Superior Room | Blackout drapes, iron/ironing board, free WiFi, bed sheets

Reviews of SF Central Hotel

2 out of 5
SF Central Hotel
1707 Market St, San Francisco, CA

Reviews

6.2
Rating 10 - Excellent. 126 out of 520 reviews" "
Rating 8 - Good. 100 out of 520 reviews" "
Rating 6 - Okay. 94 out of 520 reviews" "
Rating 4 - Poor. 65 out of 520 reviews" "
Rating 2 - Terrible. 135 out of 520 reviews" "

6.2/10

Cleanliness

6.4/10

Staff & service

5.8/10

Amenities

5.8/10

Property conditions & facilities

6.0/10

Eco-friendliness

Reviews

8/10 Good

Lawrence, San Francisco is

Traveled with family and small children, Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
81
Stayed 1 night in Feb 2024

6/10 Okay

Guadalupe

Liked: Cleanliness, staff & service, property conditions & facilities
Overall cannot complain. We only stayed one night and it was decent.
Stayed 1 night in May 2024

4/10 Poor

Naw

Disliked: Staff & service
Staff should learn how to respect/treat customers. Toilet does not flush properly Noise from foot steps upstairs and mopping
Stayed 1 night in May 2024

2/10 Terrible

Henrry

Disliked: Cleanliness, staff & service, property conditions & facilities
The property was too noisy and dirty
Stayed 2 nights in May 2024
Response from SF Central Hotel Management Team on May 11, 2024
We apologize for the noise and cleanliness issues you encountered during your stay. Providing a peaceful and clean environment is important to us, and we regret falling short of your expectations. Your feedback will be addressed promptly to ensure improvements are made. Thank you for bringing this to our attention.

4/10 Poor

Julio

Business traveler
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Really sketchy place to stay, room was smelling bad. Air conditioning and mini refrigerator are very noise. The front desk is thru a glass window and not a room/hall. I don’t recommend
Stayed 3 nights in May 2024
Response from SF Central Hotel Management Team on May 9, 2024
We apologize for the issues you experienced during your stay, including the unpleasant odor in the room and the noisy appliances. We understand how these factors can impact your comfort and overall experience. We also regret that our front desk setup did not meet your expectations. Your feedback is important to us as we continually strive to improve our guest experience. We appreciate your comments and take them seriously as we work to address these concerns.

8/10 Good

Naishan

Liked: Staff & service
Affordable hotel.
Stayed 1 night in May 2024
Response from SF Central Hotel, Management. on May 8, 2024
Thank you for taking the time to leave a review of your recent stay at SF Central Hotel. We appreciate your feedback, as it helps us identify areas where we can improve.We understand that affordability is a major factor for many travelers, and we're glad we could offer a comfortable and budget-friendly option for your stay.We take your feedback seriously, and we are committed to providing a better experience for all our guests.Thank you again for choosing SF Central Hotel. We look forward to welcoming you back soon!Sincerely,The SF Central Hotel Team

10/10 Excellent

Kevin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy access to many great eats, great spot to take a break during a long day in the city.
Stayed 1 night in May 2024

2/10 Terrible

Kayla

Traveled with family and small children, Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Pictures were not what we seen when we got there it was really run down and on top of that other guest where having drug transactions out in the open we got woken up at 3 am from someone knocking looking for their dealer workers were rude called 3 times to get some towels and didn’t get them until we got back hours later
Stayed 2 nights in Apr 2024
Response from SF Central Hotel Management Team on May 2, 2024
We are deeply sorry to hear about the issues you encountered during your stay. It's concerning that your experience fell significantly short of our standards, especially regarding safety and guest service. We take your feedback very seriously, and we will address these issues immediately with our team to ensure they are corrected and do not occur again.The safety and comfort of our guests are our top priorities, and we regret that we did not provide an environment that met these criteria. We appreciate you bringing these matters to our attention, and we hope you will give us another opportunity to restore your confidence in our hotel.Please contact us directly to discuss how we can make this right for you.

