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Reviews of Hotel Zelos San Francisco

4 out of 5
Hotel Zelos San Francisco
12 4th St., San Francisco, CA

Reviews

8.8

Excellent

Rating 10 - Excellent. 594 out of 1001 reviews" "
Rating 8 - Good. 286 out of 1001 reviews" "
Rating 6 - Okay. 62 out of 1001 reviews" "
Rating 4 - Poor. 41 out of 1001 reviews" "
Rating 2 - Terrible. 18 out of 1001 reviews" "

9.4/10

Cleanliness

9.0/10

Staff & service

8.2/10

Amenities

9.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Ted

Exceptional staff and service
Stayed 2 nights in May 2024

4/10 Poor

AMANDA

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
I prepaid for my room weeks in advance however when I got there they charged me again for my room and deposit. The first night I received a call at 830pm that my husband was too loud because he was excited saying wow babe look at the view out of excitement. The food at the bad habit restaurant was not good. The room was very clean and the bed was the most comfortable bed I’ve ever slept on. The staff was very nice but the incident with the double charge was very upsetting.
Stayed 2 nights in May 2024

8/10 Good

Kim, Chicago

Traveled with family
Liked: Property conditions & facilities
Right off of Market St - central to lots of things - the Ferry Building, Union Square, MoMa, etc.. Staff was extremely nice, rooms were great. I would highly recommend this hotel for a stay in the city.
Stayed 1 night in May 2024

10/10 Excellent

Patrick, Montreal

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I always stay at Zelos
Stayed 1 night in Apr 2024

8/10 Good

Marty

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved our stay at the Hotel Zelos. The rooms were clean and neat and the bed was so comfortable. The front staff was very friendly. Our only issue was with the staff in the dirty habits restaurant. They were very inattentive and slow to serve. But overall the hotel is an excellent place to stay in the downtown area. We saw lots of interesting people on the streets but never felt unsafe.
Stayed 4 nights in May 2024

8/10 Good

William

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
The staff was extremely nice and helpful but you had to engage with them first.
Stayed 4 nights in Apr 2024

10/10 Excellent

Ronnie

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Great location
Stayed 4 nights in Apr 2024

10/10 Excellent

Victor

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good staff. Cleans and pretty convenient. Park valet was very convenient. Luke it so much
Stayed 1 night in Apr 2024

8/10 Good

Raj, Northvale

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and a nice hotel!
Stayed 4 nights in Apr 2024

8/10 Good

wing

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is nice. The beds are nice and the amenities are good. The surrounding areas has too many bums and makes you not want to stay in the city.
Stayed 2 nights in Apr 2024

10/10 Excellent

David, Northport

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
First time here, wasnt sure what the area around Market would be like since i hear about the chaos on the news but it was nothing like the reports. A few homeless here and there but nothing dramatic. The hotel was great, staff really nice, awesome bar on 5th floor and convenient to everything. Ill definitely stay here again when back in 6 months for another work trip.
Stayed 2 nights in Apr 2024

10/10 Excellent

Ken

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My partner and I are always looking for fun date night hotels in the city. This might be a new favorite for the cost/value. a cool old deco hotel in beautiful condition. Here are some things about the hotel. The Dirty Habit. This is kinda why I came here in the first place, I love this bar, it's got a hip sexy vibe, fantastic bar and just enough food to keep it interesting. The Room. I upgraded to an "executive city view king" which was nice but nothing special, it was spacious enough, the city view isn't anything great because the top floor is only 9, nice little desk area and city space, it did not feel cramped at all. Would have loved if the bathroom had a soaking tub. The bed was nice and comfy. Amenities: Can't really speak to it. We hung out at Dirty Habit and then our room. The Area. This is centrally located part of town, easy to get to everything, but as downtown has suffered so has this are continued to. It's a little dirty, a little shady, homeless and such wandering around. I wouldn't call it unsafe there's just parts of town i'd rather be. Parking: 55 a night valet. OUCH. You can get much better value around if you do some searching on San Francisco parking websites.
Stayed 1 night in Apr 2024

