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Reviews of Hyatt Ziva Los Cabos- All Inclusive

4.5 out of 5
Hyatt Ziva Los Cabos- All Inclusive
Paseo del Malecón l-5 D, San José del Cabo, BCS

Reviews

8.8

Excellent

Rating 10 - Excellent. 1683 out of 2654 reviews" "
Rating 8 - Good. 520 out of 2654 reviews" "
Rating 6 - Okay. 242 out of 2654 reviews" "
Rating 4 - Poor. 106 out of 2654 reviews" "
Rating 2 - Terrible. 103 out of 2654 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Saba

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best place for a family trip
Stayed 3 nights in May 2024

6/10 Okay

Mouhammad Rateb, Detroit

Disliked: Property conditions & facilities
Stayed 4 nights in May 2024

10/10 Excellent

Mohammed

Traveled with group, Traveled with family
Fun environment, friendly staff, clean warm pools, beautiful property, easy access to bars, restaurants. Spacious rooms.
Stayed 3 nights in May 2024
Response from Hyatt Ziva Los Cabos Team on May 10, 2024
Thank you for your review and feedback, we will share your kind words with our amazing team and we look forward to host you again soon!

10/10 Excellent

LeAnn Marie B, West Jordan

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent resort. We did not have a bad meal, drink or snack. All staff are friendly, helpful and amazing. Lobby bar had excellent service ( thank you Estella and Rosario!!). Tequila bar was a waste, not included in all-inclusive so always empty. Rooms were clean and comfortable, it was cleaned daily and early. The bar service was great as well. Looking forward to going again!!
Stayed 7 nights in May 2024

10/10 Excellent

Sheila

Traveled with partner
Liked: Property conditions & facilities
Awesome property
Stayed 4 nights in May 2024
Response from Hyatt Ziva Los Cabos Team on May 9, 2024
Thank you for your review and feedback, we look forward to host you again soon!

8/10 Good

gevorg

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Apr 2024
Response from Hyatt Ziva Los Cabos Team on May 9, 2024
Thank you for your review, we look forward to host you again soon!

10/10 Excellent

ALFONSO

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent
Stayed 4 nights in May 2024
Response from Hyatt Ziva Los Cabos Team on May 9, 2024
Thank you for your review and feedback, we look forward to host you again soon!

8/10 Good

ROBERT

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Xxx
Stayed 3 nights in May 2024
Response from Hyatt Ziva Los Cabos Team on May 9, 2024
Thank you for your review, we look forward to host you again soon!

10/10 Excellent

Hector

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2024
Response from Hyatt Ziva Los Cabos Team on May 8, 2024
Thank you for your review, we look forward to host you again soon!

10/10 Excellent

Brandon

Liked: Amenities
Fantastic service and quality. I’d go again
Stayed 3 nights in May 2024
Response from Hyatt Ziva Los Cabos Team on May 6, 2024
Thank you for your review and feedback, we look forward to host you again soon!

8/10 Good

Stacey Lee

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Mini bar was not stalked well, couldn’t have full bottle of wine in room without paying for it. You had to scan a QR code on the tv for room service and I could never get it to work, no room service menus. Bars by the pools close early
Stayed 4 nights in Apr 2024
Response from Hyatt Ziva Los Cabos Team on May 8, 2024
Thank you for your review and feedback, we will take this in consideration to improve our service. We look forward to host you again soon!

6/10 Okay

Veronica

Traveled with family and small children
Liked: Staff & service
Food was not the best.
Stayed 3 nights in May 2024
Response from Hyatt Ziva Los Cabos Team on May 6, 2024
Thank you for your review and feedback, we will take this in consideration to improve our service. We look forward to host you again soon!

8/10 Good

BONN SANDY GIFT

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was our first time visiting Cabo and this resort did not disppointed. I visited with my husband another couple who are very dear to us. We requested to stay in thesame floor building but resort management even upgraded our rooms so we can stay next to each other. The resort is very well-maintained and the service is also great! We are all pretty pleased given that it's an all-inclusive resort and yet we received 4-5star service! Would definitely come back and recommend to people!
Stayed 3 nights in Apr 2024
Response from Hyatt Ziva Los Cabos Team on May 4, 2024
Thank you for your review and feedback, we will share your kind words with our amazing team and we look forward to host you again soon!