10/10 Excellent

Ivan

Liked: Cleanliness, staff & service, property conditions & facilities
The room was very nice. Clean and Tidy. I would highly suggest this motel if you're passing through or just need a night out.
Stayed 1 night in May 2024
Response from SF Central Hotel Management Team on May 2, 2024
Thank you for your positive feedback and recommendation! We're delighted to hear that you found the room to your satisfaction, clean and tidy. We strive to provide a comfortable and welcoming environment for all our guests, whether they're passing through or just taking a night out. We appreciate your support and look forward to welcoming you back to our motel in the future.

4/10 Poor

Anacleto

It was central
Stayed 1 night in Apr 2024
Response from SF Central Hotel Management Team on May 2, 2024
Thank you for your feedback. We're glad to hear that you found our location to be central and convenient. However, we're concerned that we did not fully meet your expectations. We are committed to improving our service and guest experience, and we would appreciate more details about what could have made your stay better. Please reach out to us directly to discuss this further. We value your input and hope to have the opportunity to provide a better experience on your next visit.

10/10 Excellent

Kyle

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The ladies at the reception desk when I checked in were outstanding... professional and friendly. Thank you.
Stayed 1 night in Apr 2024
Response from SF Central Hotel Management Team on Apr 29, 2024
Thank you for your kind words! We're thrilled to hear that our reception team made a positive impact on your check-in experience. We always strive to provide professional and friendly service, and it's rewarding to know that we succeeded. We'll be sure to share your compliments with our staff. We look forward to welcoming you back to SF Central Hotel in the future!

4/10 Poor

Jose

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from SF Central Hotel Management Team on Apr 29, 2024
We're sorry to hear that your experience did not meet your expectations. We take your feedback seriously and are committed to improving. Please feel free to reach out to us directly with any specific issues you encountered, as we are eager to address them and ensure a better experience for all our guests in the future. Thank you for your feedback, and we hope to have the opportunity to serve you better.

6/10 Okay

Dat

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Place were ok but service was kinda poor. The black lady who worked at the midnight shift seems kinda frustrated when I asked questions about parking fee and i noticed she made faces with us. However the person who works the next morning shift was kind and seem friendly.
Stayed 1 night in Apr 2024
Response from SF Central Hotel Management Team on Apr 24, 2024
We appreciate you taking the time to share your feedback about your recent stay at our hotel. We're sorry to hear that your interaction with our staff during the midnight shift did not meet your expectations. We aim to provide courteous and professional service to all our guests, and we will address this matter with our team to ensure better experiences in the future.On a positive note, we are pleased to hear that your morning interactions were friendly and helpful. We value both your constructive comments and compliments, as they help us maintain and improve our service standards.Thank you for bringing these issues to our attention, and we hope to have the opportunity to welcome you back and provide a better experience.

6/10 Okay

Carlos

Stayed 1 night in Apr 2024

2/10 Terrible

Aylin

Traveled with family
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Dirty rooms, like worse than motel 6. Not a good area and the beds squeak, walls are thin
Stayed 1 night in Apr 2024
Response from SF Central Hotel Management Team on Apr 22, 2024
We sincerely apologize for the condition of your room and the issues you experienced during your stay. It is our goal to provide clean, comfortable accommodations and a peaceful environment, and we clearly fell short. We appreciate your feedback and will immediately address the cleanliness, bed squeaking, and noise insulation issues with our housekeeping and maintenance teams. Please know that your comfort is our priority, and we are committed to improving based on your comments. If there is anything we can do to assist you further or make this right, please do not hesitate to contact us directly.