8/10 Good

Wayne, Antioch

Liked: Cleanliness, staff & service, amenities
Went opening weekend for the Giants! The staff was super friendly and accommodating, the price for parking was half the price of the Hotel across the street. Not to mention1/4 of the price for room…yes the room was small but it was clean and super quiet. The only problem was only one of the floors ice machine worked. Great Stay! Dirty Habit was a Hidden Gem, Steve was great!
Stayed 2 nights in Apr 2024

10/10 Excellent

Jonathan

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great
Stayed 3 nights in Apr 2024

10/10 Excellent

Amber, Sherman Oaks

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel and super friendly staff . Will be staying here when visiting San Fran
Stayed 1 night in Apr 2024

10/10 Excellent

Jazmin

Stayed 1 night in Apr 2024

10/10 Excellent

Thomas

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice. Good rate. The restaurant bar had tons of whiskey option. Exercise room a bit smaller but very functional.
Stayed 1 night in Apr 2024

10/10 Excellent

DAVID

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a great time at hotel Zelos. Was quiet and the location was perfect. Definitely recommend!
Stayed 2 nights in Mar 2024

10/10 Excellent

DAVID

Business traveler
Liked: Staff & service, amenities, property conditions & facilities
Very nice rooms and quiet environment. Would book again.
Stayed 1 night in Mar 2024

4/10 Poor

William

Traveled with partner
Liked: Cleanliness
Disliked: Amenities
Booked through Expedia. Found out about “resort fee” at check-in. They give you a $10 voucher to their restaurant, but fail to tell you it’ll be closed 2 of the 4 nights we stayed. Woke up at 4am to a low battery chirp from the smoke detector. Room service didn’t fill shower gel, ran out on last day. And then upon checkout, not one single question about how was our stay? Will not be staying here again.
Stayed 4 nights in Mar 2024

10/10 Excellent

arshan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel. Will book again
Stayed 8 nights in Feb 2024

10/10 Excellent

Mariah

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very pleased on the atmosphere and customer service. Everything was more than accepted and I was satisfied with the presidential suite upgrade . Definitely coming back .
Stayed 1 night in Mar 2024

10/10 Excellent

Mufeed

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quite room, clean, specious and great staff
Stayed 1 night in Mar 2024

10/10 Excellent

Jacob

Stayed 3 nights in Jan 2024

10/10 Excellent

Garth, mammoth lakes

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love this place! Staff is very accommodating. LOVE the Nespresso machine in the room!
Stayed 3 nights in Feb 2024

10/10 Excellent

George

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very artistic and clean hotel at an affordable price
Stayed 2 nights in Feb 2024
Response from Ben Lau, Front Office Manager on Feb 13, 2024
Thank you George for leaving a review! I'm very happy you found the hotel artistic and clean, and well priced. We hope to see you at Hotel Zelos!

10/10 Excellent

desiree

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was greeted by the staff because I am a VIP member I was kindly upgraded and the room is beyond amazing.
Stayed 1 night in Jan 2024
Response from Ben Lau, Front Office Manager on Feb 4, 2024
Thank you Desiree for leaving us such a kind review with good scores! I'm very happy you enjoyed the Corner King room you were upgraded to, we try our best to take care of our Expedia VIP members. We hope to see you again at Hotel Zelos when you come back to San Francisco.

6/10 Okay

lisa

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 5 nights in Jan 2024
Response from Ben Lau, Front Office Manager on Jan 28, 2024
Thank you for leaving us a review Lisa. We hope to see you at Hotel Zelos again.

10/10 Excellent

Ever

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Ben Lau, Front Office Manager on Jan 28, 2024
Thank you Ever for leaving us a great review! We hope to see you again.

10/10 Excellent

Nigel

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, convenient, friendly. No issues. Bathroom fittings are a little tired, but functional
Stayed 2 nights in Jan 2024
Response from Front Office Supervisor, Cassidy Arevalo on Jan 27, 2024
Thank you Nigel for leaving us a great review. I am happy that you found the room to be clean and the staff to be friendly. We are in a very convenient central location so I am glad you were able to take advantage of that. We appreciate your feedback regarding the bathroom, this will be passed onto the proper departments. I am delighted that you enjoyed your stay and I hope you return to Hotel Zelos the next time you are in San Francisco.