10/10 Excellent

David

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights for our 25th anniversary. Wonderful room, I recommend the club rooms for the ocean views and sounds, as well as the sunrise from the balcony. One night the staff decorated our room for our anniversary without me requesting this which was special. Another night I purchased the romantic dinner for two on the beach, and the food and staff were amazing. Five course meal, wine, cocktails, etc... When we got back to the room they brought chocolate covered strawberries and Champaigne. Very nice touch, well worth it! The gym was very nice as well, with dumbbells going up to 100 lbs., flat bench, and A/C. Can't beat that if you like to workout as well as cardio machines overlooking the ocean. Food was great, no complaints. Only waiting one night for a restaurant for 30 minutes because we showed up later at a popular time, so this was expected. I liked the pool with games was seperate from the infinity pool with the swim up bar. Sure there were a few kids but staff didn't let them play football or other games. The pools never felt crowded. I would recommend this place without hesitation to friends, family, and I would definitely stay again. Karla in the guest services made sure my romantic dinner was flawless, and she is extremely polite and friendly. Thank you all for a wonderful anniversary trip!
Stayed 5 nights in Apr 2024
Response from Hyatt Ziva Los Cabos Team on May 3, 2024
Thank you for your review and feedback, we will share your kind words with our amazing team and we look forward to host you again soon!

10/10 Excellent

Christine Minjung, Los Alamitos

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 3 nights in Apr 2024
Response from Hyatt Ziva Los Cabos Team on Apr 30, 2024
Thank you for your review and feedback, we look forward to host you again soon!

10/10 Excellent

David

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great trip, excellent staff. Care free vacation
Stayed 6 nights in Apr 2024
Response from Hyatt Ziva Los Cabos Team on Apr 29, 2024
Thank you for your review and feedback, we will share your kind words with our amazing team and we look forward to host you again soon!

10/10 Excellent

Monica

Traveled with family and small children, Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
The staff was amazing! Everyone was so friendly and helpful. We especially loved our waiter Amulfo at the Plaza. He was so cheerful, polite and attentive!! We loved the food and the property. We will definitely return!
Stayed 4 nights in Apr 2024
Response from Hyatt Ziva Los Cabos Team on Apr 29, 2024
Thank you for your review and feedback, we will share your kind words with our amazing team and we look forward to host you again soon!

10/10 Excellent

JACQUELINE RENE, Portland

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was above and beyond the best affordable all inclusive resort! The amenities and options were AMAZING!!
Stayed 4 nights in Apr 2024
Response from Hyatt Ziva Los Cabos Team on Apr 29, 2024
Thank you for your review and feedback, we will share your kind words with our amazing team and we look forward to host you again soon!

8/10 Good

Yolanda

Liked: Cleanliness, staff & service, property conditions & facilities
the pool closes at 8:00pm
Stayed 2 nights in Apr 2024
Response from Hyatt Ziva Los Cabos Team on Apr 21, 2024
Thank you for your review, we look forward to host you again soon!

10/10 Excellent

Mandar Prakash

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Apr 2024
Response from Hyatt Ziva Los Cabos Team on Apr 20, 2024
Thank you for your review, we look forward to host you again soon!

8/10 Good

Richard James

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
wish we could have gotten in the water only tecate beer, need choice. people great and staff very good. always smile.
Stayed 4 nights in Apr 2024
Response from Hyatt Ziva Los Cabos Team on Apr 16, 2024
Thank you for your review we will share your kind words with our amazing team. As for the feedback, we will take this in consideration to improve our service. We look forward to host you again soon!

8/10 Good

Nancy

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall this is a great resort. Our kids particularly loved the kids club and wanted to go everyday! The staff, particularly, Karla, Lisset, Corina, and Mario were fantastic. You could tell that they put a lot of enery into engaing with kids and making the activities special. The "Teepee" night show was excellent.
Stayed 6 nights in Apr 2024
Response from Hyatt Ziva Los Cabos Team on Apr 15, 2024
Thank you for your review and feedback, we will share your kind words with our amazing team and we look forward to host you again soon!

8/10 Good

Jacob, Bothell

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Apr 2024
Response from Hyatt Ziva Los Cabos Team on Apr 17, 2024
Thank you for your review, we look forward to host you again soon!

8/10 Good

Swati

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Would like more food options for lunch
Stayed 4 nights in Apr 2024
Response from Hyatt Ziva Los Cabos Team on Apr 15, 2024
Thank you for your review and feedback, we will take this in consideration to improve our service. We look forward to host you again soon!

10/10 Excellent

Zhenyu

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent resort!
Stayed 3 nights in Apr 2024
Response from Hyatt Ziva Los Cabos Team on Apr 19, 2024
Thank you for your review and feedback, we will share your kind words with our amazing team and we look forward to host you again soon!