6/10 Okay

Frederic-Patrick

Disliked: Staff & service
Stayed 2 nights in Apr 2024
Response from SF Central Hotel, Management on Apr 17, 2024
Thank you for taking the time to leave a review of your recent stay at SF Central Hotel. We appreciate your honest feedback, as it allows us to identify areas where we can improve.We hope you'll give us another chance to show you the improvements we're making. Sincerely,SF Central Hotel

6/10 Okay

Cory

Traveled with partner
Disliked: Staff & service, property conditions & facilities
reasonable for the price, but the bathroom window was about to fall out of its frame & it was pretty loud even when the door & the blinds were all closed. nighttime staff was not friendly, but morning staff were fine at check out.
Stayed 1 night in Apr 2024
Response from SF Central Hotel Management Team on Apr 16, 2024
Thank you for your feedback. We apologize for the issues you encountered with the bathroom window and the noise level during your stay. Rest assured, we'll address these concerns promptly to ensure a more comfortable experience for our guests. Additionally, we appreciate your comments about our staff and will use them to improve our service. If you decide to stay with us again, please don't hesitate to reach out if you need any assistance during your stay. We hope to have the opportunity to provide you with a more enjoyable experience in the future.

6/10 Okay

Rebekah

Traveled with family and small children, Traveled with partner, Traveled with family
Disliked: Cleanliness, property conditions & facilities
Was super dirty and the door shined light from underneath it. The AC didn’t work either.
Stayed 1 night in Apr 2024
Response from SF Central Hotel, Management. on Apr 14, 2024
Thank you for taking the time to leave a review of your recent stay at SF Central Hotel. We appreciate your feedback, both positive and negative, as it helps us improve the guest experience.We sincerely apologize that your recent stay at SF Central Hotel fell short of expectations. It's unacceptable that your room was dirty, the door had a light leak, and the AC wasn't working.We take guest feedback seriously, and we are taking immediate steps to address these issues. We will be thoroughly investigating the cleanliness concerns in your room and ensuring our housekeeping procedures are followed meticulously. Maintenance will be inspecting all rooms for light leaks around the doors and fixing any found. Additionally, we will be prioritizing repairs for the AC unit in your room (or the room type you stayed in) to ensure proper functionality.Sincerely,SF Central Hotel.

10/10 Excellent

gregory a.

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Necouse i srayed over a 8 day period. I had to constantly ask for towels and coffee for my room. They didn't service the room
Stayed 11 nights in Mar 2024
Response from SF CENTRAL HOTEL MANAGEMENT. on Apr 14, 2024
Thank you so much for your incredible 5-star review of Hotel SF Central! We're thrilled to hear that you had such a positive experience during your stay.Thank you for choosing SF Central Hotel! We appreciate your understanding regarding our housekeeping schedule.To optimize efficiency and minimize disruption during your stay, we offer a full housekeeping service every five days. This includes changing linens, replacing amenities, and thoroughly cleaning your room.In the meantime, if you require fresh towels, toiletries, coffee, or trash removal, we're happy to fulfill your requests promptly! Simply call the front desk at your convenience, and our friendly staff will deliver the requested items directly to your room.We apologize if this wasn't communicated clearly upon check-in. We strive to provide a comfortable and convenient stay, and we're always happy to assist with any of your needs.Sincerely,SF Central Hotel Management

8/10 Good

Tina

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like it, it wasn't too bad staying at the hotel.
Stayed 1 night in Apr 2024
Response from SF Central Hotel Management Team on Apr 12, 2024
We're glad to hear that you had a satisfactory experience during your stay with us. If there's anything we can do to make your next stay even better, please let us know. We appreciate your feedback and look forward to welcoming you back to SF Central Hotel in the future!

2/10 Terrible

Marisa

Disliked: Cleanliness, property conditions & facilities
Didn’t even check-in due to the happenings in the parking lot. People doing drugs and in and out of the hotel rooms, would not have been able to sleep. Read other reviews and could only imagine what inside looked like.
Stayed 1 night in Apr 2024
Response from SF Central Hotel Management Team on Apr 8, 2024
We're deeply sorry for the distress caused by the situation in our parking lot. The safety and comfort of our guests are our utmost priorities, and we regret that your experience fell short of expectations. We take your feedback seriously and are actively addressing these concerns to ensure a more secure environment for all our guests. We understand your decision not to stay, and we apologize for any inconvenience. Should you reconsider staying with us in the future, please contact us directly, and we'll do our best to provide a more positive experience.