10/10 Excellent

Howard

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. Friendly staff
Stayed 3 nights in Jan 2024
Response from Ben Lau, Front Office Manager on Jan 24, 2024
Thank you Howard for leaving us such a great review! We hope to see you at Hotel Zelos again in the future.

2/10 Terrible

Gillian

Traveled with partner, Traveled with family
Disliked: Staff & service, amenities, property conditions & facilities
Unfortunately I have to say our stay was incredibly stressful, unprofessional, and disappointing. Due to the hotel being understaffed, and incredibly busy, they left our car in front of the hotel for valet for hours. Since the hazard lights were on, the car unfortunately died. The staff that night did their best to assist, and offered to jump the car that night. Unfortunately that did not happen and no communication was given to the next day staff. Although they promised to jump it when valet came in ant 7am the next day. And again, was not. We ended up having to call AAA the next afternoon. (So my car was parked, dead, on market street all night and morning). Where break ins are obviously frequent. We have attempted to contact their manager, Ben. But he has not returned any calls or emails. And they’ve done nothing to apologize or remedy my car. Since the battery was dead for over 24 hours, I now need a new battery, which will cost more than the room for the night. Huge bummer that we won’t be returning or recommending this place. We live in the Bay Area and are in the city often for events and concerts.
Response from Ben Lau, Front Office Manager on Jan 18, 2024
Hello Gillian, thank you for taking the time to write us a detailed review. I'm very sorry that your stay went less than ideally, we have gone ahead and refunded your 1 night at Hotel Zelos and refunded all charges to your credit card. I also contacted you directly via email with more information and additional compensation. I hope that you will give Hotel Zelos another chance in the future.

8/10 Good

Paige

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel, the front desk staff was very helpful and we enjoyed the bar/restaurant on the 5th floor.
Stayed 1 night in Jan 2024
Response from Ben Lau, Front Office Manager on Jan 14, 2024
Thank you for leaving a great review Paige! We hope to see you at Hotel Zelos again.

10/10 Excellent

Sergey

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Jan 2024
Response from Ben Lau, Front Office Manager on Jan 14, 2024
Thank you for leaving a great review Sergey! We hope to see you at Hotel Zelos again.

10/10 Excellent

Steven

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect NYE
Loved it , it was very nice. Didn’t get to look at bar or restaurant , took my girl out for new years. Had a blast
Stayed 1 night in Dec 2023
Response from Ben Lau, Front Office Manager on Jan 14, 2024
Thank you for leaving a great review Steven! We hope to see you at Hotel Zelos again.

10/10 Excellent

Dalila

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stayed 1 night in Dec 2023
Response from Ben Lau, Front Office Manager on Jan 14, 2024
Thank you for leaving a great review Dalila! We hope to see you at Hotel Zelos again.

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Ben Lau, Front Office Manager on Jan 14, 2024
Thank you for leaving a great review Mark! We hope to see you at Hotel Zelos again.

10/10 Excellent

Jill

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Urban oasis
Zelos is in a great location--close to so many shops and restaurants and museums and public transit to get you wherever you'd like to go. The beds are comfortable, the rooms welcoming, the staff are helpful, and the restaurant is good too.
Stayed 2 nights in Jan 2024
Response from Ben Lau, Front Office Manager on Jan 14, 2024
Thank you for leaving a great review Jill! We hope to see you at Hotel Zelos again.

10/10 Excellent

Jorge

Stayed 2 nights in Dec 2023
Response from Front Office Supervisor, Cassidy Arevalo on Jan 10, 2024
Thank you Jorge for leaving us a great review! I hope you return to Hotel Zelos the next time you are in San Francisco!

