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Reviews of Motel 6 San Francisco, CA - Lombard Street

2.5 out of 5
Motel 6 San Francisco, CA - Lombard Street
2230 Lombard St, San Francisco, CA

Reviews

6.6
Rating 10 - Excellent. 59 out of 352 reviews" "
Rating 8 - Good. 117 out of 352 reviews" "
Rating 6 - Okay. 82 out of 352 reviews" "
Rating 4 - Poor. 52 out of 352 reviews" "
Rating 2 - Terrible. 42 out of 352 reviews" "

6.8/10

Cleanliness

7.2/10

Staff & service

5.0/10

Amenities

6.0/10

Property conditions & facilities

5.8/10

Eco-friendliness

Reviews

6/10 Okay

George

Walking distance to restaurants
Stayed 5 nights in May 2024

2/10 Terrible

Chris

Traveled with group
Disliked: Cleanliness, staff & service, property conditions & facilities
ROACHES and little roach babies everywhere. Beds looked clean but I didn’t stay overnight. The room was probably the grossest I’ve ever seen. Painted over mold in the bathroom nasty l, cuck chair and graffiti in the dresser drawers. The property was trashy and dilapidated. It’s been recently converted to a motel 6. This place needs to be closed down for renovations not just slap a new sign on this crackhead motel.

2/10 Terrible

Janice

Disliked: Staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Nancy Y. on May 14, 2024
We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconvenience you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again.Nancy Y.#Team6

2/10 Terrible

Erick

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Brand Experience Team on May 9, 2024
Hi Erick,We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconveniences you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again.Maz K.#Team6

4/10 Poor

Genelyn

Business traveler
Liked: Staff & service
Disliked: Cleanliness
The room is not cleaned.
Stayed 1 night in Apr 2024
Response from Brand Experience Team on May 6, 2024
Hi Genelyn,Thanks for your rating, please give us the opportunity to improve your experience on your future bookings.Maz K.#Team6

10/10 Excellent

Hamideh

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stafff were good and they took care of me right away
Stayed 1 night in Apr 2024
Response from Brand Experience Team on Apr 30, 2024
Hi Hamideh, Thank you for recognizing the great service provided by our staff. We hope to see you soon, Safe Travels!Natalie #Team6

6/10 Okay

praneet

Traveled with family
Disliked: Property conditions & facilities
No Coffee and tea as in advertise. No common area.
Stayed 1 night in Mar 2024
Response from Brand Experience Team on Apr 11, 2024
Hi Praneet, We hope for the opportunity to improve your experience with us. Please visit again.Lilith #Team6

2/10 Terrible

Stephanie

Disliked: Cleanliness, staff & service, property conditions & facilities
They were very unreasonable and even though I gave them a deposit they gave me nothing even if I asked for a pillow or a towel. Horrible place but like if you have a dog and don't care about your life, go stay there I guess
Stayed 5 nights in Feb 2024
Response from Brand Experience Team on Feb 29, 2024
Hi Stephanie,We’re sorry you had a bad experience recently at one of our properties. We take your input seriously and apologize for the inconvenience. As our Guest, you’re very important to us, and our top priority is your satisfaction. Thank you for taking the time to provide this valuable feedback.Lilith#Team6

10/10 Excellent

Shawn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024

10/10 Excellent

Tarik

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024

2/10 Terrible

Angel

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024

10/10 Excellent

Eliana

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 7 nights in Jan 2024

6/10 Okay

john

Stayed 1 night in Jan 2024

4/10 Poor

Jesse

Traveled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Great location and helpful staff. The whole place was very run down. Questionable clientele.
Response from Brand Experience Team on Jan 30, 2024
We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconvenience you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again. Kaur J. #team6

10/10 Excellent

Eliana

Stayed 7 nights in Jan 2024

10/10 Excellent

A

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We were pleasantly surprised in a good way. The property was in acceptable condition and staff friendly. It was clean and smelled good. We did find one roach and killed it and hadn't found any more after. Our television didn't work twice and the staff fixed the problem. The second time it didn't work was 4a and the staff woke for us and addressed the issue. That was impressive.
Stayed 1 night in Jan 2024
Response from Brand Experience Team on Jan 20, 2024
Hey friend, thanks for taking time to share your review. We're thrilled to hear you had a great stay and can’t wait to tell our staff. Until next time, safe travels. Kaur J.#Team6

6/10 Okay

Danita, Any

Traveled with partner
Disliked: Cleanliness, amenities, property conditions & facilities

6/10 Okay

yuval

Stayed 2 nights in Dec 2023

8/10 Good

Geoffrey

Traveled with family
Liked: Cleanliness, staff & service
Towels doesn't seem clean and not even an electric kettle is available for hot water for drinking.
Stayed 1 night in Dec 2023

8/10 Good

HEZHE

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

6/10 Okay

Randell

Disliked: Staff & service, amenities, property conditions & facilities
I didn't like that parking spaces were so close together, the staff was not friendly and they act like your inconveniencing them especially if you ask a question.
Stayed 3 nights in Nov 2023
Response from Brand Experience Team on Dec 5, 2023
Hi Randell,We're sorry to hear that we fell short of your expectations during your recent stay. We apologize for any aggravation you had and appreciate you sharing your experience with us. We hope you’ll give us another chance in the future to make it a great stay for you.Lilith#Team6

