to have an amazing team who are always a step ahead, making sure that our guests have everything they need, helping them in away they can and making them feel like home. We are truly committed to our guests' total comfort and satisfaction. It was a pleasure having you as a guest. We hope to see you again in a near future. Best regards. Fernanda Cubero Guest Relations Manager.

10/10 Excellent

Joan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

8/10 Good

Tad

Updated and clean. Good one night rest spot for early flight.
Stayed 1 night in Mar 2024
Response from Fernanda Cubero on Apr 2, 2024
Dear Tad, thanks for your post. We are happy that you liked our beautiful updated and clean hotel. We are committed to our guests' total comfort and satisfaction. It was a pleasure having you as a guest, we’ll be waiting for your return. Warmest regards. Fernanda Cubero Guest Relations Manager.

4/10 Poor

David

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Exterior and parking was great. Property is close to airport and some of the car rental offices. Inside the lobby smelled badly of cleaning products. I held my breather whenever I had to walk through. The room smelled stale. The included breakfast was not appealing. We left after one night and went to the Fairfield Inn where the property, food and service was excellent.
Stayed 2 nights in Mar 2024
Response from Fernanda Cubero on Apr 2, 2024
Dear David, thanks for posting your opinion. We are glad you liked our convenient location, just 1 km from the airport and surround by car rental agencies. But we are concern that your experience with us wasn’t as you expected. We offer our apologies if our hotel didn’t meet your expectations. Please accept our most sincere apologies for any inconvenient this may caused you. We would really appreciate it if you could give us the opportunity to serve you again in the future, and improve the experience you had. It was a pleasure to serve you. Warmest regards. Fernanda CuberoGuest Relations Manager.

8/10 Good

Shams

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place!!
Stayed 1 night in Mar 2024
Response from Fernanda Cubero on Apr 2, 2024
Dear Shams, thanks for sharing your opinion. It’s great you loved our convenient and beautiful hotel, as well as our fabulous services. It fills our heart to know you enjoyed of an amazing experience with us. Our priority is always the well-being and comfort of our guests. It has been a pleasure always being at your service. Warmest regards. Fernanda CuberoGuest Relations Manager.

10/10 Excellent

Lora

Stayed 1 night in Mar 2024

10/10 Excellent

Karen

Convenient. Friendly. Good breakfast.
Stayed 1 night in Mar 2024
Response from Fernanda Cubero on Mar 29, 2024
Dear Karen, thanks for posting your opinion. It’s wonderful you liked our convenient and friendly hotel. It’s great that you enjoyed our breakfast service. Our Food & Beverages Staff are always striving to make it as varied and tasty as possible. Our priority will always be the well-being and satisfaction of our guests. It was a pleasure to served you. Thank you for choosing us.Warmest regards. Fernanda CuberoGuest Relations Manager

10/10 Excellent

April

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great clean hotel, close to the airport.
Stayed 1 night in Mar 2024
Response from Fernanda Cubero on Mar 29, 2024
Dear April, thanks to sharing your opinion. It’s wonderful you loved our clean and comfortable hotel. We are glad that you liked our convenient location, just 1km from the airport and our free shuttle service running 24/7. Our purpose is to give you a stay of complete satisfaction and comfort. Thanks for your preference. We hope to receive you again soon. Best regards. Fernanda CuberoGuest Relations Manager

2/10 Terrible

Christelle

Traveled with family and small children
I called ahead to make sure they knew we were going to be checking in late. The person I spoke with assured us there would be a room available. We got there with our two young children late at night and there were no rooms available. We waited almost an hour until a driver took us and a few other people to a different hotel which when I looked was 1/2 the price of the hotel we booked. The whole process took close to 2hrs and at that time it was 1am. I’m grateful we had a place to sleep, but it was a long process which put us further away from the airport for our flight the next morning.
Response from Fernanda Cubero on Mar 29, 2024
Dear Christelle, Kind regards from Holiday Inn ExpressFirstly, I want to start by asking you our most sincere apologies for the inconvenience caused with your reservation, this is not something that characterizes us since we always try to provide the best possible service to our clients.Unfortunately that day certain problems happened to us so we had to divert some of our guests, including you, we are truly sorry for the bad time. We know that we can no longer remedy the damage but we hope that at some point you can give us another opportunity to regain your trust in us.Best regardsFernanda Cubero Guest Relations Manager

8/10 Good

Michele

Liked: Cleanliness, staff & service, property conditions & facilities
Rooms and common areas are very clean and updated. Staff was friendly and efficient. Very comfortable beds.
Stayed 1 night in Mar 2024
Response from Fernanda Cubero on Mar 29, 2024
Dear Michele, thank you for sharing your wonderful comment. We are really happy you enjoyed our clean and comfortable hotel, and loved our updated facilities. It really fills our heart to know that you receive an amazing attention from our staff. We are proud to have an amazing team who are always a step ahead, making sure that our guests have everything they need, helping in anyway they can and making them feel like at home. It is always a pleasure having you as a guest. We hope to see you again in the very near future. Warmest regards. Fernanda CuberoGuest Relations Manager.

10/10 Excellent

Sharon

Traveled with group
Room had a musty smell
Stayed 1 night in Mar 2024
Response from Fernanda Cubero on Mar 29, 2024
Dear Sharon, we appreciate your interest in our hotel. We are truly sorry if you found a smell in your room, this shouldn’t happen. Please accept our apologies for any inconvenient this may caused you. We do everything we can to ensure that our guests have all the rest and relaxation they expect. We are committed to our guests' total comfort and satisfaction. It was a pleasure to have you with us. We hope to receive you again. Thank you for choosing us. Fernanda CuberoGuest Relations Manager

10/10 Excellent

Cynthia, Kalamazoo

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to airport and shuttle to and from
Stayed 1 night in Mar 2024
Response from Fernanda Cubero on Mar 29, 2024
Dear Cynthia, thank you for comment. It’s fabulous you like our great location, just 1 km from the airport, plus our comfortable free shuttle service running 24/7. Our priority is our guests’ complete satisfaction. We hope to serve you again in a near future. Thank you for your choosing us. Best regards. Fernanda CuberoGuest Relations Manager