2/10 Terrible

Armond

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Front Office Supervisor, Cassidy Arevalo on Jan 10, 2024
Thank you Armond for leaving us a review. I am so sorry that your stay did not meet your expectations. I hope you consider Hotel Zelos the next time you are in San Francisco so that we can properly wow you.

10/10 Excellent

nir

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Ben Lau, Front Office Manager on Jan 1, 2024
Thank you for taking the time to leave us a review Nir! I hope to see you at Hotel Zelos again in the future.

10/10 Excellent

Juan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
They were very friendly and there were many extras added to my stay. Such as a free upgrade in room, free drink and a $10 voucher for their restaurant.
Stayed 2 nights in Dec 2023
Response from Ben Lau, Front Office Manager on Jan 1, 2024
Thank you Juan for taking time out of your day to leave us a great review! I'm glad you found the service at the hotel to be excellent, and that you got an upgrade and drink. We hope to see you at Hotel Zelos again in the future.

10/10 Excellent

Jerome

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Place and amazing value
Zelos is great value for SF stays. Rooms are nice plus they have great perks for hotels.com members (like free bottle of wine and late checkout). This is our go hotel to for going out in San Francisco
Stayed 1 night in Dec 2023
Response from Ben Lau, Front Office Manager on Jan 1, 2024
Thank you Jerome for leaving us a great review! Our staff try very hard to take care of our guests, especially the Expedia/Hotels.com VIP members like yourself. I'm glad you enjoyed the wine, upgrade and the late check out, we hope to see you at Hotel Zelos again!

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel! Large, clean rooms, with friendly helpful service
Stayed 3 nights in Dec 2023
Response from Ben Lau, Front Office Manager on Dec 20, 2023
Thank you for leaving us such a great review and score! I'm glad you loved the hotel's large, clean rooms and found the staff helpful. We hope to see you at the Zelos again in the future.

10/10 Excellent

Stewart

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
MOMMA & MOAD Getaway
Very convenient location-museums. Staff as usual very pleasant and helpful. The immediate area around the hotel significantly less directly impacted by the unhoused than what I found on my previous two visits.
Stayed 2 nights in Dec 2023
Response from Ben Lau, Front Office Manager on Dec 20, 2023
Thank you Stewart for leaving us a wonderful review! I'm very happy you loved the interactions with our staff and found the hotel pleasant. We hope that you return to Hotel Zelos again for a 4th visit!

8/10 Good

Ashtin

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overall, it was a great experience. My only issue was the cost of the resort fees when the amenities were lackluster. The gym was small and had very little equipment. Aside from that, the room was great and the bar was a good place to get a drink after work.
Stayed 3 nights in Dec 2023
Response from Ben Lau, Front Office Manager on Dec 20, 2023
Thank you Ashtin for leaving us a review! My apologies that you found the gym to be smaller than you like, and found the guest amenity fee expensive. We are adding more functions to the guest amenity fee starting next year, with additional benefits for guests. I'm glad you found the room great and the Dirty Habit to your liking! Dirty Habit has a very large collection of whiskey that many guests find enjoyable. We hope to see you at Hotel Zelos again in the future!

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Front Office Supervisor, Cassidy Arevalo on Dec 20, 2023
Thank you so much for your awesome review! I hope you return to Hotel Zelos the next time you are in San Francisco.

8/10 Good

Suzanne

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel was clean and the room was nice. It was very convenient.
Stayed 1 night in Dec 2023
Response from Ben Lau, Front Office Manager on Dec 11, 2023
Thank you Suzanne for leaving us a review! We are glad you liked the clean room and found it to be nice. I hope that you will see you again at Hotel Zelos again in the future.

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great service and comfortable room.
Stayed 1 night in Dec 2023
Response from Ben Lau, Front Office Manager on Dec 11, 2023
Thank you for leaving us a review. We are happy you liked the service and found the room to your liking. We hope to see you at Hotel Zelos in the future.

8/10 Good

Ciara

Stayed 1 night in Dec 2023
Response from Front Office Supervisor, Cassidy Arevalo on Dec 20, 2023
Thank you Ciara for leaving us a good review. I hope you return to Hotel Zelos the next time you're in San Francisco.