2/10 Terrible

Gelain

Traveled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Place need update very old and rooms smell bad ….
Stayed 2 nights in Apr 2024
Response from SF Central Hotel. on Apr 6, 2024
Thank you for your review of SF Central Hotel. We sincerely apologize that your recent stay fell short of expectations, particularly regarding the outdated feel and unpleasant odors in the rooms.We understand if you're hesitant to return after this experience. However, we are actively working on improvements based on guest feedback, and we hope you'll give SF Central Hotel another chance in the future.Sincerely,The SF Central Hotel Team.

2/10 Terrible

Kevin

Disliked: Cleanliness, staff & service, property conditions & facilities
Charge extra
Stayed 1 night in Apr 2024
Response from SF Central Hotel. on Apr 6, 2024
Thank you for your recent review of SF Central Hotel. We are incredibly sorry to hear that your stay only received a 1 out of 5 rating. We take all guest experiences seriously, and your feedback is crucial in helping us improve.We'll be reviewing our website and booking process to ensure all fees, including any that might not be immediately obvious, are prominently displayed and easily accessible. This will help guests make informed decisions during the booking process.Sincerely,The SF Central Hotel Team

4/10 Poor

Kelly

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from SF Central Hotel, Manangement. on Apr 6, 2024
Thank you for your review of SF Central Hotel. While we're disappointed to hear your stay only received a 2 out of 5 rating, we appreciate you taking the time to share your feedback. It helps us identify areas for improvement.

2/10 Terrible

Leslie

Traveled with family and small children, Traveled with group, Business traveler, Traveled with partner, Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The property has resorted to gouging guest of their security deposit. You will be charged without authorization. The paid parking on site along with the management is a joke, guest are targeted while the bulk of the city get to park with ease in the parking lot. We found needles in our room and used adult rubbers I don’t feel the property to be safe as you have homeless people knocking on doors and stalking the hallways and staircases at night. The manager does a very poor job addressing these problems and will not acknowledge when the desk or hotel makes a mistake if you have small children please book elsewhere same for single female travelers I’d wait for them to hire a new manager I refuse to deal with the incompetence of the one they have now.
Stayed 7 nights in Mar 2024
Response from SF Central Hotel Management Team on Apr 2, 2024
We're deeply concerned to hear about your experience during your stay. We understand the frustration that can arise from unexpected charges, and we apologize if there was any misunderstanding regarding our parking fee policy, which is clearly stated in our hotel policy. Regarding the issues with safety, cleanliness, and management responsiveness, we take these matters seriously and will investigate them thoroughly. We strive to provide a safe and comfortable environment for all our guests, and your feedback is invaluable in helping us improve. Please contact us directly to discuss this matter further, and we'll do our utmost to address your concerns.

10/10 Excellent

Raul

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I really enjoyed my stay. It was convenient and also right for the price and very friendly staff.
Stayed 1 night in Mar 2024
Response from SF Central Hotel Management Team on Mar 25, 2024
Thank you for your kind words! We're delighted to hear that you enjoyed your stay at SF Central Hotel. It's wonderful to know that our convenient location, affordability, and friendly staff made your visit memorable. We appreciate your feedback and look forward to welcoming you back for another enjoyable stay in the future.

4/10 Poor

Ricardo

Traveled with group
Disliked: Cleanliness, property conditions & facilities
Close to many activities and transportation. The room was okay the shower wasn’t draining and was woken up to a loud rumbling from water pipes at 2am and again at 5am. The price is too high for what you are paying for. Was only compensated 20$
Stayed 2 nights in Mar 2024
Response from SF Central Hotel Management Team on Mar 25, 2024
Thank you for your feedback. We apologize for the issues you experienced with the shower drainage and noise disturbance from the water pipes. We're working to address these concerns promptly. Your comments regarding the price and compensation are noted, and we will take them into consideration for future improvements. We appreciate your understanding and hope to have the opportunity to provide you with a better experience on your next visit.