2/10 Terrible

Prasanna

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Property facilities were good , but they charged me almost double for my stay. The reason Hyatt Ziva gave is that Expedia paid for only 2 people and I have to pay for my 2 kids. My booking clearly was for 2 adults and 2 children, but they said Expedia only paid for 2. No phone support from Expedia was available. Virtual chat support was terrible. I ended up paying extra for the stay. After your booking, within the cancellation window, make sure you call Hyatt Ziva and confirm the details of booking
Stayed 6 nights in Mar 2024
Response from Hyatt Ziva Los Cabos Team on Apr 12, 2024
Thank you for your review and feedback, your reservation was done incorrectly because you include two adults and two kids under 1 year old, which in our system is free. But your kids are older than two years old which is the age where they should pay a kids rate, for that reason you had to pay the difference that were not considere on Expedia. If the reservation had been made correctly with the kids age, you should not had to pay any difference. Thank you for your undertanding. Let us know if you need further assistance!

10/10 Excellent

Hong

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Safe and clean
Stayed 7 nights in Mar 2024
Response from Hyatt Ziva Los Cabos Team on Apr 11, 2024
Thank you for your review and feedback, we look forward to host you again soon!

4/10 Poor

Steven

Traveled with family and small children
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
The rooms were very dated and not super clean. Pull out couch beds were broken and everything was extremely worn. No hot water from 3-6pm each day. Not enough chairs at the pool so you have to wake up at 5:30am to try and grab chairs. Food was not great. The hotel hosted an outdoor wedding that was extremely loud until almost 11pm and kept the kids up.
Stayed 4 nights in Apr 2024
Response from Hyatt Ziva Los Cabos Team on Apr 10, 2024
Thank you for your review and feedback, we will take this in consideration to improve our service. We hope we can have a new opportunity to host you again soon!

2/10 Terrible

Robert, Chicago

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Wouldn’t stay here again if it was free. Fortunate to travel a ton, global services airlines, platinum every hotel chain on earth. Had to come here for a wedding, absolutely disgusted. The staff were very nice though! Not their fault they work here. Food was trash, room was disgusting, our clothes smell like mold. Laptop would have been stolen if we didn’t call in specifically asking for it. Hyatt should be embarrassed.
Stayed 1 night in Apr 2024
Response from Hyatt Ziva Los Cabos Team on Apr 9, 2024
Thank you for your review and feedback, we will take this in consideration to improve our service. We hope we can have a new opportunity to host you again soon!

8/10 Good

Jane

Liked: Staff & service, property conditions & facilities
Stayed 6 nights in Apr 2024
Response from Hyatt Ziva Los Cabos Team on Apr 11, 2024
Thank you for your review, we look forward to host you again soon!

10/10 Excellent

Cristian, Cortlandt Manor

Stayed 6 nights in Mar 2024
Response from Hyatt Ziva Los Cabos Team on Apr 29, 2024
Thank you for your review, we look forward to host you again soon!

4/10 Poor

Jesus

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
About half the staff that I bumped into it's just rude the other half was great something to keep in mind you never know what horrible attitude you might get
Stayed 4 nights in Apr 2024
Response from Hyatt Ziva Los Cabos Team on Apr 8, 2024
Thank you for your review and feedback, we will take this in consideration to improve our service. We hope we can have a new opportunity to host you again soon!

10/10 Excellent

Hardeep Kaur

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities
It was a nice kid friendly resort and i would definitely visit again. Only down side was the shower having only cold water the first 2 days but staff helped out alot with that!
Stayed 4 nights in Mar 2024
Response from Hyatt Ziva Los Cabos Team on Apr 8, 2024
Thank you for your review we will share your kind words with our amazing team. As for the feedback, we will take this in consideration to improve our service. We look forward to host you again soon!

2/10 Terrible

Robert, Chicago

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Just awful, no idea how this place got “5 stars”. Foods trash, rooms are awful, noisy, drinks were terrible.
Stayed 3 nights in Apr 2024
Response from Hyatt Ziva Los Cabos Team on Apr 8, 2024
Thank you for your review and feedback, we will take this in consideration to improve our service. We hope we can have a new opportunity to host you again soon!

6/10 Okay

Meghan

Liked: Cleanliness, staff & service
Stayed 1 night in Mar 2024
Response from Hyatt Ziva Los Cabos Team on Apr 8, 2024
Thank you for your review, we look forward to host you again soon!