4/10 Poor

Oluwafisayo

Traveled with partner
Disliked: Cleanliness, property conditions & facilities
The bathroom had mold on the tub, wall and shower curtain Bed sheet/mattress had stains. Overall cleanliness was bad.
Response from Nancy Y. on Nov 21, 2023
We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconvenience you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again.Nancy Y.#Team6

2/10 Terrible

Jaspreet

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023

10/10 Excellent

julian

Stayed 1 night in Oct 2023

2/10 Terrible

Verified traveler

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not worth your money.
This was the dirtiest hotel I have ever seen. The only thing this place has going for it is the location.
Stayed 3 nights in Oct 2023

2/10 Terrible

Eatela

Staff service horrible 👎
Stayed 1 night in Oct 2023
Response from Brand Experience Team on Oct 31, 2023
Hi Eatela, We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconvenience you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again. Kaur J. #team6

6/10 Okay

Robyn

Traveled with family
Disliked: Staff & service, room comfort
Wait, what?
Well, let me start by saying that when we got to the hotel, i knocked on the door and waited. And waited. And waited. Then i had to go track down a housekeeping person to track down the front desk person. Then i was told that there was a $10 parking fee to park in the hotels parking lot. What?? That was NOT in the details when i made my reservation. While the room was clean and appeared to have been painted recently, the bed was horrific. The dip innthe center of the bed made it feel like we were dropping into a cenote and would need climbing ropes to get back out.
Stayed 1 night in Oct 2023

4/10 Poor

renate

Traveled with partner
Disliked: Cleanliness, property conditions & facilities
It was really dirty. Furniture old and bitten up . Nice area.
Stayed 3 nights in Sep 2023

4/10 Poor

Felix

Traveled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Disappointed
Dirty room in general, shower curtain has visible fungus/mold, walls and bed sheets stained as well as the pillows which didn’t even have covers. No microwave or mini refrigerator or cooler available. Very disappointed in general.
Stayed 1 night in Oct 2023

4/10 Poor

Irene, Modesto

Traveled with family
Disliked: Amenities, property conditions & facilities
The room was decent enough to stay, but dirty enough for me to notice. I just wanted to take a scrub brush and bleach to the shower and baseboards. The nightstand had some sticky liquid I had to wipe off. The noise is typical city noise, sirens, screaming tweakers, etc. For what I paid, I will not be returning.
Stayed 1 night in Oct 2023
Response from Brand Experience Team on Oct 17, 2023
Hi Irene, On behalf of Motel 6, we would like to apologize for the inconvenience you may have experienced. We are committed to guest satisfaction and appreciate you taking time to review your experience. Thank you for bringing this to our attention. Kaur J. #team6

2/10 Terrible

Jeremiah

Disliked: Cleanliness, property conditions & facilities
Both rooms that were booked were absolutely disgusting and gross. Nails poking through the floorboards, stains on every pillow and blanket, even the towels had stains. I would not book here.
Stayed 1 night in Oct 2023
Response from Brand Experience Team on Oct 17, 2023
Hi Irene, We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconvenience you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again. Kaur J. #team6

2/10 Terrible

Carolyn

Disliked: Cleanliness, property conditions & facilities

2/10 Terrible

Verified traveler

Disliked: Cleanliness, property conditions & facilities, room comfort
Not worth it
The front-desk man was nice, very friendly, and helpful. However, I didn't feel safe here. Not clean, room was damaged in various places. Spotted what looked like a baby cockroach around the sink. There wasn't even a toilet paper holder, burn mark on the bed sheets, duct tape on bathroom door. Etc, you can just look at the photos.
Stayed 1 night in Sep 2023

8/10 Good

taj, San Francisco

Traveled with pets
Liked: Cleanliness, amenities, property conditions & facilities
Easy to book a room, convenient location, on site parking and staff is friendly.
Stayed 1 night in Sep 2023

2/10 Terrible

Verified traveler

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
I'll definitely not go back.
I book 3 rooms i was ask for $100 deposit for each room which they said it was going to be returned they didn't returned me nothing, and they don't answer the phone, beside that the three room smell bad i found 2 roaches in my room, there's no fridge and i need it one for my baby milk, towels dod not look clean and the floor from my room it was all cracked and felt like it was sinking.
Stayed 1 night in Sep 2023

10/10 Excellent

Julio

Traveled with family
Liked: Staff & service
I like ,location Lombard is in one of the famous street of San Francisco,
Stayed 1 night in Sep 2023
Response from Brand Experience Team on Sep 29, 2023
Hi Julio, We’re glad you enjoyed your stay! Come back real soon. Until then, we’ll leave the light on. For You.Kaur J.#Team6