8/10 Good

Peter

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Simple & easy.
Stayed 2 nights in Mar 2024
Response from SF Central Hotel, Management. on Mar 22, 2024
Thank you for your 4-star review of SF Central Hotel! We're happy to hear you had a mostly positive experience.We're glad you enjoyed your stay overall! We strive to continuously improve and your feedback helps us achieve that.Welcome Back!We hope to see you again at SF Central Hotel in the future.Sincerely,The SF Central Hotel Team.

2/10 Terrible

Lizbeth Mendez

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel that charges to park in a parking that that I paid for a hotel are we suppose to go walk
Stayed 1 night in Mar 2024
Response from SF Central Management Team on Mar 20, 2024
Thank you for bringing this to our attention. We apologize for any inconvenience caused by our parking policy. We'll review this issue to ensure a more convenient experience for our guests. We appreciate your feedback.

10/10 Excellent

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean room
Stayed 1 night in Mar 2024
Response from SF Central Management Team on Mar 20, 2024
Thank you for recognizing the cleanliness of your room. We strive to maintain high standards of cleanliness for all our guests' comfort. Your feedback is appreciated, and we hope to welcome you back soon for another pleasant stay.

2/10 Terrible

Hamideh

Business traveler
Liked: Amenities
Prostitutes all over the place. They made noises until 3:30 am and I had to wake up at 6 to go to a business meeting. They gathered in hallway with their customers, smoked and laughed like the absolute trash they were.
Stayed 1 night in Mar 2024
Response from SF Central Management Team on Mar 20, 2024
We sincerely apologize for the disturbing experience you encountered during your stay. Your feedback is deeply concerning, and we will address this issue with utmost urgency to ensure the safety and comfort of all our guests. We appreciate you bringing this to our attention and hope to have the opportunity to restore your faith in us.

4/10 Poor

Teresa

Traveled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Possibly the worst place I have ever stayed? Dirty and in poor condition. The thinnest worst bedding I have ever had including hostels in eastern europe. It was cheap and convenient location to get to things, but spending some extra per night is probably worth it
Stayed 2 nights in Mar 2024
Response from SF Central Hotel Management. on Mar 14, 2024
Thank you for your honest feedback about your recent stay at SF Central Hotel. We sincerely apologize that the condition of the room and bedding fell short of your expectations. We understand that finding a balance between affordability and comfort is important. We encourage you to consider exploring our different room options, some of which offer upgraded amenities.We hope you'll give SF Central Hotel another chance in the future, but we also appreciate you sharing your experience so we can improve.Sincerely,The SF Central Hotel Team.

6/10 Okay

Elias

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 6 nights in Mar 2024
Response from SF Central Hotel Management. on Mar 14, 2024
Thank you for taking the time to leave a review about your recent stay at SF Central Hotel. We appreciate your feedback, both positive and negative, as it helps us improve the guest experience.We're disappointed to learn that your stay wasn't a 5-star experience. We sincerely apologize for the issues you encountered with the cleanliness and condition of your room. This falls short of our standards, and we're taking immediate steps to address it.Sincerely,The SF Central Hotel Team.

8/10 Good

Rodney

Liked: Cleanliness
Stayed 1 night in Feb 2024
Response from Jason on Mar 11, 2024
Thank you for taking the time to leave a review about your stay at SF Central Hotel! We appreciate your 4-star rating and are glad you enjoyed your visit to San Francisco.

8/10 Good

Zida

Liked: Cleanliness
Disliked: Staff & service
Stayed 1 night in Mar 2024
Response from Jason on Mar 7, 2024
Thank you for leaving a review about your recent stay at SF Central! We appreciate you taking the time to share your feedback, and a 4 out of 5 rating is a great score!