6/10 Okay

Dena

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Apr 2024
Response from Hyatt Ziva Los Cabos Team on Apr 8, 2024
Thank you for your review, we look forward to host you again soon!

10/10 Excellent

YEN HSING

Stayed 3 nights in Mar 2024
Response from Hyatt Ziva Los Cabos Team on Apr 27, 2024
Thank you for your review, we look forward to host you again soon!

10/10 Excellent

THAKUR P

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Every thing is Awesome
Stayed 4 nights in Apr 2024
Response from Hyatt Ziva Los Cabos Team on Apr 8, 2024
Thank you for your review and feedback, we will share your kind words with our amazing team and we look forward to host you again soon!

10/10 Excellent

Kristi

Stayed 5 nights in Mar 2024
Response from Hyatt Ziva Los Cabos Team on Apr 26, 2024
Thank you for your review, we look forward to host you again soon!

10/10 Excellent

Subodh

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
we had a great time!
Stayed 3 nights in Apr 2024
Response from Hyatt Ziva Los Cabos Team on Apr 6, 2024
Thank you for your review and feedback, we will share your kind words with our amazing team and we look forward to host you again soon!

10/10 Excellent

Lisa, Saint Joseph

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff at Hyatt Ziva was remarkable. I cannot speak more highly of how welcoming, friendly, and accommodating the staff was. Room was impeccably cleaned daily too. Restaurants were all delicious, but our particular favorite was breakfast at Zaffiro. The staff was incredible, the food delicious, and the view breathtaking. There were countless activities to choose from daily too. I would highly recommend this property.
Stayed 7 nights in Mar 2024
Response from Hyatt Ziva Los Cabos Team on Apr 6, 2024
Thank you for your review and feedback, we will share your kind words with our amazing team and we look forward to host you again soon!

10/10 Excellent

mireya

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great! The best vacations with my family! 10/10
Stayed 5 nights in Mar 2024
Response from Hyatt Ziva Los Cabos Team on Apr 24, 2024
Thank you for your review and feedback, we look forward to host you again soon!

10/10 Excellent

Warren

Liked: Cleanliness, staff & service, property conditions & facilities
Everything
Stayed 4 nights in Mar 2024
Response from Hyatt Ziva Los Cabos Team on Apr 6, 2024
Thank you for your review and feedback, we will share your kind words with our amazing team and we look forward to host you again soon!

10/10 Excellent

April Louise

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic holiday. Everything a family needs. Staff were wonderful.
Stayed 5 nights in Mar 2024
Response from Hyatt Ziva Los Cabos Team on Apr 4, 2024
Thank you for your review and feedback, we will share your kind words with our amazing team and we look forward to host you again soon!

10/10 Excellent

Thomas

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome place. The all inclusive meals were great (more than 8 restaurant options) and there were no lines (but were good busy). Good entertainment at pool area and beach is beautiful. Great for adults and kids
Stayed 3 nights in Mar 2024
Response from Hyatt Ziva Los Cabos Team on Apr 4, 2024
Thank you for your review and feedback, we will share your kind words with our amazing team and we look forward to host you again soon!

10/10 Excellent

Jennifer

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everyone and everything was wonderful! The only improvement I suggest is to have more staff available for restaurants in the evening. Some waits were 2 hours to get in.
Stayed 5 nights in Mar 2024
Response from Hyatt Ziva Los Cabos Team on Apr 4, 2024
Thank you for your review we will share your kind words with our amazing team. As for the feedback, we will take this in consideration to improve our service. We look forward to host you again soon!

4/10 Poor

Chetak

Traveled with family and small children
Disliked: Staff & service, amenities, property conditions & facilities
Almost no vegetarian/vegan dining option. Very very disappointing. No cakes/pastries at all for vegan. And hardly any cooked dish.
Stayed 4 nights in Mar 2024
Response from Hyatt Ziva Los Cabos Team on Apr 3, 2024
Thank you for your review and feedback, we will take this in consideration to improve our service. We hope we can have a new opportunity to host you again soon!

10/10 Excellent

Anjali

Stayed 5 nights in Mar 2024
Response from Hyatt Ziva Los Cabos Team on Apr 22, 2024
Thank you for your review, we look forward to host you again soon!

10/10 Excellent

fangyi

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Mar 2024
Response from Hyatt Ziva Los Cabos Team on Apr 3, 2024
Thank you for your review, we look forward to host you again soon!

8/10 Good

Grant

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Mar 2024
Response from Hyatt Ziva Los Cabos Team on Apr 2, 2024
Thank you for your review, we look forward to host you again soon!