2/10 Terrible

Raul

Traveled with family
Disliked: Property conditions & facilities
First things first property claims free parking on the website but when it came to check in I got charged per day. Also I had to leave a deposit fee which wasn’t an issue but they never gave it back. So I had to file a claim on my credit card and it took 2 months for it to resolve. Tenants were there drinking and smoking which I don’t care about but they were loud when it was 3 4 in the morning and no one went to quiet them. The only good thing about this property is that it is in the marina district and the ocean is 5 min away walking distance. The fisherman’s wharf is close by as well. The area is nice and safe in the night but the property is definitely not it
Response from Brand Experience Team on Sep 26, 2023
Hi Raul, Thanks for taking the time to review your recent stay with us. We’d like to apologize for any inconvenience you experienced as a guest. We hold ourselves to a high standard and plan to give this issue the attention it deserves. It’s valued guests like you who are always driving us to be better, and we appreciate you bringing this to our attention. Kaur J.#Team6

8/10 Good

Dan

Liked: Staff & service, room comfort
Overall good value
The floor was very dirty. My white socks were turned black in a very short amount of activity within the room. Otherwise it was good value. The bed was very comfortable
Stayed 2 nights in Sep 2023

4/10 Poor

Suzanne

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
I did not expect luxury (it's a Motel 6), but upon entering the room, it had an unpleasant smell that never went away (2 night stay). I found a hair UNDER the covers of one bed, the wood floors were sticky and VERY dirty.mmOne pass across the room in white socks and they were black. Housekeeper never came to clean in between the 2 night stay. Location was the only ting good about the place.
Stayed 2 nights in Sep 2023
Response from Brand Experience Team on Sep 26, 2023
Hi Suzanne, After reading your review, we’re disappointed to learn that we fell short of your expectations. We’re constantly trying to improve in order to provide the best guest experience possible, so we appreciate your honesty. In the meantime, we’ll look into these issues and do our best to address them. Thanks again for your time, and we hope to see you again soon. Kaur J.#Team6

4/10 Poor

Karen

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Room and hotel are in disrepair and filthy. Nothing comfortable about this hotel.
Stayed 2 nights in Sep 2023

2/10 Terrible

Hiromi

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2023

4/10 Poor

Vanessa

Business traveler
Liked: Cleanliness, property conditions & facilities
5 nights of Wonder.
It wasn't what I was expecting for a motel. I needed a bath and after a month of travels Finally. The TV wasn't working but I managed to fix it with the side buttons and enjoyed the nights of television. The commode was working but the lid was broken and uncomfortable to use. I had to extend 2 more nights, luckily they let me at twice the price but it was worth it. I'm hoping to get my deposit back for the reservation on Aug 10 to Aug 12. booked online and deposit paid separately on the same credit card.. Also (Joy) the air conditioner worked!
Stayed 3 nights in Aug 2023

10/10 Excellent

taj, San Francisco

Liked: Cleanliness, staff & service, property conditions & facilities
This Motel 6 is located on a very busy street. Yet it was surprisingly quiet. Location of this Motel 6 is superb because of the area it is located in has loads of restaurants, shopping, cafes and more! Parking lot was full so I had to park on the street one block away but I was ok with that. Check in and out was very convenient. Room was good, not great but good. Cleanliness of the bathroom and room could have been better. The room definitely needs some “simple modernizing.” Overall I would recommend this Motel 6 for anyone that needs a basic in and out booking. Thank you Motel 6 and Expedia! P.S. I’m planning on utilizing Expedia to book a room at this Motel 6 tonight. :)
Stayed 1 night in Aug 2023
Response from Brand Experience Team on Aug 24, 2023
Hi Taj,We're thankful you had a wonderful experience during your recent stay with us, and we appreciate your feedback! We are committed to providing exceptional service to all our guests, and we are glad we met your expectations. We hope to have the opportunity to serve you again in the future for all your lodging needs. Thank you for choosing us!Lilith#Team6

10/10 Excellent

Hugo

I’m still waiting for the rmoney hi cancel my first reservation end hi dio a new one but I still waiting for the money back
Stayed 3 nights in Jul 2023

4/10 Poor

Lachlan

Stayed 2 nights in Aug 2023

10/10 Excellent

Ashok M

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
As advertised. Safe and good on a budget
Stayed 2 nights in Jul 2023
Response from Brand Experience Team on Aug 10, 2023
Hi Ashok,Thank you, we really do love getting such positive feedback! We’re glad your experience was a good one and hope to see you again real soon. Lilith#Team6

2/10 Terrible

Julie

Stayed 1 night in Jul 2023

2/10 Terrible

Desiree

Disliked: Cleanliness, staff & service, property conditions & facilities
Did not feel safe and i did not get my money back for both nights
Stayed 2 nights in Jul 2023
Response from Brand Experience Team on Aug 3, 2023
Hi Desiree,We would like to discuss your experience with you further and ask that you reach out to our Guest Relations Team by using the Contact Us feature on our website to connect with us.Maz K.#Team6

6/10 Okay

Craig, Washington

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Strange stick over counter method to open door. No cup, bath matt or amenities in room other than bar soap and towels.
Stayed 3 nights in Jul 2023
Response from Brand Experience Team on Aug 3, 2023
Hi Craig,We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconveniences you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again.Maz K.#Team6

8/10 Good

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023