6/10 Okay

Hector

Disliked: Staff & service, property conditions & facilities
The building and property, for me, is not good.
Stayed 1 night in Mar 2024
Response from SF Central Hotel Management. on Mar 7, 2024
Thank you for your feedback. We apologize the building condition fell short. Your comments help us plan improvements.Sincerely,The SF Central Hotel Team

10/10 Excellent

Travis

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Service and the property is an amazing location. The rooms are really nice.
Stayed 1 night in Feb 2024
Response from Lin on Mar 6, 2024
Thank you! We're thrilled you loved the service, location, and comfortable rooms.See you next time at SF Central Hotel!

6/10 Okay

Billie

Traveled with group
Disliked: Cleanliness, staff & service, property conditions & facilities
Didn’t get a room service to clean up the room. Key card is not working properly.
Stayed 3 nights in Feb 2024
Response from SF central Hotel Management. on Mar 6, 2024
Thank you for your feedback. We apologize for the inconvenience caused by the housekeeping and key card issues. We take guest comfort seriously and will address these concerns immediately. Sincerely,The SF Central Hotel Team

2/10 Terrible

Bradley

Disliked: Cleanliness, property conditions & facilities
Wasn’t expecting much based on price. The sheets and towels were clean however, that’s about the only positive.
Stayed 3 nights in Feb 2024
Response from SF Central Hotel Manangement. on Mar 6, 2024
Thanks for the honest review. We apologize we fell short of your expectations. Clean linens are a must-have, but we strive for more. We'll look into improvements.Hope you have a great stay in SF!Sincerely,The SF Central Hotel Team

2/10 Terrible

David

Stayed 1 night in Feb 2024
Response from SF Central Hotel Management. on Mar 7, 2024
Thank you for your recent stay at SF Central Hotel, and for taking the time to leave a review. We are very sorry to hear that your experience rated only a 1 out of 5. Your feedback is extremely valuable to us, and we take all guest reviews seriously.We hope you'll give us another chance to impress you in the future.Sincerely,The SF Central Hotel Team.

6/10 Okay

David

Disliked: Amenities, property conditions & facilities
Stayed 1 night in Feb 2024
Response from SF Central Hotel Management. on Mar 7, 2024
Thank you for your feedback. We understand your disappointment and apologize your stay wasn't what you expected.We take guest satisfaction seriously and will use your feedback to improve.Sincerely,The SF Central Hotel Team.

2/10 Terrible

Monika

Traveled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
When I arrived only 1 hotel key worked, bathroom door didn’t lock, bathroom window was busted and didn’t close all the way, the couch arm was missing a huge chunk of it, paint peeling off walls and this wasn’t the worse. The towels appeared unclean with brown stains, sheets unclean and there were metal bars outside of the windows. When I went to microwave my food I thought there was a huge piece of beef jerkey inside only to find it was the back of the microwave peeling off the wall of the inside of microwave. The walls are very thin with loud screaming and banging all night. Couldn’t tell if someone was doing laundry or if a 2 year old was running around all night. The curtains were unclean, shower water barely warm, used bar of soap and no clog for tub. Signs hanging around this motel to lock car and not keep high possessions in view. Charged me $25 for parking and there was no security. Tents lined up across the road, marijuana odor lingering all around this place. “Gotham city motel” appearance. This was an emergency motel and I will never return. The sad part is the I apparently rented the suite? The city needs to be called and this place needs to be investigated. Unsafe, unhealthy and needs to seriously be closed. Very very dirty.
Response from SFCentral Hotel Management. on Mar 6, 2024
We are incredibly sorry for the AWFUL experience at our hotel. This absolutely does not meet our standards.We will investigate EVERYTHING you mentioned immediately.Thank you for your feedback.Sincerely,The SF Central Hotel Team

4/10 Poor

Kevin

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Central S.F.
well the gentlemen running the office were very helpful. the atmosphere around that building is sf homeless. i was very impressed with the hot water pressure. but well i dont know how they would rectify the situation, the room itself was a little beat up. and the fact that there were people knocking on the door all night did not make it any more relaxing.
Stayed 1 night in Feb 2024
Response from SF Central Hotel Management. on Mar 6, 2024
Thank you for the feedback. We appreciate you acknowledging the friendly staff and strong water pressure.We understand the concerns about the room's condition and late-night disturbances. We're working on improvements and will address security measures.Sincerely,SF Central Hotel Team

2/10 Terrible

Sara

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Do not stay at this hotel.
Stayed 1 night in Feb 2024
Response from SF Central Hotel Management. on Mar 7, 2024
Thank you for your feedback. We understand your disappointment and apologize your stay wasn't what you expected.We take guest satisfaction seriously and will use your feedback to improve.Sincerely,The SF Central Hotel Team

10/10 Excellent

Teniah

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024
Response from SF Central Hotel Management. on Mar 7, 2024
Wow! Thank you for awarding SF Central Hotel a perfect 10 out of 10 rating! Your feedback absolutely thrills us.Knowing we exceeded your expectations and made your stay truly exceptional brings a smile to our faces. We strive to provide a comfortable, convenient, and enjoyable experience for all our guests, and your review lets us know we're achieving that goal.Sincerely,The SF Central Hotel Team

8/10 Good

Abdul R

The room had a wall light that couldn’t be turned off, and there were insects that need to be exterminated.
Stayed 1 night in Feb 2024
Response from SF Central Hotel Management. on Mar 6, 2024
Thank you for your feedback. We apologize for the inconvenience caused by the inoperable wall light and the presence of insects.We will immediately address both issues.Sincerely,The SF Central Hotel Team

4/10 Poor

Verified traveler

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from SF Central Hotel Management. on Mar 7, 2024
Thank you for taking the time to leave a review about your recent stay at SF Central Hotel. We appreciate you sharing your experience!A 4 out of 5 rating is a positive one, and we're happy to hear you enjoyed most aspects of your stay. We're always striving to create a perfect 5-star experience for our guests, so we'd love to hear what we could have done to earn a higher rating from you.

2/10 Terrible

Noah

Traveled with group
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort
Sketchy
Loud, unhoused strolling through the parking lot. Quite possibly someone doing sketchy things in a room. People arguing and yelling at late hours (2am and 4am). Room was surprisingly clean considering the rest of the hotel. Staff was argumentative when someone in my party wanted a different room because the smell of smoke was so bad. Definitely won’t me back
Stayed 1 night in Feb 2024
Response from Jason on Mar 7, 2024
Thank you for taking the time to share your recent experience at SF Central. We sincerely apologize that your stay fell short of your expectations, particularly regarding the noise and disturbances you encountered.Safety and security are top priorities for us. We are actively working with local authorities to address the presence of unhoused individuals in the parking lot. We are also reviewing additional security measures to ensure a peaceful environment for our guests.We understand your frustration with the smoke odor in your room and apologize for the staff's response to your request for a different room. We strive to provide excellent customer service and will address this with our team to ensure such interactions don't happen again.We appreciate your kind words about the room's cleanliness. However, we recognize that a clean room cannot compensate for the overall experience you had.We would love the opportunity to regain your trust.Thank you again for your feedback. We take all comments seriously and will use them to improve our guest experience.Sincerely,The SF Central Hotel Management Team

4/10 Poor

Eduardo

Stayed 2 nights in Feb 2024
Response from SF Central Management Team on Mar 20, 2024
Thank you for your rating and feedback. We apologize for falling short of your expectations. Your ratings will be used to improve our services. We hope to have another chance to exceed your expectations in the future.

6/10 Okay

Teegan

Disliked: Staff & service
Stayed 1 night in Feb 2024
Response from SF Central Hotel Management. on Mar 7, 2024
Thank you for choosing SF Central Hotel and for leaving a review about your stay. We value your feedback and apologize that your experience rated only a 3 out of 5.A 3-star rating indicates there were areas where we fell short of your expectations. We take all guest reviews seriously and use them to improve our hotel.Sincerely,The SF Central Hotel Team.